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Copyright 2010 1 Roger Clarke, Xamax Consultancy, Canberra
 

Copyright 2010 1 Roger Clarke, Xamax Consultancy, Canberra

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    Copyright 2010 1 Roger Clarke, Xamax Consultancy, Canberra Copyright 2010 1 Roger Clarke, Xamax Consultancy, Canberra Presentation Transcript

    • Roger Clarke , Xamax Consultancy, Canberra Visiting Professor in Computer Science, ANU and in Cyberspace Law & Policy, UNSW 2nd International Symposium on Cloud Computing Melbourne, 17 May 2010 http://www.rogerclarke.com/II/CCSA {.html,.ppt} User Requirements for Cloud Computing Architecture
    • User Requirements for Cloud Computing Architecture AGENDA
      • Precursors / Related Concepts
      • A Working Definition
      • An Architectural Framework
      • User Benefits
      • Disbenefits and Risks
        • Operational
        • Contingent
        • Security
        • Business
      • Implications
    • The Gartner Hype-Cycle for Emerging Technologies
      • " ... a snapshot of the relative maturity of technologies ...
      • "They highlight overhyped areas against those that are high impact, estimate how long they will take to reach maturity, and help organizations decide when to adopt"
    • http://adverlab.blogspot.com/2008/08/... ...media-history-through-gartner-hype.html
    • http://www.lostinthemagicforest.com/blog/wp-content/... ...uploads/2007/10/gartner2007.jpg
    • http://adverlab.blogspot.com/2008/08/... ...media-history-through-gartner-hype.html
    • The Gartner Hype-Cycle – 2009 http://www.gartner.com/it/page.jsp?id=1124212
    • Gartner Hype Cycle for Cloud Computing July 2009 – $US 1,995 (53 pp.)
      • On the Rise
        • Cloud Services Governance
        • Cloud-Driven Prof'l IT Services, Solutions
        • Cloud Computing/SaaS Integration
        • Cloudbursting/Overdraft
        • Cloud Service Management Tools
        • Tera-architectures
        • Virtual Private Cloud Computing
        • Application Platform as a Service
        • Cloud Computing for the Enterprise
        • DBMS in the Cloud
        • Private Cloud Computing
        • Business Process Utility
        • Hybrid Cloud Computing
        • Cloud Application Development Tools
        • Cloud-Based E-Mail Services
        • Cloud-Enabled BPM Platforms
        • Cloud Security Concerns
        • Cloud Storage
      • At the Peak
        • Elasticity
        • Enterprise Portals as a Service
        • Cloud/Web Platforms
        • Compute Infrastructure Services
        • 'In the Cloud' Security Services
        • Cloud Computing
        • Public Cloud Computing/the Cloud
      • Sliding Into the Trough
        • Real-Time Infrastructure
        • IT Infrastructure Utility
        • SaaS
      • Climbing the Slope
        • SaaS Sales Force Automation
        • Virtualization
        • Cloud Advertising
        • Grid Computing
        • Integration as a Service
      http://www.gartner.com/DisplayDocument?id=1078112&ref=g_sitelink
    • Predecessor Terms Related Concepts
      • Computing as a utility / 'computer service bureaux' / 'data centres' – 1960s, 1970s
      • Application Service Providers (ASPs) – 1980s
      • working from home / tele-work – 1980s
      • working on the move / 'road warrior' – 1990s
      • docking portables to corporate networks
      • portable-to-desktop synchronisation
      • Internet Service Providers (ISPs) – late 1980s
      • Web Services – 2000
      • Service-Oriented Architecture (SOA) – early-to-mid-2000s
      • Software as a Service (SAAS) – late 1990s, e.g. Salesforce
      • Cluster Computing – inter-connected stand-alone computers are managed as a single integrated computing resource
      • Grid Computing – computational resources are assigned dynamically
      • Peer-to-Peer (P2P) architectures
      • Server-Virtualisation
      • Infrastructure as a Service (IaaS) – 2006
      • Platform as a Service (PaaS) – 2006
      • Anything as a Service *aaS / AaaS
    • Cloud Computing Definitions
      • "a large-scale distributed computing paradigm that is driven by economies of scale, in which a pool of abstracted, virtualized, dynamically-scalable, managed computing power, storage, platforms, and services are delivered on demand to external customers over the Internet" (Foster et al. 2008, at the Grid Computing Environments Workshop)
      • five 'essential characteristics' (NIST, October 2009):
        • on-demand self-service (i.e. automated response by servers to direct requests by clients)
        • broad network access (i.e. from anywhere, using any device)
        • resource pooling (i.e. the provider allocates resources according to demand, rather than assigning resources to particular clients)
        • rapid elasticity (i.e. resources are scalable according to demand)
        • measured service (i.e. resource usage is metered)
    • The User Organisation Perspective A Working Definition
      • A service that satisfies all of the following conditions:
        • it is delivered over a telecommunications network
        • users place reliance on the service for data access and/or data processing
        • the data is under the legal control of the user
        • some of the resources on which the service depends are virtualised , i.e. the user has no technical need to be aware which server running on which host is delivering the service, nor where the hosting device is located
        • the service is acquired under a relatively flexible contractual arrangement , at least re the quantum used
    • Cloud Computing is a Form of Outsourcing How is it different from earlier forms?
      • Scalability ('there when it's needed)
      • Flexible Contractual Arrangements ('pay per use')
      • Opaqueness ('let someone else worry about details')
        • which means less user control:
          • of the application, through commoditisation
          • of service levels, through SLA dependence (assuming there's an SLA, and it's negotiable)
          • of host location, through resource-virtualisation
    • Sample Architectures CSA (2009) 'Security Guidance for Critical Areas of Focus in Cloud Computing' Cloud Security Alliance, April 2009 Youseff L., Butrico M. & Da Silva D. (2008) 'Toward a Unified Ontology of Cloud Computing' Proc. Grid Computing Environments Workshop, 2008
    • Buyya R., Yeo C.S., Venugopal S., Broberg J. & Brandic I. (2009) 'Cloud computing and emerging IT platforms: Vision, hype, and reality for delivering computing as the 5th utility' Future Generation Computer Systems 25 (January 2009) 599-616 Fig. 3 High-level market-oriented Cloud architecture
    • CC Architecture – The User Organisation Perspective
    • A Comprehensive CC Architecture
    • CC's Potential Benefits
      • Enhanced Service Accessibility
        • Access to Services that are otherwise unavailable
        • Access to Services from multiple desktop devices
        • Access to Services from scaled-down devices
        • Access to Services from multiple device-types
      • Other Technical Benefits
        • Professionalised backup and recovery
        • Scalability
        • Collaboration convenience
        • Copyright convenience
      • Financial Benefits
        • Lower Investment / up-front cost
        • Lower Operational Costs
        • Lower IT Staff Costs
    • Downsides – The User Perspective
      • Operational Disbenefits and Risks
      • Dependability on a day-to-day basis
      • Contingent Risks
      • Low likelihood / Potentially highly significant
      • Security Risks
      • Security in the broad
      • Business Disbenefits and Risks
      • Beyond the merely technical
    • Operational Disbenefits and Risks
      • Fit – to users' needs, and customisability
      • Reliability – continuity of operation
        • Availability – hosts/server/database readiness/reachability
        • Accessibility – network readiness
        • Robustness – frequency of un/planned unavailability (97% uptime = 5 hrs/wk offline)
        • Resilience – speed of resumption after outages
        • Recoverability – service readiness after resumption
      • Integrity – sustained correctness of the service, and the data
      • Maintainability – fit, reliability, integrity after bug-fixes, mods
    • Contingent Risks
      • Major Service Interruptions
      • Service Survival – supplier collapse or withdrawal Safeguards include software escrow; escrow inspection; proven recovery procedures; rights that are proof against actions by receivers
      • Data Survival – data backup/mirroring and accessibility
      • Compatibility – software, versions, protocols, data formats
      • Flexibility Customisation Forward-compatibility (to migrate to new levels) Backward compatibility (to protect legacy systems) Lateral compatibility (to enable escape)
    • Security Risks
      • Service Security Environmental, second-party and third-party threats to any aspect of reliability or integrity
      • Data Security Environmental, second-party and third-party threats to content, both in remote storage and in transit
      • Authentication and Authorisation How to provide clients with convenient access to data and processes in the cloud, while denying access to imposters?
      • Susceptibility to DDOS Multiple, separate servers; but choke-points will exist
    • Business Disbenefits and Risks
      • Acquisition Lack of information, non-negotiability of terms of contract and SLA
      • Ongoing Usage Loss of corporate knowledge about apps, IT services, costs to deliver Inherent lock-in effect, because of high switching costs High-volume data transfers (large datasets, replication/synch'n)
      • Service Levels to the Organisation's Customers
      • Legal Compliance Data protection law, law of confidence, financial services regulations, evidence discovery law. Company Directors' obligations re asset protection, due diligence, business continuity, risk management
      • Privacy Breach – Content Access, Use, Retention Second-Party (service-provider abuse), Third-Party ('data breach', 'unauthorised disclosure'), Storage in Data Havens (India, Arkansas)
    • Some Risk Management Strategies
      • Risk Assessment
      • Contract Terms
      • Service Level Agreement (SLA)
      • Multi-Sourcing
        • Parallel in-house service
        • Several compatible suppliers
      • ...
    • ITILv3 SLA Checklist – Edited Down!
      • 1. Service name
      • 2. Clearance information (with location and date)
      • 1. Service Level Manager
      • 2. Customer
      • 3. Contract duration
      • 1. Start and end dates
      • 2. Rules regarding termination of the agreement
      • 4. Description/ desired customer outcome
      • 1. Business justification
      • 2. Business processes/ activities oncust side supported by the service
      • 3. Desired outcome in terms of utility
      • 4. Desired outcome in terms of warranty
      • 5. Service and asset criticality
      • 1. Identification of business-critical assets connected with the service
      • 1. Vital Business Functions (VBFs) supported by the service
      • 2. Other critical assets used within the service
      • 2. Estimation of the business impact caused by a loss of service or assets
      • 6. Reference to further contracts which also apply (e.g. SLA)
      • 7. Service times
      • 1. Hours when the service is available
      • 2. Exceptions (e.g. weekends, public holidays)
      • 3. Maintenance slots
      • 8. Required types and levels of support
      • 1. On-site support
      • 1. Area/ locations
      • 2. Types of users
      • 3. Types of infrastructure to be supported
      • 4. Reaction and resolution times
      • 2. Remote support
      • 1. Area/ locations
      • 2. Types of users (user groups granted access to the service)
      • 3. Types of infrastructure to be supported
      • 4. Reaction and resolution times
      • 9. Service level requirements/ targets
      • 1. Availability targets and commitments
      • 1. Conditions under which the service is considered to be unavailable
      • 2. Availability targets
      • 3. Reliability targets (usually defined as MTBF or MTBSI )
      • 4. Maintainability targets (usually defined as MTRS)
      • 5. Downtimes for maintenance
      • 6. Restrictions on maintenance
      • 7. Procedures for announcing interruptions to the service
      • 8. Requirements regarding availability reporting
      • 2. Capacity/ performance targets and commitments
      • 1. Required capacity (lower/upper limit) for the service, e.g.
      • 1. Numbers and types of transactions
      • 2. Numbers and types of users
      • 3. Business cycles (daily, weekly) and seasonal variations
      • 2. Response times from applications
      • 3. Requirements for scalability
      • 4. Requirements regarding capacity and performance reporting
      • 3. Service Continuity commitments
      • 1. Time within which a defined level of service must be re-established
      • 2. Time within which normal service levels must be restored
      • 10. Mandated technical standards and spec of the technical service interface
      • 11. Responsibilities
      • 1. Duties of the service provider
      • 2. Duties of the customer (contract partner for the service)
      • 3. Responsibilities of service users (e.g. with respect to IT security)
      • 4. IT Security aspects to be observed when using the service
      • 12. Costs and pricing
      • 1. Cost for the service provision
      • 2. Rules for penalties/ charge backs
      • 13. Change history
      • 14. List of annexes
      http://wiki.en.it-processmaps.com/index.php/Checklist_SLA_OLA_UC
    • User Requirements Essential Features
      • Assured Data Integrity
      • Assured Service Integrity
      • Assured Compliance with legal requirements within jurisdictions to which the user organisation is subject
      • Warranties and indemnities in the contract, terms of service and SLA (if any)
      • But who audits and certifies?
    • Categories of Use-Profile
      • UP1: CC is completely inappropriate
        • 'mission-critical systems'
        • systems embodying the organisation's 'core competencies'
        • applications whose failure or extended malperformance would threaten the organisation's health or survival
      • UP2: CC is very well-suited
      • Uses of computing that are highly price-sensitive, and adjuncts to analysis and decision-making, not essential operations Trade off loss of control, uncertain reliability, contingent risks against cost-advantages, convenience, scalability, etc.
      • UP3: CC is applicable depending ...
        • can the risks be adequately understood and managed?
        • trade-offs between potential benefits vs. uncontrollable risks
    • User Requirements for CC Infrastructure
      • 1. Integrity Assurance
      • Service Integrity
      • Data Integrity
      • 2. Compliance Assurance
      • Service Security
      • Service Access Controls
      • Data Transmission Security
      • Data Storage Security
      • Data Use (by service-provider)
      • Data Disclosure (by others)
      • Jurisdictional Location(s) of Data Storage
      • 3. Declaration, Measurement
      • Service Reliability Levels
      • Service Survival Protections
      • Data Survival Protections
      • Service and Data Compatibility
      • Service and Data Flexibility
      • 4. Privacy Policy Enforcement Measures , to enable:
      • Server Privacy Policy Statement
      • User Privacy Rqmts Statement
      • Comparison of the two
      • Preclusion of Usage where Requirements are not satisfied
    • Implications for Cloud Computing Architectures
      • CCAs must be comprehensive, encompassing not only the server side, but also the client side and intermediating functions
      • Security Risk Assessments and Solutions must be end-to-end rather than limited to the server side
      • CCA designers must address the risks arising from vulnerable user devices and vulnerable clients
      • Client authentication must be achieved through components, APIs, and externally-managed identities (Shibboleth, OpenID)
      • Jurisdictional Locations of Hosts must be controlled
      • These all depend on CCAs including specs and implementation of multiple special-purpose components and features
      • Privacy management must go beyond 'privacy through policy' and 'privacy by design' to 'Privacy through Architecture'
    • Conclusion
      • "Past efforts at utility computing failed, and we note that in each case one or two ... critical characteristics were missing" (Armbrust et al. 2008, p. 5 – UC Berekeley)
      • CC may be just another marketing buzz-phrase that leaves corporate wreckage in its wake
      • CC service-providers need to invest a great deal in many aspects of architecture, infrastructure, applications, and terms of contract and SLA
    • Roger Clarke , Xamax Consultancy, Canberra Visiting Professor in Computer Science, ANU and in Cyberspace Law & Policy, UNSW 2nd International Symposium on Cloud Computing Melbourne, 17 May 2010 http://www.rogerclarke.com/II/CCSA {.html,.ppt} User Requirements for Cloud Computing Architecture