Business Information & ICT - ICT In Business

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  • 1. EXAMPLES OF INFORMATION TECHNOLOGY
    • Computers are used in order to facilitate data collection, storage, retrieval processing and output, with the necessary speed and accuracy .
    • Computers
    • Networks
    • Information communication
    • Multi-media
  • 2. COMPUTERS
    • Computers are used in order to facilitate data collection, storage, retrieval processing and output, with the necessary speed and accuracy .
    • Mainframe computers
    • Personal computers
    • Laptop and handheld
  • 3. NETWORKS
    • This is a number of computers connected to one (server)
    • May be “wired” using traditional cables or using wireless technology
    • Benefits of networks
    • Files can be shared
    • Security of information can be controlled
    • Information can be posted on network
    • Peripherals can be shared
    • Speed of accessing data improved
    • Able to monitor and control any branch
  • 4. Task
    • Read pages 47 – 51 in your text book then answer the following questions in your jotter .
    • What are the key differences between mainframe and mini computers?
    • What is a computer network?
    • Describe the main characteristics of a Local Area Network.
    • Describe the main characteristics of a Wide Area Network
  • 5. INFORMATION COMMUNICATION TECHNOLOGY
    • ICT is the term used to describe all the technologies involved in using IT to communicate.
    • As the internet has grown more organisations are using ISDN or ADSL to increase speed rather than the telephone network.
    • At the same time the cost of accessing the internet has fallen.
    • By registering with a service provider organisations can access:
      • specialist business and economics databases
      • systems such as JANET
      • company information, eg financial data
      • access to e-mail facilities world-wide
      • Internet banking facilities
  • 6. The internet
    • The Internet is made up of 3 distinct areas:
    • Email
    • News groups and bulletin boards
    • The world-wide web
  • 7. Using the Internet in Business
    • Advantages
    • Vast quantities of information available 24/7
    • Access to competitors, government stats
    • Can use website to advertise relatively cheaply and access a global market
    • Easy to up-date website
    • Sell products using e-commerce
    • Use internet banking services
    • Disadvantages
    • Can be time consuming to access suitable information due to the quantity available
    • Staff may use the internet unnecessarily
    • No guarantee information accessed is up to date
    • Company must be capable of meeting the demands from e-commerce (availability of stock, delivery etc)
    • Up-date and Maintenance of site and equipment
  • 8. Using E-mail in Business
    • E-mail is a global electronic postal service supported by the internet.
    • Advantages
    • Fast
    • Relatively cheap
    • Files can be attached
    • 24/7 – not dependent on time zones
    • Messages can be tracked
    • Distributions lists
    • Disadvantages
    • Mail boxes need to be checked regularly
    • Junk mail
    • Impersonal
    • Need for “netiquette”
    • Employees my use e-mail inappropriately
  • 9. MULTI-MEDIA SYSTEMS
    • Multi-media - an interactive combination of text, images and sound where the viewer has some control over the delivery of information
    • USES OF MULTI-MEDIA TECHNOLOGY
    • interactive training video
    • Computer/video conferencing
    • cd-roms
    • dvds
  • 10. OTHER IT IN BUSINESS
    • Fax machines
    • Telex
    • EPOS AND EFTPOS
    • Satellite technology
  • 11. EPOS and EFTPOS
    • EPOS – Electronic Point of Sale
    • Allow an electronic record to be kept of all items purchased and returned.
    • Used in retailing
    • Uses barcodes to scan items at point of sale
    • As item is scanned stock level is automatically reduced
    • Automatic ordering takes place when minimum stock level is reached
    • System can be linked to suppliers to generate orders
    • “ loyalty cards” can be used in conjunction with EPOS as a way of gathering information on customers’ buying habits
    • EFTPOS – Electronic Funds Transfer at Point of Sale.
    • This system has all of the characteristics of EPOS but also
    • encompasses payment in the form of debit cards such as Switch, Delta
    • or Maestro
  • 12. USING ICT FOR DECISION- MAKING
    • Using IT has given businesses the ability to handle and process vast quantities of information in the following areas:
    • Decision making
    • managers able to gather information from a wide variety of sources.
    • Decisions taken more quickly
    • Data can be processed into sophisticated presentations.
  • 13. COSTS AND BENEFITS OF IT
    • Business has to decide exactly what it wants from IT
    • there is a high capital investment involved
    • However businesses need to be proactice and able to respond quickly to customer demands
    • Decision makers benefit greatly from the speed and the amount of information that can be accessed via IT
  • 14. Costs of IT
    • hardware - lease or buy, insurance,maintenance
    • software - ability to up-grade packages
    • installation - alterations to premises, comply with HASAW
    • training of staff – cost of training, time and practice
    • also
    • loss of efficiency, errors/glitches in system, the need to constantly up-date, possibility of commercial espionage
  • 15. Benefits of IT
    • The speed of information handling
    • flexibility of integrated systems
    • increases in labour productivity
    • decrease in customer complaints
    • enhances reputation
    • may give a competitive edge
  • 16. Business software
    • word processing packages
    • databases
    • spreadsheets
    • desk top publishing
    • personal productivity
    • business graphics and presentation software
    • decision making packages