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Towards Organizational Intelligence

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My presentation for Microsoft Architect Insight conference 2010.

My presentation for Microsoft Architect Insight conference 2010.

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  • In “Power to the Edge”, Alberts and Hayes provide an outline maturity model for the net-centric world. This shows building the basic information sharing capability first, before extending the architecture to include service differentiation (based on shared awareness), collaborative process support and self-synchronization (to provide disruption tolerance).
  • http://www.kaushik.net/avinash/
  • http://commons.wikimedia.org/wiki/File:Factory_1b.svg http://money.howstuffworks.com/government-control-stock-market-crash.htm
  • Transcript

    • 1. Richard Veryard Next Practice Research Initiative Towards Organizational Intelligence
    • 2. What Is Organizational Intelligence? A business perspective “ Learning Organization” “ Responsive Organization” “ Continuous Evolution” Viability, Sustainability Business Survival
    • 3. What Is Organizational Intelligence? A technology perspective “ Sense and Respond” “ Smart Planet” “ Continuous Intelligence” “ Collaboration Networks” “ Enterprise 2.0”
    • 4. Closed loop BI data store data store data store What is Going On (WIGO) policy-making sense-making decision-making Source: CBDI Journal, June 2003
    • 5. What Is Organizational Intelligence? A systems perspective Double-Loop Learning (Argyris) OODA (Boyd) Act Orient Performance Gap Mental Models Act Observe Decide Monitor Decide
    • 6. What Is Organizational Intelligence? A cognitive perspective Sense-Making Communication & Sharing Learning & Development Knowledge & Memory Perception & Monitoring Decision & Action WIGO (what is going on)
    • 7. Perception & Monitoring
      • Business Capabilities
      • Business Intelligence
      • Situation Awareness
      • Tech Platform Examples
      • Data Mining
      • Neural Nets
      Sense-Making Communication Learning Knowledge Perception & Monitoring Decision WIGO (what is going on)
    • 8. NCW Maturity Model Traditional Self-Synchronization Collaboration Organic Sources Information Sharing Shared Awareness Developing Situational Awareness Command and Control 0 1 2 3 4 source: Power to the Edge (Alberts & Hayes, DoD CCRP, 2003)
    • 9. Sense-Making
      • Business Capabilities
      • Analysis
      • Story-Telling
      • Tech Platform Examples
      • Mind-Mapping
      • Modelling Tools
      • Visualization
      Sense-Making Communication Learning Knowledge Perception Decision WIGO (what is going on)
    • 10. Collective Decision-Making
      • Business Capabilities
      • Instant of Seeing
      • Time for Understanding
      • Moment of Decision
      • Tech Platform Examples
      • DecisionStreet
      • Web Analytics
      Sense-Making Communication Learning Knowledge Perception Decision & Action WIGO (what is going on)
    • 11. Memory  Knowledge
      • Business Capabilities
      • Retention
      • Retrieval
      • Tech Platform Examples
      • “ Lotus Knows”
      • Sharepoint shares
      • Google glues …
      Sense-Making Communication Learning Knowledge & Memory Perception Decision WIGO (what is going on)
    • 12. Learning & Development
      • Business Capabilities
      • Single-Loop Learning
      • Double-Loop Learning
      • Tech Platform Examples
      • Smart Software
      Sense-Making Communication Learning & Devt Knowledge Perception Decision WIGO (what is going on)
    • 13. Communications & Sharing
      • Business Capabilities
      • Identifying
      • Locating/Presence
      • Engaging
      • Tech Platform Examples
      • Enterprise 2.0
      • Mobile
      Sense-Making Communication & Sharing Learning Knowledge Perception Decision WIGO (what is going on)
    • 14. Supporting technologies Event Processing Business Intelligence Knowledge Management Social Networking Command and Control Decision Support Collaboration Networks Enterprise 2.0 Process Innovation Sense-Making Communication Learning Knowledge Perception Reasoning / Action WIGO (what is going on)
    • 15. What is the Scope of Intelligence?
      • Enterprise?
      • Ecosystem?
      Hulton Archive/Getty Images Wikipedia
    • 16. Questions for CIOs
      • How important is organizational intelligence to your organization?
      • Who is responsible in your organization for maintaining organization intelligence?
      • What is the role of the CIO in improving the intelligence of the organization?
      • How many of the technical components are present in your organization?
      • How efficiently are they joined up? How effectively are they being used?
      • What is the current value of these technologies to your organization? What is the potential value?
      I for Intelligence ?
    • 17. Questions for Architects
      • How does the structure of organizational knowledge affect the viability and survival of the business?
      • How should enterprise architects think about the structure of knowledge?
      • Are the intelligence loops fully contained within the enterprise? Or should we be looking at intelligence within a larger ecosystem?
      • What implications of intelligence loops for enterprise architecture?
    • 18. Request for help
      • Case examples
        • Describing how the elements of intelligence (do/could/will) contribute to your business success.
        • Describing current or proposed initiatives in terms of organizational intelligence.
      • Opportunities to refine framework
        • Assessment of current / future state
        • Defining change programme
        • Business case and ROI for organizational and technical change
    • 19. Richard Veryard
      • Director, Next Practice Research Initiative
      • rvsoapbox.blogspot.com

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