Imagine Becoming… A Team Of

Imagine A Team Where... Everyone knows the goal Members work cooperatively to achieve results Creativity is respected New and better ways are consistently sought out People value their team membership and rarely leave for other opportunities The commitment to success is obvious

Everyone knows the goal

Members work cooperatively to achieve results

Creativity is respected

New and better ways are consistently sought out

People value their team membership and rarely leave for other opportunities

The commitment to success is obvious

C heck Start by knowing where you are...

Check Understand your organization’s goals Understand job responsibilities and have the skills to perform Trust each other and provide help where needed Deal with conflict appropriately and use it to create positive change Share information openly and freely with each other Know the expectations for performance Use time well and solve problems effectively Use a Team Check-up to learn if team members...

Understand your organization’s goals

Understand job responsibilities and have the skills to perform

Trust each other and provide help where needed

Deal with conflict appropriately and use it to create positive change

Share information openly and freely with each other

Know the expectations for performance

Use time well and solve problems effectively

H ear Find out why you are where you are and how to chart a course into the future...

Provide the results of the assessment to all team members Use a SWOT exercise to get all points of view and discover ideas to move the team forward Create a preferred future based on everyone’s input Develop a follow-up plan and put it into action Hear Get the team together to review the Team Check-Up

Provide the results of the assessment to all team members

Use a SWOT exercise to get all points of view and discover ideas to move the team forward

Create a preferred future based on everyone’s input

Develop a follow-up plan and put it into action

O pen Build a human infrastructure that will support your future...

Identify everyone’s communications style within the DISC model of behavior Create awareness of individual style and its impact on the team Show how to adapt personal styles and open communication Build the elements of trust- Congruence, Reliability, Openness and Acceptance Open Map the communication patterns of the team

Identify everyone’s communications style within the DISC model of behavior

Create awareness of individual style and its impact on the team

Show how to adapt personal styles and open communication

Build the elements of trust- Congruence, Reliability, Openness and Acceptance

Develop listening as a key skill in communication with internal and external customers Expand the ability to express ideas, feelings and goals in a way that strengthens the team Help people learn more about each other while they build trust Encourage responsibility and appropriate control of emotions Link personal goals and values to the purpose of the team Open Further Provide guided exploration of interpersonal communication through Adventures in Attitudes ®

Develop listening as a key skill in communication with internal and external customers

Expand the ability to express ideas, feelings and goals in a way that strengthens the team

Help people learn more about each other while they build trust

Encourage responsibility and appropriate control of emotions

Link personal goals and values to the purpose of the team

I nvolve Provide reasons for team membership...

Identify each person’s strength as a Creator, Advancer, Refiner or Executor Provide practice solving problems or developing new products, services or procedures using these roles Experience total involvement with a 30 day idea campaign to reduce costs or increase customer satisfaction Involve Equip people to embrace and participate in change

Identify each person’s strength as a Creator, Advancer, Refiner or Executor

Provide practice solving problems or developing new products, services or procedures using these roles

Experience total involvement with a 30 day idea campaign to reduce costs or increase customer satisfaction

C heck Again Create a feedback culture to keep the team process dynamic...

Revisit the Team Check-Up and compare results to original assessment Use 360 Feedback to assess individual team member or team leader behavior Conduct customer satisfaction surveys (internal and external) Introduce an Individual Development Planning process to set and achieve goals Check Again Assess the organization and its members to measure progress and build skills

Revisit the Team Check-Up and compare results to original assessment

Use 360 Feedback to assess individual team member or team leader behavior

Conduct customer satisfaction surveys (internal and external)

Introduce an Individual Development Planning process to set and achieve goals

E nrich Tap the depths of human synergy...

As the process continues, offer additional opportunities to strengthen the relationships between: Sales reps and prospects with Sales Training Employees and customers with Customer Service Training Supervisors and employees with Management Development All members of the team with Team Building Enrich Take the learning deeper and deeper while expanding the potential of the team

As the process continues, offer additional opportunities to strengthen the relationships between:

Sales reps and prospects with Sales Training

Employees and customers with Customer Service Training

Supervisors and employees with Management Development

All members of the team with Team Building

Imagine Becoming… A Team Of

A Typical Plan How a typical organization would implement the Team of CHOICE process

Phase 1 The Team Checkup Orientation Session Overview of the Team Checkup process Completion of Relationship Profile (DISC)

Orientation Session

Overview of the Team Checkup process

Completion of Relationship Profile (DISC)

Phase 1 The Team Checkup First Town Meeting Results of Team Checkup are discussed DISC Profiles are reviewed Strengths/weaknesses of team are identified using SWOT exercise Ground rules are developed

First Town Meeting

Results of Team Checkup are discussed

DISC Profiles are reviewed

Strengths/weaknesses of team are identified using SWOT exercise

Ground rules are developed

Phase 1 The Team Checkup Second Town Meeting Team strengths & weaknesses are analyzed Team members develop a list of possible goals Ground rules reviewed

Second Town Meeting

Team strengths & weaknesses are analyzed

Team members develop a list of possible goals

Ground rules reviewed

Phase 1 The Team Checkup Third Town Meeting Team goals are selected Action plans created for achieving goals Team members commit to ground rules and action plan

Third Town Meeting

Team goals are selected

Action plans created for achieving goals

Team members commit to ground rules and action plan

Phase 1 The Team Checkup Optional Team Meeting Advanced session on DISC model to build trust among team members

Optional Team Meeting

Advanced session on DISC model to build trust among team members

Phase 2 Building The Team Approach Introduce the Adventures In Attitudes ® Program 10 basic modules plus specific team selections: Relationship Strategies - advanced DISC Time Mastery Stress Management Leadership Innovation

Introduce the Adventures In Attitudes ® Program

10 basic modules plus specific team selections:

Relationship Strategies - advanced DISC

Time Mastery

Stress Management

Leadership

Innovation

Phase 3 Walking The Talk 360 Feedback Assessment as required Peer review of ground rule adherence among team members Feedback to team leader on leadership skills

360 Feedback Assessment as required

Peer review of ground rule adherence among team members

Feedback to team leader on leadership skills

Phase 4 Continuous Improvement Ongoing team member development in skills identified by earlier phases of the process Sales Training Customer Service Training Management Development Team Coaching Team Leader Coaching Select from a wide variety of programs, products and services to meet your team’s unique needs

Ongoing team member development in skills identified by earlier phases of the process

Sales Training

Customer Service Training

Management Development

Team Coaching

Team Leader Coaching

Select from a wide variety of programs, products and services to meet your team’s unique needs

Become A Team of CHOICE!