Your SlideShare is downloading. ×
0
Buzzient and Siebel CRM
Buzzient and Siebel CRM
Buzzient and Siebel CRM
Buzzient and Siebel CRM
Buzzient and Siebel CRM
Buzzient and Siebel CRM
Buzzient and Siebel CRM
Buzzient and Siebel CRM
Buzzient and Siebel CRM
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Buzzient and Siebel CRM

1,062

Published on

Published in: Technology, Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,062
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
10
Comments
0
Likes
2
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Standard HTTP Business Service with no special handling for the API Call
  • Of course you may choose to have the processing of the JSON into XML performed in middleware or by an external service
  • You can use the retrieved data in whatever way makes sense for your business!
  • Transcript

    • 1. On Demand Education LtdBUZZIENT ENTERPRISE API
    • 2. Buzzient Open API now online• http://developers.buzzient.com – Full Documentation of both the Data API and the Engagement API – Testing Console – Enrol to receive API Key (required for API calls)
    • 3. Data API• List of Posts• Specific Posts (Post Id, Author, Source, Keyword, Filter) sorted by sentiment, date, limit...
    • 4. Engagement API• List of Channels (authorised twitter, Facebook accounts)• Reply to a Post• Publish a Post – Includes Integration Entity for linking to CRM system
    • 5. Siebel Workflow Example• Using EAI HTTP Transport – Calling the Buzzient Open API – Getting Posts – Requires API Key – Output received in JSON format – Processed and Inserted into Siebel CRM
    • 6. EAI HTTP Transport• SendReceive Method – HTTPRequestTemplateURL – HTTPRequestMethod• Buzzient Open API responds with Output including status and timeout / end of data flags
    • 7. Output of API is in JSON Format Convert to XML using Web Service or Business Service
    • 8. Siebel Operation Extract data from PropertySet and insert into Siebel
    • 9. Summary• Buzzient Open API makes integrating Buzzient and Siebel Enterprise CRM easy by allowing Business Automation Workflow to call the API through Standard Business Services• Processing the Response can allow developers to retrieve information and insert it into Siebel Enterprise CRM

    ×