Your SlideShare is downloading. ×
0
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Lucian baltaru sameday_courier_prezentarefinala
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Lucian baltaru sameday_courier_prezentarefinala

101

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
101
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  1. Lucian Baltaru Sameday Courier Un business de curierat inovator
  2. before after
  3. Client Lover Ruxandra Boberman: Preia comenzile clientilor, telefonic sau email si ii ajuta sa identifice cel mai potrivit serviciu pentru nevoia lor.
  4. Client Happiness Manager Dana Gate: Are grijă ca fiecare client Sameday să fie fericit in orice punct de interactiune cu noi – de la primul email, primul telefon, la comanda, la curieri, la confirmari de primire etc. Tot ea găsește rezolvarea pentru orice problemă într-o clipă.
  5. Quality & Efficiency Manager Nicu Varzaru Provocarea lui este sa ofere calitate clientilor Sameday, dar cu eficienta operationala
  6. Financial Health Manager Monica Barbu: Are grija de sanatatea financiara a companiei, cashflow-ul si costurile sunt unele dintre cele mai importante puncte in sanatatea financiara a unei companii
  7. Servicii inovative • • • • • • • Livrare in maxim o ora oriunde in Bucuresti Livrare in 4-8 ore in provincie Livrare in 8-12 ore in Europa Livrari la ora programata Livrari probe biologice, medicamente la temperatura controlata Livrari pentru industria de fashion online – Try & Buy Livrari de produse alimentare, catering la temperatura controlata Food Delivery
  8. Concluzii • Costurilor operationale directe duse intr-o zona variabila: – Flexibilitatea si adaptabilitatea sporita la schimbarile din piata – Curieri mai motivati pentru a livrara mai mult, mai calitativ si mai eficient • Servicii unice, atipice in piata de curierat generalist • Angajati care nu au doar functii, au un rol clar in companie pe care ei il constientizeaza
  9. Multumesc ! contact: lucian.baltaru@sameday.ro Web: www.sameday.ro

×