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Introduction to ZOHO Corp. - ManageEngine ManageEngine Enterprise IT Mgmt Software used by over 32,000 customers including 3 out of every 5 Fortune 500 companies
Introduction to Zoho Zoho – “ The most comprehensive suite of online applications delivered as a service (SaaS) ”
Business Service Management Traditional BSM Approach
What is ManageEngine IT360 ? BSM Tool that Helps People, Processes And Technology Work.
BSM vs. BSM Lite ManageEngine IT360 is a “BSM Lite” solution BSM BSM Lite Suited for very large organizations Suited for Mid-market Existing investments in Big 4 No significant investments in Big4 Mega investments in Big 4 BSM solutions Affordable Complex Products, acquired portfolio Single product with depth of Point Products Complex integrations (# of interfaces & integration engines) Integrated for Value- Out of the box
Out of the box Network, Systems and Applications Management – with Integrated Service Desk
Multi User – Web Client
Easy to Evaluate & Deploy - 140 MB Download
Business Benefits Line of Business Managers For IT Operations Understand Performance of Business Applications Prioritize Issues in Production Monitor End User Experience Identify Root Cause of Performance Issues Quickly Track KPIs and Business Metrics Plan Capacity and Ensure Higher ROI Custom Dashboards for various Stakeholders Reduce People Costs by Simplifying Workflows
Business Service Management Adding a Business Perspective to monitoring IT Services
Business Views Business view of your IT Infrastructure
ITIL Ready Service Desk Making people, processes and technology work smarter, together