Platforms, Tools, and Collaboration:
                 Thriving in a On-Demand World




                             Prese...
Examples:

                            Email & News
                                           Rewards Programs
          ...
Examples:

                            eTicket
                           Outsourcer
Online Banking
 Online Banking       ...
So, what will the next wave of platforms require to
support?


  A world where architecture and
    infrastructure enable ...
SaaS/On demand Evolution




                                           Vertical Business
                                ...
So what will the SaaS infrastructure of
the future look like?

                                                      Porta...
Opportunity                                      Challenges

     Integration                                Disparate Sys...
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Microsoft PowerPoint - keynote 04 0 Colleen Smith - Progress ...

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Microsoft PowerPoint - keynote 04 0 Colleen Smith - Progress ...

  1. 1. Platforms, Tools, and Collaboration: Thriving in a On-Demand World Presented by: Colleen Smith Progress Software February 28, 2008 Thriving in the future…… A hundred years ago, companies stopped producing their own power and plugged into the newly built electric grid. The cheap power pumped out by electric utilities not only changed how businesses operated but also brought the modern world into existence... Today a similar revolution is under way. Companies are tapping into rich services delivered over the Internet. The shift is already remaking the computer industry… But the effects will reach much further. …. The big switch: Rewiring the World, from Edison to Google by Nicholas Carr 1
  2. 2. Examples: Email & News Rewards Programs Insurance Online Banking Online Banking Billing & Payment Services Services Services Mortgage & Loan Investments Credit Card Banking Examples: Corporate Credit Information Provider Portal Web Service Provider Online Banking Online Banking Services Services Corporate Credit Corporate Credit Information Information Application (Order Management, Call- Center, Lending/Credit, ERP, etc) 2
  3. 3. Examples: eTicket Outsourcer Online Banking Online Banking Airline Services Services Hotel Corporate Credit Travel Portal Corporate Credit Information Information Community/Affinity Travel Industry Travel Industry Web Sites Value-Chain Value-Chain What do all of these have in common? • Seamless, intimate experience • It’s NOT about the technology Online Banking • It is ALL about the service Online Banking Services Services • Insertion into the business value Corporate Credit Corporate Credit network Information Information • Occurs at many levels • Through many different interactions Travel Industry • Heterogeneous technology Travel Industry Value-Chain Value-Chain • Loosely-coupled processes • Security and governance • Policy-driven contracts and SLAs • Flexibility in access 3
  4. 4. So, what will the next wave of platforms require to support? A world where architecture and infrastructure enable dynamic execution of business processes, ….access requirements are driven by the community, AND…governance is KEY! What does this mean to you? Your success in the future will… Depend on and Result in your ability to insert whatever you do your participation in a new, more into a value network…. and to do it dynamic community experience seamlessly SaaS and SOA Vertical Business blurring together Networks Now, what will that require? 4
  5. 5. SaaS/On demand Evolution Vertical Business Networks… Networks… Vertical Business Networks • Vertical Business Networks: Grouping of SaaS business applications and web services Tightly integrated via a common SaaS platform Offer industry-specific business processes and services to a community of users • Differentiator: Domain/Industry expertise Ability to address the industry requirements within a specific market Support for the integration and interoperability of business processes • Value: Compilation of not only the business processes but also the business and technology services offered to the community of users 5
  6. 6. So what will the SaaS infrastructure of the future look like? Portal Portal Business Processes/Applications Business and Technology Services SLM, ERP, SCM, HCM, Monitoring, Vertical application. … BI, Q&S, Software services… Processing, Administration Services Content, and Management … ie: ie: Integration Value-add application. Provisioning, Workflow services Auditing, Governance Compliance… BPM … Monitoring Content Billing Management Change Delivery Platform Management Security Services ie: Identity and Access management, Audit, Compliance… Vertical Business Networks are forming all over the world… • Financial Services • Legal Sector • Healthcare • Construction • Travel • Manufacturing 6
  7. 7. Opportunity Challenges Integration Disparate Systems Governance Control Consistency Total Cost On-demand Platform Success Factors Community Content Collaboration Reliability Thriving in an On Demand World…. • New type of service providers (non-traditional ISVs) are emerging more business-process oriented than technology-focused: • Look at using these services providers as a Channel for selling your applications - Banks, travel agencies and law firms have already – and will continue to – enter and act as aggregators and service providers of select niche software applications. • Determine if you have enough Industry expertise and then build out your own vertical business network • Next phase of delivering internet-based applications is marked by companies struggling to determine in what way they will participate in a SaaS ecosystem. • SaaS provides for a more dynamic interaction… but requires a more service orientation as well • Early adopters have paved the way for this phenomenon to expand into every type of business application 7

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