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Knowledge Management
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Knowledge Management



Company Selected - Educomp Solutions Ltd.

Company Selected - Educomp Solutions Ltd.



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    Knowledge Management Knowledge Management Presentation Transcript

      Industry – Education Solutions
      Company – Educomp Solutions Ltd.
      • Priya (35)
      • RahulDhingra (38)
      • Ritu Batra (42)
      • Sunil Kumar (58)
      • YogitaMalik (66)
    • Company Background
      Educomp Solutions Limited, founded in 1994 is a globally diversified education solutions provider and the largest education company in India.  
      Educomp Group reaches out to over 23,000 schools and 12 million learners and educators across the world.
      For many years, we have been at the forefront of various pioneering initiatives in the e-education space.
      Educomp has innovatively used technology to spread education across socio-economic strata and across geographical boundaries.
    • CurrentOfferings
      Offers infrastructure, products, services and solutions-long-term education infrastructure (leased to school trusts for a period of >30 years)
      One-stop-shop solution for educational trusts covering all aspects of building
      Operating a school – from Educomp’s flagship technology
      Content solutions to creating student friendly infrastructure,
      An operating system (millennium learning system) for its schools
    • Programs, Products and Services
      • Consultancy
      • School Infrastructure
      • Training
      • Professional Development
      • Learning Solutions
      • School
      • On-line tutoring
      • Virtual classrooms
      • IT support
      • Content development
      • Networking agents
      • Relationship managers
      • Trainers
      • Admin/ HR
      • Business development
      • Infrastructure Teams
      • Software
      • Educational CDs
      • Learning Material
      • Website
    • Who are the knowledgeworkers?
      IT Experts
      Subject Experts
      School Support Staff
      Designers/ Graphic Designers
      Relationship/ Networking Experts
      Business Development
      Basic Functions/ Admin
    • Intellectual Capital
      • Systems
      • Processes
      • Content
      • Networks
      • Software
      • Training Methodology
      • Copyrights
      • Infrastructure
      • Content Developers
      • Graphic Designers
      • Trainers
      • Managers
      • Business
      Devp Managers
      • Support Staff/
      Admin/ HR staff
      • Top Management
      • Schools
      • State governments
      • End-users
      (learners, parents,
      • Teachers
    • Building/ FosteringHuman Capital
      Tacit Knowledge – Fostering tacit knowledge as 95% of human capital is its tacit knowledge
      Also the company is already into developing materials and platforms for explicit knowledge and its delivery
      Infrastructure, products, solutions – Structural Capital- is already in place; need for conserving it
      Large pool of knowledge present in form of human capital with diverse knowledge and skills base that needs to be conserved and fostered
    • Building/ FosteringHuman Capital
      Team Building Activities
      Knowledge Sharing across all domains
      Job Enrichment for subject experts/ subject trainers (cross training)
      Judicious use of Intranet
      Website enhancement and features
      Contests/ Quizzes on organisation’s diverse portfolio of products, services and programs
      Communities of practice
      Outbound Activities/ meets – Management Games, Awards
    • Building/ FosteringHuman Capital
    • Examples
      Management game – Employees would be divided in teams. The teams would be asked to create work flow-models that would ensure faster implementation of an Educomp project with a client once the deal is struck or once the client has been pitched. Team to be given a week’s time before final presentations
      The best model would be tested and then actually implemented in client level project executions
      This would lead to knowledge sharing, research & better understanding of company’s portfolio , valuable models and insights sharing etc.
      Members of winning team to be awarded and sent to Educomp’s US/Singapore offices for skill up gradation
    • Knowledge Sharing
    • Fostering Customer Capital
      Creating a positive and unaided brand recall
      Promoting the company and its services by creating mindspace
      For Schools, Real Users – teachers, trainers, State Governments, End Users – students, learners, Influencers – learners, parents, tutors, peers etc.
      Sponsorships and Events with Schools
      Regular Trainings to up-skill and cross skill
      Train The Trainer (also motivate)
      Viral Marketing Campaigns targeted at end users and influencers
      Website – Facilitating online ordering, subscriptions,
      re-subscriptions, and associations
    • Fostering Customer Capital
      Event for Teachers
      Teachers who use Educomp invited to an event where they share their experiences with using Educomp solutions and how it helped them and their students
      Another event for all schools – ones using Educomp have experience sharing talks and symposiums
      Measuring the Use
      In built mechanisms in the software to ensure that the teachers go through all the modules step wise within a course material to access further sections including test materials
      Testing the teachers by visiting associate schools to ensure and evaluate the usage
    • Fostering Customer Capital
      Communities of Practice for Teachers and Trainers
      Educomp Teacher Certification to be its part
    • KnowledgeProducts
      Annual Knowledge Exchange Forum – Invites sent to schools, State Governments, Education professionals to participate in talks, forums, symposiums, contests and quizzes.
    • KnowledgeProducts
      Certification Program – Educomp Certified Teachers/ Trainers
      Starting this certification program as a separate professional/ vocational program
    • KnowledgeProducts
      Idea Hub – Internet/ intranet platform for employees to share and post their experiences, ideas, knowledge through blogs, reviews, forums, community chats, posts etc. Must for people coming back after a specific experience or a new deal, and also for new joinees. To be monitored/ moderated on a regular basis
    • KnowledgeProducts
      EduComp Library – Real-time Library and E-library for employees
      Educomp could offer E-library
      solutions to schools
    • KnowledgeProcess
      Long Term Knowledge Process – Sharing Knowledge
      The company will obviously be into Content creation as its business model revolves around it
      It is Knowledge Sharing on which company needs to focus on
      It would be both hi-tech (using website, and software) and Low tech (focusing on the employees and customer capital)
      Magic Garden Approach – Fostering Innovation among the people in the organization; engaging all employees, taking suggestions, implementing feasible suggestions
      Priya (35)
      RahulDhingra (38)
      Ritu Batra (42)
      Sunil Kumar (58)
      YogitaMalik (66)