Vendor Questionnaire – The Student Information System by CNYRIC Document Transcript
Vendor Questionnaire – The Student Information System by CNYRIC
1. What is the name of your product?
o SIS, The Student Information System
2. How many K12 schools use your product now?
o Forty three districts use SIS
3. How many of those K12s are in NYS?
o All forty-three are in Central New York
4. What is your sales model, perpetual licenses and/or SAAS ?
oSAAS, software as a Service. Districts simply renew their subscriptions
each year or have the option to end the service.
5. How long has the product manufacturer been in business?
o OCM BOCES is celebrating it’s 60th anniversary and the Regional
Information Center has been in existence since the 1960s.
6. How long have you been supporting this product?
o As long as we have developed it which is over 20 years.
7. How many installations of this product have you implemented?
o All of them, most recently Liverpool, Auburn and South Seneca.
8. Describe briefly the service level agreement associated with this product.
o Our SLA is based on a per student cost – this cost is all inclusive of
hardware, software, training as well as technical and application support.
9. How frequently is this product upgraded?
o CNYRIC tries to adhere to a quarterly schedule but due to changing
regulations and the conversion to the Web, it can been more often than
that each year.
10. Is there a User Support Group for this product?
o Yes, CNYRIC has multiple kinds of User Groups based the type of work
people do ie: Registration, Mark Reporting etc.
11. Describe the training that comes with the product.
o CNYRIC tailors the training to your needs but typically it is initially large
group and then we move on to small group as staff is ready for the more
detailed aspects of SIS.
12. Describe the customer support included with this product.
o SISWeb has built-in help, we have a Blackboard site as well as phone
and on-site support.
13. How many of your employees are dedicated to this product?
o Four direct support, 20 indirect including Program Developers. We
encourage a turn-key training and support model within large school
14. Who do you consider to be your top competition?
o There are a couple of well done New York State developed student
15. Why do you win against your competition?
o Our support gets high marks, we have many veteran staff, are located in
close proximity to our districts and we know them well. Also, districts do
not need to pull special data warehouse extracts from SIS each month
that is done automatically for SIS districts. And last but not least, SIS has
district sharing capability which means that if a student moves from one
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SIS district to another, much of the student’s historical data is available to
the receiving district.
1. What hardware platforms does your product support?
o This is a centrally distributed product and is not platform dependent. You
access SISWeb via browser and Internet Explorer 5.5 or greater or
FireFox are support browsers. For Classic you need to have a 3270
emulater installed on the local machine.
2. What operating systems does your product use?
o Not relevant (see above)
3. What database formats does your product use?
o The Data Base is Model 204 using USER language
4. Does this product require additional database software to function?
5. Is this product SIF compliant?
o No, but SIS is integrated with special education, transportation, food
service, PDAs, communication calling systems and other applications via
6. Have you integrated this product into a SIF environment before?
7. What are the data import & export capabilities of this product?
o SIS has many downloads available to user, some are pre-defined and
some are user-defined.
8. What is the look and feel of the application?
o SISWeb is intuitive and user friendly for teachers and administrators.
SISClassic, although it has a different look, is complimentary to data entry
types of tasks.
9. How user friendly is filtering and searching?
o SIS utilizes table-driven lookups for filtering and searching for data on
displays and for requesting reports.
10. How many concurrent users are supported?
o 500- 750 - CNYRIC controls this and can increase as needed.
11. How many years of data does your product store?
o SIS currently stores over 20 years of data.
12. Are reports able to report across years?
o Yes, many reports and display windows provide multiple years of data.
13. Does your program support bar coding?
o Yes, bar codes can be printed for student ID numbers.
14. Does your program support PDAs and other remote devices?
o Yes, ScheduleFinder by TruSmart is integrated with SIS.
15. How does your product support regulatory compliance?
o SIS was originally grant funded by the NYSED and our close working
relationship and presence on several statewide committees for data
warehousing, assessment etc. enable us to keep current with all new
regulatory issues. Regulatory needs are considered high priority "fixes"
to SIS and are planned for accordingly.
16. What data masking or validation features does this product support?
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o Data validation is accomplished through various edits on table driven
17. Is there a written implementation plan for review for this product?
18. How much time is recommended for implementation?
o For a district the size of Ithaca, a minimum of 12 months (minimum).
19. How is system maintenance accomplished?
o Centralized, pre-planned after hours as needed
20. How does a user logon to this system?
o The use a User ID and password. User IDs typically do not change.
Users must change passwords every 90 days or sooner if they wish.
21. How tailored to what users do is what they see?
o Because our customers are local districts in the CNY region, we have a
very close relationship with them and continually solicit district feedback
to ensure screen design encourages ease of use and efficiency.
22. Is speed ever an issue with this product?
o Not generally. There are reports and downloads that are extremely
system intensive, especially if they involved multiple years worth of data
etc. - these reports can appear to take more time.
23. Are screens customizable?
o No, however, we encourage feedback from users with regards to screen
functionality and design. This feedback is reviewed throughout the year
and discussed at user group meetings to determine regional interest.
24. Are reports customizable?
o Reports typically have extensive selection criteria and SIS enables users
to create their own downloads.
25. Is your product accessible over the Web?
o SISWeb is accessible.
26. Does your product require the installation of client-side software?
o For users of SISClassic, a 3270 emulation software must be installed on
27. How easy is it to setup new users?
o Teacher accounts are very easy to setup and can be done in the district.
Administrative accounts, including clerical must be identified and setup
through RACF on the mainframe by CNYRIC personnel - still easy, but
there are more access choices and decisions.
28. How do you setup user individual & group security rights?
o Through nodes and nodelists which enable access to various data within
29. What type of audit trail does your product produce?
o There are daily backups, journaling and each record has the last user,
date, time and procedure that updated the record.
30. What tools for searching & reporting on the audit trail does your product
o There are many and these are done by Technical staff at the RIC as
31.What type of user usage or exception reports does your product produce?
SISWeb has logs of all user activity for approximately a year.
32. Who owns the data on your servers for this product?
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o SIS data is stored on a mainframe and school districts own their data.
33. How is this data secured?
o Secured network, SSL (https), backups taken off site, only authorized
34. Who has access to this data?
o Only those persons authorized to access the information. This access is
requested through a "trusted agent" by the District Superintendent.
1. What is the cost of the software?
o Approximately $16.50 per student.
2. What is the cost of any needed hardware?
o No additional hardware is needed.
3. What is the cost for implementation services?
o Included in the cost of the software.
4. What are the costs for training services?
o Included in the cost of the software.
5. What are the extra costs associated with data conversion?
o Ithaca resources to extract and prepare the data for import into SIS.
6. What are the extra costs associated with report customization?
o Because SIS has many reports and downloads, these requests are
minimal however, costs are calculated on an estimated per diem rate for
the work requested.
New Vendor questions –
These questions will be answered or demonstrated during the presentation
Does this product allow for customization of what different users
1 Access or user types see?
2 Access How do parents access your product?
How do users access your product? Through the internet
3 Access (SISWeb) or an icon on their computer desktop (SISClassic)
How does your product provide access to temporary teachers
4 Access such as subs?
5 Attendance How does attendance work?
How does your product manage attendance & discipline
6 Attendance information?
7 Demographic How does your product manage demographic information?
8 Grade book Does your product generate a daily grade average?
9 Grade book Does your product support scheduling for all grades?
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10 Grade book How are final grades calculated?
11 Grade book How does this product store grades? What grades are stored?
12 Health Explain how you meet the needs of tracking health related data.
13 Historical Explain how you product imports test data.
14 Historical What data can be imported?
Does this product require an annual roll-over? Can multiple years
15 Operations of data be stored and reported on?
16 Operations Does this product support drag & drop functionality?
17 Operations Explain why your product is the easiest to use.
18 Operations Explain your product's architecture.
19 Operations How are user accounts created and managed in your product?
20 Operations How does enrollment work?
21 Operations How frequent are upgrades and how do they take place?
22 Operations How is on-going support provided?
23 Operations How is training provided?
24 Operations How is your product different than SASI? How is it the same?
Is this product SIF compliant? Provide references of K12s that
25 Operations have integrated this product into a SIF environment.
26 Operations What computer platforms are supported?
27 Operations What functional roles are needed for your product?
Will conversion to your product require additional data entry by
28 Operations our staff?
29 Reporting Does this product's reporting provide real-time access to data?
30 Reporting How does you product handle adhoc queries?
What reports are available? Demonstrate a custom report
31 Reporting creation.
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Reporting- How does this product store NYS test? Does it store item analysis
32 NYS as well?
Reporting- How does this product's reporting meet NYS school attendance
33 NYS reporting needs?
34 RTI/CSE How does your product document RTI and CSE processes?
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