What Do You Know
About Your
Documentum
System?
Do You Know….
2
•Your processor load, memory
usage & disk space?
•Your overall server health?
Do You Know….
3
•If your Documentum system
is available?
•How many users are on it?
•What transactions are they
executing?
•If your system is operating at
peak performance?
•How long it takes to check out
a document?
•If you are meeting your
SLA...
Without Deep Documentum Insight...
5
Firefighting & lengthy troubleshooting
becomes the norm
Users become disenchanted due...
Preventing Downtime a Top Concern
* “Content Management Environment” Survey, Reveille Software at EMC World 2014
6
Improvi...
3 Metrics to Prevent Downtime
Deep application insight
Critical Metrics to Monitor
Ensure Documentum
Availability
3
Response
Times
1 Server
Health
2 System
Usage
8
Peak Document...
Server Health Metrics
• Repository space available
• CPU Usage
• Memory Consumption
9
Managing underlying server metrics e...
1Server Health Metrics
10
System Usage Metrics
Understand all end user activity & system processing,
such as:
• Content Server Active/Total Sessions...
2System Usage Metrics
12
Response Time Metrics
• End User Response Times for your key client
apps such as D2, xCP, WebTop, Mobile
• API Performance...
3Response Time Metrics
14
Thank You
Take a Product Tour:
http://reveillesoftware.com/product-tour/
15
user/ReveilleSoftware
@ReveilleSoftwre
company...
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3 Insights to Prevent EMC Documentum Downtime

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What do you know about your Documentum system? Learn how to prevent Documentum downtime with deep visibility and with three key insights.

First though, do you know:
- Your processor load, memory usage & disk space?
- Your overall server health?
- If your Documentum system is available?
- How many users are on it?
- What transactions are they executing?
- If your system is operating at peak performance?
- How long it takes to check out a document?
- If you are meeting your SLAs?

Without Deep Documentum Insight...
- Firefighting & lengthy troubleshooting becomes the norm
- Users become disenchanted due to missed SLA’s & productivity suffers
- App support is stuck in reactive mode & planning is difficult

In a Reveille survey of Documentum users at EMC World 2014, preventing downtime was cited as a top concern - 50+%!

3 Metrics to Prevent Downtime

1. Server Health Metrics
- Repository space available
- CPU Usage
- Memory Consumption
Managing underlying server metrics ensures a solid physical/virtual foundation for your Documentum environment
Note: Reveille Scorecards show server health over time – watch for upward trends to prevent downtime

2. System Usage Metrics
Understand all end user activity & system processing, such as:
- Content Server Active/Total Sessions
- Content Server App Activity Count
- ACS Requests
- BAM Job Counts
- BOCS Request Counts
- CTS Queued & Total Task Counts
- xPLORE Pending & Processing Counts
- JVM Session Counts
Note: Understand distribution & peak times for both users & processes to ensure system availability

3. Response Time Metrics
- End User Response Times for your key client apps such as D2, xCP, WebTop, Mobile
- API Performance
- Database Query Response Times
- Repository Transaction Performance
- Document Transformation Times
Understand expected response times for both user transactions & common processes
Note: Investigating the cause of slowing response times can prevent larger system down situations

Take a Product Tour: http://reveillesoftware.com/product-tour/

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3 Insights to Prevent EMC Documentum Downtime

  1. 1. What Do You Know About Your Documentum System?
  2. 2. Do You Know…. 2 •Your processor load, memory usage & disk space? •Your overall server health?
  3. 3. Do You Know…. 3 •If your Documentum system is available? •How many users are on it? •What transactions are they executing?
  4. 4. •If your system is operating at peak performance? •How long it takes to check out a document? •If you are meeting your SLAs? Do You Know…. 4
  5. 5. Without Deep Documentum Insight... 5 Firefighting & lengthy troubleshooting becomes the norm Users become disenchanted due to missed SLA’s & productivity suffers App support is stuck in reactive mode & planning is difficult
  6. 6. Preventing Downtime a Top Concern * “Content Management Environment” Survey, Reveille Software at EMC World 2014 6 Improving/reporting service levels Performance tuning Preventing downtime Increasing end-user experience visibility Regulatory/audit compliance Reducing support tickets/Ops costs Protecting docs against theft/ unauthorized use In a Reveille survey of Documentum users at EMC World 2014, preventing downtime was cited as a top concern
  7. 7. 3 Metrics to Prevent Downtime Deep application insight
  8. 8. Critical Metrics to Monitor Ensure Documentum Availability 3 Response Times 1 Server Health 2 System Usage 8 Peak Documentum Availability
  9. 9. Server Health Metrics • Repository space available • CPU Usage • Memory Consumption 9 Managing underlying server metrics ensures a solid physical/virtual foundation for your Documentum environment
  10. 10. 1Server Health Metrics 10
  11. 11. System Usage Metrics Understand all end user activity & system processing, such as: • Content Server Active/Total Sessions • Content Server App Activity Count • ACS Requests • BAM Job Counts • BOCS Request Counts • CTS Queued & Total Task Counts • xPLORE Pending & Processing Counts • JVM Session Counts 11
  12. 12. 2System Usage Metrics 12
  13. 13. Response Time Metrics • End User Response Times for your key client apps such as D2, xCP, WebTop, Mobile • API Performance • Database Query Response Times • Repository Transaction Performance • Document Transformation Times 13 Understand expected response times for both user transactions & common processes
  14. 14. 3Response Time Metrics 14
  15. 15. Thank You Take a Product Tour: http://reveillesoftware.com/product-tour/ 15 user/ReveilleSoftware @ReveilleSoftwre company/Reveille-Software /ReveilleSoftware

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