On Demand Education Ltd - Siebel CRM Cookbook Recipe 11 - Social Influence

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Short presentation to accompany the blog post at http://ondemand-education.com/blog/?p=167 and the http://www.ondemand-education.com/cookbook series, recipe 11

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On Demand Education Ltd - Siebel CRM Cookbook Recipe 11 - Social Influence

  1. 1. Siebel Cookbook<br />Recipe Eleven<br />
  2. 2. The Recipe<br />Use Klout with CRM On Demand to learn more about our Contacts <br />Their Clout and Influence<br />Who they influence and how much<br />
  3. 3. The Ingredients<br />Microsoft Visual Studio<br />Oracle CRM On Demand<br />Klout API<br />
  4. 4. Preparation<br />You will need a Klout account to be able to use the API<br />http://www.klout.com<br />Register an application for an API key<br />Learn about the exciting API functions<br />http://developer.klout.com/api_gallery<br />
  5. 5. Preparation 3<br />You will need CRM On Demand <br />You will need your Klout API Key<br />You will need to know a little about Klout (go on, you know you want to!)<br />
  6. 6. Part One<br />Create a simple VB application that <br />Opens a Web Page to summarize the Klout Score and Influence information about a CRM On Demand Contact<br />
  7. 7. Part One<br />In Visual Studio<br />Create a Web Project<br />Create a blank Web Form<br />Call the Klout API using your API key and passing a URL variable called users<br />
  8. 8. Part Two<br /><ul><li>Use XSLT to transform the XML into something simpler
  9. 9. Connect your XMLDataSource to the output of the transformation</li></li></ul><li>Part One<br />In Visual Studio<br />Customize the Data Binding as you wish<br />
  10. 10. Part Two<br />Add a new Field to the Contact Object to store the Twitter User Id of your Contacts<br />
  11. 11. Part Two<br />Create Web Applet to display the Visual Studio Web Page<br />
  12. 12. Part Three<br />Begin to enjoy Klout Integration<br />
  13. 13. Part Three<br />There are many more useful and interesting API calls than this one<br />Score-related<br />User-related<br />Relationship-related<br />Influenced By<br />Influencer of<br />
  14. 14. Conclusion<br />We use Visual Studio to provide Web Pages that<br />Communicate with Klout via the API<br />Communicate with CRM On Demand <br />Klout is a valuable tool to discover what is the reach and influence of your customer!<br />
  15. 15. Files<br />This Presentation on Slideshare<br />Short Video http://screenr.com/fH9<br />

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