On Demand Education Ltd - Siebel Cookbook Recipe 9 - Sentiment Analysis and CRM On Demand / OpenDover
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On Demand Education Ltd - Siebel Cookbook Recipe 9 - Sentiment Analysis and CRM On Demand / OpenDover

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Siebel Cookbook Recipe 9 from On Demand Education Ltd with a simple example of sentiment analysis using CRM On Demand and OpenDover. Go to www.ondemand-education.com/cookbook for more.

Siebel Cookbook Recipe 9 from On Demand Education Ltd with a simple example of sentiment analysis using CRM On Demand and OpenDover. Go to www.ondemand-education.com/cookbook for more.

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On Demand Education Ltd - Siebel Cookbook Recipe 9 - Sentiment Analysis and CRM On Demand / OpenDover On Demand Education Ltd - Siebel Cookbook Recipe 9 - Sentiment Analysis and CRM On Demand / OpenDover Presentation Transcript

  • Siebel Cookbook
    Recipe Nine
  • The Recipe
    Implement a demonstration of Sentiment Analysis of Service Request description using OpenDover Web Service
  • The Ingredients
    Oracle CRM On Demand
    OpenDover Web Service
    Visual Studio
  • Preparation
    Before you begin, go to www.opendover.nl and follow the instructions to register as a Developer and obtain an API Key
    All API calls need an API key
  • Overview
    The example will use a simple ASPX web page to pass the Service Request Description to OpenDover, and perform some simple extraction of data
    The result will be displayed in an HTML window
    The user will access it from a Web Link
  • Part One
    Create a New .NET Web Application
    Add one Web Form
    Add a Web Reference to http://developer.opendover.nl/files/opendover_api_v1_soap.wsdl
  • Part Two
    On the Web Form add one Table
    In the Web Form Code, for the Page_Load event
    Capture QueryString variable “SRData”
    Dim mySRData As String = Request.QueryString("SRData")
    Execute the rest of the code if SRData has some text in it
  • Part Three
    To Call the GetSentiment method
    Import your OpenDover Types
    Dim myWSCall As New OpenDoverService
    Dim mySentimentResponse As New srchSentimentsResponse         
    mySentimentResponse = myWSCall.searchSentiments(api, text) where api is your key and text is the text of your Service Request
  • Part Four
    Parse or display the response from the Web Service
    By creating rows and cells in your table
    By adding text to your page
    However you wish to do it
  • Part Five
    Add a new Field for Service Request in your CRM On Demand
    Type Web Link
    URL http://yourserver/yourpage.aspx?SRData=%%%Description%%%
    Open in new Window
  • Part Six
    Update the Service Request Detail Layout to include the new Field
    Make sure the Page Layout is used in your Role Definition
  • Part Seven
    Create a new Service Request and in the Description field, enter text that uses keywords based on the current Domains that are supported (see http://developer.opendover.nl/)
    For example
    Health – Pharmaceuticals
    Law
    Product - Camera
    Product - Car
    Product - Computer
    Product - Monitor
    Etc etc
  • Part Eight
    Click your new Web Link
    Observe the results of the Sentiment Analysis
  • Part Nine
    Enhance the popup Window
    JavaScript
    Or use the ODED Assistant to embed a button in CRM On Demand directly to a customizable pop-up window
  • Conclusion
    The OpenDover Web Service offers a useful way of implementing a Sentiment analysis functionality for Service Requests in CRM On Demand
    Watch for enhancements and increased domain coverage at www.opendover.nl
  • Files
    Zip file
    Visual Studio Files
    Video of Result