UWM CIO Office
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  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process
  • At a critical point in this 2+ year process

Transcript

  • 1. One Collaboration Platform for All: How an integrated e-mail/calendaring solution can help bolster student retention Bruce Maas, CIO, UWM John Robb, VP of Mrktg & Product Mgmt, Zimbra
  • 2.
    • Quick introduction to Zimbra (a Yahoo! company)
    • Overview of UWM
    • Technology priorities
    • Calendar potential
    Agenda
  • 3. Zimbra Overview
    • Messaging & Collaboration for Universities, Enterprises & Service Providers:
    • E-mail, Contacts, Calendar, IM, VoIP, Web Docs, RSS…
    • Hallmarks: Innovation & integration; low cost; open source & SaaS-ready
    • Market Presence:
    • 20,000+ customers
    • 11M+ mailboxes for Zimbra Network Edition
    • 300 + university customers
    • Zimbra Partners:
    • Awards:
    • Customers:
  • 4. Platform Overview Standards Clients Outlook 2003, 2007 Apple Desktop zSync Blackberry J2ME XHTML IMAP, POP, iCal, RSS/Atom, CalDAV (beta) zSync zSync iSync iSync MAPI Standard (Ajax) Client Basic (HTML) Client zSync XHTML Windows Palm Zimbra Sync Zimbra Server iPhone Blackberry Symbian
  • 5. Zimbra Customers
  • 6.
    • Enrollment 29,200
    • Undergraduate 24,400
    • Masters & Doctoral 4,800
    • Faculty & Staff 3,455
    • Central IT staff 125
    • IT student staff 200
    • Total Mailboxes 50,000
    • Schools & Colleges 12
    • Programs:
    • Undergraduate 84
    • Masters 48
    • Doctoral 24
    At a Glance UW-Milwaukee
  • 7. UWM’s IT Vision
    • Provost’s “Wise Use of Technology” initiative
    • Started in 2003
    • Involve campus community through core service teams
  • 8. How can we accomplish this?
    • Architecture loosely-coupled Web solutions
    • Reduce Total Cost of Ownership
    • Minimize differences between “have” and “have nots”
  • 9. First Initiatives
    • Desktop computers (Dell and Apple)
    • Desktop images (L&S, others soon)
    • Campus AD (L&S led the way)
  • 10.
    • E-payment (US Bank and Touchnet)
    • Enterprise Storage/PantherFile (Xythos)
    • Enterprise CMS (PaperThin)
    • Enterprise Collaboration of e-mail, calendar, presence/PantherLink (Zimbra)
    First Initiatives
  • 11. Enterprise Collaboration Goals (E-mail/Calendar)
    • One environment for faculty, staff & students
    • Reduction and elimination of duplicative services (real $ savings)
    • Minimization of administration costs
  • 12. Enterprise Collaboration Goals (E-mail/Calendar)
    • Platform agnostic (Mac, Linux, Windows)
    • Scaling for 50,000 accounts
    • Open architecture for maximum flexibility
    • Outlook compatibility option
    • One campus calendar
  • 13. Status of Implementation
    • On-premise installation of new Sun blade server environment
    • 42,000 accounts migrated
    • All GroupWise and Exchange (except 1) migrations planned
    • Good response to “bugzilla” issues
  • 14. Status of Implementation
    • May 30 – release of e-mail user interface
    • June 30 – release of calendar interface
    • Desire to integrate social networking capabilities (e.g., Yahoo!)
    • Ambitious plan for calendar sharing (internal and public)
  • 15. Zimbra/PantherLink Calendar
    • Cornerstone component
    • Part of student retention efforts
    • Key to UWM community collaboration
  • 16. Calendar Project
    • Hypothesized significant cost-avoidance through:
    • ► Use of an enterprise calendar
    • ► New calendar uses
    • Formed team of 35 to brainstorm uses to create community and retain students
    • Implement applied uses by fall ‘08
  • 17. Use of Calendar by Faculty
    • Separate calendars for each course taught
    • Calendars for “at risk” students
    • Pre-populated with teaching schedule
    • Upload, attach or use “briefcase” for study guides, notes, etc.
  • 18. Use of Calendar by Students
    • Subscribe to course calendars for assignments, deadlines, quizzes, tests
    • Pre-populate with class schedule
    • Pre-populate with academic calendar info and deadlines for financial aid, scholarships
  • 19. Other Academic Uses of Calendar
    • Academic advisor postings; e.g., appointments, important announcements, career fairs
    • Tutor and mentoring centers; e.g., schedule appointments or allow students to reserve time
  • 20. Campuswide Events Calendar
    • Authorized-user postings
    • Separate calendars for various groups (e.g., arts, athletics, lecture series)
    • Subscription to specialized calendar(s) based on interests
    • Calendar information “pulled” into Web sites via RSS feeds
  • 21. Other Uses
    • Event flyers or registration forms attached to event postings
    • Links to Web sites for add’l information
    • Calendars for student organizations
  • 22. Other Uses
    • Subscription to calendar feeds via RSS
    • Importation of browsers’ live bookmarks or social networking tools
    • Importation of other calendars (e.g., sports team schedules)
  • 23. PantherLink Calendar Capabilities
    • Facilitate online collaboration
    • Assist in “Access to Success” retention efforts
    • Solidify our vision of one community
  • 24. The Potential “ We are limited only by our creativity.”
  • 25. Bruce Maas - [email_address] John Robb – john.robb@zimbra.com One Collaboration Platform for All: How an integrated e-mail & calendaring solution can help bolster student retention