Dimension Data
Cloud Services
Overview
Accelerate Your
Cloud Journey

August 2013
Agenda
• Dimension Data cloud credentials
• Dimension Data Cloud Services
• The Cloud Journey
• Why Dimension Data for clo...
Dimension Data today
2011 global revenues of
US$5.8 billion

Client-centric, services
focused business

78% of Global Fort...
We have built our expertise in cloud

Dimension Data
(Asia)
LoB focus
Internet Solutions
• Networks
• Data centres
• Manag...
Dimension Data launched Cloud Business in June
2011

Voting rights ratio
100%

100%

Regional
communications business

100...
Dimension Data cloud credentials
Virtualization
Expertise

Data Centre
Experience

Built and managed
8000+ IP networks WW
...
Dimension Data is a Cloud Market Leader
challengers

leaders

Amazon Web
Services

Savvis

ability to
execute

Blueloc
Joy...
About Dimension Data Asia Pacific
Global reach, local presence, customisation & investment.

9 MCPs globally, 5 in AsiaPac...
Dimension Data extends its footprint through its
OneCloud Alliance and Global Cloud Exchange

USA

EU

Asia

MEA

Australi...
Tolly Group Report Findings

Fast processing

Faster memory
throughput

Faster file access speed

Greater network
throughp...
Tolly CPU Test – fast processing
Linux Cloud Server CPU Performance
Benchmark completion time (seconds)

C-Ray 1.1 Benchma...
Tolly RAM Test – faster memory throughput

Memory Operations per second (average)

Linux Cloud Server System Memory Perfor...
Tolly Storage Test – faster file access speed
Linux Cloud Server Local File Performance

Transactions per second (average)...
Tolly Network Test – greater network throughput

Bidirectional throughput per second (average)

Linux Cloud Server Bidirec...
Thousands of clients with millions of end-users and
growing
Enterprise

Service Provider

SaaS ISV

21 October 2013

15
Dimension Data –
Managed Cloud Platform

21 October 2013
Cloud Solutions And Services
Cloud Enablement Services
Cloud Services
for Microsoft
(CSfM)

Advanced
compute
services

• B...
Dimension Data Managed Cloud Platform™
Delivery platform
Dimension Data
Managed Cloud Platform™

Compute Services
Public C...
Product Families and Cost Principles for CaaS
Lower Cost

Higher Cost

Cost of Service
More Shared
Elements

Level of Shar...
Managed Cloud Platform™ (MCP)
-

A fully managed and integrated cloud platform delivered as a service

-

Designed to deli...
Flexible architecture….that supports hybrid constructs
Interoperability between platforms for full hybrid functionality:
•...
A scalable Architecture…that includes Managed
Hosting
Dimension Data CloudControl – Cloud management
system
Orchestration
...
Security: Cloud Networks built on physical hardware

1. Provision a Cloud
Network
-

Layer 2 Physical VLAN
Customizable Ci...
MCP to MCP WAN Optimization
- how does it work?
Seamless integration to Global Dimension Data cloud
Dimension Data
Managed...
MCP with Tiered Storage
- High Performance, Standard and Economy
Dimension Data

Hosted Private

Managed Cloud Platform™

...
MCP Network Architecture
21 October 2013
Solution Overview
Hosted Private Cloud Architecture
Managed Cloud Platform
Internet

Security Layer
DDOS - Intrusion
Detec...
Dimension Data CaaS
Hardware-based Layer 2 Networking

•

Web

App

Public (NAT’ed) IP Space
Public Traffic filtered at
Fi...
Dimension Data CaaS
CaaS Aggregate Network Layer

A number of network services are provided from the Cisco services layer:...
MCP Security, Compliance and
Processes
21 October 2013
Dimension Data CaaS
Security Attributes
Compliance
Network Centricity
Classic DC Switching
Architecture:
Dedicated VLANs t...
Dimension Data CaaS
Private MCP Security Features
On-Site









Cloud Networks with Layer 2 VLAN
Isolation, user-...
MCP CloudControl
21 October 2013
Dimension Data CaaS
CloudControl Orchestration Software

Deploy & Customize

Administrator
User sign-up
Metering
Reporting...
Dimension Data CaaS
CloudControl Overview

•

CloudControl refers to the complete set of technologies deployed to deliver
...
Dimension Data CaaS
CloudControl Application Overview

Our software architecture includes four primary layers:

1

UI Tier...
The Cloud Journey …
The Changing Role Of IT

What changes
with this shift in
focus?
Skills required
Investment approach
Business knowledge
Glo...
The Reality …

‘There is little CIO movement towards using external data center providers
and many are continuing to build...
A Structured Transition …

Generic Apps

Genetic Apps

Standardize

Specialize

Simplify

Invest

Rent

Own

21 October 20...
A Structured Transition …

Generic Apps

Genetic Apps

Standardize

Specialize

Simplify

Invest

Rent

Own

•
•
•
•
•

•
...
The Inhibitions To Move To The Cloud …

Possible reasons CIOs are reluctant to adopt cloud
computing include:

Security

R...
Security

Fear

Reality
•

Cloud
Is
Insecure

Most cloud providers
have stringent
security policies that
surpass many
orga...
Reliability & Performance

Fear

Reality

•

Cloud
Is
Unreliable

Many organisations
are plagued by
downtimes due to
lapse...
Support

Fear

You Can’t Get
Support When
You Need It
Most

Reality

•

Enterprise-grade
service providers
provide timely
...
Enterprise Journey To Cloud …
Public Cloud

(1)

CC

User
s

Corporate IT
Public Cloud

(2)

Contract

User
s

Corporate I...
Key Tenets Of An Enterprise Cloud Service Provider



Proven experience in mission

critical cloud operations


Compelli...
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Dimension Data Cloud Business Unit - Solution Offering

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Dimension Data - Cloud Business Unit Solution Offering. This presentation will take you through Dimension Data Solution Offering and Roadmap to the Future of Cloud Computing. Dimension Data Cloud Computing Solution are fully control by Manage Cloud Platform - Dimension Data Propretiary Orchestration and Automation Tools

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Dimension Data Cloud Business Unit - Solution Offering

  1. 1. Dimension Data Cloud Services Overview Accelerate Your Cloud Journey August 2013
  2. 2. Agenda • Dimension Data cloud credentials • Dimension Data Cloud Services • The Cloud Journey • Why Dimension Data for cloud 21 October 2013 2
  3. 3. Dimension Data today 2011 global revenues of US$5.8 billion Client-centric, services focused business 78% of Global Fortune 100 and 59% of Global Fortune 500 are Dimension Data clients Extensive experience in emerging markets Over 14,000 employees with operations in 51 countries across 5 regions Over 6,000 clients across all industry sectors, including financial services, telecommunications, healthcare, manufacturing, government and education 21 October 2013 3
  4. 4. We have built our expertise in cloud Dimension Data (Asia) LoB focus Internet Solutions • Networks • Data centres • Managed hosting • Iaas (DC) • Voice services NTT Group assets • 6 Tier 3 data centres • NTTC global MPLS • Consulting • Managed hosting • NTTC data centres • Infrastructure virtualisation • Cloud service roadmap • NTT data We are ready to accelerate your journey! • Public cloud services OpSource (US) • Managed hosting BlueFire (AU) • Managed hosting IT Outsourcing (MEA) • Cloud hosting • IaaS (DC) • IaaS (DC) • Scalable cloud architecture • Managed apps • Comms tower • Hosting System Integration and Services • Applications Public cloud SaaS • 1 million BPOS seats • Cloud integration and federation 21 October 2013 4
  5. 5. Dimension Data launched Cloud Business in June 2011 Voting rights ratio 100% 100% Regional communications business 100% Long distance and international communications business 100% Managed ICT infrastructure Dimension Data acquired cloud services leader OpSource and formed Cloud Business Unit in June 2011 54.2% Application integration business 66.6% Mobile communication business Other Group companies Cloud Business Unit Real estate, finance, construction and power business Other business 21 October 2013 5
  6. 6. Dimension Data cloud credentials Virtualization Expertise Data Centre Experience Built and managed 8000+ IP networks WW and enabled 12.5m+ users to connect to their organizations Over 2200 Data Centre muti-vendor certifications Cloud Experience Recognized Cloud IaaS leader Cloud management system technology Concluded over 1,000s of server virtualization projects with 100,000+ servers virtualized Highest level of Cisco, VMware, EMC and VCE certifications Delivered 1000’s of server & Desktop virtualization assessments Global Cisco, Microsoft and VMware partner Deep SaaS hosting expertise More than 1 million Office 365 seat deployments 21 October 2013 6
  7. 7. Dimension Data is a Cloud Market Leader challengers leaders Amazon Web Services Savvis ability to execute Blueloc Joyent k GoGrid SoftLayer OVH Terremark CSC Dimension Data Global Footprint Hosted - Hybrid - On-Premise End to End Automation Tier 3 Rackspace Virtustream 10+ Years Operational Expertise Fujitsu Dell Industry leading SLA niche players visionaries completeness of vision Rich Portfolio and Roadmap Source: Gartner 2012 IaaS MQ For IaaS Providers 21 October 2013 7
  8. 8. About Dimension Data Asia Pacific Global reach, local presence, customisation & investment. 9 MCPs globally, 5 in AsiaPac Our cloud platform’s features are unmatched in the local market Wholly-owned IP; high speed of innovation 21 October 2013 8
  9. 9. Dimension Data extends its footprint through its OneCloud Alliance and Global Cloud Exchange USA EU Asia MEA Australia 21 October 2013 9
  10. 10. Tolly Group Report Findings Fast processing Faster memory throughput Faster file access speed Greater network throughput 21 October 2013 10
  11. 11. Tolly CPU Test – fast processing Linux Cloud Server CPU Performance Benchmark completion time (seconds) C-Ray 1.1 Benchmark (as reported by Phoronix Test Suite 3.6.1) 1000 909 Lower Numbers Are Better 800 606 600 433 400 289 284 227 190 200 1 vCPU 141 2 vCPUs 101 4 vCPUs Medium 144 Large 0 Small Dimension Data Amazon Web Services IBM SmartCloud Rackspace System Category Notes: For Amazon Web Services, the number shown is the number of EC2 units. Neither IBM nor Rackspace offers a 1vCPU solution. IBM running RHEL 6.3, all others running Ubuntu 10.04LTS Server. All systems were 64-bit. Source: Tolly, May 2013 21 October 2013 11
  12. 12. Tolly RAM Test – faster memory throughput Memory Operations per second (average) Linux Cloud Server System Memory Performance RAMSpeed 3.5 Benchmark (as reported by Phoronix Test Suite 3.6.1) 20,000 18,542 15,000 4 GB RAM 10,831 8 GB RAM 9,985 10,000 8,772 2 GB RAM 5,000 3,110 7,818 6,522 3,200 2,523 1,225 0 Small Dimension Data Medium Amazon Web Services Large IBM SmartCloud Rackspace System Category Note: Neither IBM nor Rackspace offers a 1 vCPU solution. IBM running RHEL 6.3, all others running Ubuntu 10.04LTS Server. All systems were 64-bit. Source: Tolly, May 2013 21 October 2013 12
  13. 13. Tolly Storage Test – faster file access speed Linux Cloud Server Local File Performance Transactions per second (average) PostMark 1.51 Benchmark (as reported by Phoronix Test Suite 3.6.1) 4,000 3,472 3,472 2vCPU / 4 GB RAM 3,000 4 vCPU / 8 GB RAM 1vCPU / 2 GB RAM 2,000 1,448 1,342 1,278 1,000 684 642 402 527 659 0 Small Dimension Data Medium Amazon Web Services Large IBM SmartCloud Rackspace Note: Neither IBM nor Rackspace offers a 1 vCPU solution. Default file systems used: ext4 for Dimension Data, ext3 for the other solutions. IBM running RHEL 6.3, all others running Ubuntu 10.04LTS Server. All systems were 64-bit. Source: Tolly, May 2013 21 October 2013 13
  14. 14. Tolly Network Test – greater network throughput Bidirectional throughput per second (average) Linux Cloud Server Bidirectional Local Area Network Performance iPerf Benchmark (as reported by iPerf 2.0.4) 5,000 4,463 1vCPU / 4,000 2vCPU / 4 vCPU / 3,260 4 GB RAM 2 GB RAM 8 GB RAM 3,000 2,252 1,864 1,834 2,000 1,244 1,052 1,000 344 479 377 233 0 Small Dimension Data Medium Amazon Web Services Large IBM SmartCloud Rackspace Note: Neither IBM nor Rackspace offers a 1 vCPU solution. For this test, the Rackspace “small” machine has 2vCPUs and 2GB RAM. All tests run with a “large” system as a partner across low-latency, internal network. Throughput can exceed GbE because of 10GbE backend trunking. IBM running RHEL 6.3, all others running Ubuntu 10.04LTS Server. All systems were 64-bit. Source: Tolly, May 2013 21 October 2013 14
  15. 15. Thousands of clients with millions of end-users and growing Enterprise Service Provider SaaS ISV 21 October 2013 15
  16. 16. Dimension Data – Managed Cloud Platform 21 October 2013
  17. 17. Cloud Solutions And Services Cloud Enablement Services Cloud Services for Microsoft (CSfM) Advanced compute services • Backup & Recovery • Disaster Recovery • Desktop Virtualisation Security services • Email Filtering •Exchange •Sharepoint • Lync • Web Filtering Cloud Enablement Application services • UCaaS • Hosted Applications •Mobile Device Mgmt Managed Hosting Custom Communications services • SaaS Compute-as-a-Service Public Private Hosted Private Cloud Exchange Cloud Integration On the roadmap 21 October 2013 17
  18. 18. Dimension Data Managed Cloud Platform™ Delivery platform Dimension Data Managed Cloud Platform™ Compute Services Public CaaS Public cloud IaaS deployed in each region Private CaaS On-premise or hosted managed private cloud service Dimension Data CloudControl™ Hosted Private CaaS Hosted managed private cloud service MCP Types: • Public MCP • Private MCP • Hosted Private MCP • Provider MCP Provider CaaS Dedicated cloud platform for resale by service provider or community Managed Hosting Managed physical and virtual infrastructure hosted in Dimension Data data centre 21 October 2013 18
  19. 19. Product Families and Cost Principles for CaaS Lower Cost Higher Cost Cost of Service More Shared Elements Level of Sharing Public CaaS Less Shared Elements Hosted Private CaaS Private CaaS Managed Cloud Platform Managed Cloud Platform Managed Cloud Platform CloudControl™ CloudControl™ CloudControl™ DD Usage Bundles Hosted Private MCP *Hosted Private MCP “custom” Dedicated: Dedicated: Servers Servers Storage Storage Hypervisor Hypervisor Hosted in DD DC Array Hosted in DD DC *Hosted Private Small Price Med *Hosted MCP Private MCP “Fully Dedicated “custom” custom” Dedicated: Servers Storage Hypervisor Array Physical NW Hosted in DD DC Custom Dedicated: Entire Private MCP Hosted in a DD DC 21 October 2013 19
  20. 20. Managed Cloud Platform™ (MCP) - A fully managed and integrated cloud platform delivered as a service - Designed to deliver enterprise class service levels Dimension Data Hosted or On-Premise Managed Cloud Platform™ Fully Automated Available as OPEX Dimension Data CloudControl™ Monitored & Managed 21 October 2013 20
  21. 21. Flexible architecture….that supports hybrid constructs Interoperability between platforms for full hybrid functionality: • • Under load conditions (burst) To supplement capacity • • Public MCP Private MCP Cloud servers Managed Hosting Hybrid Connect™ Hybrid Connect™ Dimension Data CloudControl™ To overcome latency Time-to-market Dimension Data CloudControl™ Cloud servers Dedicated servers Virtual servers Connected to the Dimension Data Global Cloud Exchange 21 October 2013 21
  22. 22. A scalable Architecture…that includes Managed Hosting Dimension Data CloudControl – Cloud management system Orchestration Administration App Management Support Federation App RESTful API Web console Service catalogue management RAM Firewall Storage NAT O/S CPU Load balancing Security Layer Multicast Network in DC VLAN Data Centre Network DC Switching Fabric Servers Compute O/S O/S O/S Virtualisation Layer Server Storage Provision management Private MCP Operational Management Hybrid Connect™ Provisioning Orchestration & Automation Dimension Data CloudControl Cloud servers App Billing Resource management Public MCP Metering & Billing Service delivery layer Dimension Data CloudControl • Consistent architecture between cloud types • Allows for bursting between cloud types Cloud servers • Provides the platform for further services 21 October 2013 22
  23. 23. Security: Cloud Networks built on physical hardware 1. Provision a Cloud Network - Layer 2 Physical VLAN Customizable Cisco Firewall Load Balancer VPN Client - Physical Network CPU 1 – 16 Core Memory 1 – 128 GB Storage 10 – 2.5 TB 2. Provision Cloud Server 3. Provision Cloud Software - Custom/Std. Server images Application Templates 4. Service Levels - 24 X 7 X 365 SLA & Helpdesk 30 Min – 2 Hr. Response time 21 October 2013 23
  24. 24. MCP to MCP WAN Optimization - how does it work? Seamless integration to Global Dimension Data cloud Dimension Data Managed Cloud Platform™ Dimension Data Managed Cloud Platform™ WAN Dimension Data CloudControl™ Dimension Data CloudControl™ All Private IP Traffic Optimised MCP Location • • • • • VPN MCP Location Data streamlining using compression Extensive use of data de-duplication 60-95% reduction in WAN traffic LAN-like performance across MCP locations Example: Before: As measured during our proof of concept testing, a 120 GB file required 5 hours to transfer from MCP A to MCP B After: Following the deployment of WAN Optimization, the same file required only 30 minutes to travel the same route 21 October 2013 24
  25. 25. MCP with Tiered Storage - High Performance, Standard and Economy Dimension Data Hosted Private Managed Cloud Platform™ Public CaaS Tier 1 Type Cloud applications that use on-line active files, DB tables, log, web and user files Standard Type 2TB 7200 RPM (RAID 5) Usage Cloud applications that use VM/VDI files, on-line videos, snapshots, OS images Tier 3 Internet 600 GB 15k Drives (RAID 5) Tier 2 Private High Performance Usage Dimension Data CloudControl™ Economy Type 3TB 7200 RPM (RAID 5) Usage Cloud applications that use off-line master backup, long term retention, DR Secure Access Router Border Router DOS Prevention VPN Firewall Load Balancers Core Switching Workloads IDS Monitoring Workload Database High Standard Economy performance Dedicated servers Virtualized servers Tiered Storage 21 October 2013 25
  26. 26. MCP Network Architecture 21 October 2013
  27. 27. Solution Overview Hosted Private Cloud Architecture Managed Cloud Platform Internet Security Layer DDOS - Intrusion Detection - Protection 1 Gbps Border Switches 2 x Cisco Core Switches and routers Aggregate Tier 2 x Cisco Core Switches With firewall/load balancing/VLAN capabilities Hosted Private Cloud Client VPN Access VPN Appliance 250 Simultaneous SSL Dimension Data CloudControl 10 Gbps Private vCenter Servers 2 x Xeon X5675 (4 Core) 64 GB RAM Private Network Pool 10 Gbps Public ESX Virtualization Layer Servers 4x Xeon x4870 CPU 10 Core (2.406 GHz) 512 GB RAM Public Storage Network Layer SAN Switches with NetApp or EMC SAN w/100 GB Fast Cache SAS Flash and Trays of 2TB 7200RPM SATA Drives Cisco Virtual Contexts dedicated to Private ESX Virtualization Layer Private ESX Virtualization Layer Servers 4 x Xeon x7560 CPU 8 Core (2.26GHz) 512 GB RAM Private Storage Pool Trays of 2TB 7200RPM SATA Drives Dedicated to Private ESX Virtualization Layer 21 October 2013 27
  28. 28. Dimension Data CaaS Hardware-based Layer 2 Networking • Web App Public (NAT’ed) IP Space Public Traffic filtered at Firewall VLAN A Layer 2 networks have better performance and security than Layer 3 networks • Closest device to Physical Layer 1 cable into a switch port resulting in improved security and performance VLAN C • Layer 3 software emulation devices are less secure, have no QoS, and are prone to congestion (e.g. firewalls, load balancers, etc..) VPN Gateway • MCPs utilize Layer 2 network controllers via the Cisco Cat 6509 and the ACE modules which are highly secure and scalable DB Private IP Space Specific server to server traffic is filtered at VLAN B Firewall VLAN B Private IP Space Traffic filtered at VLAN A Firewall Multi-cast turned on for application clustering Public user Administrator Load Balancing SSL Offloading Administrator 21 October 2013 28
  29. 29. Dimension Data CaaS CaaS Aggregate Network Layer A number of network services are provided from the Cisco services layer: Firewalls IPS Load Balancing Cisco ACE modules are used with multiple contexts to provide firewall functionality to customer networks Inspection / Application security features are built into the Application Control Engine ACE modules within the 65xx switches are used with multiple contexts, providing customers with their own load balancing instances • Encryption / VPN Firewalls Client-to-site VPN services from all end customers to the private IP addresses of their Cloud Networks (i.e. Cisco Ace contexts) is provided using Cisco ASA 5540 devices • Encrypted cloud data center to cloud data center connectivity at the WAN edge with Cisco IPSEC VPN modules • Extending MPLS provider terminated connections into a customer’s network is optionally available at an additional cost 21 October 2013 29
  30. 30. MCP Security, Compliance and Processes 21 October 2013
  31. 31. Dimension Data CaaS Security Attributes Compliance Network Centricity Classic DC Switching Architecture: Dedicated VLANs to each client User-determined private or public connectivity (for VMs) Client defined Access Lists Authority and Client Audits: SSAE-16 PCI DSS Level I Service Provider European Safe Harbor Dimension Data Managed Cloud Platform Account-based Security Administrator & Account: Unique username/password for each administrator Roles-based permissions controlling the activities of each administrator Security Management Perimeter Security Securing the DC Border: Firewall protection IDS/IPS Monitoring Dimension Data CloudControl Audit trial & Monitoring: Audit logs of all environmental changes 24x7x365 Public IP Monitoring DoS/DDoS mitigation Identifies traffic and routing instability, equipment failures, or misconfigurations Secure User Access Securing the network: Client-to-Site VPN administration for all servers. Secure VPN Access Secure Facility Data Security Client Data Protection: User Data Encrypted Physical Security: 24x7x365 Monitored & Manned Facility 21 October 2013 31
  32. 32. Dimension Data CaaS Private MCP Security Features On-Site       Cloud Networks with Layer 2 VLAN Isolation, user-determined public Internet connectivity, and firewall support Client-to-Site VPN administration of all servers Unique username/password for each administrator Role-based permissions controlling the activities of each administrator Audit logs of all environmental changes Intrusion-Detection Monitoring of Cloud Orchestration Layer Co-Located          Cloud Networks with Layer 2 VLAN Isolation, user-determined public Internet connectivity, and firewall support Client-to-Site VPN administration of all servers Unique username/password for each administrator Role-based permissions controlling the activities of each administrator Audit logs of all environmental changes Intrusion-Detection Monitoring of Orchestration Layer 24x7x365 Public IP Monitoring - DoS/DDoS mitigation - Identifies traffic and routing instability, equipment failures, or misconfigurations 24x7x365 Monitored & Manned Secure Facility SSAE-16 Type II Certification 21 October 2013 32
  33. 33. MCP CloudControl 21 October 2013
  34. 34. Dimension Data CaaS CloudControl Orchestration Software Deploy & Customize Administrator User sign-up Metering Reporting User permissions Billing, Invoicing, Collections Managed Cloud Platform Dimension Data CloudControl™ Dimension Data CloudControl™ • • • • • Manage • • • • • Cloud Networks Cloud Servers Firewalls Load Balancers Storage • • • • • • • Networks (VLANs) Servers Firewalls Load Balancers Storage IP addresses OS Images Admin UI and API • • • • Monitor (Nimsoft , Gomez): • • • Network, Server, Storage infrastructure VMware vCenter, ESX hosts Proprietary CloudControl application Intuitive, easy-to-use REST-based API Fully-functional Supports 3rd party integration for capacity control, provisioning, configuration, and reporting 21 October 2013 34
  35. 35. Dimension Data CaaS CloudControl Overview • CloudControl refers to the complete set of technologies deployed to deliver the Dimension Data Compute-as-a-Service (CaaS) offering: • Dimension Data CloudControl application software • VMWare vSphere for Enterprise • Cisco Application Control Engine (ACE) and other technologies • Nimsoft and Compuware Gomez for platform monitoring • Arbor Peakflow for Flow Monitoring and DOS/DDOS protection • Alert Logic for Intrusion Protection 21 October 2013 35
  36. 36. Dimension Data CaaS CloudControl Application Overview Our software architecture includes four primary layers: 1 UI Tier provides easy-to-use web interfaces for two audiences: a) Customers to control their CaaS account b) Vendors to create and manage the CaaS accounts of Customers 2 API Tier provides programmatic support for the UI Tier, as well as for direct calls by Customers/Vendors 3 Integration Tier houses the underlying intelligence and interfaces with the underlying infrastructure to instantiate changes 4 Cloud Usage Tier identifies changes in account environment that result in changes to the usage elements (CPU Hours, RAM Hours, etc..) 21 October 2013 36
  37. 37. The Cloud Journey …
  38. 38. The Changing Role Of IT What changes with this shift in focus? Skills required Investment approach Business knowledge Global thinking Competitive pressure Outcomes-driven This matters less This matters more 21 October 2013 39
  39. 39. The Reality … ‘There is little CIO movement towards using external data center providers and many are continuing to build data center capacity.’ 80% of respondents have built/are building/have upgraded data center capacity 30% of these expect to run out of capacity within 18 months Uptime Institute: 2012 Data Center Survey (registration required) 21 October 2013 40
  40. 40. A Structured Transition … Generic Apps Genetic Apps Standardize Specialize Simplify Invest Rent Own 21 October 2013 41
  41. 41. A Structured Transition … Generic Apps Genetic Apps Standardize Specialize Simplify Invest Rent Own • • • • • • • Email Conferencing CRM ERP Project management Telephony Mobile device management • • • • Core transactional systems Telemetry app Analytics app Content animation 21 October 2013 42
  42. 42. The Inhibitions To Move To The Cloud … Possible reasons CIOs are reluctant to adopt cloud computing include: Security Reliability Support 21 October 2013 43
  43. 43. Security Fear Reality • Cloud Is Insecure Most cloud providers have stringent security policies that surpass many organisations’ internal processes • Enterprise-grade cloud providers are compliant to stringent international security standards like SSAE16 & PCI-DSS 21 October 2013 44
  44. 44. Reliability & Performance Fear Reality • Cloud Is Unreliable Many organisations are plagued by downtimes due to lapse of internal processes • Enterprise-grade cloud providers provide SLAs of up to 99.99% 21 October 2013 45
  45. 45. Support Fear You Can’t Get Support When You Need It Most Reality • Enterprise-grade service providers provide timely “human” responses during downtimes including service credits 21 October 2013 46
  46. 46. Enterprise Journey To Cloud … Public Cloud (1) CC User s Corporate IT Public Cloud (2) Contract User s Corporate IT Public Cloud Hosted Private Private Cloud (3) Tech Refresh or SW Update Corporate IT On-Prem vs. Cloud ?? Managed Hosting 21 October 2013 47
  47. 47. Key Tenets Of An Enterprise Cloud Service Provider  Proven experience in mission critical cloud operations  Compelling SLAs  Breadth of offerings  Open standards based  Complementary services 21 October 2013 48
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