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  • To request an accessible version of this presentation please e-mail monica.fitzgerald@gsa.gov
  • Counts represent all platforms (IBM, Server, Unisys) Product counts are individual products, some of which function as a software suite Products are licensed individually, but may be inter-dependent
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    • 1. Henry J. Sienkiewicz Technical Program Director Center for Computing Services 27 February 2009 Cloud Computing: An Operational Perspective
    • 2. An Operational Perspective <ul><li>Warfighter-centric </li></ul><ul><li>Legacy & Web 2.0 </li></ul><ul><li>Internal & external services </li></ul>
    • 3. Center For Computing Services provide medical care pay the warfighters provision ships manage parts and replenish supplies manage transportation and maintenance provide command and control <ul><li>Command & Control </li></ul><ul><li>Global Command and Control System (GCCS) </li></ul><ul><li>Global Combat Support System (GCSS) </li></ul><ul><li>Missile Defense C2BMC </li></ul><ul><li>Warfighter Logistics </li></ul><ul><li>Defense Distribution Standard System (DSS) </li></ul><ul><li>DLA Enterprise Business Management System </li></ul><ul><li>Transportation and cargo movement systems </li></ul><ul><li>Combat requisition and maintenance systems </li></ul><ul><li>DoD Financial and Security </li></ul><ul><li>Military and Civilian Pay & Personnel </li></ul><ul><li>Electronic business and contracting systems </li></ul><ul><li>Public Key Infrastructure (PKI) </li></ul><ul><li>Health & Medical Readiness </li></ul><ul><li>Composite Health Care System (AHLTA) </li></ul><ul><li>Enterprise Services </li></ul><ul><li>Global Content Delivery System (GCDS) </li></ul><ul><li>DMZ Infrastructure </li></ul>Combat Support Computing
    • 4. DISA Computing Environment <ul><li>4,000,000+ users </li></ul><ul><li>13 facilities </li></ul><ul><li>445,000 sq ft raised floor </li></ul><ul><li>34 mainframes </li></ul><ul><li>6100 servers </li></ul><ul><li>3800 terabytes of Storage </li></ul><ul><li>2,800 application / database instances </li></ul><ul><li>215 software vendors </li></ul>Defense Enterprise Computing Centers (DECC)
    • 5. Computing Services – Jan 2009 Systems Management Center (SMC) – @ 350 FTEs (Mainframe & Server processing) Headquarters Ogden Denver Oklahoma City San Antonio St Louis Columbus Dayton Mechanicsburg Chambersburg Huntsville Montgomery NCR Pensacola Pacific Europe Warner Robins Processing Element PE) – @ 13 FTEs OCONUS Defense Enterprise Computing Center (DECC) Hawaii Infrastructure Services Center (ISC) – @ 100 FTEs
    • 6. What is “Cloud Computing?” <ul><li>User: </li></ul><ul><ul><li>Builds a web application, </li></ul></ul><ul><ul><li>Using a standard platform </li></ul></ul><ul><ul><li>Using a standard database </li></ul></ul><ul><ul><li>Upload this application to a cloud provider </li></ul></ul><ul><li>Cloud provider automatically </li></ul><ul><ul><li>Provisions the services </li></ul></ul><ul><ul><li>Scales the application and the database together </li></ul></ul><ul><li>User </li></ul><ul><ul><li>Doesn’t care about which servers, which databases, which hardware, how much memory (the cloud platform handles all of that) </li></ul></ul><ul><ul><li>Users  are totally free away from any technical complexity other than the service itself. </li></ul></ul><ul><li>Cloud provider </li></ul><ul><ul><li>Decides how to cache content, how and where to deploy servers based on demand, performs backups, and even has the ability for the business to distinguish &quot;production&quot; from &quot;staging&quot; deployments. </li></ul></ul><ul><ul><li>Has ongoing management and monitoring of the external service. </li></ul></ul><ul><li>User: </li></ul><ul><ul><li>Only pays for what s/he uses when s/he  needs it.  </li></ul></ul><ul><ul><li>Everything else is an implementation detail. </li></ul></ul>
    • 7. Clouds Complexity With A Promise Of …. <ul><li>Application Flexibility </li></ul><ul><ul><li>Standardized </li></ul></ul><ul><ul><li>Increasingly “click to run” services </li></ul></ul><ul><ul><li>Live in remote Internet data centers </li></ul></ul><ul><ul><li>Scalable to millions </li></ul></ul><ul><ul><li>Use shared IT infrastructure </li></ul></ul><ul><li>Procurement </li></ul><ul><ul><li>Efficient </li></ul></ul><ul><ul><li>Rapid </li></ul></ul><ul><ul><li>Commoditized </li></ul></ul><ul><ul><li>“ Pay by the sip” </li></ul></ul><ul><li>Security </li></ul><ul><ul><li>Simplified </li></ul></ul><ul><ul><li>Streamlined </li></ul></ul>Cloud Computing Storage Mindmap
    • 8. Cloud Types and Cloud Development Many Different Types Environment To Develop
    • 9. Cloud Types: An Ontology Different Types But All Services-centric
    • 10. Cloud Types <ul><li>Platform-As-A-Service (PaaS) </li></ul><ul><ul><li>The delivery of a computing platform, and/or solution stack as a service </li></ul></ul><ul><ul><li>Facilitates deployment of applications without the cost and complexity of buying and managing the underlying hardware and software layers </li></ul></ul><ul><ul><li>For example: </li></ul></ul><ul><ul><ul><li>Web application frameworks </li></ul></ul></ul><ul><ul><ul><ul><li>Ajax </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Python Jingo </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Ruby on Rails </li></ul></ul></ul></ul><ul><ul><ul><li>Web hosting </li></ul></ul></ul><ul><ul><ul><li>Proprietary </li></ul></ul></ul><ul><li>Infrastructure-As-A-Service (IaaS) </li></ul><ul><ul><li>The delivery of computer infrastructure as a services, typically platform virtualization </li></ul></ul><ul><ul><li>For example: </li></ul></ul><ul><ul><ul><li>Full virtualization </li></ul></ul></ul><ul><ul><ul><li>Grid computing </li></ul></ul></ul><ul><ul><ul><li>Management </li></ul></ul></ul><ul><ul><ul><li>Compute </li></ul></ul></ul><ul><li>Applications-As-A-Service (AaaS) /Software-As-A-Service (SaaS) </li></ul><ul><ul><li>L everages the Cloud in software architecture </li></ul></ul><ul><ul><li>Eliminates the need to install and run the application on the customer's own computer </li></ul></ul><ul><ul><li>For example: </li></ul></ul><ul><ul><ul><li>Peer-to-peer / volunteer computing </li></ul></ul></ul><ul><ul><ul><li>Web application </li></ul></ul></ul><ul><ul><ul><li>Software as a service </li></ul></ul></ul><ul><ul><ul><li>Software plus services </li></ul></ul></ul><ul><li>Database-As-A-Service (DaaS) </li></ul><ul><ul><li>Leverages the Cloud for delivering database services </li></ul></ul>Users Want To Use The “Cloud” Services
    • 11. Creating A “Cloud” Providers Think Of How To Build A “Cloud”
    • 12. Enabling the Cloud Environment <ul><li>Infrastructure </li></ul><ul><ul><li>Consolidation </li></ul></ul><ul><ul><li>Global Information Grid </li></ul></ul><ul><ul><li>Capacity Services </li></ul></ul><ul><ul><li>Virtualization </li></ul></ul><ul><ul><li>Rapid Provisioning </li></ul></ul><ul><ul><li>Facility Analysis </li></ul></ul><ul><li>Software </li></ul><ul><ul><li>Network-Centric Services </li></ul></ul><ul><ul><li>Software-as-a-Service (Saas) </li></ul></ul><ul><ul><li>Forge.mil </li></ul></ul><ul><li>Processes </li></ul><ul><ul><li>ITIL </li></ul></ul><ul><ul><li>Security (Certification & Accreditation) </li></ul></ul><ul><ul><li>Computing Service Provider (CSP) Analysis </li></ul></ul><ul><ul><li>“ Greening” </li></ul></ul>Multiple Technology Rivers Merging
    • 13. Infrastructure
    • 14. Legacy of Consolidations and Savings 1990 1993 1998 2005 Service/ Agency consolidation under DMRD 924 <ul><li>Reduced number of mainframe sites from 194 to 71 </li></ul><ul><li>Saved $320M/year </li></ul>DISA Megacenter consolidation – DMRD 918/BRAC <ul><li>Reduced number of mainframe sites from 71 to 16 </li></ul><ul><li>Saved $206M/year </li></ul>DISA “SMART” consolidation under QDR and DRI <ul><li>Reduced mainframe sites from 16 to 5 </li></ul><ul><li>Saved $203M/year </li></ul>DISA combat support computing transformation <ul><li>Mainframe & Server consolidation </li></ul><ul><li>4 primary sites w/ remote system mgmt </li></ul><ul><li>Centralized all business functions </li></ul><ul><li>Saved </li></ul><ul><li>$143M/year </li></ul>Consolidation Helps But Co-location Is Not The “Cloud”
    • 15. Network Services Integrated Network Services Are Critical To Delivering “Cloud” Services Network Aware Applications Common Storage & Retrieval Shared Long-Haul Transport For Services/ Agencies Plug & Play Ad Hoc Connectivity Single Authentication Site Flexible SOA Foundation Everything Over IP Centralized Computing Services End-to-End MPLS
    • 16. Capacity Services <ul><li>Concept </li></ul><ul><li>Acquire capacity as a service provided by vendor partners </li></ul><ul><li>Pay much like a homeowner pays for utilities, e.g., by CPU-hours or megabytes consumed </li></ul><ul><li>439 total orders completed, with a $31.5M annualized value </li></ul><ul><li>Average delivery timeline of 11 days </li></ul><ul><ul><li>14 days for mainframe; 10 for server </li></ul></ul><ul><ul><li>113 orders took less than 5 days </li></ul></ul><ul><ul><li>208 orders took between 5 – 14 days </li></ul></ul>Processor Orders to date Storage Orders to date <ul><li>157 Total ESS Orders Completed, with a $9.6M Annualized Value </li></ul><ul><li>Average Delivery Timeline of 14 Days </li></ul><ul><ul><li>7 Days for Disk </li></ul></ul><ul><ul><li>11 Days for Network Ports </li></ul></ul><ul><ul><li>24 Days for Tape Slot Capacity </li></ul></ul>Speed, Agility, Utility Pricing, Reduced Overhead & Technology Currency
    • 17. <ul><li>Increased server utilization </li></ul><ul><li>Significant savings </li></ul><ul><li>Faster provisioning </li></ul>FY08 FY09 Reduced Footprint Annual Sustainment: $25.9 M Annual Sustainment: $14.3 M BEFORE AFTER 45 % savings Virtualized Is Not In Itself A “Cloud” Virtualization & Tech Refresh One Customer Infrastructure
    • 18. Rapid Access Computing Environment <ul><li>Agile and responsive computing </li></ul><ul><li>Authorized customers order and gain access to a Server in less than 24 hours </li></ul><ul><li>Provides flexible development </li></ul><ul><li>platform for Web, application or database </li></ul><ul><li>Windows, Red Hat, SUSE Servers in less than 30 minutes </li></ul><ul><li>MIPR or government credit card </li></ul>User Self-service
    • 19. Facility Analysis <ul><li>Building site </li></ul><ul><li>Building controls </li></ul><ul><li>Electrical systems </li></ul><ul><li>Exterior structure </li></ul><ul><li>Operations & maintenance service management </li></ul><ul><li>Fire protection systems </li></ul><ul><li>Security system </li></ul><ul><li>HVAC systems & plumbing </li></ul><ul><li>Interior structures </li></ul><ul><li>Much, much more…… </li></ul>Comprehensive & Routine Facility Analysis Ensures “Cloud” Readiness
    • 20. Software Services: Bridging Developers and Operations
    • 21. Net-Centric Enterprise Services NCES Metadata Discovery Ability to discover, develop & reuse data semantics Enterprise Service Management Monitors services availability & reliability Messaging Real-time updates & alert notifications as data change Collaboration Real-time voice, text, video, application sessions Access to data; improved content awareness Content Discovery Service Discovery Ability to discover, develop & reuse services Ability to operate in a secure environment Service Security Locate specific information for people People Discovery Mediation Exchange data with unanticipated users & formats Content Delivery Improved responsiveness & bandwidth usage Web-based Joint access to NCES using Defense Knowledge Online User Access Metadata Registry
    • 22. Software as a Service (SaaS) <ul><li>Large number of software vendors </li></ul><ul><li>3M+ user baseline, continually changing and growing </li></ul><ul><li>Dynamic processing requirements </li></ul><ul><li>Software acquisition lead time </li></ul><ul><li>Outyear capital projection for technology infusion </li></ul><ul><li>Ability to rapidly change/grow baseline </li></ul><ul><li>Allows technology infusion on timely basis </li></ul><ul><li>No outyear capital projections required </li></ul><ul><li>Partnership with vendor(s) </li></ul><ul><li>Manage software on “usage” basis </li></ul><ul><li>Established negotiated prices </li></ul><ul><li>Include future versions/releases </li></ul><ul><li>Provide maintenance and patches </li></ul>Challenge SaaS Provider(s) Value Add
    • 23. Forge.mil <ul><li>Collaborative environment supporting the development and sharing of open source and community source software within the DoD </li></ul><ul><li>Limited Operation Availability: January 23, 2009 </li></ul><ul><li>General Availability: March 27, 2009 </li></ul><ul><li>Common evaluation criteria and an agile certification process to accelerate the certification of reusable, net-centric solutions </li></ul><ul><li>Limited Operational Availability: June 20, 2009 </li></ul><ul><li>On demand application development and lifecycle management tools provided buy DISA CSD on a fee-for-service bases for private project or program use </li></ul><ul><li>Availability: TBD </li></ul>Bridging Developers & Operations – Fosters The Cloud
    • 24. Processes
    • 25. Information Technology Infrastructure Library <ul><li>A customizable framework of best practices designed to promote quality computing services in the information technology (IT) sector. </li></ul><ul><li>A systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. </li></ul><ul><li>Computing Services is a DoD leader in educating its professional staff in information technology ‘best practices’: </li></ul><ul><ul><li>Almost 100% of staff educated at the Foundation Level of ITIL concepts </li></ul></ul><ul><ul><li>100% Customer Management Executives (CMEs) are certified ITIL Practitioners in Service Level Management </li></ul></ul><ul><ul><li>Over 100 GS-12 through GS-15s are Practitioners in Incident/Problem Management </li></ul></ul><ul><ul><li>Approximately 50 key personnel are Practitioners in Change/Release/Configuration Management </li></ul></ul>Service Strategy Continual Process Improvement Continual Process Improvement Providing The Community With A Common Language & Processes Service Transition Service Operation Service Design
    • 26. Computing Service Provider (CSP) Overview <ul><li>A tactical tool that allows DISA to extend enhanced operational capabilities (NetOps) to non-DECC computing center environments. Two primary components: </li></ul><ul><ul><li>Facility capability assessment </li></ul></ul><ul><ul><li>Integration of tools and processes to enable NetOps Capabilities </li></ul></ul><ul><li>Applies a structured methodology to enable service management that ensures </li></ul><ul><ul><li>Support for centralized visibility into the operation of key systems and services consistent with NetOps operational construct </li></ul></ul><ul><ul><li>Compliance and risk management under DISA’s IA program </li></ul></ul><ul><ul><li>Compliance with DoD requirements for computing infrastructure and operations processes appropriate to MAC Level </li></ul></ul><ul><li>CSP is not a periodic audit/checklist </li></ul><ul><ul><li>Requires specific process and technical changes to enable NetOps </li></ul></ul><ul><ul><li>Sustainment requires long-term coordination between DISA, system owner, system operator </li></ul></ul>Data Center Operations “Best Practices”
    • 27. Certification & Accreditation <ul><li>Various C&A approaches </li></ul><ul><ul><li>“Traditional” Defense Information Technology Security Certification and Accreditation Process (DITSCAP) </li></ul></ul><ul><ul><li>Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) DIACAP </li></ul></ul><ul><ul><li>Emerging Models </li></ul></ul><ul><ul><ul><li>Landlord/Tenant </li></ul></ul></ul><ul><ul><ul><li>Application Security Evaluation (ASE) </li></ul></ul></ul><ul><li>Appropriate approach based on risk identification and mitigation </li></ul>Ensuring Security Is Part Of Creating A “Cloud”
    • 28. Security Technical Implementation Guide (STIG) <ul><li>Goals: </li></ul><ul><ul><li>Intrusion Avoidance </li></ul></ul><ul><ul><li>Intrusion Detections </li></ul></ul><ul><ul><li>Response and Recovery </li></ul></ul><ul><li>Focus Areas: </li></ul><ul><ul><li>Network/Perimeter </li></ul></ul><ul><ul><li>Peripherals </li></ul></ul><ul><ul><li>Operating Systems </li></ul></ul><ul><ul><li>Users </li></ul></ul>Standardized Procedures Critical To Enterprise-wide Security
    • 29. “ Greening” DECC Infrastructure <ul><ul><li>Increasing energy costs </li></ul></ul><ul><ul><li>Increased cooling requirements to support more compact implementations </li></ul></ul><ul><ul><li>Increased regulatory environment </li></ul></ul><ul><ul><li>Consolidation </li></ul></ul><ul><ul><li>Virtualization </li></ul></ul><ul><ul><li>Duct cooling </li></ul></ul><ul><ul><li>Variable frequency drives </li></ul></ul><ul><ul><li>Motion sensor lighting </li></ul></ul><ul><ul><li>Water reclamation </li></ul></ul>“ Greening” Is Part Of Good Stewardship Initiatives Challenge
    • 30. <ul><li>Infrastructure </li></ul><ul><ul><li>Consolidation </li></ul></ul><ul><ul><li>Global Information Grid </li></ul></ul><ul><ul><li>Capacity Services </li></ul></ul><ul><ul><li>Virtualization </li></ul></ul><ul><ul><li>Rapid Provisioning </li></ul></ul><ul><ul><li>Facility Analysis </li></ul></ul>Clouds Complexity With A Promise Of …. <ul><li>User: </li></ul><ul><ul><li>Builds a web application, </li></ul></ul><ul><ul><li>Using a standard platform </li></ul></ul><ul><ul><li>Using a standard database </li></ul></ul><ul><ul><li>Upload this application to a cloud provider </li></ul></ul><ul><ul><li>Only pays for what s/he uses when s/he  needs it.  </li></ul></ul><ul><ul><li>Everything else is an implementation detail. </li></ul></ul><ul><li>Cloud provider automatically </li></ul><ul><ul><li>Provisions the services </li></ul></ul><ul><ul><li>Scales the application and the database together </li></ul></ul>Multi-faceted Enablement <ul><li>Software </li></ul><ul><ul><li>Network-centric Services </li></ul></ul><ul><ul><li>Software-as-a-Service (Saas) </li></ul></ul><ul><ul><li>Forge.mil </li></ul></ul><ul><li>Processes </li></ul><ul><ul><li>ITIL </li></ul></ul><ul><ul><li>Security (Certification & Accreditation) </li></ul></ul><ul><ul><li>Computer Service Provider (CSP) </li></ul></ul><ul><ul><li>“ Greening” </li></ul></ul>It’s A Journey A Simple Idea Clear Tenets <ul><li>Application Flexibility </li></ul><ul><ul><li>Standardized </li></ul></ul><ul><ul><li>Increasing “click to run” services </li></ul></ul><ul><ul><li>Live in remote Internet data centers </li></ul></ul><ul><ul><li>Scalable to millions </li></ul></ul><ul><li>Procurement </li></ul><ul><ul><li>Efficient </li></ul></ul><ul><ul><li>Rapid </li></ul></ul><ul><ul><li>Commoditized </li></ul></ul><ul><ul><li>“ Pay by the sip” </li></ul></ul><ul><li>Security </li></ul><ul><ul><li>Simplified </li></ul></ul><ul><ul><li>Streamlined </li></ul></ul>
    • 31.  

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