First Communication Company Overview


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Here is a short presentation explaining who we are and what we do at first Communications as well as some new products arriving later this year!

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First Communication Company Overview

  1. 1. Taking your Business Technology Further
  2. 2. First Communications: At A Glance Technology Provider since 1998, serving thousands of Businesses throughout the Midwest 24x7x365 Network Management Center (NMC) Data Center and Colocation Facilities in Cleveland and Downtown Chicago Headquartered in Akron, Ohio Serving Diverse Businesses ranging from SMB to Enterprise
  3. 3. Why First Communications? With so many technology providers out there, what makes First Communications stand out from the rest? Over 40% of our organization is dedicated to Network and Customer Engineering, who work endlessly, managing and monitoring our proprietary network. The average industry tenure of our organization is over 15 years of telecom and technology experience. We customized technology solutions based your current and future IT needs. We provide you with a team of dedicated, highly trained and empowered specialists to ensure a Five-Star service delivery experience. 2
  4. 4. First Communications – Our Network • Midwest Focused • National Footprint 3
  5. 5. The Differentiation of SERVICE 24x7x365 Network Management Center Technology Expertise at your Service: Staffed by certified network engineers 24x7x365 monitoring the status and administration of the network infrastructure Intelligent Eyes Watching your Network: Contact, proactive surveillance of backbone equipment and facilities at both layer 2 (data) and layer 3 (network). Customizing your Network and Application Design: Network Engineers provide Installation coordination and support throughout the design and turnup process 4
  6. 6. The Differentiation of SERVICE 24x7x365 Care and Repair Center We are 100% committed to providing our customers with the highest level of customer service in the industry. Responsive Support team Experienced technical staff Dedicated Support Empowered Employees to make decisions on your behalf Locally Based 5
  7. 7. Product Portfolio It is our mission to deliver business advanced technology solutions that are reliable and secure. We offer a wide range of products and services to meet the demand of our business customers Ethernet MPLS First Communications Ethernet Solution allows businesses to stay ahead of the curve, allowing you to easily and economically scale to meet increased bandwidth requirements. Connect multiple business locations using First Communications MPLS solution, allowing prioritization of network traffic based on your business requirements. SIP Trunking Voice First Communications SIP Trunking technology enables voice and data to use the same network, resulting in lower costs, and the ability to respond to changing demands. First Communications provides integrated voice solutions that are reliable, cost-effective, and flexible. Internet Data Center Dedicated Internet access is essential to business and First Communications can deliver the speed and reliable uptime that you need, locally or across the US. From 1.5 Mbps T1 service up to a Gigabit + Ethernet connections. First Communications guards your business communications with both physical and virtual protection solutions in a secure, dedicated carrier-grade environment. Managed Services Cloud Services First Communications offers a suite of proactive network management and monitoring services designed to keep your critical network resources up and running. First Communications cloud services allows your business to work faster, more efficient and more cost effective. 6
  8. 8. Data Center – Dedicated Colocation Cabinets Centralize the Customer’s Internet Access with an MPLS Network 24x7x365 Access Remote Hands and Eyes Protected power Remote Location B First Comm Managed Router Remote Location A First Comm Managed Router UPS and Two Mega Watt Diesel Generators Host Location First Comm Managed Router Minimized risk of power-related system downtime 3 Distinct Electrical Entrance Facilities State-of-the Art Environmentally controlled facilities Robust network connectivity Technologically diverse network assures connectivity for mission-critical systems 1.5 MB 1.5 MB 3 MB 3 MB Ethernet Access to First Communications’ IP VPN MPLS Network First Comm Data Center First Comm’s Ethernet Switch Remote User VPNs Ethernet Internet Access Managed Router Service First Comm Managed Network Security Two Shared Rack Units 7
  9. 9. Advanced Network Management Tools– Performance Management Portal Included with MPLS and Dedicated Internet Access with a Managed Router Solution Included with an MPLS Network Views available for Managed Router Solution DIA Access the Performance Management Portal via the Internet with a secure login The Performance Management Portal will give you the power to optimize your network New! The Customer Management Portal, will provide a single sign on view into your Network, Billing, Ticketing, Orders and other Product Applications, such as Managed Network Security 8
  10. 10. Coming March 2014 - Managed Network Security Managed and Protected by First Communications Unified Threat Management Choose the level of security you need WiFi Appliances for the SoHo Managed Network Security Portal Supports Regulatory Compliance with Reporting 9
  11. 11. Coming March 2014 Cloud Services – Infrastructure as a Service Private Cloud Can provide custom built, a single server, or pre-configured based on your specific requirements Virtual Data Center Have access to virtually limitless computing power and elastic storage capacity. Fully Managed Server Customizable managed server infrastructure to meet your business needs Cloud Data Backup & Recovery Have a single, integrated approach to data protection that covers you against all dataloss scenarios. Cloud Servers VMware based that are built to deliver reliable and secure performance