1. Ricardo H. Naspolini
89 Rodney Drive - Christchurch, Dorset BH23 3LL
Mobile: 0759 530 1332 Email: rhnaspolini@gmail.com
PROFILE
A pro-active,hardworkingindividualwithover15 years’experiencewithinsalesorientated
environments. Canworkusingowninitiative oraspart of a team, withthe abilitytoprioritise
workloadandmake cleardecisionsevenwhenunderpressure.Self-motivatedandorganisedwithan
easygoingnature.
CAREER OBJECTIVE
To continue withcommercial activitiesthatcombine customerandknowledgeinteraction,
acknowledgingandtargetingmarketdemandswithoutstandingcustomerservice. Iamalways
attractedto an environmentthatencourageshighaggregate value productsandvaluesindividuals
withlong-term, hard-workingandteamplayerpartnership,helpingme achieve asuccessful career
growth.
EMPLOYMENT HISTORY
Mortgage Consultant/ iD Proof Specialist April 2016 – Present
NATIONWIDEBUILDING SOCIETY,Portman House - Bournemouth
 Specialised proof of name (PoN) andproof of address(PoA) advisorforall NBSMortgage
applications;
 Dealingwithbrokersandapplicants,aswell asliaisingwithall sub departments inthe Mortgage
Solutions Operation divisionand HeadOffice/Fraud-relateddepartmentsforall PoN/PoA
documentationqueries.
Bar Supervisor June 2012 – Present
(Casual Work)
O2 ACADEMYBOURNEMOUTH (ACADEMY MUSICGROUP),Bournemouth
 Multiple barsupervisingresponsibilitiessuchas cash up accountancy,bar staff cash handling and
staff managing,mainpointforcustomerservice issues,stock takingandliaisingwithon-site
internal (radio) communicationwith house managementteam, specialisedsecurityandmedic
teams.
Deputy Manager January 2015 – September2015
FRANK & BENNY’s(THE RESTAURANT GROUP),Poole
 Extensive managerial accountabilityinvariousaspectsandareasof the business,suchasfinancial
(P&L,purchasing,stocktakingcontrol),HR/Staff relatedissues,Health,FoodandFire Safety
(Training,RiskAssessments,Matrix,InspectionAuditing) bothinthe FOHandBOH areas, hands
on guestservingwithfull companybrandingknowledge;
 Multiple backoffice performance acrossnumerousdatabase applicationstoinclude Caterwide,
Palmand Flow,plusbookingsystem(Bookatable);
 Weeklyturnoveraround35k/weekona20+ staff team operation.
Event Controller April 2012 - November2014
READING FESTIVAL (FESTIVAL REPUBLIC) / HOTBOX EVENTS / Reading
 Part of the Festival’scampsite organizationresponsible tomanage the Campsite AssistanceTeam
(CAT),anover2000 volunteeringpersonnel whoassistfestival goersatUK’sbiggestandmost
iconicmusicfestival;
 Main Festival Operation’sControlRoomcommunicationhub,liaisingwithmultiplecampsite
zones,Medical team,Police DepartmentandSpecializedSecurity,aswell asdirectcontactwith
Festival Republic’sProductionandLicensingteams.

2. Ricardo H. Naspolini
89 Rodney Drive - Christchurch, Dorset BH23 3LL
Mobile: 0759 530 1332 Email: rhnaspolini@gmail.com
Assistant Manager November2012 – December2014
KOH THAI TAPAS Restaurant, Poole
 Multiple managementresponsibilitiesinthe FOH,Bar and Kitchenoperation.
 Internal careerprogressionthatstartedfroma Bar Staff positiontoSupervisorand latertoa
managementrole;
 Average of 23k/weeklyanda35 staff membersoperation.
Logistics Manager /Purchasing Assistant June 2008 – March 2012
WHOLE FOODS MARKET, London
 Directcontact for any product-relatedissuesforall the Company’s branchesProduce Teamsin
the UK;
 Coordinatingall the logisticprocessfromNew CoventGardensite (London) to all of the
company’sbranches;
 Experiencedandlicensedfork-lifttruckdrivingoperation;
 Price and qualitycontrol check,packinglistandmultiple paperworkhandling;
Bar Tender April 2012 – November2012
The Crown Bar/Restaurant, London (Part Time)
Bar Tender June 2011 – December2011
HeavenClub, London (Part Time)
Bar Tender May 2010 – November2010
The Social Bar, London (Part Time)
Bar and Cloakroom operation July 2008 – January 2009
LONDON ASTORIA, FESTIVAL REPUBLIC (Academy MusicGroup),London (Part Time)
Export Department SalesExecutive (Trader) January 2003 – December2007
PORTINARI CERAMIC TILES Inc., Criciúma, Brazil
 International tradingactivitieswith NorthAmerica,AfricaandOceania;
 FamiliarwithExport/Importpaperwork,suchasB/L’s,Letterof Credits,PackingList, Invoice;
 Salesincrease of 40% between2006-2007 periodbydeepsurveyonnew targetmarketsresulting
inthe openingof successfulnewaccountsaswell asusingstockdealsstrategiesandfocusingin
salesof highaggregate- value products.
Produce DepartmentSales Assistant June 1999 - August2000
WHOLE FOODS MARKET / Bread & Circus,Cambridge,USA
SalesAssistant December2000 – October 2001
SWATCH Store,Cambridge,USA
EDUCATION & QUALIFICATIONS
FACULDADES FASC,Criciúma, Brazil 2003 – 2007
Marketingand BusinessAdministration(BSc)
HARVARD UNIVERSITY , Cambridge,MA - USA 2000 – 2001
EnglishSummer & Fall terms

3. Ricardo H. Naspolini
89 Rodney Drive - Christchurch, Dorset BH23 3LL
Mobile: 0759 530 1332 Email: rhnaspolini@gmail.com
ADDITIONAL SKILLS:
 MicrosoftOffice’sExcel –AdvancedLevel
 Level 2 - National LicensedTrade Certificate (NLTC) (Exp:04/2016)
 Level 2 - Food& Hygiene Certificate (Exp08/2014)
 Fork-liftlicensedtruckdriver;
Languages
 English– fluent(recentIELTStestcertified/qualified)
 Portuguese–nativelanguage
 Italian–basic
 Spanish–basic
KeySkills
 Over15-year careerexperience inall sortsof sales-orientedenvironments,comprisingof
managementroles(HospitalityandLogistics) andinternational business(ExportAdmin+
International Sales) inavarietyof countries;
 Maximising/Optimisingbackoffice paperwork;
 Works reallywell underextreme pressure;
 Excellentrapportwithcolleaguesandclients;
 Verycollaborative/communicative withmultipledepartmentsof the company(IT,Marketing,HR,
Operational) toenhance salesandoperational performance;
 Comprehensiveknowledge andsuccessfulcareerprogressionwithinthe Hospitality,
Export/ImportSalesandLogisticssegments;
 gooddecisionmakerandtasksprioritylevelsknowledge;
 proactive,hardworker,creative,organised,self-motivationcapability, easygoingperson.
REFERENCES
AvailableuponRequest