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Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
Mary Laplante
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Mary Laplante

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  • 1. Is Software-as-a- Service Right for You? Gilbane San Francisco June 20, 2008
  • 2. Market Momentum “Software on demand” model will reach $14.5 billion US by 2011 CAGR 30% http://gilbane.com
  • 3. http://gilbane.com
  • 4. In this session . . . The Big Questions About SaaS • Does it fit my organization’s needs? • Does it fit my application needs? • Overview of Offers • Good Matches, Bad Fits • Why are the real competitive issues? • How do I differentiate the offers? • Breaking the Engagement • What happens if it doesn’t work? http://gilbane.com
  • 5. Panel • Tim Barker, Senior Director, Salesforce Content, salesforce.com • Dan Carmel, CEO, SpringCM • Robert Carroll, VP Marketing, Clickability • Tom Meyer, General Manager, Digital Record Center, Iron Mountain http://gilbane.com
  • 6. Company Overview • Founded 1999, HQ San Francisco, CA • NYSE: CRM • 43,600 Successful Customers • 1.1M+ Subscribers • >$950M revenue run rate* • 2800+ Employees; 40 Offices; 20 Countries • 26 Generations of Product Innovation • <1% Customer Attrition June 25, 2007 * Run rate based on FY09 Q1 reported results
  • 7. Content & Collaboration As A Service Share Any Find the Best Proactively Deliver Get More Value with Content Instantly Content Every Time the Right Content User Feedback
  • 8. Who is SpringCM?  The acknowledged leader in delivering Document Management, Workflow and Collaboration as an on-demand service Is SpringCM the  Only on-demand ECM company with: Salesforce.com of ECM? – Proven experienced management – Enterprise-class product “it’s hard not to take a positive – Leadership positioning / partners view of SpringCM, given the – Top tier funding enterprise content management (ECM) experience of its executive  Early market leader – over 170 customers team and the relative dearth of true SaaS offerings addressing core document management processes, including capture and BPM.”  Key strategic partners Kathleen Reidy, 451 Group confidential
  • 9. Integrated Enterprise Class Platform Solution 1 Solution 2 Solution 3 Solution 4 Solutions Solutions customization Configuration/BPM Design Administration Services Web Client Core Services FTP/SFTP Document Document Email MS Office BPM/eForms versioning classification management Email/Fax Document SpringCM Web Services Installed SW Auditing OCR/zone OCR Archive/HSM conversion Core Scan/eFax Product WebEx View/Mark-up Capture scan/fax Fax/print/mail User contacts Salesforce Document Records Search Routing Approval Partner Apps security management Database Search Documents Backup confidential
  • 10. Best Practices Benchmarking Community Code-Library Publishing Analytics Ad Server Interactive Tools Social Media Continuous New Feature Release Best Content Management Solution Discovery Implementation Launch Client Services Hosting Security Data Storage SLAs Disaster Recovery Create Manage Publish Deliver Interact Measure Adapt Design Deliver Review Respond Confidential and Proprietary
  • 11. Needs to support multiple non-technical content contributors Makes 100’s to 1000’s of changes to website each month Confidential and Proprietary
  • 12. Digital Record Center for Images Tom Meyer General Manager
  • 13. Value of an Integrated Solution Single Vendor Business Continuity Chain of Custody Free up resources $ $ $ $ The Digital Record Center for Images $ $ Cost Effective Budget Optimization CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 13
  • 14. True SaaS • Isn't SaaS just another technology delivery option? If not, why? • Why are all the panelists 'pure-play' SaaS providers? http://gilbane.com
  • 15. What is SaaS? “Some vendors are relabeling as SaaS more traditional outsourcing approaches, and that runs the risk of both confusing and antagonizing buyers.” “SaaS has a distinct meaning that’s essential to understanding its role in your application portfolio. With SaaS, there’s just one software code base, used by all customers, in what’s called a multitenant architecture.” -- Galen Grumen, cio.com http://gilbane.com
  • 16. Understanding a SaaS Offer • What are the real competitive differentiators? • What’s different about the RFP? • What do I look for in the vendor responses? • Differentiation! • What role does IT play in the evaluation of a SaaS based solution? http://gilbane.com
  • 17. A Big Question How do I get out of SaaS? http://gilbane.com
  • 18. Panel • Tim Barker, Senior Director, Salesforce Content, salesforce.com • Dan Carmel, CEO, SpringCM • Robert Carroll, VP Marketing, Clickability • Tom Meyer, General Manager, Digital Record Center, Iron Mountain http://gilbane.com

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