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BCS (CMA) March 2010


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Slides recently presented at the CMA event held at the British Computing Society.

Slides recently presented at the CMA event held at the British Computing Society.

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    • 1. 2010 – Year of the Cloud? Richard Britton
    • 2. Background
      • Me and my experiences…
      • Until recently - IT Director at one of the leading ISPs Easynet Connect
          • Quality connectivity & internet access for small to medium size businesses in the UK
          • Owning a network with 6030km of fibre and last mile access to over 70% of businesses in the UK
          • One of the largest networks in the UK and now with global reach
          • 1200 local exchanges. Largest SDSL coverage in the UK, exceeding that of BT
          • Produced a Cloud Computing adoption report in 2008 & 2010
      • Background in consultancy and business change
      • Implemented a programme of “Cloud” solutions to transform Easynet Connect’s systems
    • 3.
      • Is it the
      • Year of
      • The Cloud?
    • 4. Easynet Connect Cloud report – key stats
      • Do you plan to use Cloud Computing within 5 years: 73% of respondents said yes…
      • Do you plan to use Cloud Computing within 1 year: 37% of all respondents said yes…
      • Large SME (+50 employees) stats:
      • 66% already use or plan to use the cloud in 2010
    • 5. The Hype has been building…. (Source: Google Trends March 2010)
    • 6. So let’s define ‘The Cloud’…
      • There are three rough categories…
      • Infrastructure
      • Servers now subdivided into virtual machines; they are no longer location specific or persistent
      • Applications
      • Software as a service; applications, web-based or not, are no longer come as a big chunk of software, they’re made up of a combination of electronic services
      • Periphery – the cloud meets the real world...
      • The User Interfaces are changing because there is no software to install and specific best of breed services are consumed on the go
      (Source: definition from Oct 2008)
    • 7. I’m going to talk about…
      • Infrastructure
      • A little bit
      • Applications
      • Quite a bit
      • Periphery – the cloud meets the real world...
      • I’ll touch on it
    • 8. Case Study - Easynet Connect
    • 9. Case Study - Easynet Connect
      • Fast growth for over a decade
      • 50 + systems and data sources grew organically and used to run business
      • Desire for rapid change low capital project; perfect for Enterprise Cloud Computing model
    • 10. Replacing a legacy architecture…
    • 11. SUPPORT SERVICE MANAGEMENT SALES & MARKETING Order Provisioning Product Mgt AR & Billing Customer Portal Partner Portal Salesforce API Cast Iron service bus
    • 12. Case Study - Easynet Connect
      • Implementation addressing all end to end business processes in 12 months
      • ‘ Re-platformed’ business using Enterprise Cloud Computing
      • Improved book-to-bill times, better customer satisfaction seen with Net Promoter Score, Single View of the Customer
      • Able to focus purely on functional needs as technology taken care of – a rarity in technology centric projects
    • 13.  
    • 14. Cloud Computing – Why now, why 2010?
    • 15.
      • Convenience
    • 16. Cloud has been offering convenience for a while
      • First consumer cloud…
      • Then enterprise cloud…
      • Now the collaborative cloud…
    • 17. Collaboration: a few more details
      • Examples of what is happening
          • Niche vendors creating pre-integrated solutions to Enterprise Cloud Computing
            • the Salesforce Appexchange, Netsuite SuiteBundler
          • Cloud to cloud integration
            • E.g. Google to
            • Enables Best of breed solutions possible with reduced integration
          • Projects are shared within communities
            • e.g. CastIron integration projects that link business applications are shared between licensees
          • Product knowledge is being shared through communities such as twitter & facebook then aggregated back into business world through cloud integration
            • Take a look at the contact centre knowledge base integration to facebook / twitter
          • Jobs are being advertised and expertise shared on LinkedIn
    • 18.
      • Value for
      • Money
    • 19.
      • What are the threats?
          • Customers are expecting the same for less
          • Staff cutbacks have left dangerous holes in the IT knowledge base of organisations
          • Asking for budget for another server just doesn’t cut it…
      • What is the reality?
          • Cloud is more than a cyclical-change in the IT market; the recession has become a catalyst for a new technology paradigm
          • Most major IT vendors are converging on the Cloud subscription model
          • The Cloud USP has a critical role in this market; no capital outlay, no infrastructure to scale and manage, control to incrementally decrease IT footprint as well as grow it
          • Deployment lead times are reduced so projects are cheaper
      Weak economy: the Cloud perspective
    • 20.
      • What is my experience?
          • The basic building blocks are there, so Easynet Connect’s deployment was faster
          • The capital outlay was less than it would have been historically; so the pay back in the business case is indeed faster
          • Sizing of the solution is straightforward; it will scale as needed
          • A weak economy is an opportunity for a spring clean, a chance to build support for programme of IT renewal with long term efficiency in the Cloud
      Weak economy: the Cloud perspective
    • 21. Fast implementation and feature-rich
      • Standardised & Simple
    • 22. Standardisation: where 2010 is taking us
      • The opportunity
          • A ready made IT roadmap; everything has been considered security, scaling, consistency, performance & availability, version control, programming language
      • Things to watch
          • Choosing a cloud is a decision point on the IT roadmap
          • The leading clouds all have different ‘flavours’;
            • Google Apps is search optimised (python & big table)
            • Salesforce is Customer relationship orientated
            • Microsoft is versatile but it will continue the licensing arrangements…
            • Amazon – low complexity and high volume
    • 23. Clouds should have great security and scalability
      • Trust
    • 24. Security: the considerations
      • What are the risks?
          • Public clouds are a target for hacking
            • ‘ The’ Google hack
          • Denial of service attacks have happened
            • Alleged cause of AWS outage in July 2008
      • What is the reality?
          • Only large enterprises have a cohesive, holistic security policy with dedicated resourcing – others cannot afford it
          • Many businesses accept a degree of risk unless they are operating in a secure industry (FS, Defence etc)
          • But this could happen to your ‘private cloud’ hosting provider…
    • 25.
      • What is my experience?
          • Cloud security is a commercial issue before it is a technical one, so check the contract
          • Cloud computing is Darwinian – if security breaches, customers will leave. So they are in the security business…
          • Understand encryption implications & multi-tenant handling of data
          • Look for Safe Harbour agreement to be in place if data is leaving Europe
          • When you read the hype - consider what IT managers have to gain from moving to a public cloud…
      Security: My experience
    • 26. Cloud Conclusions
      • Yes, 2010 is the year of the Cloud. The technology, economics and interest are all ready for it.
      • Maturation of Cloud solutions will make the playing field clearer with experts emerging on transitioning into the cloud
      • Businesses will move standard solutions to the cloud and manage their own core competences; integrating both delivers full value chain
      • Public clouds will become more business orientated and less consumer orientated; venture capital has dried up and cloud services need to monetise, e.g. Skype for business
      • Finally, ISPs must ensure that they offer fast, reliable and resilient internet connections because the Cloud means less LAN traffic and more internet (e.g. Gmail for business versus in-house MS exchange server)
    • 27.
      • Any Questions?