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"POS Trends in Retail: Visions and Reality"Partner-Tech „Catch the Spirit“ Event, Athens 2010Ulrich Spaan, EHI Retail Inst...
Bildbeispiel      Some basic facts about EHI... Research          Conferences        Publishing   Trade Shows
Organisation                                              EHI Retail Institute e.V.                                       ...
More than 550 Member Companies Agrarmarkt Austria Marketing           DOEGO Fruchthandel und         HDE Hauptverband d...
More than 550 Member Companies MäcGeiz                                 Orlen                         Tengelmann Verwalt...
Member Services Downloads of all research results and studies Participation in Committees and Project grups Discounts o...
Retail Technology is one of the mainbusiness areas of EHI Retail CIO Roundtable Working Group „POS Systems“ Survey „IT-...
POS Trends in RetailResearch          Conferences   Publishing   Trade Shows
Visions are allowed....     Once upon a time in 1996EuroShop1996                                Seite 9
Vision 1: The do-it-yourself customer                                        Seite 10
Self-checkout is spreading – intoother sectors, too                     Seite 11
Self-checkout and self-scanning – mission accomplished? Already widely used in many countries Generally limited to groce...
Are you planning to use self-checkout/self-scanning in your stores?      70%      60%      50%      40%      30%      20% ...
She had no idea what was coming...                                     Seite 14
Was that what she really wanted???                                      How would you like to                             ...
Vision No. 2....                    Mobile payment                       using NFC                     technology –       ...
Contactless payment – the reality:Few projects, many players  Pilot projects in supermarkets, including Real,- future Sto...
Is the smart phone going to be our futureshopping assistant? According to most of theretailers: Yes                       ...
Mobile commerce – who’s in the driver’sseat?               Mobil phone                              Manufacturers of      ...
When do you think you’ll begin using mobilepayment via mobile phone/NFC in yourstores?50%45%40%35%30%25%20%15%10% 5% 0%   ...
Vision 3....RFID = future            technology at the POSEuroShop1996                                       Seite 21
RFID: when will the breakthrough (finally)take place??     There are meanwhile lots of projects in textile retailing: Cha...
What RFID projects are planned for yourstores in the medium term?100% 90% 80% 70% 60% 50% 40% 30% 20% 10%   0%            ...
RFID – Apparel Retailers are setting the pace                                                Seite 24
RFID as a future technology for source tagging Additional benefits are substantial:      Identification of stolen or fak...
Causes of inventory discrepancies   - Assessment of retail experts in all segments -                                      ...
Vision 4: The transparent store.... Centralized digital video monitoring is becoming more important      Networked camer...
Questionable monitoring of employees makesheadlines                                             Seite 28
Vision 5: The dream of “invisible” cash in the store Security is improving at the cashier workstation and in the back off...
What strategic IT projects are important inyour stores over the medium term? (top 5)                     New POS Software ...
Thank you very much for your attention!Ulrich Spaan, EHI Retail Institutespaan@ehi.org                                    ...
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  1. 1. "POS Trends in Retail: Visions and Reality"Partner-Tech „Catch the Spirit“ Event, Athens 2010Ulrich Spaan, EHI Retail Institute Research Conferences Publishing Trade Shows
  2. 2. Bildbeispiel Some basic facts about EHI... Research Conferences Publishing Trade Shows
  3. 3. Organisation EHI Retail Institute e.V. Research and Working Groups  Loss Prevention  Real Estate  Payment  Logistic  Store Design  E-Commerce  Packaging  Energy Management  IT  Marketing + PR EHI Retail Institute GmbH EHI Verwaltungsgesellschaft GmbH Divisions: Shareholder of:Commercial Research Publishing  rt-retail technology  stores+shops Conferences Trade Shows Shareholer of:  EuroShop  EuroCIS Seite 3
  4. 4. More than 550 Member Companies Agrarmarkt Austria Marketing  DOEGO Fruchthandel und  HDE Hauptverband des GesmbH. Import eG Deutschen Einzelhandels Aldi Einkauf GmbH & Co. oHG  Douglas Holding AG  Hellweg Die Profi-Baumärkte Anton Schlecker  Dohle Handelsgruppe Service  Hornbach-Baumarkt AG anwr Ariston-Nord-West-Ring GmbH & Co. KG Zentralverwaltung eG Arcandor AG  DWW Woolworth Deutschland  IKEA Deutschland GmbH + Co. Holding GmbH KG BP  ECE Projektmanagement Bundesverband des Deutschen  Kaisers Tengelmann AG Lebensmittelhandels e. V.  Edeka Zentrale AG & Co. KG  Kaufhof Warenhaus AG Bundesverband dt.  Ernstings Family GmbH & Co.  Kemper‘s Centermanagement Tabakwarengroßhändler und KG  Kaufland Stiftung & Co. KG Automatenaufsteller (BDTA)  extra Verbrauchermärkte  KiK Textilien und Non-Food Charles Vögele Trading AG  FOODPLUS GmbH GmbH coop eG  Frey & Kissel  Marktkauf Handelsgesellschaft Danske Slagterier  German Council of Shopping mbH & Co. OHG DBA Branded Apparel Italia s.r.l. Centers e. V.  Marktkauf Holding GmbH Deutsche Post AG Zentrales  hagebau Handelsgesellschaft  Lidl Stiftung & Co. KG Key Account Management Dirk Rossmann GmbH für Baustoffe mbH & Co. KG  Ludwig Goertz dm-drogerie markt GmbH + Co.  Handelshof Management GmbH Seite 4
  5. 5. More than 550 Member Companies MäcGeiz  Orlen  Tengelmann Verwaltungs- und Manor AG  Plus Warenhandelsgesellschaft Beteiligungsgesellschaft mbH MARKANT AG mbH  Tesco Stores Ltd Media-Saturn-Holding GmbH  Porta Möbel  toom Markt Zweigniederlassung Handelsgesellschaft mbH & Co. der REWE Metro Group KG Großflächengesellschaft mbH Migros-Genossenschafts-Bund  Quelle GmbH  Verband des Deutschen Minipreis-Läden GmbH  real,- SB-Warenhaus GmbH Bahnhofhandels e.V. MPREIS WarenvertriebsgmbH Zentrale  Yum! Restaurants International MLF Mittelständische  Rewe Zentral AG Ltd. & CoZentralverband Lebensmittel- Filialbetriebe e. V. Köln  Russian Council of Shopping  Gewerblicher Verbundgruppen Centers e.V. (ZGV) Möbel Boss  RZ - Zimmermann Holding Narts/ProRetail National retail  SOK Suomen Osuuskauppojen and service development association Keskuskunta Netto Marken-Discount GmbH &  SportScheck GmbH Co. oHG  Strauss Innovation GmbH & Co. KG OBI Bau- und Heimwerkermärkte GmbH & Co.  Tamoil Franchise Center KG  Tchibo GmbH  tegut Seite 5
  6. 6. Member Services Downloads of all research results and studies Participation in Committees and Project grups Discounts on conferences Subscription of EHI magazines Monthly Newsletter Access to EHI knowledge database Networking among EHI members Invitation to the Retail Science Award Ceremony… Seite 6
  7. 7. Retail Technology is one of the mainbusiness areas of EHI Retail CIO Roundtable Working Group „POS Systems“ Survey „IT-Trends in Retail“ Survey „POS Systems“ retail technology awards europe (reta) EuroShop and EuroCIS Tradeshows Retail Technology Days D-A-CH European Retail Technology Summit… Seite 7
  8. 8. POS Trends in RetailResearch Conferences Publishing Trade Shows
  9. 9. Visions are allowed.... Once upon a time in 1996EuroShop1996 Seite 9
  10. 10. Vision 1: The do-it-yourself customer Seite 10
  11. 11. Self-checkout is spreading – intoother sectors, too Seite 11
  12. 12. Self-checkout and self-scanning – mission accomplished? Already widely used in many countries Generally limited to grocery retailers, but other retail segments will follow No uniform system, a variety of different approaches Introduction generally has the goal of improving customer service Development not yet concluded; systems still offer great potential for improvement through new technologies and the development of RFID Seite 12
  13. 13. Are you planning to use self-checkout/self-scanning in your stores? 70% 60% 50% 40% 30% 20% 10% 0% Nicht vorgesehen Not planned Self Checkout bereits im Einsatz Already in use Self Currently tested Checkout wird getestetSource: EHI Retail Institute 2009 Seite 13
  14. 14. She had no idea what was coming... Seite 14
  15. 15. Was that what she really wanted??? How would you like to pay? By contactless card? Fingerprint? With your mobile phone? Surely not cash?? Seite 15
  16. 16. Vision No. 2.... Mobile payment using NFC technology – Is this the way our children will pay for purchases? Seite 16
  17. 17. Contactless payment – the reality:Few projects, many players  Pilot projects in supermarkets, including Real,- future Store  PayTer in the Netherlands  Transport of London/Oyster Card  Payez Mobile project, France  Mobile ski pass in Davos/Klosters, Switzerland  Regional public transportation in Frankfurt am Main Seite 17
  18. 18. Is the smart phone going to be our futureshopping assistant? According to most of theretailers: Yes Seite 18
  19. 19. Mobile commerce – who’s in the driver’sseat? Mobil phone Manufacturers of companies? mobile phones? Customers?? Credit card companies? Banks? Retailers? Technology providers? Seite 19
  20. 20. When do you think you’ll begin using mobilepayment via mobile phone/NFC in yourstores?50%45%40%35%30%25%20%15%10% 5% 0% In 1-3 Years Einsatz möglich in 1-3 Jahren Einsatz möglich in 3-5 Jahren In 3-5 years Einsatz möglichthan 5 5 Jahren After more in über years Not at all In absehbarer Zeit keine RelevanzSource: EHI Retail Institute 2009 Seite 20
  21. 21. Vision 3....RFID = future technology at the POSEuroShop1996 Seite 21
  22. 22. RFID: when will the breakthrough (finally)take place??  There are meanwhile lots of projects in textile retailing: Charles Voegele (Switzerland), Marks & Spencer (UK), American Apparel (USA), C&A (Germany).  Focus: optimization of logistics and merchandise availability, avoidance of out-of- stock situations  At the article level, a combination of source tagging and use for theft prevention (article surveillance) would be useful, but the technical preconditions are not yet available.  The price of an RFID tag is still at 10 -15 euro cents Seite 22
  23. 23. What RFID projects are planned for yourstores in the medium term?100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Keine Projekte geplant No projects planned Pilot in preparation Testinstallationen werden vorbereitet Teilweise alreadyin Echtbetrieb Partly bereits rolled out Pilot is running RFID Pilotprojekt läuftSource: EHI Retail Institute 2009 Seite 23
  24. 24. RFID – Apparel Retailers are setting the pace Seite 24
  25. 25. RFID as a future technology for source tagging Additional benefits are substantial:  Identification of stolen or fake merchandise  Faster POS procedures  Faster inventorying  Improved management of shortages  Improved customer service Seite 25
  26. 26. Causes of inventory discrepancies - Assessment of retail experts in all segments -  Theft by customers accounts for half of all discrepancies  Volume of customer theft estimated to have risen in recent years ...  3.9 billion euros Inventory losses per annum, 2 billion through customer theft, 0.9 billion through employee theft.  1.1 billion euros per annum for preventionQuelle: EHI-Erhebung Inventurdifferenzen 2009 Seite 26
  27. 27. Vision 4: The transparent store.... Centralized digital video monitoring is becoming more important  Networked cameras can be controlled as desired from a variety of locations  Lower operating costs through integration in existing network structures  Additional cameras are easy to integrate  Integration of people-counting systems is possible  Synchronization of video images of the POS area with receipt data to uncover employee theft is possible (but legal aspects are problematic!) Photo source:Axis Seite 27
  28. 28. Questionable monitoring of employees makesheadlines Seite 28
  29. 29. Vision 5: The dream of “invisible” cash in the store Security is improving at the cashier workstation and in the back office Employee theft at the POS system is minimized Reconciliation errors are minimized Store staff has more time for customers Seite 29
  30. 30. What strategic IT projects are important inyour stores over the medium term? (top 5) New POS Software 26% Online Access to ERP System 24% New Mobile Devices for Staff 24% New POS Hardware 20% Wireless Infrastructure in stores 18% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45%Source: EHI Retail Institute Seite 30
  31. 31. Thank you very much for your attention!Ulrich Spaan, EHI Retail Institutespaan@ehi.org See you next year.... Seite 31
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