UX
Post University
Todays Agenda
• Who we are, what we do
• What is User Experience Design?
• What it takes to be a UX Consultant
• Quick han...
Steve Fenn
@stevefenn
Richard Foggin
@richardfoggin
2min
3min
• Bristol based digital agency working with local
authorities, charities, government departments and
commercial secto...
3min
• Visual Designer
• UXD
• Information Architect
• User Experience Consultant
IA/UX
CONSULTANT
You!
5min
2min
I have no idea, what you’re talking about
or what UX is?
5min
2min
Great things
about working
in UX
3min
Challenges
Warning:
Clients can
cause lunacy!
Which Job are
you?
Front End Developer
take 10
25 min
Total
UX Research
understanding users
5min
Conducting user interviews
2min
• Decide what you want to learn
• Find people to talk to
• Prepare you experiment
• Get ou...
2min
Setting up for a good
interview
• Setting research goals
• Who are you going to interview, what’s their relation to t...
Giving a good interview
• Get people talking by getting examples, not just yes and
no answers
• Echo what has just been sa...
Bad Questions
• Leading questions e.g “do you use you macbook to
study?” “how do you study”
• Closed questions e.g “do you...
2min
Emotion
• Emotions can give real (true) insight into peoples
thoughts and feelings
• Pick up on words like “annoying”...
5min
Let’s get busy
• Get into groups of 3
• You will take it in turns to be the interviewer,
interviewee and note taker
•...
40min
Practice
• You can now take turns to interview each other
• Take 8 minutes an interview with 2 minutes at the end to...
Re-cap
• What did you find challenging about the interview?
• Did you find yourself as an interviewee talking in more
dept...
Cheat Sheet
• UX is a craftsman job select the tool and use it properly
• Consider real world implications of your decisio...
It’s a wrap
• Steve - Focus @stevefenn steve@thisisfocus.co.uk
• Rich - True @rafoggin richard.foggin@truedigital.co.uk
• ...
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UX post university

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An insight into UX. The success and failures of a rapidly growing industry from the perspective of post graduates aimed at novices and students.

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  • Visual Desginer - typography, grids, moodboards, editorial and promotional pieces UXD - focusing of design principles, affordances, content chunking, heirachy of contents, working from user requirment briefs Information Architect - Managaing Client and user requirements, understanding the organisations all in order to draft prototypes dictacting the technical and User Experience Consultant - Research, user testing, ethnographies, Expert review
  • Who are you? show of hands how many see your selves as Designer, Developer, UXer’s none/other
  • It’s all around us....like the matrix! usability, psychology, design
  • negotiating with people, estimating time and ability to REALLY Be a great problem solver, understand how to make complex system simple (or at least appear so) ux knowledge prototyping, methodologies, analysis of everything you do being able to relate to all kinds of people and experiences flexability - ability to adapt to change inquisative mind innovative empathy
  • Improving the quailty of the end product Being creative and adapative to your users User satisfaction and no surprises at the end of a project Guiding projects to achieve the over-rounded goal Simplyfing complex processes!!
  • Clients! Being a UX person does not mean you know how to make everything user friendly without research/investigation - best practices/guesses Sometimes it can be very hard to convince a client that as not empathetic understanding to the UX goals Structuring your rational in order to handle discussions agency and client side
  • LETS ACTUALLY FIND SOMEONE A JOB!! Designer? Developer? UXer? none/other? Front End Developer (HTML5 guru / jQuery ninja!)        Requirements: HTML5, CSS3, jQuery, Ninja like front end skills        Other skills: UX consideration & experience, Strong front end portfolio          Graduate/Junior Front End Web developer        HTML5, Foundation and Bootstrap, PHP / MySQL, UX and UI design experience        Front-End Web Developer - HTML, CSS, JavaScript/JQuery        HTML5/CSS3, Responsive/mobile build, JavaScript/jQuery, Git/SVN,        Being part of a small team means you’ll be exposed to all parts of the project life-cycle, getting involved in the initial UX and design phases through to build and final QA.
  • eg, what research methods did you use to find this university what impacts your buying decisions when purchasing a phone what online tools do you use to manage your uni work iOS7 Getting to and from university Need to find a common interest (useful) so you can both answer and ask questions with some previous knowledge
  • UX post university

    1. 1. UX Post University
    2. 2. Todays Agenda • Who we are, what we do • What is User Experience Design? • What it takes to be a UX Consultant • Quick hands on practical • Re-cap. UX/Uni Cheat Sheet, Questions
    3. 3. Steve Fenn @stevefenn Richard Foggin @richardfoggin 2min
    4. 4. 3min • Bristol based digital agency working with local authorities, charities, government departments and commercial sector • Small agile Ruby on Rails agency • Steve’s role has developed into a front-end developer Developer
    5. 5. 3min • Visual Designer • UXD • Information Architect • User Experience Consultant IA/UX CONSULTANT
    6. 6. You! 5min
    7. 7. 2min
    8. 8. I have no idea, what you’re talking about or what UX is?
    9. 9. 5min
    10. 10. 2min Great things about working in UX
    11. 11. 3min Challenges Warning: Clients can cause lunacy!
    12. 12. Which Job are you? Front End Developer
    13. 13. take 10 25 min Total
    14. 14. UX Research
    15. 15. understanding users 5min
    16. 16. Conducting user interviews 2min • Decide what you want to learn • Find people to talk to • Prepare you experiment • Get out of the building • Collect your evidence • Debrief, share, draw conclusions
    17. 17. 2min Setting up for a good interview • Setting research goals • Who are you going to interview, what’s their relation to the organisation; get an even test • Plan, plan, plan
    18. 18. Giving a good interview • Get people talking by getting examples, not just yes and no answers • Echo what has just been said to you “Confusing?” and focus points you want to explore “can you tell me more?” • Listen. Really Really...Really....LISTEN! • Don’t think about what your going to say next, focus on what’s being said
    19. 19. Bad Questions • Leading questions e.g “do you use you macbook to study?” “how do you study” • Closed questions e.g “do you get the bus to uni?” • Spending too long asking a question that’s too specific • You want the interviewee to talk, not you • Try not to sound like your giving an interrogation
    20. 20. 2min Emotion • Emotions can give real (true) insight into peoples thoughts and feelings • Pick up on words like “annoying” and “frustrating” and get them to elaborate • Ask them how they feel when they performed a task, or if they enjoyed it
    21. 21. 5min Let’s get busy • Get into groups of 3 • You will take it in turns to be the interviewer, interviewee and note taker • Pick a topic to interview the other people in your group about • Plan out the rough path you want to take in the interview and what you want to learn from the other person
    22. 22. 40min Practice • You can now take turns to interview each other • Take 8 minutes an interview with 2 minutes at the end to critique the interview as a group • Manage your own time and techniques using some of the hints we have given you • Note takers try and take down important insights from the conversation, not everything being said
    23. 23. Re-cap • What did you find challenging about the interview? • Did you find yourself as an interviewee talking in more depth than you would imagine? • How would you improve your plan if you were starting again?
    24. 24. Cheat Sheet • UX is a craftsman job select the tool and use it properly • Consider real world implications of your decisions • Think about the worst way to do something in order to understand the best way • Don’t expect to find a printer on hand-in day. HA!
    25. 25. It’s a wrap • Steve - Focus @stevefenn steve@thisisfocus.co.uk • Rich - True @rafoggin richard.foggin@truedigital.co.uk • Recommended books: Smashing UX Design, Universal Principles of Design, Communicating the user experience • Please feel free to ask any questions!

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