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The Gamification of Siebel - Thought Stream (Six Part Series)
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The Gamification of Siebel - Thought Stream (Six Part Series)

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Further posts about the Gamification of Siebel : …

Further posts about the Gamification of Siebel :

Part 1 http://ondemand-education.com/corp/index.php/the-gamification-of-siebel/
Part 2 http://ondemand-education.com/corp/index.php/gamification-of-siebel-part-two/
Part 3 http://ondemand-education.com/corp/index.php/gamification-of-siebel-part-three/
Part 4 http://ondemand-education.com/corp/index.php/the-gamification-of-siebel-part-four/
Part 5 http://ondemand-education.com/corp/index.php/the-gamification-of-siebel-part-five/
Part 6 http://ondemand-education.com/corp/index.php/gamification-siebel-part-six/

From On Demand Education Ltd (Siebel Enterprise, Oracle CRM On Demand, Buzzient Social CRM)
http://www.ondemand-education.com
@ondemand_educ

Published in: Technology, Business

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  • Runtime Events (WriteRecord), Conditions (Status=Closed) and Workflow Processes
  • Runtime Events (WriteRecord), Conditions (Status=Closed) and Workflow Processes
  • Runtime Events (WriteRecord), Conditions (Status=Closed) and Workflow Processes, Integration Objects (see http://www.buzzient.com/wp-content/uploads/elearningmodules/eLearningModule4/BuzzientSocialAPI.html)
  • http://www.buzzient.com/wp-content/uploads/elearningmodules/eLearningModule4/BuzzientSocialAPI.html
  • Personalization Rule Set with GetProfileAttrAsInt(“Points”)
  • Universal Inbox Business Service in Workflow Process
  • Badges are “Assets”?
  • Transcript

    • 1. GAMIFICATION OF SIEBELA Thought Stream
    • 2. SERVICE REQUESTS• Closure of a Service Request– Points awarded– Total Number of Service Requests closed permonth counts towards Badge Series #1 (Bronze/Silver / Gold Warrior)– When closed, check for Satisfaction Surveys.• If not present, half points• If both are present, full points• If satisfaction > 90%, multiplier * 2
    • 3. SATISFACTION SURVEYS• Compare initial customer survey with finalsatisfaction survey• Formula adds extra points when level hasimproved by more than X points
    • 4. SATISFACTION SURVEYS
    • 5. SATISFACTION SURVEYS
    • 6. ASSESSMENTS• Player must complete assessment of ServiceRequest before the Status reaches Waiting onCustomer• Failure will show up on leaderboard• Success will count to leaderboard• 100% per cent record per week will lead toBadge Series #2 Assessment Wizard
    • 7. ASSESSMENTS
    • 8. ASSESSMENTS
    • 9. SENTIMENT AWARDS
    • 10. SENTIMENT AWARDS• Add Points based on changes in Sentiment ofCustomer Social Media Posts– Buzzient Social CRM integration– Buzzient Social API in Workflow Process
    • 11. UNEXPECTED AWARDS• Administrator can introduce temporary rulesto generate new play– Unexpected awards can be• Multiplier of points for a duration• Random points additions• Manual Badge Allocation– Run Time Events triggering Attribute Set(Increment) or Workflow to Increment Points
    • 12. MANAGER AWARDS• Manager can award points at his / herdiscretion– Player is advised via Universal Inbox
    • 13. PEER AWARDS• When Service Request is closed, all owners(Audit of Owner) will be advised they canboost a colleagues points by requesting a PeerAward• Managed via Universal Inbox
    • 14. SEE MY STATUS• Home page shows– My points– My badges• Inbox shows– Badge notifications– Manager Points Awards– Peer Points Awards
    • 15. HOMEPAGE
    • 16. PERSONALIZATION
    • 17. POINTS IN YOUR INBOX
    • 18. POINTS AND BADGES THOUGHTS• Points as part of Personalization Profile?• Badges might be Products in a Catalog and“won” as Assets assigned to a Contact• Possibility to use Order Approvals, AssetManagement
    • 19. BADGES AS PRODUCTS
    • 20. BADGES AS PRODUCTS
    • 21. BADGES AS PRODUCTSProduct Images and Thumbnails
    • 22. CATALOG AND CATEGORYBadges as Products organized into Catalog and Categories
    • 23. BADGE ASSETSAsset assigned to a Contact
    • 24. BADGE ASSETS
    • 25. BADGES IN YOUR INBOX
    • 26. APPROVALSCould also leverage Order Approval, Universal Inbox and Workflows
    • 27. LEADER BOARD• The leader board is a BI Publisher Report orList Applet that has been customized
    • 28. LEADERBOARD