Buzzient Enterprise API and Siebel CRM - 3

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Short presentation about the Conversation Entity and the related information, and the value of this information from a Siebel CRM perspective. Accompanies the blog article http://ondemand-education.com/blog/?p=765

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Buzzient Enterprise API and Siebel CRM - 3

  1. 1. On Demand Education LtdBUZZIENT ENTERPRISE API - 3
  2. 2. Flyby Context• Buzzient Enterprise API – Conversation Entity represents a set of replies relating to one parent Post – Provides a history list of interactions – Output contains • Post entities – Author Entity – Keyword entitiesNo warranty is given or implied, these examples are for educational purposes only
  3. 3. Flyby Scenario • Siebel Tools – Workflow Designer – EAI HTTP Transport • SendReceive – XML Output • External Integration Object Instance – Standard Business Services • Manipulate IO Instance
  4. 4. EAI XML Converter • Convert XML Output to SiebelMessage for processing
  5. 5. SiebelMessage• Manipulate the SiebelMessage using the standard Business Services in Siebel Enterprise – Example uses the Row Set Transformation Toolkit
  6. 6. XML OutputUsing XML Output makes it easy to build BI Publisher Reports based on this data source
  7. 7. Output Options• Buzzient Enterprise API – JSON (default) or XML Output
  8. 8. Conclusion• Buzzient Conversation Entities are useful structures relating the history of replies to a parent Post – The Parent Post maybe be related to Siebel CRM data such as a Service Request – Users benefit from the combined value of Siebel CRM Entities and Buzzient Entities

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