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Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
Slide 1 - NetEvents : THE Meeting Place for Technology Leaders
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Slide 1 - NetEvents : THE Meeting Place for Technology Leaders

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  • Understanding the motion of air around an object enables the calculation of forces and moments acting on the object
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    • 1. © Copyright 2009. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com Datacenter transformation & the cloud Conference Debate Session I Camille Mendler Yankee Group [email_address] | @cmendler NetEvents Press Summit Singapore: November 19, 2009
    • 2. Enterprise IT needs a new operating model Capacity management is more challenging than ever Distributed enterprises drive a collaborative culture Line-of-business executives want better control over IT Speed to market remains a top business priority
    • 3. ICT budgets aren’t growing, but they are in flux Large enterprise: ICT budget distribution Source: Yankee Group Anywhere Enterprise: 2008 Managed IT and Communications survey. Numbers rounded.
      • The key issue is to move expenditure from different buckets
      • Enterprises are increasingly receptive to OPEX focused propositions
      • Cloud computing propositions touch various aspects of existing enterprise budgets
    • 4. Cloud computing is an operational model Software as a Service (SaaS) Platform as a Service (PaaS) Infrastructure as a Service (IaaS) Security and Compliance Virtualization layer Pool of computing resources (servers, storage), helping IT depts and developers to scale computing and storage requirements in real-time on a per-usage basis. Eg: Amazon, GoGrid, AT&T Synaptic hosting, VZB’s CaaS, Rackspace Middle layer provides key management tools to deploy cloud-based apps, and facilitates platform integration. Eg: Force.com, Microsoft’s Azure, LongJump, Elastra, rPath, RightScale Application layer offers productivity, collaboration and business applications, offered on a subscription basis. Eg: Salesforce, Netsuite, IBM Lotus Live, Google Apps, Workday, SugarCRM
    • 5. What’s in it for enterprises? Source: Yankee Group Anywhere Enterprise--Large: 2009 Transforming Infrastructure and Transforming Applications Survey, Wave 1-6
    • 6. The cloud community needs to grow up
      • Common tendencies
      • Cliquey
        • Squabbles about service definitions & standards
      • Geek-led
        • Focusing on tech, not customers
      • Immature
        • Lacks consistency of process
      • Common failings
        • Transparency
        • Trust
        • Professionalism
      Yankee Group’s review of contracts, SLAs and privacy terms of SaaS, IaaS and PaaS providers indicates much work is needed
    • 7. What cloud service providers need to deliver Source: Yankee Group Anywhere Enterprise--Large: 2009 Transforming Infrastructure and Transforming Applications Survey, Wave 1-6 Cloud service providers need to work harder to earn trust Critical reliability measures for enterprises
    • 8. ‘ As is’: Cloud contractual risk is yours to bear GoGrid (IaaS) Offers ‘10,000% SLA.’ Eg: Failure of 15 minutes will result in 1500 minute or 25 hour service credit. The small print: “The maximum credit during a single calendar year, for all Service features combined, is two months' Service fees, regardless of the length of Failure or the number of occurrences.” Risks involved in using cloud services could outweigh their benefits Salesboom (SaaS) CRM & ERP The small print: “Salesboom.com shall not be liable for […] damages of any kind whatsoever, […] regardless of any party's negligence.” Boomi Atomsphere (PaaS) Scheduled maintenance is excluded from its 99.99% uptime SLA calculation. The small print: “Boomi further reserves the right to schedule additional Scheduled Maintenance on an emergency basis on twelve (12) hours’ notice, for not more than eight hours at a time.”
    • 9. Law and regulation are earthbound
      • Regulation did not anticipate cloud computing
        • Unclear how laws apply to:
          • Data residing in cloud
          • Data moving between clouds
          • Involvement of third parties
      • Key areas to monitor
        • Privacy protection
        • Data security
        • Jurisdiction
      • It’s about verifiable assurance
        • Few cloud vendors are audited on security, survivability, process controls
      • ICT procurement checklist
      • Quality processes: ISO9000
      • Audit: SAS70 Type II, SOX
      • Data Protection: EU Safe Harbor, DP98, BDSG
      • Service management: PinkVerify/ITIL, ISO20000
      • Security: ISO27001, PCI
      • Survivability: Datacenter tier
      • Environment: ISO14000
    • 10. Sweating the details is important By what definition? Instance / app or whole cloud uptime SLA? Compliance to which jurisdiction? Independent or in-house? Live or periodic? Who’s responsible for backups? Clue: It’s probably you What will it cost? How much time until data deleted? Excluded from uptime calculation? What notice is given? Cash, or credit? Is there a payout cap? Deadline to claim? What limits in scope and payout are asserted? Maintenance Penalties Privacy & data protection Performance monitoring Data backup Cost of migration Limitation of liability Uptime / Availability
    • 11. Telcos’ most disruptive competitors are in the cloud Control interface & network Total Control Vertical Integration Vertical Integration in Cloud Control peripheries Source: Yankee Group, 2009 ? Traditional Telco Applications & services Service Management Network Device Marketplace Applications & services Service management Network Device Virtual telco? Applications & services Service Management Network Device Peripheries Applications & services Service Management Network Device
    • 12. Telcos as trusted intermediaries for the cloud Candidates: BT, DTAG, Singtel, NTT Enterprise 1 Enterprise 2 Enterprise 3 Amazon EC2 Google Source: Yankee Group and HP Labs, 2009 Settlement Reporting Telcos can become trusted intermediaries for inter-cloud services - but they won’t do it without help Business rules Business rules Business rules Hot swapping Microsoft Azure Alatum IBM Trusted intermediary Business rules repository Federation / orchestration Measurement / reporting Service level mgmt Billing / settlement Security authentication
    • 13. Securing & monitoring clouds: Who can assist? A crowded landscape of enabling cloud ecosystem vendors Opportunities exist to secure, test, monitor, federate & orchestrate disparate cloud assets – for enterprises and cloud service providers Performance monitoring Computer Associates IBM Hyperic Cloudstatus Infovista Keynote Systems Nimsoft TrustSaaS IT infrastructure optimization Blue Coat Cisco Riverbed SLA management Digital Fuel Sensible Cloud Standards Cloud Computing Interoperability Forum [email_address] Test / Certification Canonical Pink Elephant Red Hat SOASTA
    • 14. Technical dependencies for the cloud
      • Converged service management
        • Physical & virtual resources
      • Cloud-optimized applications
        • Written from scratch for cloud
      • Converged high performance network
        • Ubiquitous coverage
        • Access-agnostic service persistence
      • Next-gen datacenter infrastructure
        • Converged datacenter fabric (storage/server/network)
        • High-speed data center interconnect
      • IPv6
        • Provisioning of virtual machines
      • Interconnect & settlement
        • Authentication / identity management
        • Cloud interworking
      Who will be involved?
    • 15. Thank you!
      • Camille Mendler
      • Vice President
      • Global Service Strategies
      • Yankee Group
      • Fixed: +44 (0)207 307 1085
      • Mobile: +44 (0)7525 225 277
      • Email: [email_address]
      • Twitter: @cmendler

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