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  • Control Objectives for Information & related Technology
  • GSC14-PLEN-26r1

    1. 1. Status of ICT Management and Operation Zhao Ping , Qi Feng CCSA Global Standards Collaboration (GSC) 14 Presentation FOR: GSC14-PLEN-026R1 DOCUMENT #: Mr. Zhao Ping, zhaop @ gsta .com CONTACT(S): Opening Plenary 6.9 AGENDA ITEM: CCSA SOURCE:
    2. 2. About ICT Management & Operation ( M&O ) <ul><li>ICT M&O </li></ul><ul><ul><li>ICT infrastructure M&O: Core network, AN/HN, Terminal. </li></ul></ul><ul><ul><li>ICT service M&O: Voice/Video/Data/Application service. </li></ul></ul><ul><ul><li>ICT business M&O: Partnership/Business mode </li></ul></ul><ul><li>ICT M&O service </li></ul><ul><ul><li>ICT management & Operation as a service </li></ul></ul><ul><li>ICT M&O standards </li></ul>eTOM ITIL NEL EML NML SML BML Data Information Knowledge Wisdom Signal C2B B2B Q Function Interface Information
    3. 3. <ul><li>CCSA </li></ul><ul><ul><li>ICT infrastructure M&O standards: </li></ul></ul><ul><ul><ul><li>Completed : NGN/IMS management architecture </li></ul></ul></ul><ul><ul><ul><li>Completed: Technical Requirements of IPTV Management Interface </li></ul></ul></ul><ul><ul><ul><li>Deliverable: Mobile wireless AN management. </li></ul></ul></ul><ul><ul><li>ICT service M&O standards: </li></ul></ul><ul><ul><ul><li>Completed : IPTV service management architecture. </li></ul></ul></ul><ul><ul><ul><li>Completed : IPTV service quality measurement. </li></ul></ul></ul><ul><ul><ul><li>Deliverable: P2P management. </li></ul></ul></ul><ul><ul><ul><li>Deliverable: Mobile Web service management. </li></ul></ul></ul><ul><ul><li>ICT M&O service standards: </li></ul></ul><ul><ul><ul><li>Completed : ICT M&O service framework </li></ul></ul></ul><ul><ul><ul><li>Completed : ICT M&O service definition </li></ul></ul></ul><ul><ul><ul><li>Deliverable : ICT M&O service management processes </li></ul></ul></ul><ul><ul><ul><li>Deliverable : ICT M&O service support system requirements </li></ul></ul></ul><ul><ul><ul><li>Deliverable : ICT M&O service database requirements for configuration management. </li></ul></ul></ul><ul><ul><li>Promoting SP/NO’s new requirements. </li></ul></ul><ul><ul><ul><li>ITU-T Q13/SG2 </li></ul></ul></ul><ul><ul><ul><li>CJK9 </li></ul></ul></ul>Highlight of Current Activities(1)
    4. 4. <ul><li>ITU-T: NGNM, B2B, B2C, Management interface. </li></ul><ul><li>TMF: eTOM, SDF, SID. </li></ul><ul><li>BSI: ITIL-lifecycle. </li></ul><ul><li>ISO/IEC : ISO20000 –processes. </li></ul><ul><li>ISACA: COBIT. </li></ul>Highlight of Current Activities(2)
    5. 5. <ul><li>Common architecture for ICT M&O with different SDOs harmonization. </li></ul><ul><li>ICT service M&O to keep up with the pace of new ICT service development today and the new relationship among roles of SP, NO, enterprise or individual customer and user. </li></ul><ul><li>ICT business M&O to support partnership management and business mode management. </li></ul><ul><li>ICT M&O service to make ICT infrastructure service usiness M&O as an available service. </li></ul><ul><li>ICT M&O implementation technologies such as SaaS, cloud computation, B2B, B2C etc. </li></ul><ul><li>Methodology for ICT M&O standards’ continuous development. </li></ul>Strategic Direction (1)
    6. 6. <ul><li>New priority requirements from SP/NOs: </li></ul><ul><ul><li>focusing on how to manage SP/NO world from the aspects of current telecom operators like China Telecom, China Mobile, which are playing SP/NO roles and facing the newly-changing requirements. </li></ul></ul><ul><ul><li>Customer Self-service. </li></ul></ul><ul><ul><li>Customer Identification Management. </li></ul></ul><ul><ul><li>Huge-number-service management. </li></ul></ul><ul><ul><li>Products Lifecycle Management. </li></ul></ul><ul><ul><li>Terminal management. </li></ul></ul>Strategic Direction (2)
    7. 7. <ul><li>Adapt to the changing factors in ICT environment: </li></ul><ul><ul><li>New ICT technologies appearing. </li></ul></ul><ul><ul><li>Fast-pace ICT service evolution. </li></ul></ul><ul><ul><li>Diversified ICT business mode and roles. </li></ul></ul><ul><li>Manage the convergence of communication (telecom) and IT technologies, and its convergent business operation and roles such as NO and SP roles, SP and NO customers, SP and NO services, etc. which are so different from traditional telecom management. </li></ul><ul><li>Harmonize the SDOs’ standards work since each SDO has its own standards in one specific area in ICT M&O standards field. </li></ul><ul><li>Barriers exist in ICT management and operation standards because of the different culture ,different understanding about ICT etc. </li></ul>Challenges (1)
    8. 8. <ul><li>Develop standards about the common ICT M&O architecture with SDOs harmonization. </li></ul><ul><li>Focus upon ICT service M&O </li></ul><ul><ul><li>IPTV OSS. </li></ul></ul><ul><ul><li>Online game management. </li></ul></ul><ul><ul><li>P2P management. </li></ul></ul><ul><ul><li>eWallet management etc. </li></ul></ul><ul><li>Improve the standards about ICT M&O service. </li></ul><ul><ul><li>Service category and its definition. </li></ul></ul><ul><ul><li>Service quality and SLA. </li></ul></ul><ul><ul><li>Process, activities, support systems. </li></ul></ul><ul><ul><li>Combination of TMN, eTOM, ITIL, etc. </li></ul></ul><ul><li>ICT M&O system implementation technologies. </li></ul>Next Steps/Actions (1)
    9. 9. <ul><li>Track the new priority ICT M&O requirements from SP/NOs: </li></ul><ul><ul><li>unique SPs management </li></ul></ul><ul><ul><li>Convergence of NO customers and SP users. </li></ul></ul><ul><ul><li>Customer self-service /Customer Identification Management. </li></ul></ul><ul><ul><li>Huge number of SP/NO services management </li></ul></ul><ul><ul><li>Product Lifecycle Management </li></ul></ul><ul><ul><li>Terminal management. </li></ul></ul><ul><li>Cooperate with other SDOs to share the thoughts and working way. </li></ul>Next Steps/Actions (2)
    10. 10. <ul><li>None. </li></ul>Proposed Resolution [optional]
    11. 11. Supplementary Slides
    12. 12. Understanding ICT <ul><li>ICT service </li></ul><ul><ul><li>Voice/Video/Data </li></ul></ul><ul><ul><li>Information /Application service including P2P, online game, eWallet etc. </li></ul></ul><ul><li>ICT business </li></ul><ul><ul><li>Value chain /partnership, such as SP/NO </li></ul></ul><ul><ul><li>Business mode </li></ul></ul><ul><li>ICT M&O Roles </li></ul><ul><ul><li>Service Provider /Network Operator (SP/NO) </li></ul></ul><ul><ul><li>Enterprise /Family /Individuals </li></ul></ul><ul><li>ICT infrastructure: Core/Access Network + Terminal </li></ul>Intranet HN End NGN NGI
    13. 13. ITIL and eTOM - Working Together SP Business Process Needs eTOM Process Flows ITIL Good Practices Filter & Reconcile IT Good Practice Needs Conclusion: eTOM and ITIL can offer c omplementary value Final Result eTOM Business Flows that Deliver ITIL Good Practice Services
    14. 14. Current CCSA standards list <ul><li>ICT M&O standards : </li></ul><ul><ul><li>NGN management architecture. </li></ul></ul><ul><ul><li>IPTV management architecture. </li></ul></ul><ul><ul><li>IPTV end-to-end QoE measurement. </li></ul></ul><ul><ul><li>IPTV terminal management. </li></ul></ul><ul><ul><li>P2P management. </li></ul></ul><ul><li>ICT M&O service: </li></ul><ul><ul><li>ICT M&O service framework </li></ul></ul><ul><ul><li>ICT M&O service definition </li></ul></ul><ul><ul><li>ICT M&O service management processes </li></ul></ul><ul><ul><li>ICT M&O service support system requirements </li></ul></ul><ul><ul><li>ICT M&O service database requirements for configuration management </li></ul></ul>
    15. 15. WorkingPeople System Managed Objects ICT M&O service framework Outsourcing ICT M&O service Activities Outsourcing ICT M&O service SLA SLA Management Framework System Workflow Information Model Management interface (Q) Management Interface (F) Process <ul><ul><li>ICT M&O service framework </li></ul></ul>
    16. 16. ICT business today - SP/NO Fiber, Copper, Duct, Physical media, etc. VoIP, IPTV, OnlineGame, eCommerce, Searching, BestTone, IM, VAS, CP/SP etc. GSM/3G, NGN/IMS, internet, PSTN, Wimax, LTE/B3G, ICT, BroadBand etc. Tier 3 Operators Tier 2 Operators Tier 1 Operators Future Telecom Business Transformations Infrastructure Network Operator (NO) -10+ Service Provider (SP) - 1000 +
    17. 17. SP/NO business evolution NO SP/NO Later-SP/NO Number of Service Category M&O Customer involvement Purchasing Way Business Mode Network Importance 10+ No Order Fixed and single Owning 1000+ Interaction Order + OnlinePay Sharing Renting 10000+ Experiencing-try eCommerce Flexible Cheaper Past Now Future
    18. 18. <ul><li>NO Management </li></ul><ul><ul><li>Manage 10+ NO service </li></ul></ul><ul><ul><li>Service management functions </li></ul></ul><ul><ul><ul><li>FAB </li></ul></ul></ul><ul><ul><li>Order purchasing </li></ul></ul><ul><ul><li>Single CRM </li></ul></ul><ul><ul><li>Network management </li></ul></ul>Different management requirements <ul><li>SP/NO Management </li></ul><ul><ul><li>SPs or business mode management </li></ul></ul><ul><ul><li>Manage 1000+ NO service and SP service both </li></ul></ul><ul><ul><li>Service and products management functions: </li></ul></ul><ul><ul><ul><li>FAB </li></ul></ul></ul><ul><ul><ul><li>Self-service </li></ul></ul></ul><ul><ul><li>Order purchasing + Onlinepay </li></ul></ul><ul><ul><li>Multi CRMs </li></ul></ul><ul><ul><li>Network management: </li></ul></ul><ul><ul><li>Terminal management </li></ul></ul>
    19. 19. SP/NO’s priority requirements Customer Management Service Management Terminal Management OSS Management Processes Network Management <ul><li>Support 1000+ service </li></ul><ul><li>Product lifecycle management </li></ul><ul><li>Service package & logic management </li></ul><ul><li>Self-service management </li></ul><ul><li>New service management </li></ul><ul><li>Hotspot service management </li></ul><ul><li>FCAPS </li></ul><ul><li>Application-oriented </li></ul><ul><li>Service strategy management </li></ul><ul><li>Network ID management </li></ul><ul><li>Terminal management </li></ul><ul><li>Terminal-service correlation </li></ul><ul><li>Support new feature </li></ul><ul><li>Support new process </li></ul><ul><li>Higher effective, lower cost coordination cross customer, service, network, terminal and OSS. </li></ul><ul><li>Customer Identification Mgt. </li></ul><ul><li>Online service purchasing </li></ul><ul><li>Unique SPs management </li></ul>
    20. 20. SP/NO scenario : NO-users vs SP-users Fiber, Copper, Duct, Physical media, etc. VoIP, IPTV, OnlineGame, eCommerce, Searching , BestTone, IM, VAS, CP/SP etc. GSM/3G, NGN/IMS, internet, PSTN, Wimax, LTE/B3G, ICT, BroadBand etc. Infrastructure Network Operator (NO) Service Provider (SP) SP1-User SP3-User SPn-User SP2-User NO-User Unique account management or Customer Identity management between SP and NO is needed. Mobility management is necessary. SP+NO
    21. 21. END