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2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
2009 Digital Counties Survey
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2009 Digital Counties Survey

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  • 1. 2009 Digital Counties Survey March-April 2009 Introduction The National Association of Counties (NACo), the Center for Digital Government (Center), Government Technology magazine and the Digital Communities program ask for your help in completing the seventh annual national Digital Counties Survey. This year’s survey comes during particularly difficult economic times, adding additional urgency to identifying and documenting how the nation’s counties are managing through the crisis, with particular attention to the role of digital technologies in acting in smarter and sustainable ways. The purpose of this year’s survey is twofold: 1. To identify emerging or best practices in improving service delivery, increasing collaboration among counties and other jurisdictions and making government more economically and ecologically sustainable; and 2. To recognize those counties that use technology to provide a high level of service to their citizens and provide a model for other jurisdictions. Survey questions are intended to represent benchmarks in technological policies, practices and solutions. The survey results are used in strategic planning by a growing number of jurisdictions, research by public policy think tanks and coverage by major media outlets, including The Wall Street Journal, USA Today and The New York Times. A compilation of survey results will appear on NACo’s Web site and on the Center’s Web site. Top-ranked counties will receive the Digital Counties Survey award and will be honored at a reception during NACo’s annual conference. Additionally, winners will be featured on govtech.com, in Digital Communities magazine and the Center’s best practices and thought leadership white papers. The Center for Digital Government is a national research and advisory institute providing government, education and industry leaders with decision support, research and educational services to help them effectively incorporate new technologies in the 21st century.
  • 2. Digital Counties Survey 2009/ 2 Digital Communities’ Digital Infrastructure Task Force is a forum for county and city information technology professional with operational responsibilities to share crucial information, including success stories, tips and other job-critical advice to improve and enhance public service. For more information, please contact Director Todd Sander at tsander@centerdigitalgov.com. The Center thanks Hyland Software, developers of OnBase, for underwriting the 2009 Digital Counties Survey and for supporting our nation’s counties. Partners in the Digital Counties Survey 2009: National Association of Counties -- www.naco.org Center for Digital Government – www.centerdigitalgov.com Digital Communities Program -- www.govtech.com/dc Government Technology Magazine -- www.govtech.com Survey Program and Instructions: All U.S. county governments are invited to participate in this survey. (Consolidated city/county governments and cities will be invited to participate in the cities survey, which will be conducted during summer 2009). County surveys are categorized by population as follows: • Less than 150,000 • 150,000-249,999 • 250,000-499,999 and • 500,000 or more A ranking will be established in each population category. Those counties recognized in the top ten ranks reflect a comprehensive information technology program that supports government operations as well as serving citizens and businesses. The Center will aggregate and compile the results and share them with respondents. Responses will also be used for research, trends and analysis and reports. Please answer the 22 questions below. Responses should reflect the current status of your projects and initiatives, not future applications or plans unless specified in the question. Follow any specific instructions in each section. Use the “additional information” section if clarification of your service or technology method is needed. Please note that survey responses for scored questions will be verified and validated. The Center accepts one response per county government; we appreciate your internal coordination in preparing and submitting one response. Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 3. Digital Counties Survey 2009/ 3 Instructions for the online system: The survey link: You have opened your unique survey entry form. It is not necessary to complete the survey in one attempt. As long as you are using the same computer and browser each time, you may open the provided link and enter data at additional times until you select the final "Next" (meaning submit) button, or until your cookies are cleared. If you open the link from another computer, you will not see your saved data - it will be a new entry form. It is recommended that you download the Word document available below to your PC to allow you and your team to compose and save your responses as a back-up to this online submission. (You can print each page from the online form but it will only show a few lines of text responses.) Upon request a copy of your response will be available after the awards reception during the NACo Annual Conference July 24-28, in Nashville/ Davidson County, Tennessee. Click here for the 2009 Digital Counties Survey Word document Back and Next Buttons: use these buttons at the bottom of each page to navigate through this form; DO NOT USE the browser Back button. Each time you select these buttons it will save your responses up to that page (in order to save responses on the same page you entered them, click on the Next button). Do not clear your cookies until after submission as that will sever the link and delete your responses. The online submission is the official entry. The final “Next” button will submit your entry. NOTE: Once you have submitted your entry (by clicking on the final “Next” button), you will NOT be able to go back and edit your responses. 2008-2009: For those who submitted responses last year, the following is the correlation of 2009 questions with 2008 questions for your convenience: The following questions are the same: 1, 9-14. The following questions are virtually the same but re-numbered: 2 = 3 in 2008, 4=5, 5=6, 6=7, 7=8, 8=4 (and has been reduced by 13 items), 15=16, 17=19 (and has been reduced to only three narratives), 20=15, 21=17, 22=18. Questions 3, 16, 18 and 19 are new. Thank you for completing the survey. We welcome your suggestions and any feedback that you may wish to provide, particularly on the new questions. If you have any questions or comments on the survey, contact Janet Grenslitt at 916-932-1363 or jgrenslitt@centerdigitalgov.com. Survey responses must be submitted online by Friday, May 1, 2009. Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 4. Digital Counties Survey 2009/ 4 When verifying responses that request URLs, credit will be granted based on the URL submitted. If there is no URL or directions to the application, or explanation of alternative systems such as IVR included as clarification, no credit can be given. Giving the same URL repeatedly may not be granted credit. Credit will be granted for direct links from the county Web site to the qualified application in the jurisdiction with responsibility, such as the state, if clearly stated on the county’s Web page. Links with no explanation or general references to the state’s/other jurisdiction’s main Web site may not be credited. For IVR, phone number must be entered or credit may not be granted. Center for Digital Government’s 2009 Digital Counties Survey Registrant/respondent (required): First Name: Last Name: Title/Role: Agency: County: County Web site URL: E-mail: Phone: Address: City/Town: State: ZIP Code: Fax: Alternative county contact if the registrant is not available: First Name: Last Name: Title/Role: E-mail: Phone: THE FOLLOWING ITEM MUST BE SELECTED TO RECEIVE FURTHER SURVEY INFORMATION, such as winners and awards reception information. ___ Yes, send e-mail notification regarding Digital Counties Survey results and information and future Digital Counties surveys. Select a Population Category (required): Less than 150,000 150,000 – 249,999 250,000 – 499,999 500,000 or more What is the county’s official (U.S. Census 2006 estimated) population (required)? __________________ Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 5. Digital Counties Survey 2009/ 5 QUESTIONS & CRITERIA Online Self Service 1. Are the meetings of the county governing body available electronically to the public? a. No, not at this time. b. Meetings of the county governing body are televised (live and tape delayed on designated (Public, Educational and Governmental) PEG cable channel). c. Meetings of the county governing body are streamed via the Internet (in real time and archived) d. County governing body meeting agenda or minutes are available online. e. County governing body meeting minutes are available online, archived and searchable. URL: _______________ 1. County Governing Body Meetings Online - additional clarifying information: You may enter up to approximately 300 words. Response: 2. Does the county Web site make use of the following features? (Select all that apply) Hazard alerts/electronic notification is online registration for alerts pushed to cell phones, mobile devices and e-mail. □ Hazards Information on Web site URL: __________ □ Centrally-located All Hazards Information (including Amber, Homeland, Weather and Health) URL: __________ □ Amber/ Vulnerable Persons Alerts/electronic notification URL: ____________ □ Homeland Security/ Public Safety Alerts/electronic notification URL: _______ □ Weather/ Natural Disasters Alerts/electronic notification URL: __________ □ Public Health Alerts/electronic notification URL: __________ □ All Hazards/ Integrated Alerts/electronic notification URL: __________ …………………………………………………………. □ RSS/ Web Feeds URL: ____________ □ Listservs URL: __________ □ Webcasts* URL:___________ ……………………………………………………………. Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 6. Digital Counties Survey 2009/ 6 □ Podcasts URL:______________ □ Blogs URL:______________ □ Wikis* * URL:_____________ □ Mashups*** URL:_____________ *Webcasts: streamed audio and video, live and archived, including civic cable channel **Wiki: a collaborative Web site composed of the perpetual collective work of many authors ***Mashups: A mashup is a lightweight Web application that blends (or mashes) together information from two or more data sources or feeds - at least one of which is from a data source - into an integrated and new experience that adds value for both the originator and the user. Mashups typically mash data either to create a new data source or a new application that presents data in a single graphical interface. In a business environment, a mashup typically combines enterprise and Web-based data from an assembly of widgets (small applications that run in the Web browser) into a single, dynamic application to address a specific situation or problem. Widgets do not need to be aware of each other before the mashing occurs. 2. Web site Features - additional clarifying information. You may enter up to approximately 300 words. Response: 3. Does the county Web site or online services make use of the following social and collaborative features? (Select all that apply) □ Micro Blogs (such as Twitter, Yammer, Plunk, Motion or status updates on social networks) □ Video Blogs/ Vlogs □ Video Sharing (such as YouTube, Blip.tv, Gawkk, GoFish, Hulu and Veoh) □ Photo Sharing (such as Flickr, Picasa, Snapfish, Shutterfly and Zooomr) □ Search Engine Utility (for text and data) □ Voice recognition-based search of audio and video files □ Internet Map Utility (Stand alone) □ Internet Map Utility (integrated with county GIS) □ Social Networks (such as Bebo, Facebook, Friendster, myspace, Ning, Nexo, LinkedIn) □ Online Survey and Collaboration Tools □ Virtual Worlds (such Second Life, Active Worlds, Google Lively, Sims Online, Worlds and Zwinky) □ Other The use of brand names is used here for illustrative or definitional purposes only and does not imply any endorsement or preference of one competitive product over another. Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 7. Digital Counties Survey 2009/ 7 3. FOR CREDIT: Web site and Online Services – In order to receive credit for each service selected above, list the URL for each (unless the service is linked on the Web site home page), and any additional clarifying information. Response: 4. How is the county managing Web content? a. No content management software is in place at this time. Content is managed manually using Web-publishing software. b. Content management is being pursued, and at least one pilot is under way. c. Content management is in place for the county’s major systems, although not yet on an enterprise basis. d. Content management is in place on a county enterprise basis (for example, through shared hosting services or a master contract for agencies/departments to use). 4. Content Management - additional clarifying information: You may enter up to approximately 300 words. Response: 5. Does the county have privacy notices on its Web site? Repeated polling data indicates that public trust of electronic government relies largely on the confidence that citizens have in the privacy and security of their personal information. a. The county does not have a privacy statement posted on its Web site at this time. b. Posting of privacy statement is scheduled by December 31, 2009. c. No privacy statement (or direct link to it) is posted on our Web site home page however, privacy statements are located online. d. Our privacy statement (or direct link to it) is posted on our Web site home page. (The privacy statement should also address the security measures taken to safeguard personally identifiable information collected or displayed online.) 5. Web site Privacy Notices - additional clarifying information: You may enter up to approximately 300 words. Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 8. Digital Counties Survey 2009/ 8 6. Does the county provide a single citizen service area on its Web site where constituents can request services, report problems or complaints about services and complete citizen satisfaction surveys about county services? a. No, not at this time. b. Implementation is scheduled by December 31, 2009, or the service center exists but is not yet accessible through one click from the Web site’s home page. c. The online citizen service area (transmissions, not e-mail) on the county’s Web site is accessible through one click from the Web site’s home page. d. The Web citizen service area has the attributes listed in “c” above, and utilizes the same database as the telephone call center. 6. FOR CREDIT: The online service area must be listed below for selection “C” above credit; in addition the call center phone number is required to receive selection “D” above credit. Title of service area on Web site home page: ____________ Call center phone number: _____________ 6. Web site Single Service Area - additional clarifying information: You may enter up to approximately 300 words. Response: 7. Does the county have a direct link to citizen emergency preparedness information on its Web site? a. County does not have emergency preparedness information on the county Web site. b. Citizen emergency preparedness information will be on the county Web site by December 31, 2009. c. Citizen emergency preparedness information (‘how to’ information, preparedness guides and resources) is on the county Web site. URL: _______________ d. Citizen emergency preparedness information (‘how to’ information, preparedness guides and resources) is a direct link from the county Web site home page, within a few clicks. 7. Citizen Emergency Preparedness on Web site - additional clarifying information: You may enter up to approximately 300 words. Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 9. Digital Counties Survey 2009/ 9 8. Please indicate the status of the following online applications. (Select all that apply) *Submit online means submissions that are not yet fully integrated with back-office systems. Also, PDF/other print and fill files that can be filled out online, saved and attached as an e-mail qualify as “View and Download”- NOT as submissions. **Transact means a secure end-to-end transaction (fully integrated with back-office systems) that includes submissions and/or payments. ***Transact via IVR will be substituted for transact online (not receive double credit for scoring purposes). ****Transact via Mobile Device means the Web site has been configured so that it can be read on mobile devices (this is not IVR using cell phones) *o “Other” items (8-13 – 8-15) may be substituted (for items 8-1 – 8-12). Please note: Transact URLs and Transact via IVR phone numbers are required to receive scoring credit. See the NOTE regarding listing of URLs and IVR at the beginning of the survey directly following the deadline information. Transact** Online Transact via Mobile Device**** Transact via IVR*** View and Download (Print & fill) Information)Submission* or Transaction** URL or IVR phone number (Verification Submit Online* Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 10. Digital Counties Survey 2009/ 10 8-1. Building permits 8-2. Public Procurements (Bids or RFPs) 8-3. Court services (jury duty, court date) 8-4. Law enforcement reports 8-5. Library card or materials renewal 8-6. Property assessment/ tax information 8-7. Tax filing and payment 8-8. Parking tickets or traffic citations 8-9. Citizen request/ records request/ complaint tracking 8-10. Special event/use permits 8-11. Code enforcement other than traffic citations 8-12. Employee self- service online 8-13. Other – Please specify below. *o 8-14. Other – Please specify below. *o 8-15. Other – Please specify below. *o 8. Online Services/Applications - additional clarifying information: You may enter up to approximately 500 words. Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 11. Digital Counties Survey 2009/ 11 9. How does your county law enforcement department use technology? a. Law enforcement officers use traditional public safety communication technologies; two-way radio with some digital mobile technologies such as laptops, hand-held or voice-recognition devices. b. Law enforcement department has capabilities in response (a), and is connected to a digital communication network to retrieve information on license plates, driver licenses, mug shots or criminal histories. c. Law enforcement department has capabilities in response (b), and is fully integrated with federal and state criminal database systems, such as AFIS or NCIC, and others, and has some aspects integrated with the local courts or corrections systems. d. Law enforcement department has capabilities in response (c); in addition to the ability to post information for the public via the Web such as photos of most-wanted suspects, Megan’s Law (convicted sex offender) information, neighborhood watch or other community policing program or training information. URL: __________________ 9. Law Enforcement - additional clarifying information: You may enter up to approximately 300 words. Response: IT Planning and Management 10. Does the county have a strategic plan for deploying technology across county agencies and departments? a. The county is or will be developing its IT strategic plan. b. The county IT strategic plan will be completed by Dec. 31, 2009. c. Yes, the county has an IT strategic plan. URL: ___________________ d. Yes, the county has an IT strategic plan and it has been updated during or since 2007. URL: _______________ 10. IT Strategic Plan - additional clarifying information: You may enter up to approximately 300 words. Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 12. Digital Counties Survey 2009/ 12 11. Does the county have a project review mechanism in place for initiating and overseeing IT investments and does it use a formal project management process for executing IT projects? a. The county uses neither at this time. b. The county has a project review mechanism in place. c. The county has a project management process in place. d. The county has both a project review mechanism and a project management process in place. 11. FOR CREDIT: Project Review & Management: To receive selection “C” or “D” above credit, list the URLs and/or describe briefly (otherwise credit for selection “B” will be given): Response: Architecture and Infrastructure 12. What is the status of the county’s architecture development? Please indicate which response best represents the status of the following components of the county’s technological and data architectures. (Each row is equal to one question for scoring purposes.) To ensure you are able to claim maximum points available to you, use the worksheets attached click HERE (linked online). Worksheets will likely be required during verification and validation. If the link does not work, please use the following: http://media.centerdigitalgov.com/Surveys/OnlineDocuments/2009_Digital_Counties _Survey_Worksheets.doc None funding, plus Reviewed & updated in last 18 fundingC) Full & adopted, plus Required for A) Partial or under development B) Full and adopted D) Full & adopted, plus Required for mos. 12-1.Internet/ Intranet Standards and Protocols: □ □ □ □ □ Including portable data; portable logic; Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 13. Digital Counties Survey 2009/ 13 authentication; directory services; hyper text presentation; e-mail; and secure e-mail 12-2. Network Transport Standards and □ □ □ □ □ Protocols: Including internetworking standards; network transport infrastructure; wireless networking; video conferencing and circuit switched infrastructure; and video distribution 12-3. Computing Operating System Standards: □ □ □ □ □ Including host level computer; desktop; handheld; middleware; and client-server 12-4. Information and Data Standards: □ □ □ □ □ Including database systems; data architecture; digital records retention; geospatial datum; metadata; and data theme content standards 12-5. Information Security Standards: □ □ □ □ □ Including security policies, standards and guidelines; annual audit requirements; and disaster recovery (resiliency) plans 12. (Cont’d) Architecture: Web site URL or contact data where county technological standards are available (If access is restricted for internal use only, please indicate the name and e-mail address of a designated contact person whom we can contact if we have questions about the response): URL or contact data: ______________ 12. Architecture: Additional clarifying information: You may enter up to approximately 500 words. Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 14. Digital Counties Survey 2009/ 14 13. What is the status of the county’s infrastructure development? Please indicate which response best represents the status of the following components of the county’s approach to IT infrastructure. (Each row is equal to one question for scoring purposes.) To ensure you are able to claim maximum points available to you, use the worksheets attached at question 12 online. Worksheets will likely be required during verification and validation. For criteria D, “demand is fully aggregated” means that all operating departments/agencies use a commonly-provided networking computing infrastructure. planB) Enterprise/ federated approach specified in county strategic IT Not available C) Items in B, plus demand is partially aggregated or consolidated D) Items in B , plus demand is fully aggregated or consolidated A) Ad hoc/ agency-by-agency . 13-1. Service Management: □ □ □ □ □ Including provisioning and performance monitoring; maintaining quality of service, ensuring resiliency; data centers and server hosting environment (Web, file, print, e-mail) Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 15. Digital Counties Survey 2009/ 15 13-2. Knowledge Resource Management: □ □ □ □ □ Including content management; business process automation; directory services, registries and repositories; and digital archive 13-3. Transport Management: □ □ □ □ □ Including local area network services in individual agencies; wide area network/countywide backbone service; and message queuing, filtering, metering, routing and monitoring 13-4. Security Services: □ □ □ □ □ Including identity management; encryption; access control, authentication and single sign-on; security infrastructure and defenses 13-5. Shared Utilities: □ □ □ □ □ Including portals; e-mail services; calendaring and scheduling; payment services [bill presentment, I- checks, credit cards, ACH]; and help desks 13. Infrastructure: Web site URL or contact data for the county's strategic information technology plan (If access is restricted for internal use only, please indicate the name and e-mail address of a designated contact person whom we can contact if we have questions about the response): URL or contact data: ______________ 13. Infrastructure - additional clarifying information: You may enter up to approximately 500 words. Response: Platform Hundreds of local governments have adopted third party software services to augment or replace existing applications and infrastructures, as diverse as Enterprise Resource Management, Customer Relationship Management, IT Service Management and e-mail. This utility approach was promoted as an Application Service Provider (ASP) and On- Demand model. Those terms have been largely replaced by Software as a Service (SaaS), a term coined by the non-profit Software & Information Industry Association in 2001 to distinguish SaaS for its natively Web architecture and use of the browser as a client. 14. With that as background, the status of Software as a Service (SaaS) in the county is best described as: a. Not currently under consideration b. Under review for potential future use Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 16. Digital Counties Survey 2009/ 16 c. Defined and adopted as a component of the enterprise architecture d. Limited use or proof of concept underway e. Production-level use is underway for one or more applications 14. Please further describe the current level of SaaS-related activity: You may enter up to approximately 300 words. Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 17. Digital Counties Survey 2009/ 17 Sustainability or Green Initiatives 15-1. To what degree are the IT strategies and practices aligned with the county’s sustainability program or climate action plan? | | | | | 1 2 3 4 5 Not Aligned Somewhat Aligned Fully Aligned 15-2. What steps has the county taken through IT to ensure climate and environment sustainability? Select all that apply: □ Have established metrics and installed instruments to measure energy efficiencies □ Data Center Consolidation and Virtualization □ Server Consolidation and Virtualization such as The Green Grid Initiative (www.thegreengrid.org) □ PC, laptop and server refresh policies reflect energy efficiency best practices, such as the US Government’s Energy Star Program (www.EnergyStar.gov) and the Climate Savers Smart Computing Initiative (climatesaverscomputing.org) □ Using e-waste recycling efforts and earth-friendly disposal, such as the UN Solving the E-waste Problem (www.step-initiative.org) □ Transparency about the resulting carbon footprint using initiatives such as the Carbon Disclosure Project (www.cdproject.net) 15. Sustainability: Please specify any best practices that the county has used in developing its program. You may enter up to approximately 300 words. Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 18. Digital Counties Survey 2009/ 18 Responses to questions 16 – 22 will not be scored or ranked per se but will receive survey completion credit. Responses to question 22 may be used in tie-breaking. 16. Please indicate which of the following best describes your county’s use of these implementation frameworks: N/A Under Partially Fully Review Implemented Implemented Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) Control Objectives for Information and related Technology (COBIT) OASIS Framework for Web Services Implementation (FWSI) 16. Implementation Frameworks - additional clarifying information: You may enter up to approximately 300 words. Response: Future Prospects: 17. Thinking about the next year or two, please describe the modernization efforts planned for three vital functional areas of government (below), indicating status of planning, funding and technologies in solving public problems, meeting public needs and maintaining public accountability. The initiatives may benefit a single program or department, or may be shared across department lines or applied to the entire jurisdiction. What are the business, policy and fiscal considerations? Who will be involved? What funding mechanism is planned? And what technologies or platforms will be involved – including but not limited to - ERP, CRM/3-1-1, ECM, Case Management and Eligibility Determination, Business Intelligence, Database/ Data Warehouse, GIS and/or Transaction Processing, Web 2.0 or allied technologies? What approaches will be taken, including COTS, Custom Development, Legacy Renewal, SaaS, and/or Open Source? Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 19. Digital Counties Survey 2009/ 19 County Selections: Please answer the question for three of the following ten functional areas to tell the county’s story of innovation and institutionalizing change: 1. Enterprise IT Infrastructure and Applications 2. Public Safety (including Law Enforcement, Fire, EMS, Disaster Response, Courts and Jails) 3. Public Health and Human Services 4. Licensing and Permitting 5. Finance, Administration, Taxes and Human Resources 6. Environment and Natural Resources 7. Public Works (including fleet and asset management) and Transportation 8. Parks and Recreation, Libraries, Community Centers Arts and Culture 9. Infrastructure and Public Utilities (water, electric, cable, telecommunications and wireless infrastructures/ services) 10. Economic, Business, Community and Workforce Development 17-1. To which functional area (areas 1-10 above) does the response to 17-1 modernization efforts refer? _______ 17-1. Modernization efforts in the next 12-24 months - narrative response: 17-2. To which functional area (areas 1-10 above) does the response to 17-2 modernization efforts refer? _______ 17-2. Modernization efforts in the next 12-24 months - narrative response: 17-3. To which functional area (areas 1-10 above) does the response to 17-3 modernization efforts refer? _______ 17-3. Modernization efforts in the next 12-24 months - narrative response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 20. Digital Counties Survey 2009/ 20 Economizing/ Economic Recovery 18-1. What measures is the county taking to deal with the economic downturn? Select all that apply and please elaborate below:  Reductions in force (staffing) and operating hours  Cuts in public service delivery  Pursuance of funding streams (fees, grants, federal stimulus) to lessen dependence on general fund  Agency consolidation, mergers and elimination  IT consolidation (data centers, servers, applications and staff)  Cross-agency and/or cross-jurisdictional joint service delivery  Increased reliance on third parties (private, commercial and not-for-profit) 18-2. How many self-service applications are available online from the county? _____ 18-3. How many of these applications have the needed functionality to substitute for other service delivery methods in the event of a natural disaster (for economic sustainability) or the introduction of shortened work weeks (for ecological sustainability)? ____ __ 18-4. What percentage of county departments publish information or services through the county portal or primary Web site? _____ 18-5. Economizing: Please elaborate on the above and any additional measures: Response: Intergovernmental Collaboration/ Cross-Boundary Service Delivery 19. How is the county working collaboratively? Select all that apply and please elaborate below: Interdepartmental IT programs or services External IT cross-boundary services or initiatives with local or regional entities External IT cross-boundary services or initiatives with state Cost-sharing with local municipalities Cost-sharing with regional agencies Cost-sharing with state agencies 19. Collaboration: Please elaborate on the above; how you are working collaboratively, and with whom – internally, externally or with cross-sector (private, commercial, not-for-profit)? Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 21. Digital Counties Survey 2009/ 21 Broadband: What is the status of the county’s broadband infrastructure development? 20-1. Broadband Networking: For both wireless and wire line broadband community- wide networks, please indicate how these infrastructures are being built out – the county’s approach is best described as: None County- Private Both owned Provider Utility Wire line Broadband: □ □ □ □ Wireless Broadband: □ □ □ □ 20-2. Broadband Funding: For both wireless and wire line broadband community-wide networks, please indicate how these infrastructures are being funded – the county’s approach is best described as: None Advertisin Public Subscriber Combinatio g (directly Appropriation Fees/ n or through Charge third Backs party) Wire line □ □ □ □ □ Broadband: Wireless □ □ □ □ □ Broadband: 20-3. Wireless Infrastructure: Thinking about the county’s technological approach to wireless, please indicate the strategic direction. Select all that apply: □ None □ Public Safety 700/ 800 Mhz Radio □ Broadband Cellular □ IEEE-based Broadband Wireless Access Point (WiFi) □ IEEE-based Broadband Metropolitan Wireless Access (Wi-Max, WiWAN, etc.) □ Mesh 20. Wire line and wireless broadband - additional clarifying information. You may enter up to approximately 500 words. Response: Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 22. Digital Counties Survey 2009/ 22 Organizational Context 21-1. IT Centralization/ Decentralization: Please indicate the degree to which information technology development and operations are centralized within a single county entity or decentralized across departments. | | | | | 1 2 3 4 5 Decentralized Balanced Centralized 21-2. Key Personnel Number since 1992 Position Filled Number promoted from within Yes or No: Subject to financial/ ethics appointed?What year was current incumbent Please provide information about these key agency personnel/positions (include functional equivalents that may use different titles): disclosures Chief Information Officer □ ____ ____ ____ ____ Chief Technology Officer □ ____ ____ ____ ____ Telecommunications Director □ ____ ____ ____ ____ Information Security Officer □ ____ ____ ____ ____ Privacy and Public Disclosure Officer □ ____ ____ ____ ____ 21-3. IT Human Capital FTE Headcount (all IT Classifications) countywide ___________ FTE Headcount (all IT Classifications) in central county IT organization ___________ Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 23. Digital Counties Survey 2009/ 23 21-4. Retirement: Select the range that best estimates the portion of county employees in IT classifications who are eligible for retirement in the next five years: □ No response (lack of reliable data) □ A) Up to 10 percent □ B) Up to 20 percent □ C) Up to 30 percent □ D) Up to 40 percent 21-5. Does the county maintain an inventory of information technology assets across all agencies? Yes No 21-5. (Cont’d) IT Assets Inventory: If yes, please indicate where it is maintained, by whom, whether it is available online and if so, please note the URL. Response: 21-6. Does the county isolate spending specific to information technology and by what means (object code, sub-object code, etc.)? Yes No 21-6. (Cont’d) IT Spending: If yes, please indicate by what means, where it is maintained, by whom, whether it is available online and if so, please note the URL. You may enter up to approximately 300 words. Response: 21-7. What is the county IT budget? __________ 21-7. IT Budget – additional clarifying information: You may enter up to approximately 300 words. Response: 21-8. Of the following aggregated purchasing methods, which does the county use to purchase IT? Select all that apply: □ State contract vehicle □ US Communities Program (details about which are available through NACo Web site at www.naco.org) □ Western States Contracting Alliance (WSCA) Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.
  • 24. Digital Counties Survey 2009/ 24 □ General Services Administration (GSA) schedule □ Other: Please specify below. □ None 21-8. Aggregated Purchasing Methods - additional clarifying information: You may enter up to approximately 300 words. Response: Results from the Last Year 22. Please describe the most significant new technological deployments from the last year in your jurisdiction in meeting a public mission and/or solving a department service delivery business problem, including self-service opportunities for business partners, clients, and the general public. The advances may have benefited a single program or department, or may have been shared across department lines. What were the business, policy and fiscal considerations? Who was involved? What was the funding mechanism? Include any effects on economic development. You may enter approximately 500 words. 22. Results from the last year (narrative response): 22. Results from the last year URL(s): _____________ Please indicate the types of technologies and approaches used in these deployments. Select all that apply: 22. Technologies 22. Approaches □ Enterprise Resource Planning (ERP) □ Commercial Off-the-Shelf (COTS) □ Enterprise Content Management (ECM), □ Custom Development Document Management, Workflow □ Customer Relationship Management (CRM) □ Legacy Renewal □ Case Management and Eligibility Determination □ Software as a Service (SaaS) □ Business Intelligence □ Open Source □ Database / Data Warehouse □ Geospatial/ Mapping (GIS) □ Transaction Processing Center for Digital Government © 2009 e.Republic, Inc. All rights reserved. Quote only with attribution.

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