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    Download a presentation about Metricus for Reselling Partners Download a presentation about Metricus for Reselling Partners Presentation Transcript

    • Metricus Clarity on the performance of IT 3 x nominated for ITSMF Innovation Award Metricus Reseller Presentation
    • Agenda Metricus Partner Program Metricus information Metricus for Reselling Partners Partner Benefits What is next? Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 2
    • Innovation Award Nomination for Metricus Metricus Partner Program Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries. Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 3
    • IT Performance Management - 2003 Metricus Partner Program CXO Systems surveyed 1400 CIOs in 2003. Key findings included:  “..most IT executives spend more than a day per week gathering information..”  The frequency with which CIOs gather information related to different functions does not correlate well with the importance of those functions.”  The majority of information is received via multiple channels and needs to be collated bottom up. The following graph is an excerpt from the report: Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 4
    • IT Performance Management – 2008/9 Metricus Partner Program Only 6% of IT managers have access to efficiently produced IT performance information. + Collecting data from various sources + Converting data into logical numbers + Building complex Excel sheets = Highly Ineffective Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs. Survey and interviews amongst 99 IT executives and consultants in five continents Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 5
    • Metricus: measure, manage, improve IT performance Metricus Partner Program SaaS Metricus IT Performance Management Framework Measure Manage Improve Scorecards and Trending information Best Practice Metrics performance and benchmarking for that make sense to the analysis to measure informed decision business outcomes making ITIL v3 continual service improvement / COBIT Goal to KGI to Outcome Measures Built on Slide 6 Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.
    • Metricus Modules – a flexible and scalable approach to IT Performance Management Metricus Partner Program Metricus Modules includes everything an organization requires in order to measure, manage and improve IT processes and activities The following modules are available  Modules for all ITIL processes  For all COBIT Processes  Green IT  Cost Control  Balanced Scorecard Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 7
    • Characteristics of Metricus Modules Metricus Partner Program Globally accessible, Partner revenue Scalable Module browser based, fully based on first contract structure, add modules managed term when required Initial configuration Contract signed End-user training via included, optional support between ITpreneurs online conferences packages available and Customer Data management First module Partners provide part of initial subscription requires consulting services configuration minimum of 5 users around Modules Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 8
    • Metricus Enterprise SaaS– customized for every partner/ customer Metricus Partner Program Create custom solutions for your customers such as CIO dashboards, IT health scorecards, Department performance dashboards, and more.. Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 9
    • Characteristics of Metricus Enterprise SaaS Metricus Partner Program Globally accessible, Recurring Partner All Modules are included browser based, fully revenue for duration of in Enterprise SaaS managed contract 8-hours dedicated Contract signed End-user training via Metricus support per between Partner and online conferences or month included Customer face to face Scripts, templates, No minimum number Partners provide and SQL scripts of users consulting services included around Metricus Partners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscription Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 10
    • Agenda Metricus Partner Program Metricus information Metricus for Reselling Partners Partner Benefits What is next? Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 11
    • Metricus Reselling Partners Metricus Partner Program Characteristics What does this mean Examples Small to Medium sized consulting Metricus Reselling Partners resell Metricus to their organizations with a strong presence in a customers and provide a range of services around specific regional market and an influential the implementation and use of Metricus position with Fortune 500 companies. • Help customers design, strengthen • Partners resell Metricus as a and improve IT processes using Performance management solution industry accepted best practices (ITIL or and benefit from recurring revenue COBIT) • Partners provide services around the • Resell and consult around service use, implementation, adoption and management applications and related optimization of Metricus tools • Partners provide their own unique • Technology plays an important role niche services around Metricus in the consulting work that these (benchmarking, etc.) partners provide and partners have access to a broad set of skills and Reselling partners resell all Metricus Solutions experience Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 12
    • Metricus Reselling Partners Metricus Partner Program Characteristics What does this mean Examples Implementation Lifecycle ROI calculation Design a Establish data Design Support solution processes processes contract Understand how Design Validate data Update customer Sign a the customer is scorecards, quality and processes and continuous managing their dashboards and establish for identify information performance reports relevant data processes responsibilities interpretation now and create to the customer transformation around contract with a business case information your customer management Example 2 days 2- 5 days 3 - 12 days 5- 20 days 1 day / mo consulting days Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 13
    • Metricus Reselling Partners Metricus Partner Program Characteristics What does this mean Examples Customer tried to use a known BI tool to consolidate data from the Incident and Change management processes but failed due to complexity and inflexibility. Partner deployed Metricus KPIs and best practice IT management knowledge delivering a single and holistic IT Performance Dashboard to the customer Customer has very unique performance management requirements and uses very specific KPIs. Partner configured a CIO dashboard providing weekly information to IT management. Custom KPIs were combined with Metricus KPIs to create scorecards and dashboards relevant to the customer Customer uses Six Sigma principles to achieve near process perfection within the IT organization. Partner collected data and configured Metricus Six Sigma charts reducing 6 man-days per month in collecting and processing data Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 14
    • Agenda Metricus Partner Program Metricus information Metricus for Reselling Partners Partner Benefits What is next? Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 15
    • The Metricus partner program allows you to resell Metricus and offer a range of consulting services Metricus Partner Program Flexible “10 minute” deployment Customer Enablement Multi-customer deployment  Customer Branding  Customer Training / Coaching Your Metricus  Access to portal benchmarking data Best practice Knowledge included Globally accessible Modules Cost- Simple data for ITIL Browser upload Control based Your own Access per user Modules metrics for COBIT Green IT Fully managed environment And 20 more modules Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 16
    • Reseller Partner Benefits Metricus Partner Program Flexible Customer Well Best practice Top line solution Enablement supported knowledge growth  Fast  Customer  Support in  Industry  Recurring deployment Training and designing the accepted KPIs revenue month  Tailor to Coaching environment  Handpicked after month customer available  Build to release KPIs by Industry  Design services specific  Globally support gurus that you now requirements accessible,  Documentation  Everyone can cannot provide  Fully managed browser based and marketing contribute to  Include Metricus online  Customer can material Metricus library when  Offer Modules log in and view available  Best of breed BI implementing or offer their IT  Webinars, software from ITIL or COBIT Enterprise SaaS performance events, global Microsoft processes  Provide branding  Add your own recurring unique KPIs support to your and customers methodology Built on trusted software Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 17
    • Agenda Metricus Partner Program Metricus information Metricus for Reselling Partners Partner Benefits What is next? Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 18
    • Partner requirements Metricus Partner Program ITpreneurs teams up with organizations who are leaders in their field and reputable organizations in their geographic area. Some of the requirements for becoming and maintaining the partnership: • Be an established business for more than three years • Be experienced in the area of IT Service Management and IT Governance • Maintain a good standing with ITpreneurs in all manners of our business relationship • IT Performance Management is an integrated part of your business or consulting approach • Preferably have consultants in-house, or within your network, with experience in the field of data management, data warehousing, etc. • Participate in Metricus Education (Metricus Enablement Workshop) to ensure your team can fully manage Metricus Workspaces • A commitment of 1 Metricus User License for access to the Metricus product and support Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 19
    • Partner sign-up process Metricus Partner Program Complete Provide Complete Review Review contact form organization contract Information contract Metricus information documents website Product demo by Partner product manager / ITpreneurs presales Send Send Initial email partnership Review Expert call contract conversation information + Information required? documenta NDA no tion yes Schedule training Set up expert Call Review business plans Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 20
    • Agenda Metricus Partner Program Reference material Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 21
    • Best Practice KPIs allow you to identify metrics that are meaningful and actionable Metricus Partner Program Cascading down from business goals to COBIT processes and metrics: The following are DS4 metrics Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 22
    • Using best practice metrics it becomes easy to compare apples with apples Metricus Partner Program Traffic light symbols indicate the process health for the entire organization. The individual department or team performance is accessible for benchmarking purposes Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 23
    • Template Scorecards and Dashboards enable a fast start with your customers Metricus Partner Program For every Metricus Module template scorecards and dashboards are available that can simply be deployed and customized for customers Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 24
    • Specialized modules address specific and unique customer requirements Metricus Partner Program Metricus Module for Green IT Monitoring the contribution of organizations with respect to sustainable information technology. Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved. Slide 25
    • Other Partner categories Metricus Partner Program Metricus Partners use Metricus as part of their consulting approach to the market, use Metricus internally or create services around the use and adoption of Metricus Use Metricus Enterprise SaaS as an integrated Consulting Partners: component of their implementation approach. Use all the knowledge and support from Metricus to improve customer IT processes and activities Resell Metricus Modules and customized Metricus Reselling Partners: Enterprise SaaS and provide implementation services helping customers use and implement Metricus Use Metricus Enterprise SaaS to create internal Managed Services transparency over complex IT processes. Provide their Partners: customers with an insight into service provider performance Copyright © 2008, ITpreneurs Nederland B.V. All rights reserved. Slide 26
    • Metricus Partner Program Metricus is an ITpreneurs product. ITpreneurs provides knowledge solutions in the IT management domain. The ITpreneurs portfolio includes Learning solutions (game based learning, e-learning, classroom training) and IT performance management solutions (IT performance measurement). Corporate Headquarters Through its content expertise and extensive Weena 324-326 partner network, ITpreneurs knowledge portfolio is 3012 NJ Rotterdam currently available in 45 countries across 6 Intl: +31107110260 continents and in 6 languages. US: +18002146371 Contact information: info@metricus.com Copyright © 2008, ITpreneurs Nederland B.V. All rights reserved. Slide 27