Selecting an On-Demand LMS A Litmus Test for Separating  Hype from Reality in the World of SaaS presented by Will Hipwell ...
The Challenge of Enterprise Learning Technology <ul><li>The LMS is the  primary management system  for training and develo...
Evolving Role of the LMS <ul><li>Store and manage e-learning content </li></ul><ul><li>Deliver integrated assessment and s...
LMS Deployment: Two Choices <ul><li>Traditional software license sold for on-premises  or  behind-the-firewall  installati...
What is Software as a Service? <ul><li>Software solution that is hosted and supported by a vendor as a service, which is a...
Advantages of SaaS <ul><li>Speed to implementation & business impact </li></ul><ul><li>Predictability </li></ul><ul><li>Fa...
<ul><li>The Known </li></ul><ul><li>Software </li></ul><ul><li>Implementation & Integration </li></ul><ul><li>Support and ...
Licensed vs. SaaS GeoLearning Plateau, SumTotal, Saba, Oracle Vendors High. Fair. Satisfaction Cost concerns; high service...
Cost Structure Comparison
Best Use Case Scenarios for SaaS <ul><li>Cost conscious without surprise expenses </li></ul><ul><li>Users external to “the...
Five SaaS Myths <ul><li>High security </li></ul><ul><li>Proprietary content </li></ul><ul><li>Data security </li></ul><ul>...
Is All SaaS the Same? <ul><li>BTF vendors adding “on-demand,” “SaaS” or “ASP” to product names. </li></ul><ul><li>Streamli...
How is SaaS Changing Corporate Learning? <ul><li>1 in 3 to 1 in 2 of every LMS now being purchased is SaaS/hosted/ASP </li...
Separating Hype from Reality <ul><li>Discern between true SaaS and vendors new to the space or jumping on the bandwagon </...
Litmus Test: Questions to Ask <ul><li>Focus & Core Capabilities </li></ul><ul><li>SaaS % vs. BTF % </li></ul><ul><li>SaaS ...
Free Resources from GeoLearning <ul><li>Today’s PPT Slides www.geolearning.com/june6 </li></ul><ul><li>SaaS Litmus Test ww...
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Selecting an On-Demand LMS

  1. 1. Selecting an On-Demand LMS A Litmus Test for Separating Hype from Reality in the World of SaaS presented by Will Hipwell October 15, 2007 Session #307 – 3:15pm
  2. 2. The Challenge of Enterprise Learning Technology <ul><li>The LMS is the primary management system for training and development: </li></ul><ul><li>Managing training administration </li></ul><ul><li>Scheduling and resource management </li></ul><ul><li>Reporting </li></ul><ul><li>Maintaining user groups and roles </li></ul><ul><li>Cataloging and tracking electronic content </li></ul><ul><li>Grouping content and user into groups </li></ul><ul><li>E-commerce </li></ul>
  3. 3. Evolving Role of the LMS <ul><li>Store and manage e-learning content </li></ul><ul><li>Deliver integrated assessment and skill libraries </li></ul><ul><li>Integrate with other enterprise applications for: </li></ul><ul><ul><li>Learning </li></ul></ul><ul><ul><li>Compliance </li></ul></ul><ul><ul><li>Training Measurement </li></ul></ul><ul><ul><li>Webcasting </li></ul></ul><ul><ul><li>Knowledge Management </li></ul></ul>
  4. 4. LMS Deployment: Two Choices <ul><li>Traditional software license sold for on-premises or behind-the-firewall installation </li></ul><ul><li>Software as a Service (SaaS) </li></ul><ul><ul><li>ASP/hosted model </li></ul></ul><ul><ul><li>True Software as a Service </li></ul></ul>
  5. 5. What is Software as a Service? <ul><li>Software solution that is hosted and supported by a vendor as a service, which is accessed by users via the Internet, without the need to deploy and maintain an on-premise IT infrastructure. </li></ul><ul><li>Whereas some people associate SaaS with pay-as-you-go subscription pricing, SaaS is more indicative of the hosted deployment model. In fact, SaaS can be priced via subscription, annually or perpetually. </li></ul>
  6. 6. Advantages of SaaS <ul><li>Speed to implementation & business impact </li></ul><ul><li>Predictability </li></ul><ul><li>Faster & higher ROI </li></ul><ul><li>Improved overall satisfaction </li></ul><ul><li>Direct cost & resources savings </li></ul><ul><li>Low cost of entry </li></ul><ul><li>Outsourced system & technical expertise </li></ul><ul><li>Rapid upgrades/access to updates </li></ul><ul><li>Avoid technology obsolescence </li></ul><ul><li>Focus & operational freedom </li></ul><ul><li>Flexibility </li></ul><ul><li>Reduced hassle & risk </li></ul>
  7. 7. <ul><li>The Known </li></ul><ul><li>Software </li></ul><ul><li>Implementation & Integration </li></ul><ul><li>Support and IT personnel </li></ul><ul><li>Hardware </li></ul><ul><li>Training </li></ul><ul><li>The Unknown Risk </li></ul><ul><li>Length and rate of implementation </li></ul><ul><li>Delayed time-to-market </li></ul><ul><li>High deployment risk </li></ul><ul><li>User acceptance and adoption </li></ul><ul><li>Ongoing maintenance & upgrades </li></ul><ul><li>Full application lifecycle operation </li></ul>Hidden Costs Hard Costs
  8. 8. Licensed vs. SaaS GeoLearning Plateau, SumTotal, Saba, Oracle Vendors High. Fair. Satisfaction Cost concerns; high service demands; low or no IT resources. Heavy IT commitment. Best Fit GeoLearning’s proven service & support history. High cost; long implementation. Typical Risks GeoLearning does it. Complex and costly. Systems Integration GeoLearning does it. You do it. Content Integration GeoLearning takes responsibility; upgrades happen automatically. You take responsibility; requires IT commitment & investment. Configuration & Upgrades Rent software as a service. Purchase and pay maintenance. Acquisition GeoLearning On-Demand/SaaS Licensed
  9. 9. Cost Structure Comparison
  10. 10. Best Use Case Scenarios for SaaS <ul><li>Cost conscious without surprise expenses </li></ul><ul><li>Users external to “the network” </li></ul><ul><li>Geographically dispersed audience(s) </li></ul><ul><li>Low-to-No IT support/staffing/resources </li></ul><ul><li>Best-of-breed approach to total solution </li></ul><ul><li>Require high service levels </li></ul><ul><li>More than “just software” from a vendor </li></ul><ul><li>Abreast of technology advancements </li></ul><ul><li>Small training/HR group (divisional solutions) </li></ul><ul><li>Flexibility to scale for future growth (quickly) </li></ul>
  11. 11. Five SaaS Myths <ul><li>High security </li></ul><ul><li>Proprietary content </li></ul><ul><li>Data security </li></ul><ul><li>HRIS/ERP integrations </li></ul><ul><li>Global enterprises </li></ul>
  12. 12. Is All SaaS the Same? <ul><li>BTF vendors adding “on-demand,” “SaaS” or “ASP” to product names. </li></ul><ul><li>Streamlined BTF product retro-fitted for Internet delivery but less functionality </li></ul><ul><li>BTF & SaaS product roadmap are not same </li></ul><ul><li>Service Level Agreements (SLAs) </li></ul><ul><li>Bersin: 5 to 10 references from production clients similar to your solutions </li></ul><ul><li>ASP…is a 3 rd -party now involved? </li></ul>
  13. 13. How is SaaS Changing Corporate Learning? <ul><li>1 in 3 to 1 in 2 of every LMS now being purchased is SaaS/hosted/ASP </li></ul><ul><li>Adoption rates are skyrocketing </li></ul><ul><li>Speed & global competition…unwilling to wait 12 months for deployment </li></ul><ul><li>Platforms are required to manage more and more complex business processes </li></ul><ul><li>Doing more with less resources </li></ul><ul><li>Convergence of learning & performance to talent </li></ul>
  14. 14. Separating Hype from Reality <ul><li>Discern between true SaaS and vendors new to the space or jumping on the bandwagon </li></ul><ul><li>Questions to ask of vendors in your search </li></ul><ul><li>No right or wrong answers </li></ul><ul><li>But answers do shed light on capabilities and how they match up with your business requirements </li></ul><ul><li>Comfort level </li></ul>
  15. 15. Litmus Test: Questions to Ask <ul><li>Focus & Core Capabilities </li></ul><ul><li>SaaS % vs. BTF % </li></ul><ul><li>SaaS functionality vs. BTF functionality </li></ul><ul><li>SaaS deployment vs. BTF deployment methodologies </li></ul><ul><li>Hosting location </li></ul><ul><li>Hosting resources </li></ul><ul><li>Security: physical, network, data </li></ul><ul><li>Service Level Agreements </li></ul><ul><li>System Performance </li></ul><ul><li>Network & System Administration </li></ul><ul><li>Data integration with others systems </li></ul><ul><li>Software Upgrades </li></ul><ul><li>Technical Support Options </li></ul><ul><li>Content Support Services & Vendor Management </li></ul><ul><li>Access to Learning Services </li></ul>
  16. 16. Free Resources from GeoLearning <ul><li>Today’s PPT Slides www.geolearning.com/june6 </li></ul><ul><li>SaaS Litmus Test www.geolearning.com/litmus </li></ul><ul><li>Enterprise Learning Technology: A New Breed of Solutions www.geolearning.com/newbreed </li></ul><ul><li>E-Learning Strategy Blueprint www.geolearning.com/bp </li></ul><ul><li>Technology Requirements Checklists www.geolearning.com/lmschecklist www.geolearning.com/lcmschecklist www.geolearning.com/webcastchecklist www.geolearning.com/talentchecklist www.geolearning.com/analyticschecklist </li></ul>
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