2. Defining Auditor Learning Objectives: What an Auditor Needs to Learn Define Training Needs Define Training Needs Provide for Training Monitor Design and Plan Training Evaluate Training Outcomes

Intro to Auditor Learning Objectives As a course designer, you need to understand that there are three broad learning objectives for the social and environmental auditor: Knowledge (also called didactic or cognitive learning) Skills Attitude (also called affective learning) www.isealalliance.org Skills Knowledge Attitude

As a course designer, you need to understand that there are three broad learning objectives for the social and environmental auditor:

Knowledge (also called didactic or cognitive learning)

Skills

Attitude (also called affective learning)

Expanding from Generic to Standard Specific Learning Objectives Example topic: Child Labor in the workplace www.isealalliance.org Auditor Skills Interviewing workers Reviewing identification documents for inconsistencies Reviewing documents for possible use of unauthorized sub-contractors Drawing information from schools Visual observation for underage workers Auditor Knowledge National law defining “child” & “young worker” and compulsory education laws International conventions on allowable work Common problems in sector and region - use of child labor in embroidery Standard policy on allowable work Hazards to young workers Auditor Attitude Personal and cultural bias toward child labor Understanding local context, including parent situation Willingness to investigate for possibly forged documents Recognizing value of remediation

Auditor Skills

Interviewing workers

Reviewing identification documents for inconsistencies

Reviewing documents for possible use of unauthorized sub-contractors

Drawing information from schools

Visual observation for underage workers

Auditor Knowledge

National law defining “child” & “young worker” and compulsory education laws

International conventions on allowable work

Common problems in sector and region - use of child labor in embroidery

Standard policy on allowable work

Hazards to young workers

Auditor Attitude

Personal and cultural bias toward child labor

Understanding local context, including parent situation

Willingness to investigate for possibly forged documents

Recognizing value of remediation

Auditor Knowledge Fundamentals Your curriculum must clearly define the criteria against which the auditor is measuring each facility Relevant UN Conventions Core ILO Conventions ISO management system principles, including ISO 19011:2000, process for conducting a management system-based audit ISO 14001 – Environmental standard Your standard, if applicable Relevant industry or corporate codes National and local law Trade agreements and treaties Defining Auditor Learning Objectives Knowledge www.isealalliance.org What are the specifics for your system? Click below for a worksheet to get you started.

Your curriculum must clearly define the criteria against which the auditor is measuring each facility

Relevant UN Conventions

Core ILO Conventions

ISO management system principles, including ISO 19011:2000, process for conducting a management system-based audit

ISO 14001 – Environmental standard

Your standard, if applicable

Relevant industry or corporate codes

National and local law

Trade agreements and treaties

Auditor Knowledge Fundamentals Audit preparation – before visiting the facility Introductory meeting with facility management Facility walk-through or tour Interviewing workers On-site document review Closing meeting with facility management Guidelines for managing follow-up activities Defining Auditor Learning Objectives Knowledge www.isealalliance.org Click below for a sample Auditing Guidance for Social Auditors. You can also reference ISO19011:2002 Guidelines (http://www.iso.org/iso/catalogue_detail?csnumber=31169)

Audit preparation – before visiting the facility

Introductory meeting with facility management

Facility walk-through or tour

Interviewing workers

On-site document review

Closing meeting with facility management

Guidelines for managing follow-up activities

Intro to Auditor Learning Objectives Skills Knowledge Attitude www.isealalliance.org

Auditor Skills Fundamentals Core Skills Document review Stakeholder engagement, including interviews with NGOs and trade unions Interviewing workers and managers Visual observation Physical inspection Identifying needed corrective actions Analyzing the severity of problems and whether systemic Defining Auditor Learning Objectives Skills www.isealalliance.org

Core Skills

Document review

Stakeholder engagement, including interviews with NGOs and trade unions

Interviewing workers and managers

Visual observation

Physical inspection

Identifying needed corrective actions

Analyzing the severity of problems and whether systemic

Auditor Skills Fundamentals Core Skills Verification Time management Audit planning and coordination with client and audit team Researching relevant laws and collecting data Audit report writing Effective sampling techniques Specialized skills specific to your standard Defining Auditor Learning Objectives Skills www.isealalliance.org These are the general topics to cover. What are the specific activities and related skills needed to audit to your standard? Click below for a worksheet to get you started.

Core Skills

Verification

Time management

Audit planning and coordination with client and audit team

Researching relevant laws and collecting data

Audit report writing

Effective sampling techniques

Specialized skills specific to your standard

Intro to Auditor Learning Objectives www.isealalliance.org Skills Knowledge Attitude

Auditor Attitude Fundamentals Cultural awareness and sensitivity (such as attitude toward discrimination) Evaluating conflicting evidence Willingness to engage with external stakeholders Thoroughness in conducting background research Investigative approach Fundamental attitude toward management and workers Defining Auditor Learning Objectives Attitude www.isealalliance.org

Cultural awareness and sensitivity (such as attitude toward discrimination)

Evaluating conflicting evidence

Willingness to engage with external stakeholders

Thoroughness in conducting background research

Investigative approach

Fundamental attitude toward management and workers

Auditor Attitude Fundamentals Open-minded and as objective as possible Ability to empathize with all parties Professionalism and discretion Ability to lead or be part of team, as appropriate. Defining Auditor Learning Objectives Attitude www.isealalliance.org These are the general topics to cover. What are some other attitudes needed to audit to your standard? Click the notes for a worksheet to get you started.

Open-minded and as objective as possible

Ability to empathize with all parties

Professionalism and discretion

Ability to lead or be part of team, as appropriate.

Defining Advanced Learning Objectives www.isealalliance.org These are the general topics to cover. What are the specific objectives for your standard? Click the notes for a Worksheet to get you started. Auditor Skills Effectively interviewing workers Comparing docu ments Identifying methods of document manipulation Determining possible use of unauthorized sub-contractors Root cause analysis Diffusing hostile situations Ability to secure management buy-in and trust of workers Drawing information from NGOs and unions Knowledge Common problems by industry and location Difficult elements to audit in your standard Mathematical ability related to calculations (such as wage) and other statistical analyses Attitude Evaluating credibility of worker and management statements and allegations Creative approach to problem solving

Auditor Skills

Effectively interviewing workers

Comparing docu ments

Identifying methods of document manipulation

Determining possible use of unauthorized sub-contractors

Root cause analysis

Diffusing hostile situations

Ability to secure management buy-in and trust of workers

Drawing information from NGOs and unions

Knowledge

Common problems by industry and location

Difficult elements to audit in your standard

Mathematical ability related to calculations (such as wage) and other statistical analyses

Attitude

Evaluating credibility of worker and management statements and allegations

Creative approach to problem solving

Sequencing Learning Objectives Your audit system may have multiple levels of auditors (e.g. Lead auditor, team member, content expert, etc.). If so, you’ll need to define the learning objectives for each level: Review the completed Worksheets in which you defined the core and advanced knowledge, skills and attitude. From the Worksheets, define the additional learning objectives required to advance to the next auditor level. Auditor knowledge, skills and attitudes need to be continually refreshed, updated and calibrated. Define a course path that moves the student from basic to advanced auditor levels and also incorporates ongoing learning (e.g. Basic, Advanced, Special Skills, Refresher, Calibration courses) Define non-classroom pre-requisites, like field experience, for each level, including timeline. Defining Auditor Learning Objectives www.isealalliance.org

Your audit system may have multiple levels of auditors (e.g. Lead auditor, team member, content expert, etc.). If so, you’ll need to define the learning objectives for each level:

Review the completed Worksheets in which you defined the core and advanced knowledge, skills and attitude.

From the Worksheets, define the additional learning objectives required to advance to the next auditor level.

Auditor knowledge, skills and attitudes need to be continually refreshed, updated and calibrated.

Define a course path that moves the student from basic to advanced auditor levels and also incorporates ongoing learning (e.g. Basic, Advanced, Special Skills, Refresher, Calibration courses)

Define non-classroom pre-requisites, like field experience, for each level, including timeline.