ILA Scotland seminar Introduction Purpose of Seminar

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ILA Scotland seminar Introduction Purpose of Seminar

  1. 1. ILA Scotland seminar Introduction
  2. 2. Purpose of Seminar <ul><li>To set out for learning providers the key </li></ul><ul><li>elements of the new ILA scheme: </li></ul><ul><li>what are the aims and objectives </li></ul><ul><li>what are the scheme’s key features </li></ul><ul><li>how will it work </li></ul><ul><li> </li></ul>
  3. 3. Purpose of Seminar <ul><li>To explain how learning providers can </li></ul><ul><li>participate: </li></ul><ul><li>standards and requirements </li></ul><ul><li>registration process </li></ul><ul><li>payments process </li></ul>
  4. 4. Purpose of Seminar <ul><li>To encourage learning providers to </li></ul><ul><li>participate: </li></ul><ul><li>understand fully what is involved </li></ul><ul><li>recognise benefits of participation </li></ul><ul><li>address queries and concerns </li></ul><ul><li>clarify next steps </li></ul>
  5. 5. ILA1 - Lessons Learned <ul><li>Positive outcomes from ILA1 </li></ul><ul><li>very popular with learners </li></ul><ul><li>stimulated new learning </li></ul><ul><li>practical benefits for learners </li></ul><ul><li>fostered more positive attitudes to learning </li></ul><ul><li>accessible </li></ul><ul><li>new business opportunity for providers </li></ul>
  6. 6. ILA1 – Lessons Learned <ul><li>rigorous quality assurance </li></ul><ul><li>robust processes, systems & controls </li></ul><ul><li>clear comprehensive rules & guidance </li></ul><ul><li>improved monitoring and support </li></ul><ul><li>more targeted scheme </li></ul><ul><li>integrated approach to delivery </li></ul><ul><li>robust quality framework </li></ul><ul><li>clear unambiguous basis for participation </li></ul><ul><li>sustainability and quality improvement </li></ul>
  7. 7. <ul><li>ILA Scotland Overview </li></ul>
  8. 8. ILA Scotland Overview <ul><li>Policy context </li></ul><ul><li>Aims and objectives </li></ul><ul><li>Key features of the new scheme </li></ul><ul><li>Delivery partner roles </li></ul>
  9. 9. ILA Scotland Overview <ul><li>Policy Context </li></ul><ul><li>Lifelong Learning Strategy </li></ul><ul><li>Partnership Agreement commitment </li></ul><ul><li>Minister sets out new scheme to parliament </li></ul><ul><li>New ILA Regulations in place </li></ul><ul><li>Launch to learners in summer 2004 </li></ul>
  10. 10. ILA Scotland Overview <ul><li>Policy Context – UK wide </li></ul><ul><li>no ILA successor scheme in England </li></ul><ul><li>ILA Wales launched summer 2003 </li></ul>
  11. 11. ILA Scotland Overview <ul><li>Aims and objectives </li></ul><ul><li>widen participation in adult learning </li></ul><ul><li>introduce new learners to adult learning </li></ul><ul><li>encourage learners to invest in and take </li></ul><ul><li>ownership of their own learning </li></ul>
  12. 12. ILA Scotland Overview <ul><li>Aims and objectives </li></ul><ul><li>prioritise the needs of certain learner groups </li></ul><ul><li>encourage more learning progression </li></ul><ul><li>support the development of a quality learning provider base in Scotland </li></ul>
  13. 13. ILA Scotland Overview <ul><li>Aims and objectives </li></ul><ul><li>ensure a good quality learning experience for all learners </li></ul><ul><li>target funding more effectively, focusing on low-income learners </li></ul><ul><li>improve active account usage </li></ul>
  14. 14. ILA Scotland Overview <ul><li>Key features of the new scheme </li></ul><ul><li>target audience </li></ul><ul><ul><ul><li>low income (from summer 2004) </li></ul></ul></ul><ul><ul><ul><li>less than £15k individual income per year </li></ul></ul></ul><ul><ul><ul><li>includes individuals on passported benefits </li></ul></ul></ul><ul><ul><ul><li>low income plus ‘universal’ (from spring 2005) </li></ul></ul></ul><ul><ul><ul><li>phased approach </li></ul></ul></ul>
  15. 15. ILA Scotland Overview <ul><li>Key features of the new scheme </li></ul><ul><li>funding </li></ul><ul><ul><ul><li>individual contribution by all learners </li></ul></ul></ul><ul><ul><ul><li>minimum individual contribution of £10 per learning episode </li></ul></ul></ul><ul><ul><ul><li>ILA funding of up to £200 per year for low income learners </li></ul></ul></ul><ul><ul><ul><li>ILA funding of up to £100 per year for ‘universal’ learners </li></ul></ul></ul>
  16. 16. ILA Scotland Overview <ul><li>Key features of the new scheme </li></ul><ul><li>types of ‘eligible learning ’ </li></ul><ul><ul><ul><li>for low income learners, a wide range of eligible learning </li></ul></ul></ul><ul><ul><ul><li>no general requirement for courses leading to qualifications </li></ul></ul></ul><ul><ul><ul><li>ICT courses leading to qualifications or recognised certification up to SCQF Level 5 (SVQ Level 2) </li></ul></ul></ul>
  17. 17. ILA Scotland Overview <ul><li>Key features of the new scheme </li></ul><ul><li>types of ‘eligible learning’ </li></ul><ul><ul><ul><li>for ‘universal’ learners (from 2005) focus is on ICT courses, leading to qualifications or recognised certification up to SCQF Level 5 (SVQ Level 2) </li></ul></ul></ul>
  18. 18. ILA Scotland Overview <ul><li>Key features of the new scheme </li></ul><ul><li>marketing and communications </li></ul><ul><ul><ul><li>learning provider information and promotion </li></ul></ul></ul><ul><ul><ul><li>working with key intermediaries pre and post-launch </li></ul></ul></ul><ul><ul><ul><li>learner launch for low income offer in summer 2004 </li></ul></ul></ul><ul><ul><ul><li>proactive marketing tailored to target audience </li></ul></ul></ul>
  19. 19. ILA Scotland Overview <ul><li>Key features of the new scheme </li></ul><ul><li>marketing and communications </li></ul><ul><ul><ul><li>clear comprehensive information and guidance for learners </li></ul></ul></ul><ul><ul><ul><li>ongoing communications and support during the scheme for learners, learning providers and intermediaries </li></ul></ul></ul>
  20. 20. ILA Scotland Overview <ul><li>Delivery partnership: SAAS and SUfI </li></ul><ul><li>SAAS role: </li></ul><ul><ul><ul><li>application processing </li></ul></ul></ul><ul><ul><ul><li>income assessment </li></ul></ul></ul><ul><ul><ul><li>learner account management </li></ul></ul></ul><ul><ul><ul><li>booking of learning </li></ul></ul></ul><ul><ul><ul><li>payments to learning providers </li></ul></ul></ul>
  21. 21. ILA Scotland Overview <ul><li>Delivery partnership: SAAS and SUfI </li></ul><ul><li>SUfI role: </li></ul><ul><ul><ul><li>marketing and promotion </li></ul></ul></ul><ul><ul><ul><li>information and guidance </li></ul></ul></ul><ul><ul><ul><li>learning provider and course registration </li></ul></ul></ul><ul><ul><ul><li>learner tracking </li></ul></ul></ul><ul><ul><ul><li>learning provider monitoring </li></ul></ul></ul>
  22. 22. The ILA Scotland Experience
  23. 23. Learner Learner hears about ILA Scotland Learner calls ILA Scotland helpline ILA Scotland sends application
  24. 24. Learner Learner completes application ILA Scotland reviews application ILA Scotland sends guidance on use of funds
  25. 25. Learner Learner selects course Learner books course with learning provider Learner gives provider his/her account number
  26. 26. Learner Learning provider inputs details of learner Learning provider requests funds are reserved ILA Scotland confirms to learner
  27. 27. Learner ILA Scotland sends unique token to learner ILA Scotland confirms on provider record Learner starts the course
  28. 28. Learner Learner pays minimum £10 (if not already paid) Learner gives provider unique Learning Token Learning provider enters token on website
  29. 29. Learner Learning provider requests payment ILA Scotland verifies token ILA Scotland makes payment to provider
  30. 30. Provider – Getting Started Invitation to seminar Attend seminar Uplift application pack
  31. 31. Provider - Application Complete application pack Provide supporting documentation Sign and return agreements
  32. 32. Provider – Learning Opportunities Provide PROMT on-line tool Review learning opportunities vs DEL Submit learning opportunities
  33. 33. Provider – Learning Opportunities Approve application Approve learning opportunities Await Active ILA Scotland status
  34. 34. Provider - Registration Confirm ILA Scotland account Award active ILA Scotland status Publish learning opportunities
  35. 35. Payment Process
  36. 36. Process Requirements <ul><li>Complete registration process (LPRA and LPPA) </li></ul><ul><li>Access Learning Provider secure services on ILA Scotland web channel </li></ul><ul><li>Submit booking details for learners </li></ul><ul><li>Submit Learning Token for bookings </li></ul>Step 1 Step 2 Step 3 Step 4
  37. 37. Payments <ul><li>All payments made via BACS </li></ul><ul><li>Payments made on 1 st of the month </li></ul><ul><li>Payments made at least 31 days after learning token submitted </li></ul>
  38. 38. Services available <ul><li>Password maintenance </li></ul><ul><li>Create web user account </li></ul><ul><li>Maintain web user account </li></ul><ul><li>Request bookings </li></ul><ul><li>Confirmation of bookings </li></ul><ul><li>Cancellation of bookings </li></ul>
  39. 39. Services available
  40. 40. Reports (content) <ul><li>All bookings can be viewed on-line </li></ul><ul><li>All confirmation of bookings (Learning Token submissions) can be viewed on-line </li></ul><ul><li>All booking cancellations can be viewed on-line </li></ul><ul><li>All payment statements can be viewed on-line </li></ul>
  41. 41. Reports (format) <ul><li>Varied search criteria, e.g. date, course </li></ul><ul><li>Can be printed and saved as required </li></ul>
  42. 42. Additional Features <ul><li>Create web sub-users </li></ul><ul><li>Immediate feedback on incorrect submissions </li></ul>
  43. 43. Help <ul><li>A step-by-step userguide will be issued to the nominated person on the LPPA </li></ul><ul><li>An ILA Scotland support will be available for these secure services </li></ul>
  44. 45. Transaction times <ul><li>Learner enrols with provider </li></ul><ul><li>No more than 45 days later </li></ul><ul><ul><li>Provider books learner on ILA Scotland system </li></ul></ul><ul><li>No more than 180 days later </li></ul><ul><li> Learning starts </li></ul><ul><li>No more than 45 days later </li></ul><ul><ul><li>Learning Token is entered on the ILA Scotland </li></ul></ul><ul><ul><li>system </li></ul></ul><ul><li>At least 31 days after Learning Token entered </li></ul><ul><li>Payment released to provider </li></ul>
  45. 46. <ul><li>Operational Rules and Guidelines </li></ul>
  46. 47. Operational Rules and Guidelines <ul><li>Aim is to: </li></ul><ul><li>support a quality learning provider base </li></ul><ul><li>ensure a quality learning experience for all learners </li></ul><ul><li>deliver a robust and sustainable scheme </li></ul>
  47. 48. Operational Rules and Guidelines <ul><li>ILA1 lessons learned </li></ul><ul><li>lack of clarity in rules, guidance and contractual basis </li></ul><ul><li>requirements not fully set out prior to start </li></ul><ul><li>inconsistent advice on queries and concerns </li></ul>
  48. 49. Operational Rules and Guidelines <ul><li>ILA Scotland </li></ul><ul><li>set out clear unambiguous and comprehensive rules and guidance </li></ul><ul><li>establish clear contractual basis for participation (LPRA and LPPA) </li></ul><ul><li>provide a robust basis for action if required </li></ul>
  49. 50. Operational Rules and Guidelines <ul><li>ILA Scotland </li></ul><ul><li>building on the detailed lessons of ILA1 </li></ul><ul><li>informed by road-testing with providers </li></ul><ul><li>clear consistent focus for queries </li></ul><ul><li>integrated approach to managing complaints </li></ul>
  50. 51. Operational Rules and Guidelines <ul><li>Clear rules and guidance for: </li></ul><ul><li>learning providers </li></ul><ul><li>learners </li></ul><ul><li>intermediaries </li></ul>
  51. 52. Operational Rules and Guidelines <ul><li>What is covered? </li></ul><ul><li>registration and booking requirements </li></ul><ul><li>payment of contributions </li></ul><ul><li>discounts </li></ul><ul><li>modular courses </li></ul>
  52. 53. Operational Rules and Guidelines <ul><li>What is covered? </li></ul><ul><li>VAT </li></ul><ul><li>start of learning </li></ul><ul><li>value for money </li></ul><ul><li>audit and compliance requirements </li></ul><ul><li>quality guidelines </li></ul><ul><li>marketing guidelines </li></ul>
  53. 54. Operational Rules and Guidelines <ul><li>Definition of Eligible Learning (DEL) </li></ul><ul><li>definition for low income offer excludes: </li></ul><ul><ul><ul><li>full-time HE and advanced professional qualifications </li></ul></ul></ul><ul><ul><ul><li>learning re statutory requirements, e.g. health and safety </li></ul></ul></ul><ul><ul><ul><li>work-related training, e.g. training for ‘core duties’ </li></ul></ul></ul><ul><ul><ul><li>adult literacy and numeracy courses </li></ul></ul></ul><ul><ul><ul><li>driving lessons (Cat A or B) </li></ul></ul></ul><ul><ul><ul><li>leisure or sports activities not leading to a recognised qualification </li></ul></ul></ul>
  54. 55. Operational Rules and Guidelines <ul><li>Definition of Eligible Learning (DEL) </li></ul><ul><li>definition for universal offer limited to: </li></ul><ul><ul><ul><li>ICT courses leading to qualifications/certification up to and including SCQF Level 5 (SVQ Level 2) </li></ul></ul></ul><ul><ul><ul><li>covers any training related to computer hardware, software and/or associated communications media such as the Internet </li></ul></ul></ul>
  55. 56. Operational Rules and Guidelines <ul><li>Transaction time limits </li></ul><ul><li>enrolment with learning provider </li></ul><ul><li>booking learner on ILA system </li></ul><ul><li>confirming start of learning </li></ul><ul><li>payment of ILA Scotland grant </li></ul>
  56. 57. Operational Rules and Guidelines <ul><li>Quality guidelines </li></ul><ul><li>quality standards </li></ul><ul><li>compliance with rules and guidelines </li></ul><ul><li>quality of learning - learner focus </li></ul><ul><li>quality enhancement </li></ul>
  57. 58. Operational Rules and Guidelines <ul><li>Marketing guidelines </li></ul><ul><li>quality in communicating with learners </li></ul><ul><li>providers crucially important to marketing success </li></ul><ul><li>must maintain scheme integrity </li></ul><ul><li>clear and consistent messages </li></ul><ul><li>generic materials available to providers </li></ul>
  58. 59. Operational Rules and Guidelines <ul><li>Marketing guidelines </li></ul><ul><li>guidance on use of ILA Scotland logo </li></ul><ul><li>marketing materials to be approved </li></ul><ul><li>core scheme and provider details to be included </li></ul><ul><li>clear guidance on direct marketing activity </li></ul><ul><li>sets out what is not acceptable </li></ul><ul><li>single consistent contact point for queries </li></ul>
  59. 60. Provider Registration
  60. 61. Return Application Key documents: LPRA - Learning Provider Registration Agreement LPPA – Learning Provider Payment Agreement
  61. 62. Process Application
  62. 63. Setup for Learning Opportunities
  63. 64. Enter Learning Opportunities
  64. 65. PROM Tool <ul><li>Online access </li></ul><ul><li>Secured login </li></ul><ul><li>Auto-update </li></ul><ul><li>‘ Office’ like user interface </li></ul>
  65. 66. Process Opportunities
  66. 67. Definition of Eligible Learning <ul><li>First Aid Training/Health and Safety Training: Training which is a statutory requirement of an individual’s employment would NOT attract ILA Scotland incentives. </li></ul><ul><li>Aromatherapy or art training : Given as a reward by the employer e.g. for the employee of the month would NOT attract ILA Scotland incentives. </li></ul><ul><li>Training in MS Office 2003 : If required to improve staff skills following introduction of new software by the employer would NOT attract ILA Scotland incentives </li></ul><ul><li>Outward Bound type courses : Participation in which is aimed to improve team building or personal soft skills would NOT attract incentives. </li></ul>What will NOT attract ILA Scotland incentives
  67. 68. Approve for publishing
  68. 69. Publish Opportunities
  69. 70. Compliance Monitoring Monitoring Learner Registration? Learning Booking? Complaints? Learner Feedback? Mystery Shopping? Inspection? Audit? Investigation? Review? Improvement? Booking Patterns? Payment Patterns? Progression Patterns? Learner undertakes learning Learner completes course Learner provides feedback Learner applies for learning
  70. 71. Audit/Inspection Outcomes Limit trading. Remedy problems by agreed date to avoid suspension. Issue warning Unacceptable – some major non conformances D Must remedy problems by agreed date to maintain registration. PASS - conditional Below expectations (numerous minor non conformances) C Audit Results and Non Compliance Resolution Immediate de-registration PASS Result Meets expectations (some minor non conformances) B Cease trading immediately. Unacceptable – numerous major or illegal non conformances E Maintain registration Exceeds expectations (no non conformances) A Action Findings Grade
  71. 72. Next Steps
  72. 73. Next steps pre-launch Complete/Return LPRA / LPPA Setup PROMT Provide Learning Opportunities Info Review Learning Opportunities Approve for Publishing Confirm ILA Provider Account Approved for Launch Confirm ILA Provider Status Learner Launch Today
  73. 74. Next steps post-launch Contact Centre Responds to Enquiries Ministerial Launch Learner Gets Application Pack National Marketing Campaign Begins Learner Books Learning Learner Starts Learning Learner Completes Learning Learner Gets ILA Scotland Account Provider Gets Paid Learner Launch
  74. 75. <ul><li>Contact Points: </li></ul><ul><li>Helpline: 0141 285 6104 </li></ul><ul><li>Website: www.ilascotland.org.uk </li></ul>ILA Scotland

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