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Listen! A Most Valuable Business Skill

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  • + yogsantosh yogsantosh 1 month ago
    Posted a link on twitter and else-where.
  • + yogsantosh yogsantosh 1 month ago
    Excellent and Amazing Presentation - though quiet exhaustive.

    I must agree this is the only resource that I found on listening - which is of very high quality and good input.
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Listen! A Most Valuable Business Skill - Presentation Transcript

  1. Listen! A most under-appreciated yet critical business skill Rich Maggiani Solari Communication © 2009 Solari Communication. All rightsreserved. © 2009 Solari Communication. All rights reserved.
  2. Listening Principle #1 People like to talk. © 2009 Solari Communication. All rights reserved.
  3. Listening Principle #2 People like to hear themselves talk. © 2009 Solari Communication. All rights reserved.
  4. Listening Principle #3 People like to be heard. © 2009 Solari Communication. All rights reserved.
  5. Listening Principle #4 People don’t necessarily like to hear others talk though. © 2009 Solari Communication. All rights reserved.
  6. The Trail Ahead ––––––> An appreciation of listening Some reasons to listen Steps for listening better © 2009 Solari Communication. All rights reserved.
  7. “When I spoke, neither person I was talking to spoke, or even moved. I could feel the weight of their concentration.” © 2009 Solari Communication. All rights reserved.
  8. The Trail Ahead An appreciation of listening Some reasons to listen Steps for listening better © 2009 Solari Communication. All rights reserved.
  9. Why is listening so under-appreciated? © 2009 Solari Communication. All rights reserved.
  10. Effective communication depends mainly on listening. © 2009 Solari Communication. All rights reserved.
  11. In fact, listening is the … © 2009 Solari Communication. All rights reserved.
  12. © 2009 Solari Communication. All rights reserved.
  13. “The effectiveness of the spoken word hinges not so much on how people talk, but mostly on how they listen.” © 2009 Solari Communication. All rights reserved.
  14. Listening is important. © 2009 Solari Communication. All rights reserved.
  15. The sole means of learning for thousands of years. © 2009 Solari Communication. All rights reserved.
  16. Remains an excellent method for learning. © 2009 Solari Communication. All rights reserved.
  17. It’s immediate. © 2009 Solari Communication. All rights reserved.
  18. Get clarification on the fly. © 2009 Solari Communication. All rights reserved.
  19. Since we are all in a hurry… © 2009 Solari Communication. All rights reserved.
  20. Speaking is faster than reading. © 2009 Solari Communication. All rights reserved.
  21. Listening is faster still. © 2009 Solari Communication. All rights reserved.
  22. About 10x faster. © 2009 Solari Communication. All rights reserved.
  23. Ten times. © 2009 Solari Communication. All rights reserved.
  24. So you’re waiting 90% of the time. © 2009 Solari Communication. All rights reserved.
  25. That’s a lot of time. © 2009 Solari Communication. All rights reserved.
  26. What do you do with all that extra time? © 2009 Solari Communication. All rights reserved.
  27. Well, it turns out… © 2009 Solari Communication. All rights reserved.
  28. that what you do with that 90%… © 2009 Solari Communication. All rights reserved.
  29. is key to effective listening. © 2009 Solari Communication. All rights reserved.
  30. “I didn’t have anything to add, so I just kept quiet.” © 2009 Solari Communication. All rights reserved.
  31. We’re listening all the time to… © 2009 Solari Communication. All rights reserved.
  32. Radio. © 2009 Solari Communication. All rights reserved.
  33. Television. © 2009 Solari Communication. All rights reserved.
  34. Telephones. © 2009 Solari Communication. All rights reserved.
  35. Conversations. © 2009 Solari Communication. All rights reserved.
  36. Eavesdropping. © 2009 Solari Communication. All rights reserved.
  37. Podcasts. © 2009 Solari Communication. All rights reserved.
  38. Webinars. © 2009 Solari Communication. All rights reserved.
  39. Meetings. © 2009 Solari Communication. All rights reserved.
  40. Speeches. © 2009 Solari Communication. All rights reserved.
  41. Conferences. © 2009 Solari Communication. All rights reserved.
  42. Conference sessions… © 2009 Solari Communication. All rights reserved.
  43. Right now! © 2009 Solari Communication. All rights reserved.
  44. “Effective listening occurs when there is a high degree of correspondence between the sender’s original message and the listener’s re-creation of that message.” © 2009 Solari Communication. All rights reserved.
  45. The Trail Ahead An appreciation of listening Some reasons to listen Steps for listening better © 2009 Solari Communication. All rights reserved.
  46. 30+ reasons to listen better. © 2009 Solari Communication. All rights reserved.
  47. You can learn something. © 2009 Solari Communication. All rights reserved.
  48. Give an appropriate response. © 2009 Solari Communication. All rights reserved.
  49. Settle a disagreement. © 2009 Solari Communication. All rights reserved.
  50. Solve a problem. © 2009 Solari Communication. All rights reserved.
  51. Negotiate effectively. © 2009 Solari Communication. All rights reserved.
  52. Get information. © 2009 Solari Communication. All rights reserved.
  53. Prevent waste. © 2009 Solari Communication. All rights reserved.
  54. Stay out of trouble. © 2009 Solari Communication. All rights reserved.
  55. Save time. © 2009 Solari Communication. All rights reserved.
  56. Share in the lives of others. © 2009 Solari Communication. All rights reserved.
  57. Be a supportive friend and colleague. © 2009 Solari Communication. All rights reserved.
  58. Discover people’s needs. © 2009 Solari Communication. All rights reserved.
  59. Analyze a speaker’s purpose. © 2009 Solari Communication. All rights reserved.
  60. Improve self-discipline. © 2009 Solari Communication. All rights reserved.
  61. Maintain a flexible attitude. © 2009 Solari Communication. All rights reserved.
  62. Improve your personality. © 2009 Solari Communication. All rights reserved.
  63. Satisfy curiosity. © 2009 Solari Communication. All rights reserved.
  64. Be entertained. © 2009 Solari Communication. All rights reserved.
  65. Accurately evaluate. © 2009 Solari Communication. All rights reserved.
  66. Increase concentration. © 2009 Solari Communication. All rights reserved.
  67. Show compassion. © 2009 Solari Communication. All rights reserved.
  68. And the top ten reasons to listen: © 2009 Solari Communication. All rights reserved.
  69. 10. Avoid being embarrassed. © 2009 Solari Communication. All rights reserved.
  70. 9. Understand a situation. © 2009 Solari Communication. All rights reserved.
  71. 8. Make informed decisions. © 2009 Solari Communication. All rights reserved.
  72. 7. Be more efficient and productive. © 2009 Solari Communication. All rights reserved.
  73. 6. Ask intelligent questions. © 2009 Solari Communication. All rights reserved.
  74. 5. Be valued and trusted. © 2009 Solari Communication. All rights reserved.
  75. 4. Show respect. © 2009 Solari Communication. All rights reserved.
  76. 3. Make more money. © 2009 Solari Communication. All rights reserved.
  77. 2. Build relationships. © 2009 Solari Communication. All rights reserved.
  78. And the number one reason to listen: © 2009 Solari Communication. All rights reserved.
  79. 1. People will like you. © 2009 Solari Communication. All rights reserved.
  80. “She was that rarest kind of person, someone who truly listens.” © 2009 Solari Communication. All rights reserved.
  81. How does this relate to business? © 2009 Solari Communication. All rights reserved.
  82. It’s all about relationships! © 2009 Solari Communication. All rights reserved.
  83. “Actually, a more useful trait in my profession is listening quietly.” © 2009 Solari Communication. All rights reserved.
  84. Why do we need to listen better? © 2009 Solari Communication. All rights reserved.
  85. “Talking is easy. Listening is less tangible, difficult to predict, reactionary, and hard to practice.” © 2009 Solari Communication. All rights reserved.
  86. Executives and managers earn up to 70% of their salaries by listening. © 2009 Solari Communication. All rights reserved.
  87. Professionals earn up to 45% of their salaries by listening. © 2009 Solari Communication. All rights reserved.
  88. We generally listen about 25% of the time. © 2009 Solari Communication. All rights reserved.
  89. Whoa! That leaves 75% of a message lost! © 2009 Solari Communication. All rights reserved.
  90. Or worse, distorted. © 2009 Solari Communication. All rights reserved.
  91. Or misunderstood. © 2009 Solari Communication. All rights reserved.
  92. 75%! © 2009 Solari Communication. All rights reserved.
  93. 25% 75% © 2009 Solari Communication. All rights reserved.
  94. Listen Don’t Listen © 2009 Solari Communication. All rights reserved.
  95. So, with all this, why don’t we listen more? © 2009 Solari Communication. All rights reserved.
  96. Because… © 2009 Solari Communication. All rights reserved.
  97. It’s hard work! © 2009 Solari Communication. All rights reserved.
  98. Remember, it’s 10x faster than speaking. © 2009 Solari Communication. All rights reserved.
  99. Listening requires focus. © 2009 Solari Communication. All rights reserved.
  100. And mental effort. © 2009 Solari Communication. All rights reserved.
  101. It’s active! © 2009 Solari Communication. All rights reserved.
  102. You hear the words once, and then they are gone. © 2009 Solari Communication. All rights reserved.
  103. You must put your own interests on pause. © 2009 Solari Communication. All rights reserved.
  104. You must adjust to the speaker’s pace. © 2009 Solari Communication. All rights reserved.
  105. You must realize it’s mostly nonverbal! © 2009 Solari Communication. All rights reserved.
  106. Then there’s the cultural issues. © 2009 Solari Communication. All rights reserved.
  107. Western communication. © 2009 Solari Communication. All rights reserved.
  108. Transmitter oriented. © 2009 Solari Communication. All rights reserved.
  109. It’s the speaker’s responsibility to communicate clearly and unambiguously. © 2009 Solari Communication. All rights reserved.
  110. The listener expects to get the message as stated. © 2009 Solari Communication. All rights reserved.
  111. Eastern communication. © 2009 Solari Communication. All rights reserved.
  112. Receiver oriented. © 2009 Solari Communication. All rights reserved.
  113. It’s the listener’s responsibility to interpret the communication accurately. © 2009 Solari Communication. All rights reserved.
  114. The listener expects to work a little harder. © 2009 Solari Communication. All rights reserved.
  115. How that all works with mitigated statements. © 2009 Solari Communication. All rights reserved.
  116. Learning to listen better. © 2009 Solari Communication. All rights reserved.
  117. But here’s the good news. © 2009 Solari Communication. All rights reserved.
  118. Listening is a skill. © 2009 Solari Communication. All rights reserved.
  119. You can learn it. © 2009 Solari Communication. All rights reserved.
  120. We’ll make a start today. © 2009 Solari Communication. All rights reserved.
  121. Then you can practice it. © 2009 Solari Communication. All rights reserved.
  122. Because all skills require practice. © 2009 Solari Communication. All rights reserved.
  123. © 2009 Solari Communication. All rights reserved.
  124. Let’s try this. © 2009 Solari Communication. All rights reserved.
  125. Turn to the person next to you. © 2009 Solari Communication. All rights reserved.
  126. Ask them their name, where were they born, where they went to high school, and where they work. © 2009 Solari Communication. All rights reserved.
  127. Then reverse the question. © 2009 Solari Communication. All rights reserved.
  128. How was it to listen? © 2009 Solari Communication. All rights reserved.
  129. To the first questioner: Were you thinking of your answers instead of listening? © 2009 Solari Communication. All rights reserved.
  130. “Active listening is one of the rarer traits in business, since most business people try to talk too much—and when they are talking, they cannot be listening and learning.” © 2009 Solari Communication. All rights reserved.
  131. The Trail Ahead An appreciation of listening Some reasons to listen Steps for listening better © 2009 Solari Communication. All rights reserved.
  132. Four steps for listening. © 2009 Solari Communication. All rights reserved.
  133. 1. Capture the message. © 2009 Solari Communication. All rights reserved.
  134. 2. Comprehend the message. © 2009 Solari Communication. All rights reserved.
  135. 3. Clarify the message. © 2009 Solari Communication. All rights reserved.
  136. 4. Respond to the message. © 2009 Solari Communication. All rights reserved.
  137. Today we focus on capturing the message. © 2009 Solari Communication. All rights reserved.
  138. How do you capture? © 2009 Solari Communication. All rights reserved.
  139. With your… © 2009 Solari Communication. All rights reserved.
  140. © 2009 Solari Communication. All rights reserved.
  141. © 2009 Solari Communication. All rights reserved.
  142. Ears. © 2009 Solari Communication. All rights reserved.
  143. © 2009 Solari Communication. All rights reserved.
  144. © 2009 Solari Communication. All rights reserved.
  145. Mind. © 2009 Solari Communication. All rights reserved.
  146. © 2009 Solari Communication. All rights reserved.
  147. © 2009 Solari Communication. All rights reserved.
  148. Eyes. © 2009 Solari Communication. All rights reserved.
  149. © 2009 Solari Communication. All rights reserved.
  150. © 2009 Solari Communication. All rights reserved.
  151. Heart. © 2009 Solari Communication. All rights reserved.
  152. Listening with your ears. © 2009 Solari Communication. All rights reserved.
  153. “Many of us have learned to focus our attention on all the visible manifestations of listening. We know much more about how to be polite than how to really take in the information that is being presented.” © 2009 Solari Communication. All rights reserved.
  154. Listen with your ears. Alert body. Open posture. Expressive gestures. Welcoming facial expressions. Eye contact. © 2009 Solari Communication. All rights reserved.
  155. Listening with your mind. © 2009 Solari Communication. All rights reserved.
  156. “The most skilled marketing professionals talk only 20 to 30 percent of the time. The rest of the time, they listen well, then make a few words tell.” © 2009 Solari Communication. All rights reserved.
  157. Listen with your mind. Alert. Open. Empathetic. Objective. Analytical. © 2009 Solari Communication. All rights reserved.
  158. Listening with your eyes. © 2009 Solari Communication. All rights reserved.
  159. “In a very different context—police work—where I spent some years interviewing people who seriously did not want to be interviewed, I learned that listening to their words was good, but watching their bodies was better.” © 2009 Solari Communication. All rights reserved.
  160. Listen with your eyes: watch the speaker’s: Body posture. Movements. Eyes. Facial expressions. Presence. © 2009 Solari Communication. All rights reserved.
  161. Listening with your heart. © 2009 Solari Communication. All rights reserved.
  162. “Demonstrate your ability to listen clearly, take part in the conversation through reflective listening, and assure the other party that you are involved in and concerned about the issues.” © 2009 Solari Communication. All rights reserved.
  163. Listen with your heart. Analyze feelings and emotions. Speech volume. Pace. Tone. Attitude. © 2009 Solari Communication. All rights reserved.
  164. A brief test. © 2009 Solari Communication. All rights reserved.
  165. Put your hand over your badge. © 2009 Solari Communication. All rights reserved.
  166. Turn to the person next to you. © 2009 Solari Communication. All rights reserved.
  167. Tell them their name, where they were born, where they went to high school, and where they work. © 2009 Solari Communication. All rights reserved.
  168. Interruption is so tantalizing… © 2009 Solari Communication. All rights reserved.
  169. Why do people interrupt? © 2009 Solari Communication. All rights reserved.
  170. “My idea is better than theirs.” © 2009 Solari Communication. All rights reserved.
  171. “I will never get my say.” © 2009 Solari Communication. All rights reserved.
  172. “I already know what they are going to say.” © 2009 Solari Communication. All rights reserved.
  173. “Why let them finish their thoughts? Mine are an improvement!” © 2009 Solari Communication. All rights reserved.
  174. “They are just babbling. Nothing else they say will further develop their idea.” © 2009 Solari Communication. All rights reserved.
  175. “What I have to say is more important.” © 2009 Solari Communication. All rights reserved.
  176. “I have to look like I have a good idea too.” © 2009 Solari Communication. All rights reserved.
  177. “It will save time.” © 2009 Solari Communication. All rights reserved.
  178. In other words,… © 2009 Solari Communication. All rights reserved.
  179. It’s all about me! © 2009 Solari Communication. All rights reserved.
  180. On the other hand… © 2009 Solari Communication. All rights reserved.
  181. How blissful it is to not be interrupted! © 2009 Solari Communication. All rights reserved.
  182. By now you must realize that listening isn’t about you. © 2009 Solari Communication. All rights reserved.
  183. Listening and social media © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  184. Lots of communicating in social media. © 2009 Solari Communication. All rights reserved.
  185. Blogs. © 2009 Solari Communication. All rights reserved.
  186. Microblogging. © 2009 Solari Communication. All rights reserved.
  187. Social networks. © 2009 Solari Communication. All rights reserved.
  188. Forums. © 2009 Solari Communication. All rights reserved.
  189. Emails. © 2009 Solari Communication. All rights reserved.
  190. Text messaging. © 2009 Solari Communication. All rights reserved.
  191. Video blogs. © 2009 Solari Communication. All rights reserved.
  192. Wikis. © 2009 Solari Communication. All rights reserved.
  193. Content communities. © 2009 Solari Communication. All rights reserved.
  194. Two-way and multi-way communication. © 2009 Solari Communication. All rights reserved.
  195. Detached and impersonal. © 2009 Solari Communication. All rights reserved.
  196. Gone are the nuances that truly convey a message. © 2009 Solari Communication. All rights reserved.
  197. Facial expressions. © 2009 Solari Communication. All rights reserved.
  198. Tone of voice. © 2009 Solari Communication. All rights reserved.
  199. Body language. © 2009 Solari Communication. All rights reserved.
  200. Immediacy. © 2009 Solari Communication. All rights reserved.
  201. Simple humanity. © 2009 Solari Communication. All rights reserved.
  202. Wouldn’t it be wonderful to just sit and talk about it. © 2009 Solari Communication. All rights reserved.
  203. Okay, listen to this. © 2009 Solari Communication. All rights reserved.
  204. I never said you plagiarized that writer. © 2009 Solari Communication. All rights reserved.
  205. I never said you plagiarized that writer. © 2009 Solari Communication. All rights reserved.
  206. Someone else said it. © 2009 Solari Communication. All rights reserved.
  207. I never said you plagiarized that writer. © 2009 Solari Communication. All rights reserved.
  208. I deny making that statement. © 2009 Solari Communication. All rights reserved.
  209. I never said you plagiarized that writer. © 2009 Solari Communication. All rights reserved.
  210. I simply implied it! © 2009 Solari Communication. All rights reserved.
  211. I never said you plagiarized that writer. © 2009 Solari Communication. All rights reserved.
  212. I said someone else did. © 2009 Solari Communication. All rights reserved.
  213. I never said you plagiarized that writer. © 2009 Solari Communication. All rights reserved.
  214. You did steal something though. © 2009 Solari Communication. All rights reserved.
  215. I never said you plagiarized that writer. © 2009 Solari Communication. All rights reserved.
  216. No… it was another writer. © 2009 Solari Communication. All rights reserved.
  217. I never said you plagiarized that writer. © 2009 Solari Communication. All rights reserved.
  218. I said “author”! © 2009 Solari Communication. All rights reserved.
  219. Let’s role play. © 2009 Solari Communication. All rights reserved.
  220. We are going to practice listening. © 2009 Solari Communication. All rights reserved.
  221. Pair up, if you wish. © 2009 Solari Communication. All rights reserved.
  222. Some of you — report back to us. © 2009 Solari Communication. All rights reserved.
  223. Make this request. © 2009 Solari Communication. All rights reserved.
  224. “Tell me about a provocative incident that happened to you recently.” © 2009 Solari Communication. All rights reserved.
  225. Provocative: Causing annoyance, anger, or another strong emotion. © 2009 Solari Communication. All rights reserved.
  226. Listen carefully. Ask clarifying questions. Watch the body language. ‘Hear’ any intonations and emotions. © 2009 Solari Communication. All rights reserved.
  227. “Tell me about a provocative incident that happened to you recently.” © 2009 Solari Communication. All rights reserved.
  228. Ultimately though, the key to effective listening is to… © 2009 Solari Communication. All rights reserved.
  229. Stop talking. © 2009 Solari Communication. All rights reserved.
  230. Close your mouth. © 2009 Solari Communication. All rights reserved.
  231. Ferme la bouche. © 2009 Solari Communication. All rights reserved.
  232. Cierre la boca. © 2009 Solari Communication. All rights reserved.
  233. Silenzio! © 2009 Solari Communication. All rights reserved.
  234. Seriously though, just… © 2009 Solari Communication. All rights reserved.
  235. SHUT UP! © 2009 Solari Communication. All rights reserved.
  236. And wait. © 2009 Solari Communication. All rights reserved.
  237. Be patient. © 2009 Solari Communication. All rights reserved.
  238. Learn to tolerate silence. © 2009 Solari Communication. All rights reserved.
  239. Of course, this isn’t easy to do. © 2009 Solari Communication. All rights reserved.
  240. Because sometimes it feels like this… © 2009 Solari Communication. All rights reserved.
  241. Desolate. © 2009 Solari Communication. All rights reserved.
  242. But, with practice, it’ll feel like this… © 2009 Solari Communication. All rights reserved.
  243. Tranquil. © 2009 Solari Communication. All rights reserved.
  244. Peaceful. © 2009 Solari Communication. All rights reserved.
  245. Serene. © 2009 Solari Communication. All rights reserved.
  246. Relaxed. © 2009 Solari Communication. All rights reserved.
  247. “I wanted to keep him talking to see what came out; so I shut up and listened more intently.” © 2009 Solari Communication. All rights reserved.
  248. Listening habits can make or break communication, and relationships. © 2009 Solari Communication. All rights reserved.
  249. Some homework. © 2009 Solari Communication. All rights reserved.
  250. Practice what you learned here. © 2009 Solari Communication. All rights reserved.
  251. Try this. © 2009 Solari Communication. All rights reserved.
  252. Walk up to someone you don’t know… © 2009 Solari Communication. All rights reserved.
  253. I know, I know; you’re an introvert… © 2009 Solari Communication. All rights reserved.
  254. And that’s really hard to do! © 2009 Solari Communication. All rights reserved.
  255. But, they’re introverted too… © 2009 Solari Communication. All rights reserved.
  256. And they will be ecstatic that you broke the ice. © 2009 Solari Communication. All rights reserved.
  257. Introduce yourself. © 2009 Solari Communication. All rights reserved.
  258. “Hi, I’m Joan Rivers. I’m from the East Timbuktu community.” © 2009 Solari Communication. All rights reserved.
  259. Shake their hand. © 2009 Solari Communication. All rights reserved.
  260. “Who are you?” © 2009 Solari Communication. All rights reserved.
  261. Then listen. © 2009 Solari Communication. All rights reserved.
  262. Ask questions. © 2009 Solari Communication. All rights reserved.
  263. Listen some more. © 2009 Solari Communication. All rights reserved.
  264. Don’t talk, except to ask questions. © 2009 Solari Communication. All rights reserved.
  265. Just listen. © 2009 Solari Communication. All rights reserved.
  266. See what you can discover. © 2009 Solari Communication. All rights reserved.
  267. If you wish, relate your discoveries to me. © 2009 Solari Communication. All rights reserved.
  268. The Summit © 2009 Solari Communication. All rights reserved.
  269. You’ve reached the summit! An appreciation of listening Some reasons to listen Steps for listening better Homework to practice © 2009 Solari Communication. All rights reserved.
  270. And finally, I leave you with this thought. © 2009 Solari Communication. All rights reserved.
  271. “Never miss an opportunity to keep your mouth shut.” © 2009 Solari Communication. All rights reserved.
  272. Additional resources © 2009 Solari Communication. All rights reserved.
  273. Are You Listening? by Ralph Nichols and Leonard Stevens Effective Listening Skills by Art James and Dennis Kratz Listening: The Forgotten Skill by Madelyn Burley-Allen A Little Book of Listening Skills by Jennifer Austin Leigh and Mark Brady Are You Really Listening?: Keys to Successful Communication by Paul Donoghue and Mary Siegel © 2009 Solari Communication. All rights reserved.
  274. Solari Position Papers on Listening © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  275. © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  276. © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  277. © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  278. © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  279. © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  280. Subscribe to Solari Position Papers © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  281. © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  282. Download information here © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  283. Thank you. © 2009 Solari Communication. All rights reserved.
  284. Contact me at… Rich Maggiani Communication Consultant Solari Communication 137 Lost Nation, Suite 14 Essex, Vermont 05452 802.879.9330 877.879.9330 rich.maggiani@solari.net www.solari.net © 2009 Solari Communication. All rights reserved. © 2009 Solari Communication. All rights reserved.
  285. Blossoming Flowers © 2009 Solari Communication. All rights reserved. © 2009 2009 Solari Communication. All rights reserved. © Solari Communication. All rights reserved.

+ Rich MaggianiRich Maggiani, 6 months ago

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