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Knowledge Management


Company Selected - Educomp Solutions Ltd.

Company Selected - Educomp Solutions Ltd.

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    Industry – Education Solutions
    Company – Educomp Solutions Ltd.
    • Priya (35)
    • 2. RahulDhingra (38)
    • 3. Ritu Batra (42)
    • 4. Sunil Kumar (58)
    • 5. YogitaMalik (66)
  • Company Background
    Educomp Solutions Limited, founded in 1994 is a globally diversified education solutions provider and the largest education company in India.  
    Educomp Group reaches out to over 23,000 schools and 12 million learners and educators across the world.
    For many years, we have been at the forefront of various pioneering initiatives in the e-education space.
    Educomp has innovatively used technology to spread education across socio-economic strata and across geographical boundaries.
  • 6. CurrentOfferings
    Offers infrastructure, products, services and solutions-long-term education infrastructure (leased to school trusts for a period of >30 years)
    One-stop-shop solution for educational trusts covering all aspects of building
    Operating a school – from Educomp’s flagship technology
    Content solutions to creating student friendly infrastructure,
    An operating system (millennium learning system) for its schools
  • 7. Programs, Products and Services
  • Who are the knowledgeworkers?
    IT Experts
    Subject Experts
    School Support Staff
    Designers/ Graphic Designers
    Relationship/ Networking Experts
    Business Development
    Basic Functions/ Admin
  • 28. Intellectual Capital
    Devp Managers
    • Support Staff/
    Admin/ HR staff
    (learners, parents,
    • Teachers
  • Building/ FosteringHuman Capital
    Tacit Knowledge – Fostering tacit knowledge as 95% of human capital is its tacit knowledge
    Also the company is already into developing materials and platforms for explicit knowledge and its delivery
    Infrastructure, products, solutions – Structural Capital- is already in place; need for conserving it
    Large pool of knowledge present in form of human capital with diverse knowledge and skills base that needs to be conserved and fostered
  • 44. Building/ FosteringHuman Capital
    Team Building Activities
    Knowledge Sharing across all domains
    Job Enrichment for subject experts/ subject trainers (cross training)
    Judicious use of Intranet
    Website enhancement and features
    Contests/ Quizzes on organisation’s diverse portfolio of products, services and programs
    Communities of practice
    Outbound Activities/ meets – Management Games, Awards
  • 45. Building/ FosteringHuman Capital
  • 46. Examples
    Management game – Employees would be divided in teams. The teams would be asked to create work flow-models that would ensure faster implementation of an Educomp project with a client once the deal is struck or once the client has been pitched. Team to be given a week’s time before final presentations
    The best model would be tested and then actually implemented in client level project executions
    This would lead to knowledge sharing, research & better understanding of company’s portfolio , valuable models and insights sharing etc.
    Members of winning team to be awarded and sent to Educomp’s US/Singapore offices for skill up gradation
  • 47. Knowledge Sharing
  • 48. Fostering Customer Capital
    Creating a positive and unaided brand recall
    Promoting the company and its services by creating mindspace
    For Schools, Real Users – teachers, trainers, State Governments, End Users – students, learners, Influencers – learners, parents, tutors, peers etc.
    Sponsorships and Events with Schools
    Regular Trainings to up-skill and cross skill
    Train The Trainer (also motivate)
    Viral Marketing Campaigns targeted at end users and influencers
    Website – Facilitating online ordering, subscriptions,
    re-subscriptions, and associations
  • 49. Fostering Customer Capital
    Event for Teachers
    Teachers who use Educomp invited to an event where they share their experiences with using Educomp solutions and how it helped them and their students
    Another event for all schools – ones using Educomp have experience sharing talks and symposiums
    Measuring the Use
    In built mechanisms in the software to ensure that the teachers go through all the modules step wise within a course material to access further sections including test materials
    Testing the teachers by visiting associate schools to ensure and evaluate the usage
  • 50. Fostering Customer Capital
    Communities of Practice for Teachers and Trainers
    Educomp Teacher Certification to be its part
  • 51. KnowledgeProducts
    Annual Knowledge Exchange Forum – Invites sent to schools, State Governments, Education professionals to participate in talks, forums, symposiums, contests and quizzes.
  • 52. KnowledgeProducts
    Certification Program – Educomp Certified Teachers/ Trainers
    Starting this certification program as a separate professional/ vocational program
  • 53. KnowledgeProducts
    Idea Hub – Internet/ intranet platform for employees to share and post their experiences, ideas, knowledge through blogs, reviews, forums, community chats, posts etc. Must for people coming back after a specific experience or a new deal, and also for new joinees. To be monitored/ moderated on a regular basis
  • 54. KnowledgeProducts
    EduComp Library – Real-time Library and E-library for employees
    Educomp could offer E-library
    solutions to schools
  • 55. KnowledgeProcess
    Long Term Knowledge Process – Sharing Knowledge
    The company will obviously be into Content creation as its business model revolves around it
    It is Knowledge Sharing on which company needs to focus on
    It would be both hi-tech (using website, and software) and Low tech (focusing on the employees and customer capital)
    Magic Garden Approach – Fostering Innovation among the people in the organization; engaging all employees, taking suggestions, implementing feasible suggestions
  • 56. THANK YOU
    Priya (35)
    RahulDhingra (38)
    Ritu Batra (42)
    Sunil Kumar (58)
    YogitaMalik (66)