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For Immediate Release
NTRglobal Enterprise-Grade SaaS Helps IT Avoid
a ‘Perfect Storm’ in Security and Compliance
Employee-Owned Computers Used for Work Don’t Need to Derail IT
Management; Companies Tap Multiplatform Capabilities With
Dallas and Barcelona – June 10, 2008 – While security experts warn that the increasing
adoption of employee-owned computing platforms and devices in the extended enterprise and
mobile workforce could lead to a “perfect storm” derailing compliance and security efforts,
proven safeguards are already available – such as NTRsupport™ with multiplatform remote
support capabilities from software-as-a-service (SaaS) leader, NTRglobal.
“Companies of all sizes are struggling to control and support a wave of mobile computing
platforms, some of which are authorized and some not,” said Bob Tarzey, service director at
Quocirca Ltd. “We hear the questions all the time: ‘how do we efficiently, economically and
safely support all our remote workers - with a variety of platforms and still ensure security and
compliance? And how do we do all that with our IT staff already stretched to the limit?’”
“The answer to these IT administration and support challenges,” Tarzey said, “can no longer
be found in the inefficient solutions of yesterday. Rather, organizations need to find ways to
simplify security and compliance “musts” like timely security upgrades to workstations,
servers and mobile devices wherever they are located; installation of patches; the repairing of
networks that devices depend on and the ability to mitigate the kind of security breaches that
can occur with laptops and devices that are lost or stolen.”
NTRglobal Delivers Enterprise-Grade, Cost-Effective SaaS to 12,000 Global Companies
NTRglobal is front and center among these next-generation solution providers, which are
delivering on-demand remote technical support with NTRsupport for more than 12,000
organizations in 60 countries. Customers like Cetelem Bank, Konica Minolta, Legrand,
Lufthansa Flight Training GmbH, Scandinavian Airlines and T-Systems are among many of
the global firms that rely on NTRglobal for delivering the proven enterprise-grade remote
support and remote administration SaaS that helps them meet security requirements and take
control of the escalating global mandates for enterprise compliance management.
Secure Online Collaboration Tools for On-Demand Remote Support
On-demand NTRsupport enables IT workers to deliver instant help desk support over the
Web. Providing seven different ways to deliver live interactive support to engage with
customers, NTRsupport offers award-winning secure remote support tools for optimum
interaction, collaboration and issue resolution—from chat or email while a customer visits a
Web site to engaging in a remote control and screen-sharing session, to answering a voice
call or viewing a solution with new video call capabilities. From the initial connection, a quick
evaluation of the problem or situation can begin, which can either be resolved on demand or
escalated to the appropriate type of communication necessary to resolve the situation
successfully -- all while staying within the same platform and maintaining strong security.
“Security requirements must extend from the core network all the way out to every computing
platform used by the mobile workforce,” said Tarzey. “A lot of companies are still trying to get
a handle on how they can prevent these problems, when solutions are already available
today. The fact that some of these are available as on-demand services means they are quick
and easy to deploy.”
Global Infrastructure, Local Presence
At NTRglobal, security is built into its SaaS platform. NTRglobal provides a globally deployed
infrastructure offering consistent security, performance and scalability. Carefully designed to
meet the market’s stringent requirements for worldwide services, easy deployment, high
availability and fast recovery, NTRglobal SaaS is hosted by certified datacenters in North
America, the Middle East, Europe and Japan. NTRglobal data centers house redundant
components to ensure availability, recovery, scalability and reliability are achieved through the
distribution of incoming session requests to multiple NTR web servers. Remote sessions are
dynamically assigned to a distributed communication server to optimize performance. While
NTRglobal fully protects users, networks and data stores at each end of the remote
connection, security measures do not impose heavy overhead.
Security Permeates Application Authentication and Authorization Controls
With NTRglobal SaaS, security does not end at the network, data center or general SaaS
architecture and configuration. It permeates the NTRglobal application authentication and
authorization controls, virus protection, the SSL protocol and powerful remote support feature
set. NTRsupport uses the Rijndael algorithm to encrypt sensitive data and passwords
throughout the remote control session. Passwords are stored encrypted and do not travel
across the Internet during login, and confidential and sensitive data are encrypted before
transfer using the user’s password and 256-bit AES encryption.
NTRsupport meets the security requirements that help organizations in security-sensitive
industries meet compliance regulations including the Health Insurance Portability and
Accountability Act (HIPAA) for healthcare customers and the Gramm Leach Bliley (GLB) Act
for financial services customers.
“SaaS from NTRglobal is fast becoming the platform of choice for support organizations in
every industry that demands security, reliability and availability,” said Lluis Font, CEO of
NTRglobal. “NTRsupport SaaS helps our customers take secure control of their IT assets
and deliver end-user technical support anywhere, anytime – even when they are outside their
local network. This helps our customers confidently manage to continually evolving
Free Trial, Pricing and Availability NTRglobal enterprise-grade, cost-effective SaaS is
immediately available for a free 15-day trial. NTRsupport is available at www.ntrsupport.com.
Businesses around the world choose NTRsupport™ to deliver on-demand customer support
that raises service quality and productivity while decreasing operational support costs.
NTRsupport on-demand help desk and instant remote technical support software-as-a-service
(SaaS) enables IT professionals to take secure remote control and rapidly resolve technical
support issues on computers and Pocket PCs running on a multitude of operating systems
including: Windows 9X, 2000, NT, ME, 2003, XP, Vista; Mac 10.3.9 or later (Panther, Tiger,
Leopard) run in PowerPC or Intel processors, 32 or 64 bits; any Linux distribution with
GNOME or KDE as a graphical environment; Microsoft Windows Mobile 2003, 2003 SE,
Mobile 5, Mobile 6 Professional and Classic. NTRsupport is available in two software-as-a-
service (SaaS) models: Hosted by NTRglobal or self-hosted, both offering quick
implementation and rapid return-on-investment.
More than 12,000 companies in 60 countries rely on NTRglobal enterprise-grade software-as-
a-service (SaaS) and Self-hosted solutions to make IT simpler™ and more cost-effective to
manage the mobile workforce and extended enterprise.
NTRglobal’s growing portfolio of enterprise-grade SaaS now includes: NTRadmin™ for
secure remote systems management, NTRadmin BOTS™ for simplifying IT task automation
and NTRsupport™ for on-demand help desk and instant remote technical support. SaaS from
NTRglobal combines award-winning functionality, proven integration with Salesforce and
other major CRM systems, point-and-click administration and scalability, global capabilities,
customization and robust reporting for 360-degree visibility and compliance management.
Offering a superior customer experience with dedicated regional and global support,
NTRglobal applications are offered in 15 languages, including those with double-byte
characters. All NTRglobal applications are hosted from 11 secure data centers around the
world, which operate with fail-over capabilities to ensure speed of service and reliability.
NTRglobal solutions are available in two software-as-a-service (SaaS) models: Hosted by
NTRglobal or self-hosted, both offering quick implementation and rapid return-on-investment.
For more information about NTRglobal, visit http://www.ntrglobal.com/
NTRglobal Director of Analyst and Public Relations