Become a Team of Choice


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Becoming a Team of Choice is more important than ever in a tight talent market. Here is a process to consider.

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Become a Team of Choice

  1. 1. Imagine Becoming… A Team Of
  2. 2. Imagine A Team Where... <ul><li>Everyone knows the goal </li></ul><ul><li>Members work cooperatively to achieve results </li></ul><ul><li>Creativity is respected </li></ul><ul><li>New and better ways are consistently sought out </li></ul><ul><li>People value their team membership and rarely leave for other opportunities </li></ul><ul><li>The commitment to success is obvious </li></ul>
  3. 3. C heck Start by knowing where you are...
  4. 4. Check <ul><li>Understand your organization’s goals </li></ul><ul><li>Understand job responsibilities and have the skills to perform </li></ul><ul><li>Trust each other and provide help where needed </li></ul><ul><li>Deal with conflict appropriately and use it to create positive change </li></ul><ul><li>Share information openly and freely with each other </li></ul><ul><li>Know the expectations for performance </li></ul><ul><li>Use time well and solve problems effectively </li></ul>Use a Team Check-up to learn if team members...
  5. 5. H ear Find out why you are where you are and how to chart a course into the future...
  6. 6. <ul><li>Provide the results of the assessment to all team members </li></ul><ul><li>Use a SWOT exercise to get all points of view and discover ideas to move the team forward </li></ul><ul><li>Create a preferred future based on everyone’s input </li></ul><ul><li>Develop a follow-up plan and put it into action </li></ul>Hear Get the team together to review the Team Check-Up
  7. 7. O pen Build a human infrastructure that will support your future...
  8. 8. <ul><li>Identify everyone’s communications style within the DISC model of behavior </li></ul><ul><li>Create awareness of individual style and its impact on the team </li></ul><ul><li>Show how to adapt personal styles and open communication </li></ul><ul><li>Build the elements of trust- Congruence, Reliability, Openness and Acceptance </li></ul>Open Map the communication patterns of the team
  9. 9. <ul><li>Develop listening as a key skill in communication with internal and external customers </li></ul><ul><li>Expand the ability to express ideas, feelings and goals in a way that strengthens the team </li></ul><ul><li>Help people learn more about each other while they build trust </li></ul><ul><li>Encourage responsibility and appropriate control of emotions </li></ul><ul><li>Link personal goals and values to the purpose of the team </li></ul>Open Further Provide guided exploration of interpersonal communication through Adventures in Attitudes ®
  10. 10. I nvolve Provide reasons for team membership...
  11. 11. <ul><li>Identify each person’s strength as a Creator, Advancer, Refiner or Executor </li></ul><ul><li>Provide practice solving problems or developing new products, services or procedures using these roles </li></ul><ul><li>Experience total involvement with a 30 day idea campaign to reduce costs or increase customer satisfaction </li></ul>Involve Equip people to embrace and participate in change
  12. 12. C heck Again Create a feedback culture to keep the team process dynamic...
  13. 13. <ul><li>Revisit the Team Check-Up and compare results to original assessment </li></ul><ul><li>Use 360 Feedback to assess individual team member or team leader behavior </li></ul><ul><li>Conduct customer satisfaction surveys (internal and external) </li></ul><ul><li>Introduce an Individual Development Planning process to set and achieve goals </li></ul>Check Again Assess the organization and its members to measure progress and build skills
  14. 14. E nrich Tap the depths of human synergy...
  15. 15. <ul><li>As the process continues, offer additional opportunities to strengthen the relationships between: </li></ul><ul><ul><li>Sales reps and prospects with Sales Training </li></ul></ul><ul><ul><li>Employees and customers with Customer Service Training </li></ul></ul><ul><ul><li>Supervisors and employees with Management Development </li></ul></ul><ul><ul><li>All members of the team with Team Building </li></ul></ul>Enrich Take the learning deeper and deeper while expanding the potential of the team
  16. 16. Imagine Becoming… A Team Of
  17. 17. A Typical Plan How a typical organization would implement the Team of CHOICE process
  18. 18. Phase 1 The Team Checkup <ul><li>Orientation Session </li></ul><ul><li>Overview of the Team Checkup process </li></ul><ul><li>Completion of Relationship Profile (DISC) </li></ul>
  19. 19. Phase 1 The Team Checkup <ul><li>First Town Meeting </li></ul><ul><li>Results of Team Checkup are discussed </li></ul><ul><li>DISC Profiles are reviewed </li></ul><ul><li>Strengths/weaknesses of team are identified using SWOT exercise </li></ul><ul><li>Ground rules are developed </li></ul>
  20. 20. Phase 1 The Team Checkup <ul><li>Second Town Meeting </li></ul><ul><li>Team strengths & weaknesses are analyzed </li></ul><ul><li>Team members develop a list of possible goals </li></ul><ul><li>Ground rules reviewed </li></ul>
  21. 21. Phase 1 The Team Checkup <ul><li>Third Town Meeting </li></ul><ul><li>Team goals are selected </li></ul><ul><li>Action plans created for achieving goals </li></ul><ul><li>Team members commit to ground rules and action plan </li></ul>
  22. 22. Phase 1 The Team Checkup <ul><li>Optional Team Meeting </li></ul><ul><li>Advanced session on DISC model to build trust among team members </li></ul>
  23. 23. Phase 2 Building The Team Approach <ul><li>Introduce the Adventures In Attitudes ® Program </li></ul><ul><ul><li>10 basic modules plus specific team selections: </li></ul></ul><ul><ul><ul><li>Relationship Strategies - advanced DISC </li></ul></ul></ul><ul><ul><ul><li>Time Mastery </li></ul></ul></ul><ul><ul><ul><li>Stress Management </li></ul></ul></ul><ul><ul><ul><li>Leadership </li></ul></ul></ul><ul><ul><ul><li>Innovation </li></ul></ul></ul>
  24. 24. Phase 3 Walking The Talk <ul><li>360 Feedback Assessment as required </li></ul><ul><ul><li>Peer review of ground rule adherence among team members </li></ul></ul><ul><ul><li>Feedback to team leader on leadership skills </li></ul></ul>
  25. 25. Phase 4 Continuous Improvement <ul><li>Ongoing team member development in skills identified by earlier phases of the process </li></ul><ul><ul><li>Sales Training </li></ul></ul><ul><ul><li>Customer Service Training </li></ul></ul><ul><ul><li>Management Development </li></ul></ul><ul><ul><li>Team Coaching </li></ul></ul><ul><ul><li>Team Leader Coaching </li></ul></ul><ul><li>Select from a wide variety of programs, products and services to meet your team’s unique needs </li></ul>
  26. 26. Become A Team of CHOICE!