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The Future Direction of IT

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  • 1. by Peter Flory 14 May 2009 Athena Consultants
  • 2. 14 May 2009 Athena Consultants
  • 3. 14 May 2009 Athena Consultants
  • 4.
    • Object orientation and “components” - data and functions combined, reusable objects – now mainstream!
    • Neural networks - interconnected artificial neurons (computers/programs)
    • Artificial intelligence - Yes, some computers can actually ‘learn’
    • Genetic programs - ‘survival of the fittest’ applied to computer programs
    • Quantum computing - superposition and entanglement, not just on and off
    • Biological computing - enzymes and DNA instead of silicon chips
    • Nanotechnology - entire devices smaller than a pinhead
    • Are you ready for a brave new world?
    14 May 2009 Athena Consultants
  • 5.
    • “ By 2010 I anticipate chips implanted in our skin. I won’t have to carry keys for my car or house” Dr Peter Cochrane, Chief Technologist, BT
    • “ By 2040 we’ll have created machines as conscious as humans” Professor Igor Alexander, Imperial College London
    • “ By 2050 human beings will be relegated to a role similar to that of the domestic cat” paraphrased from Professor Kevin Warwick, Reading University
    14 May 2009 Athena Consultants
  • 6.
    • “ Computers in the future may weigh no more than 1.5 tons” Popular Mechanics magazine, 1949
    • “ I think there’s a world market for about 5 computers” Tom Watson, chairman of IBM, 1952
    • “ There is no reason for any individual to have a computer in his home” Ken Olson, president of DEC, 1977
    • “ 640K ought to be enough for anybody” Bill Gates, 1981
    • “ We don’t see Windows as a long-term graphical interface for the masses” Lotus development official, 1989
    • “ The Internet will collapse in 1996” Bob Metcalfe, the inventor of Ethernet, 1995
    14 May 2009 Athena Consultants
  • 7.
    • Everything we will discuss is being done by someone in the NfP sector
    • Are you doing it all?
    14 May 2009 Athena Consultants
  • 8.
    • Technology
    • Green IT
    • CRM (Customer Relationship Management)
    • Outsourcing
    • Systems Integration
    • The web
    • Clever stuff
    • Summary
    14 May 2009 Athena Consultants
  • 9. 14 May 2009 Athena Consultants
  • 10.
    • Everything is getting smaller
    • Virtualisation
    • Communications are getting faster (and easier)
    • Broadband, wireless networks and VOIP are commonplace
    • Video conferencing and webinars
    • Mobile devices, SMS and MMS
    • Which means:
      • You can work from anywhere. Why go into the office?
      • You can save time and money
      • You can communicate with supporters anytime, anywhere
    14 May 2009 Athena Consultants
  • 11.
    • There are far more computers in the world than human beings and they are increasing exponentially
    • The Earth’s resources are being used up at a staggering rate (they will run out!)
    • Optimise use of resources
    • Minimise use of energy
    • The need to recycle
    • Which means:
      • It will save you money
      • It will help save the world!
    14 May 2009 Athena Consultants
  • 12.
    • “ Your best future customers are your current customers”
    • 360 degree view of a customer’s interactions with you
    • Relationship management (in both senses)
    • ‘ Real’ CRM includes; contact management, marketing, sales, service, integration plus analytics that feed back into marketing (Do any of the NfP database suppliers understand that? I don’t think so!)
    • Which means:
      • More focussed communications
      • More effective service
      • Better ROI
      • Happier customers
    14 May 2009 Athena Consultants
  • 13.
    • Hardware and network support
    • SaaS (Software as a Service)
      • The latest iteration of outsourcing – remember computer bureaux and then ASPs (Application Service Providers?)
    • It is becoming more prevalent
    • Even Microsoft are doing it!
    • Which means:
      • You pay for what you need/use
      • Less work for you
      • Less worry for you
      • Cheaper (is it?)
      • More secure (is it?)
      • Beware the DPA
    14 May 2009 Athena Consultants
  • 14.
    • One all singing all dancing database versus “best of breed” software?
    • Integration is easier than ever before
      • Microsoft .NET
      • SQL Server
    • There is a wealth of software out there
      • Recent examples: texting, table planning
    • Which means:
      • Why re-invent the wheel?
      • Easier to get what you want
      • Lower costs
    14 May 2009 Athena Consultants
  • 15.
    • People expect to do everything on the web now
    • CRM and CMS in one system?
    • Websites and databases are merging (are they?)
    • The Facebook phenomenon, Twitter, Flickr, etc
    • Interactive webinars (are conferences like this out of date?)
    • And soon – the Semantic Web
    • Which means:
      • You have to provide the facilities
      • Less work for you – people enter their own data
      • Easier to spread your message
      • Loss of control?
    14 May 2009 Athena Consultants
  • 16.
    • Pareto and RFV
    • Analytics and Predictive analytics
    • Data warehouses
    • Cubes
    • Which means:
      • You know more about your customers
      • So you can serve them better
      • But it isn’t easy!
    14 May 2009 Athena Consultants
  • 17.
    • Technology -Moore’s Law and the connected world
      • Why go into the office?
    • Green IT
      • Make better use of your resources
    • CRM – Holistic view and relationships
      • Serve your customers better
    • Outsourcing
      • Let someone else do the work
    • Systems Integration
      • Why re-invent the wheel?
    • The web
      • The world is getting smaller
    • Clever stuff
      • A “big brother” scenario?
    • Keep up or die!!
    14 May 2009 Athena Consultants
  • 18.
    • Computer augmentation - Everyone will be a cyborg
    • Not just a ‘wired world’ but a ‘wireless world’ with instant access to any information and complete and instant connectivity to anyone and everyone
    • Complete loss of privacy as we all become part of a single social organism
    • Welcome to world of ants!
    14 May 2009 Athena Consultants
  • 19. 14 May 2009 Athena Consultants
  • 20. Peter Flory Tel: 0118 986 6623 Mobile: 07860 451 830 E-mail: peter@athena.org.uk 14 May 2009 Athena Consultants