Many Cloud computing evangelists believe that the conventional enterprise IT service delivery model is dead and almost buried. The new ‘IT democracy spring’ is being fueled by influences such as the ready access to user friendly public Cloud applications, perceptions of low cost and speed of deployment.
On the other hand, the reality is that the vast majority of well-run enterprise IT departments were never really dictatorships, and were never comfortable being branded as such. Nevertheless many observers feel that enterprise IT is under siege, with the skies slowly filling with ‘as-a-service’ vendors circling high above, ready to make the most of the opportunities.
The reality is that Cloud computing, in all its various forms, is reshaping the way both business and IT thinks about service delivery. For the first time since the advent of the personal computer, business users who consume IT services now have a real choice: If enterprise IT cannot provide them with the services they require in a speedy and cost-effective manner, they'll simply go elsewhere.
This keynote session explored the transformation occurring in and around enterprise IT departments and how organisation, IT department and individuals alike can all benefit from the new way of managing and delivering IT services that modern organisations, want, need and feel they are entitled to.