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  • These materials can be reproduced only with Gartner's written approval. Such approvals must be requested via e-mail — vendor.relations@gartner.com.
  • Transcript

    • 1. State & Local: Finding Growth in a Moderating Market Presented to GovMark Council Oct, 2nd, 2008 Rishi Sood Vice President, Government Gartner [email_address]
    • 2. Presentation Outline
      • State & Local Market Environment
      • Major Headlines
      • Market Segmentation and Solutions Map
      • Four Maxim Orientation
      • Key Technology Issues
      • User Data: Major Business Issues
      • User Data: Leading Technology Priorities
      • Leading Agency Solution Summaries (A/F, HHS, PS/J, TR)
      • Major Solution Dynamics
      • IT Forecasts and Major Vendors
      • Total IT Spending
      • IT Spending By Agency
      • Competitive Landscape
      • Agency Scorecard Evaluation
      • SLG Opportunity Map
    • 3. State & Local: Major Headlines is mock text to extend the paragraphs and give the impression that this is in fact a complete article. This is mock text to extend the paragraphs and give the impression that this is in fact a complete article. This is mock text to extend the paragraphs and give the impression that this is in fact a complete article. This is mock text to extend the paragraphs and give the impression that this is in fact a complete article. This is mock text to extend the paragraphs and give the impression that this is in fact a complete article. This is mock text to extend the paragraphs and give the impression that this is in fact a complete article. This is mock text to extend the paragraphs and give the impression that this is in fact a complete article. This is mock text to extend the paragraphs and give the impression that this is in fact a complete article. 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      • SLG Key Issues
      • Government still represents second-largest vertical market
      • SLG Elections can represent new direction
      • While horizontal opportunities provide new business, agency domains unlock market
      • Solutions orientation trumps technology
    • 4. State & Local Government: Market Segmentation A/F TR PS CJ HHS NR PW OT
      • Admin. & Finance
      • Tax & Revenue
      • General Services
      • Budget
      • Assessor’s
      • Treasury
      • Transportation
      • Roads
      • Motor Vehicles
      • Ports
      • Public Safety
      • Sheriff’s
      • Police
      • Fire
      • Criminal Justice
      • Courts
      • Corrections
      • Probation
      • Parole
      • Health
      • Human Services
      • Social Services
      • Youth Services
      • Human Resources
      • Labor
      • Worker Comp.
      • Natural Resources
      • Environment
      • Conservation
      • Land
      • Water
      • Forestry
      • Public Works
      • Interior
      • Other Agencies
      • Economic Development
      Governor/Mayor Legislature City Council
      • Decentralized Market
      • 50 states
      • 3200+ counties
      • 19000+ cities
      Source: Gartner Dataquest
    • 5. State & Local Government: IT Solutions Map A/F
      • Int. Tax Systems
      • Financial Mgmt.
      • Purchasing
      • Records Mgmt.
      • HR Systems
      • Retirement
      • 311
      • Other
      HS
      • Case Mgmt. Systems
      • Eligibility Assessment
      • Fraud Detection
      • Child Welfare
      • Child Care
      • Child Support
      • UI Systems
      • WC Systems
      • Other
      HL
      • Medicaid
      • WIC
      • Electronic Lab Systems
      • Disease Surveillance
      • Records Mgmt.
      • BioT Info. Systems
      • Environ. Health
      • Other
      PS
      • CAD
      • RMS
      • Biometrics
      • MDTs
      • Mugshot
      • Crime Analysis
      • Video Surveillance
      • Mass Notification
      • Other
      CJ
      • CJIS
      • Jail Mgmt.
      • Inmate Tracking
      • Jury Mgmt.
      • Court RMS
      • Court Automation
      • Other
      TR
      • ITS
      • CAD/CAE
      • Fleet Mgmt.
      • Driver’s License
      • Vehicle Registration
      • Project Mgmt. Systems
      • Port Security
      • Other
      PW
      • GIS
      • Project Mgmt.
      • Operations Mgmt.
      • CAD
      • HR Systems
      • Other
      NR
      • GIS
      • Permitting
      • Envir. Systems
      • Water Resources
      • Forestry Mgmt
      • Land Mgmt.
      • Hazard Waste
      • Other
      Source: Gartner Dataquest
    • 6. State & Local Government: Market Environment
      • Key Issues
      • Continued impact of budget imbalances
      • Renewed Focus on Cost Containment/Avoidance
      • New CIO Structures
      • Increased demand for performance management, data analytics, BI tools
      • Hot Agency Segments: Health, Human Services, Transport.
      • Major Impacts
      • Accelerated/Uneven Demand
      • Four Maxim Planning
      • SLG Elections
      • Key Outliers
      • Length/Depth of Economic Slowdown
      • Future Fiscal Issues (Health, Pension, State Specific)
    • 7. STV: The New Maxims of SLG 1. Cost Containment 2. Cost Avoidance 3. Revenue Maximization 4. Revenue Generation
      • Financial Mgmt. Systems (ERP)
      • Budget Projection & Decision-Making Tools
      • Outsourced Services
      • Eligibility Verification & Fraud Detection
      • Medicaid Cost Recovery
      • Technology Consolidation
      • Integrated Tax & Auditing Sys.
      • Toll/Ticket Collection Services
      • HHS Reimbursement Practices
      • Web Self Service
      • Economic Development Services
      • Privatization of Gov Assets
      Source: Gartner Dataquest
    • 8. State & Local: Priority of Major Business Objectives 0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 6.8 6.0 5.0 3.8 3.6 Reduce Operational Costs Enterprise Focus Increase Collaboration Program Accountability Outsource Noncore Processes Question: What is the level of priority for each of these business issues for your organization (scale 1-7, with 7 = highest priority, 1 = lowest priority)? Source: Gartner Dataquest
    • 9. State & Local: Technology Ratings Q: What are the most important technology priorities for your organization (7=most important, 1=least important)? Source: Gartner Dataquest
    • 10. State & Local : Technology Opportunity Areas
      • Mid Term
      • Business Intelligence & Video
      • Fraud Detection/Compliance
      • Federal Impacts: Public Safety, Transportation/DMV, Health
      • Long Term
      • Major Agency Transformation
      • SaaS, App Outsourcing, and Utility Computing
      • Web 2.0 & Government
      • Short Term
      • Infrastructure: Centralization, ITO, and Networks
      • BPO: Medicaid, Eligibility, Toll
      • Solutions: HS Case, ERP, Tax, and Agency CRM
    • 11. Agency Snapshots: Key Issues Tax
      • State & County Driven
      • Rich Agency: Central Revenue Source
      • KI: Integrated Systems
      • KI: Audit/PM
      • KI: BPO Extensions
      • Messaging: Maximize revenue collection, investigate new sources, automate/privatize services
      Transportation
      • State Driven Opportunity
      • Rich Agency: Fed Funding & Gas Tax
      • KI: ITS Reauthorization
      • KI: Real ID Act/Biometrics
      • KI: Port Security
      • Messaging: Improve transport funding models, intermodal connectedness, new terrorism requirements, next generation driver’s license
      A/F
      • State, County and Local Opportunities
      • Rich Agency: Main IT shop
      • KI: IT Governance
      • KI: Focus on Rationalization
      • KI: ITO Leader
      • KI: On-Going ERP & New CRM investments
      • Messaging: Citizen Centric Services, Operational Efficiency, Four Maxims
    • 12. Agency Snapshots: Key Issues PS & J
      • Local Gov Driven Market
      • Rich Agency: e-911, Crime, and New Court Fees
      • KI: Interoperability & Fusion
      • KI: Major Cuts to Fed Funding & DHS twilight
      • KI: Increased video surveillance and biometrics
      • Messaging: Save Lives, Business Process Centric, One Data, Video, Video, Video
      Health
      • State Driven Opportunity
      • Poor Agency: Limited funds outside of Medicaid
      • KI: Medicaid Modern. & MITA Certification
      • KI: Greater CHIPs Roll-out
      • KI: New EMR Technology
      • Messaging: Reduce operational costs, increased prevention, integration with Homeland Security
      HS
      • State Driven & County Operated Opportunities
      • Rich Agency: Major Federal Matching Funds
      • KI: SACWIS, TANF, Entreprise Case
      • KI: New Fed Matching
      • KI: Eligibility BPO
      • Messaging: Fraud Detection, Case Efficiency, Outcomes and Policy Driven Implementation
    • 13. Major Solution Priorities by Agency
      • Admin./Finance
      • Core: ERP
      • Growth: Integrated Tax, Retirement, 311 Systems
      • Health
      • Core: Medicaid & WIC
      • Growth: Bioterrorism & Disease Surveillance
      • Human Services
      • Core: SACWIS, UI, WC
      • Growth: Enterprise Case, Eligibility, Fraud Detection
      • Transportation
      • Core: ITS and Driver’s Licenses
      • Growth: Port Security
      • Public Safety
      • Core: CAD, RMS, MDTs
      • Growth: Remote Video Surveillance, Mass Notification
      • Justice
      • Core: CJIS and Inmate Tracking
      • Growth: Court Case Management, Court Automation
      Source: Gartner Dataquest
    • 14. State & Local Government Total IT Spend, 2008-2010 In US $ Billions Source: Gartner Dataquest
    • 15. Total IT Spend By Agency, 2008 Source: Gartner Dataquest
    • 16. Top SLG Vendors Source: Gartner Dataquest Arrow indicate momentum SLG 1. ACS 2. IBM 3. Accenture 4. EDS 5. Unisys 6. Northrop Grumman 7. CGI-AMS 8. Deloitte Consulting 9. BearingPoint 10. Maximus
    • 17. State & Local Government Gartner Views Short Term View Bottom Line Long Term View
      • Four maxim methodology will continue to be an important framework to prioritize technology projects
      • Agency modernization and new solution implementation represent key initiatives in targeted segments: Human Services (Case), A&F (ERP, Tax), Health (Medicaid, CHIPs, HIEs)
      • Additional growth will be driven by Public Safety (Remote Video, Mass Notification), Transportation (License, ITS), and ITO/BPO expansion
      • Looming fiscal issues and lack of clarity in federal funding represent a potential obstacle to continuous growth
      • State & Local Government is an excellent vertical market, with loyal client base, large scale modernization requirements, and relative transparency in funding.
      • Repeatability of solution offerings represents major margin opportunity within the State & Local Government market.
      • Access to CXOs continues to be a key differentiator in vendor penetration and success
    • 18. SLG Major Agency Scorecard Agency Size Growth Major Solution Activity Vendor Match A/F & Tax Human Services Transportation Public Safety Justice A+ Health Public Works A B+ B+ C C D B A B+ B+ A B C High High High Medium Medium Medium Low High Medium Medium High Medium High Medium Source: Gartner Dataquest
    • 19. SLG Solution Opportunity Map Vendor Addressable Factor Market Opportunity Index Target Opportunity Expansion Opportunity Adjacent Opportunity Non-Aligned Areas HR Financials Retirement Systems Inspection Mgmt. Permitting Sys. Environmental Sys. Records Mgmt. MDTs Identity Mgmt. Fusion Centers Video Surveillance Tax Assessments HS Case Mgmt. Disease Surveillance CJIS Court Automation Drivers License ITS County 311
    • 20. SLG Vendors: A Path Forward Four Maxim Orientation Targeted Acquisitions Rich Area Modernization Building Standardization New Tech Models Back to Transformation Time
    • 21. Recommendations
      • Remain Focused: Utilize targeted tiering, agency, and partnering approach to enhance market presence
      • Build Strategy, Then Operate Tactically: Once strategy is defined, vendors should focus on specific agencies/ jurisdictions that will deliver the greatest impact
      • Solutions Orientation: Vendors must align their technology into major solutions areas that resonate with government CXOs
      • Changing Competitive Landscape: Major acquisitions, COTS extensions into agencies, rise of new technology acquisition models, etc. provide significant change in competitive positioning and partnering