Savvis IT Infrastructure
Your SaaS Managed Hosting
IT Services Provider
Savvis Knows SaaS
The software industry is undergoing a seismic Savvis Helps You Manage the
shift. Businesses and consumers alike are find- Entire SaaS Lifecycle
ing the pay-as-you-go model and low total cost Savvis’ SaaS solutions fall into three categories:
of ownership (TCO) of the SaaS model extremely
attractive. Small wonder that new SaaS vendors • Infrastructure Management Services.
are springing up even as existing software Savvis offers a broad range of Web hosting
brands scramble to create SaaS versions of their services, including managed hosting; data
products. The opportunities are tremendous storage, backup and recovery; managed
— particularly in tough economic times when security; managed network; and superior,
businesses are watching all expenditures. end-to-end infrastructure service level
agreements (SLAs). What sets Savvis apart
Along with these opportunities come challenges. is the breadth of these offerings. Savvis is a
As a SaaS provider, you must convince customers one-stop shop for everything related to manag-
that their data will be safe. You must be able to ing and supporting the SaaS delivery model.
accommodate unpredictable growth and spikes
in demand. Outages could be devastating to your • Application Management Services.
reputation, your applications must be available 24/7. Savvis provides services that support SaaS
providers’ applications. These include application
Your ability to achieve these expectations requires database and Web server management; authen-
a robust and scalable IT infrastructure. The capital tication and access management; application
investment required to build, maintain and support performance monitoring, load testing, and
a state-of-the-industry infrastructure is becoming software environments for developing new SaaS
prohibitive and uneconomical for most companies. applications. And, by offering support for con-
And it takes an extraordinary degree of special- verting single-tenant on-premise software to the
ized staff expertise to support the SaaS model multi-tenant SaaS delivery model, Savvis helps
— expertise that can be difficult to find and retain traditional software vendors make a quick and
in-house. As a leading IT infrastructure manage- painless transition to SaaS.
ment and services provider, Savvis can help you
meet all these challenges, and more. • Business Management Services.
Savvis supports end-user services that enable
you to effectively transact business with your
This new delivery model is creating
clients. This includes end-user enrollment and
exciting revenue opportunities for account provisioning, a service-provider control
software companies. Let Savvis help panel for managing accounts, and consulting
you make the most of them. services to aid the transition from a legacy
software business model to SaaS.
What SaaS Providers Look for
in a Managed Services Vendor
• Help with lowering costs. • Compliance with industry and regulatory mandates.
Savvis’ service subscription billing turns capital Although complying with regulations and stan-
expenses into operating expenses and can lower dards such as Sarbanes Oxley (SOX), Payment
TCO by 30% or more. With Savvis’ economies Card Industry (PCI), and Statement on Auditing
of scale, which enable purchase of licenses and Standards (SAS) are ultimately your responsibility,
tools at prices that are lower than you could Savvis provides a variety of capabilities that assist
achieve on your own, our prices are extremely you in meeting compliance requirements, includ-
competitive and cost effective. ing data center physical security, network and
application-level firewalls, application authentica-
• SaaS-specific expertise. tion, intrusion detection, and log management.
Savvis has a proven track record for delivering
complex, mission-critical applications and solu- • Robust network security and data protection.
tions. More than 50 leading SaaS providers depend Savvis provides integrated security management
upon Savvis to manage and host their applications. tools including firewalls with network intrusion
Savvis has a highly skilled professional services detection, Distributed Denial of Service (DDoS)
organization to help customers design, migrate, mitigation, anti-spam, and anti-virus as well as
implement, and manage their SaaS applications. network penetration testing, risk assessment,
and threat management services. Savvis also
• A financially secure and focused vendor. offers extensive options for protecting your
Savvis is a public company with strong financials. data, ranging from daily tape backups to offsite
Our balance sheet shows year-to-year revenue Business Continuity and Disaster Recovery
growth, solid earnings, low debt, and large (BCDR) capabilities involving multi-site backup
cash holdings. and data recovery.
• The ability to monitor the quality of the • Scalable solutions tailored to your specific needs.
services provided. Savvis has a reputation for flexibility and for
SavvisStation is a Web-based, self-service portal handling complex solutions, and offering an
that enables you to provision service changes; unmatched breadth of service options. The Savvis
view statistics on server, memory and bandwidth IT managed hosting infrastructure is engineered
utilization; and track incident reports and trouble to scale quickly and support global growth. A full
tickets. The easily configurable user interface suite of services and solutions are available rang-
includes a wide variety of charts and reports. ing from colocation to fully managed application/
database servers, which can be deployed as either
• Immediate help if things go wrong. dedicated or shared solutions.
Savvis’ world wide data centers are manned on
a 24/7 basis with certified technicians who can • Reliability backed by superior SLA’s.
immediately identify problems and respond to Savvis provides a resilient infrastructure that
requests. Savvis supports you with advanced includes failover protection and load balancing
monitoring and diagnostic tools that check system to optimize performance and insure 24/7
health and end-user experience and provide alerts availability. This is backed with superior service
when your user-defined thresholds are exceeded. level agreements (SLAs).
Savvis Managed IT Services
Savvis offers a comprehensive suite of services Colocation
tailored to your requirements for speed, security • Space and Power
and access. Our pay-as-you-go model gives you • Cabinets and Racks
easy access to services that quickly enhance your • Vaulting
time to market, and all Savvis services come with • Cross Connects
24/7 monitoring and support. • Savvis Intelligent Monitoring (SIM)
Hosting Managed Applications
• Messaging and Collaboration
Savvis delivers cost savings and scalability with its
> Hosted Microsoft Exchange
suite of enterprise-class, managed applications,
• Database Applications
managed hosting, utility computing, colocation,
storage as well as monitoring services. All Savvis
services and solutions are based on a unique, flex-
> Microsoft SQL Server
ible model that is designed to meet your specific
IT requirements — featuring everything from colo-
• Web Servers
cation to utility and virtualized computing options.
If you prefer to retain control of your operat-
ing systems and applications — our Foundation
Hosting solution offloads typical infrastructure
management burdens like hardware procurement,
racking and stacking, space and power manage- Savvis has an extensive portfolio of network
ment as well as onsite support. services, offering customers the flexibility to
customize a solution to fit their specific needs.
Managed Storage and Backup Services Our unique MPLS network architecture com-
• Utility Storage, available via SAN or NAS bines Wide Area Networks (WANs), Metro Area
• Utility Backup and Vaulting Services Networks (MANs) and Hosted Area Networks
• Utility Backup Encryption (HANs) into a single computing infrastructure
• Backup Care that seamlessly connects all of a customer’s
• Storage Care network, data center, security, computing, and
storage resources. With advanced Quality of
Managed Compute Services Service (QoS) capabilities and built-in security
• Dedicated features, this network is engineered specifically to
> Foundation Hosting accommodate the dynamically changing priori-
> Intelligent Hosting ties of a broad range of customer applications.
> Virtual Intelligent Hosting This improves visibility, offers superior application
• Utility performance and improves return on investment,
> Utility Compute allowing customers to redeploy their IT staff to
support more strategic corporate initiatives.
• Application Transport Network (ATN) Security
> ATS Public IP Savvis’ Managed Security services benefit your
> ATS Private IP company by providing flexible and scalable man-
> ATS Private IP + Internet aged security offerings that can be delivered “in
> ATS Virtual Link the cloud,” within our virtual data centers, or via
• Private Line Services dedicated security appliances and software, at
> Ethernet Private Line (EPL) your premises or ours. Our Security Operations
> Ethernet Virtual Private Line (EVPL) Center monitors and manages our services 24/7,
> Bandwidth Connect and our management portal provides you a
• Data Center Connectivity granular view of your security infrastructure and
> Hosted Area Network Internet offers a wealth of reporting capabilities. The
> Internet Provider Diversity Savvis Security Utility leverages “in the cloud”
• Intelligent IP security components, such as in-network firewall-
> Private Exchange ing, network-based Distributed Denial of Service
> Community of Interest Network (DDoS) mitigation, and worm attack mitigation for
Wide Area Networks (WANs), as well as virtual-
Hosting Area Network Service ized security components, such as hosted firewalls
• Managed Dedicated Load Balancing and and intrusion detection systems. Our centrally
SSL Acceleration Services managed Security Utility services provide fast
• Virtual Services Load Balancing and technology refresh as new IT threats emerge and
SSL Acceleration security solutions evolve.
• Managed Utility Load Balancing
• Managed Utility SSL Acceleration • Firewall
• Dedicated Switching and Services > Network-Based Firewall
> Virtual Services Firewall
Professional Services > Virtual Firewall Enhanced
Savvis’ Professional Services organization is > Integrated Firewall with NIDS
focused on helping you implement customized > Network Intrusion Detection Services
IT solutions. Our expertise in existing and > Host-Based Intrusion Detection
emerging technologies is the ideal resource for
assessing, designing, developing, implementing, • Network-Based DDoS Mitigation
and managing your IT infrastructure. Whether • Cloud-Based E-mail and Web Protection
your goal is to improve existing facilities/systems, • Integrity Monitoring
relocate your data center, or help you to secure • Threat Management
your critical applications, our knowledge has • Log Management
positioned Savvis as one of the leading IT • Incident Response
consulting services in the world. • Security Architecture Design
• Security Account Manager
Savvis provides everything you expect from a orders, invoices, and trouble tickets, and is
world-class managed services provider. But we customer configurable for user permissions,
also possess other attributes that separate us from customized reports, and alert set up with
the pack of providers vying for your business. automated email delivery.
Superior end-to-end managed service offerings. Complete incident monitoring and resolution services.
We provide everything from colocation, to Savvis’ professional operations staff continuously
managed hosting, to network, security, and monitors system health and utilization on a 24/7
monitoring services. We are renowned for our basis while resolving any issues that arise. And
flexibility and our willingness to tailor our services you can customize and configure our monitoring
to meet each customer’s unique needs. As one services so as to optimize your infrastructure and
of the only hosting vendors with our own profes- detect unused resources. Savvis intelligent agents
sional services organization, we do whatever it monitor your hardware and operating systems,
takes to make our customers’ implementation collecting information on processes, log files,
successful. We even offer a “try-before-you-buy” and polls Simple Network Management Protocol
sandbox where you can deploy your SaaS application (SNMP) Management Information Bases (MIBs).
before making a long-term commitment. This data is then passed to the Savvis Server
Operations Center where it is analyzed and
A leading-edge network with global reach. monitored via operations staff around the clock.
Savvis owns and manages 29 data centers in
strategic locations around the globe – including A holistic approach to managing the SaaS lifecycle.
London, Singapore, and Tokyo – connected Savvis supports a variety of tools and techniques
through Savvis’ own Tier 1 Multi Protocol Label for converting legacy applications to a SaaS
Switching (MPLS) network, which supports both deployment model, and has alliances with other
private network and public internet services. leading vendors to deliver additional SaaS-related
Savvis incorporates sound business practices con- services such as end-user provisioning, a virtual
sistently throughout operations in the United States testing lab, software quality assurance, and
and EMEA, and therefore can deliver the same application performance monitoring.
levels of reliability and availability worldwide.
Extensive experience with pay-as-you-go model.
Effective and easy to use customer portal. Savvis has more than a decade of experience
The SavvisStation customer portal provides you providing pay-as-you-go IT services. And because
with up-to-the minute insight and control of your Savvis itself is a service provider, we understand
hosted solutions. You can assess the performance the nature and complexity of what it takes to run
of each server, network, connection, and Web a successful SaaS operation. Our Professional
site from the SavvisStation dashboard, and view Services organization can supply highly
current and historical statistics on server resource experienced SaaS personnel, including database
utilization, bandwidth utilization, access circuits, administrators, and design, migration, and
server memory, and disk and processor usage. implementation professionals.
The Web-based portal displays the status of
Savvis: We Understand SaaS
The SaaS market can be broadly divided into two
segments: software developers with traditional
on-premises legacy applications wanting to migrate
to a SaaS delivery model; and companies already
participating in the SaaS market that want to out-
source their IT infrastructures. Because segment
needs are unique, Savvis has developed solutions
tailored to each one. In either case, you can start
from a reference architecture and design a solution
that works for you, increasing capacity as your
requirements grow. In the process, you benefit
from fast provisioning and reduced cost. (See
companion brochures that detail descriptions of
each solution type.)
As your trusted technology provider and business
advisor, Savvis is on the forefront of the latest
innovations, and understands how to leverage
them to meet your specific needs while at the
same time delivering solutions that go beyond IT
to directly impact your SaaS business.
Savvis. We know SaaS.