1. Managing a Social & Environmental Auditor Training Program Define Training Needs Provide for Training Monitor Design and Plan Training Evaluate Training Outcomes

Overview of an Auditor Training Program An auditor training program has a lot of parts: Curriculum - you’ll need to define what you want the auditors to know, and how to best teach them Trainers - you’ll need a way to recruit and train your trainers, plus you’ll need a way to make sure there’s consistency in what’s being taught from trainer to trainer Overall program management - you’ll need to design a system to effectively manage the program - you’ll need a set of procedures that gives you consistency yet flexibility - you’ll need a “management system.” Managing an Auditor Training Program www.isealalliance.org

An auditor training program has a lot of parts:

Curriculum - you’ll need to define what you want the auditors to know, and how to best teach them

Trainers - you’ll need a way to recruit and train your trainers, plus you’ll need a way to make sure there’s consistency in what’s being taught from trainer to trainer

Overall program management - you’ll need to design a system to effectively manage the program - you’ll need a set of procedures that gives you consistency yet flexibility - you’ll need a “management system.”

Just as management systems are now acknowledged as the key to ongoing social compliance, management systems are the key to building and continually improving an auditor training program. Managing an Auditor Training Program www.isealalliance.org

Management Systems A management system is required to effectively control the consistency and competency of your training program Following ISO and IRCA guidelines for trainers and training delivery, you should define, document and effectively implement processes to ensure that your training is: Consistently controlled Competently presented Capable of assessing student performance Continuously improved & updated These processes should be documented, measured, audited and continually improved. Managing an Auditor Training Program www.isealalliance.org

A management system is required to effectively control the consistency and competency of your training program

Following ISO and IRCA guidelines for trainers and training delivery, you should define, document and effectively implement processes to ensure that your training is:

Consistently controlled

Competently presented

Capable of assessing student performance

Continuously improved & updated

These processes should be documented, measured, audited and continually improved.

Management System Elements There are three main parts to an ISO management system: Documented policies and procedures - you want to implement your program consistently and competently Internal audits - you want to continually evaluate your program effectiveness and find areas for improvement Corrective action system - you need to follow through with an action plan for improvement Managing an Auditor Training Program www.isealalliance.org

There are three main parts to an ISO management system:

Documented policies and procedures - you want to implement your program consistently and competently

Internal audits - you want to continually evaluate your program effectiveness and find areas for improvement

Corrective action system - you need to follow through with an action plan for improvement

Benefits of Management Systems Writing the policies and procedures in your management system forces you to think through all the steps from both internal and external perspectives Clearly defining policies and procedures provides continuity among your offices, your trainers, and if there are any staff changes Having and following a set of procedures streamlines administration and reduces operating costs over time Clearly defining procedures and channels improves communication among all parties Having a management system creates a basis for continual improvement Managing an Auditor Training Program www.isealalliance.org

Writing the policies and procedures in your management system forces you to think through all the steps from both internal and external perspectives

Clearly defining policies and procedures provides continuity among your offices, your trainers, and if there are any staff changes

Having and following a set of procedures streamlines administration and reduces operating costs over time

Clearly defining procedures and channels improves communication among all parties

Having a management system creates a basis for continual improvement

Getting Started Training Mission Statement Procedures for trainer development and evaluation Trainer employment/contracting policies (hiring, compensation, termination) Policy defining the learning objectives, including the knowledge and skills required of your auditors Procedure for developing course content and agenda, including identification of required curriculum elements, instructional strategies and time allocation Procedures for course material preparation and distribution to trainers and students Procedures for assessing student performance, including exams, grading, certification policies Procedures for student feedback on trainer and curriculum Managing an Auditor Training Program www.isealalliance.org

Training Mission Statement

Procedures for trainer development and evaluation

Trainer employment/contracting policies (hiring, compensation, termination)

Policy defining the learning objectives, including the knowledge and skills required of your auditors

Procedure for developing course content and agenda, including identification of required curriculum elements, instructional strategies and time allocation

Procedures for course material preparation and distribution to trainers and students

Procedures for assessing student performance, including exams, grading, certification policies

Procedures for student feedback on trainer and curriculum

Second Stage Policies & Procedures Policy and procedure for regionalization and updating of curriculum Policy and procedure for calibration of trainers Procedures for selecting strategic locations for courses Procedures for selecting training venues and related logistics Procedures for online training Procedures for course sequencing, pre-requisites Procedures for registration and payment Complaint Policies and Procedures Policies and procedures for regular management review of program Policies and procedures for authorizing third parties to conduct training or to partner with your organization for training Managing an Auditor Training Program www.isealalliance.org

Policy and procedure for regionalization and updating of curriculum

Policy and procedure for calibration of trainers

Procedures for selecting strategic locations for courses

Procedures for selecting training venues and related logistics

Procedures for online training

Procedures for course sequencing, pre-requisites

Procedures for registration and payment

Complaint Policies and Procedures

Policies and procedures for regular management review of program

Policies and procedures for authorizing third parties to conduct training or to partner with your organization for training

Centralized Document Control The management system should be centralized to ensure consistency of administration and delivery The course materials should be managed centrally so that the correct versions are consistently distributed and utilized Course rosters, exam results and certificates should be managed centrally Managing an Auditor Training Program www.isealalliance.org

The management system should be centralized to ensure consistency of administration and delivery

The course materials should be managed centrally so that the correct versions are consistently distributed and utilized

Course rosters, exam results and certificates should be managed centrally