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Louise Tarp
Copenhagen, May 20th 2010
ICP A/S
          Investors and contractors
Aareal Bank             KPC Byg
Cargill                 Kristensen Ejendomme
Carlsberg               Magasin Ejendomme
Grontmij Carl Bro       MT Højgaard
Ceraco                  Nordea
DADES/DATEA             NCC Danmark
Dan-Ejendomme           Phillipsen
DSB                     Realkredit Danmark
ECE Projektmanagement   Skanska
Enggaard                Steen & Strøm Danmark
Foras Holding           TK Development
FrederiksborgGruppen    Trizechahn
Jones Lang LaSalle      Unibail-Rodamco
ICP A/S
       Retail
Brantano
CinemaxX Gmbh
F Group A/S
Ikea A/S
Intersport A/S
El Giganten/Dixons
Ford Motor Company
Reitan
LIDL
Dansk Supermarked
Silvan A/S
Thiele A/S
Magasin Du Nord
Illum
ICP A/S
Ministries and municipalities
  Københavns Kommune
  Frederiksberg Kommune
  Aalborg Kommune
  Århus Kommune
  Odense Kommune
  Tidl. Fyns Amt
  Tidl. Århus Amt
  Viborg Kommune
  Slagelse Kommune
  Lolland Kommune
  Ministry of the Environment
  Ministry of Social Affairs
Consumers
Cultural harmonizing
Consumers have different needs
Consumers are not always
      predictable
Have increasing demands
Demands many options
Demands quality and service
Are price conscious
Wants entertainment
Not either/or but both/and
Different purchage
     situations
Trends in retail
The depth and variety of
   supply have greater
  importance, than the
distance to the shopping
       destination
Food
• Growing variety of ready-made
  meals
Convience
Wide selection
Victor Churchill, Sydney
• Upgrading the actual appearence and fittings
in the store ”are still king”
• Australias most exciting and unique butcher
shop is a great example
• Timber beams, rich timber panelling, italian
marble and Himlayian bricks… and a lot more
KaDeWe
Dean and Deluca
Dining…
Trends
                     Dining
• Large growth potential in dining in Scandinavia


• The danes dining 10-20 % of the grocery
turnover. In US this number is more than 50 %
Dining in store
L-café, Tokyo
• A café targeting Japenese women in their 20s
and 30s
• Register by mobile phone, supply basic details
and you’re ready to order
• With every order of food or drinks, they receive
a L Coin, which can be redeemed for free
samples (eg. food or skincare) at the sample bar
• After the visit, members are asked to share
their views via electronic survey
Café Z Am Park, Zürich
• A café where you can buy the furniture

• The chairs and tables are ”displayed” (= used)
for 3 months and then sold on an auction
New desires
Shopping goods
Trends

                  Shop size:
• Decreasing turnover per m2 – international
trend.


•Modern stores need space to interesting interior
design and presentation of the products
Trends
                  International
• Strong internationalization
• The luxery brands has been international in
many years, but the middle price koncepts are
now widespread.
• Koncepts as Zara, H&M and Ikea is about to
cover the whole world
Consumers expect adventures
 and has high demands to the
            variety
Larger stores
Increasing specializing
New layouts
Shopfront sells…
doe s i t?
Or
Is this a retailstore?
Different shop fronts!
Create exciting stores
New names!
New functions in the
      stores
Mental, Manilla
K11 Art Mall, Hong Kong

• 30.600 m2, 6 floors, 100 stores… and a lot of art

• Exhibition windows in between each store

• 2,6 million $ worth of art
• Shopping destination AND museum, works as
a platform for local artists
• iphone app as a museum guide
• Scheduled to open K11’s in Wuhan and
Shanghai as well
New type of stores
Charity Shop, Westfield

• Mary’s Living & Giving shop, Westfield (London)

• Westfield donated the space needed and Mary
Potas teamed up with Grazia magazine to
promote the idea: donate unwanted luxury
items to the shop
• Turnover: 113.000 £ in 3 weeks!!
• Save The Children could save 10.000
childrens life with the money generated
Buy Together Store, Stockholm

• If a group of people buy the same product, they
all obtain a discount

• New products every day

• Be notified by sms, when your wanted product
is instore
Teen Vogue Haute Spot

• A showroom that brings the magazine to life

• The products are bought at retailers found
directly at the mall or on the Teen Vogue online
site

• New Iphone app with social component (share
your digital wardrobe) and click-and-buy shop
More specializing
Marmite, London
• Café and pop-up store – a marketing stunt

• Become a member and participate in tests
Lonely Planet Store, Sydney Airport

• First fysical shop from the famous brand

• Full range of travel guides, books and high
quality travel accessories and gift items
• Staff with travel knowledge, access to online
portals – all in an inspiring invironment

• All new online product, Pick&Mix… only
download the pages needed. Good idea?
Estee Lauder, online
• Upload your photo and try on make up

• Buy the wanted products directly
A demand for more
    flexibility
Pop up shops

• Pop up shops = one of the strongest trends

• Example: the F-factory in the Moore Building
in Miami was opened for only a month
• Alongside an exhibition you could shop for
Fendi, Neon Monster, Maison Martin Margiela
and top fashion brands

• Another example is the Puma City: a moveable
1.000 m2 shop build from shipping containers
Wish You Were Here, London + NY

• 30 shops swap destination for a month

• A pop-up happening, which brings the fashion
of London to New York – and vice versa

• Shopping, but parties, fashion shows, eating
and events as well
Kiosk Kiosk, London
• Red or Dead designer Wayne Hemingway helps
creative entrepreneurs with rent-free kiosks
• Demonstrate your products and ideas for free
on a hot destination for 2-3 days
All senses in use in
     shopfitting
Miele Inspirience Center, Vianen
• Showroom with enormous interactivity wrap-
ped ind exciting and modern surroundings
• 100 displays connected to intelligent
management system
• Register at arrival, borrow an Iphone and the
signage adapts to the customers preferences
• Scents is integrated (fresh laundry, brewed
coffee… evoke positive emotions)
HMV Curzon, Wimbledon
• The classic HMV store completely rethought

• Instore cinema (3 screens with 263 seats total)

• Club-feel with drinks and dining – open for
everyone, not only the moviegoers

• Watch the movie, buy the soundtrack, the DVD
and the merchandise
Other shopping trends
Debenham Twitter Experiment, London
 • How to obtain premium consumer service on
 busy days?
 • 6 members of the staff acts as Twitter assistents

 • They answer and respond to customer requests
 via the social network Twitter (mobile)

 • The customer can get help while looking at the
 product
Iphone app, Westfield

• Interact with advertising via your Iphone

• Spin, rotate or change the colour on the digital
poster with your Iphone

• Mostly af gimmick for now – but fun, new and
different
Touch’n’Pay, Zürich
• Testing unmanned store-concept at farm shop

• Phone works as access/key around the clock,
scanner (each product with RFID) and cash
register
Your mobile is a scanner
• The use of 2D scanning is exploding

• In magazines, outdoor ads, weekly ads – and
directly in the shop (eg. Norma Kamali)




• Scan the red code and buy the shirt around the
clock – a new meaning to ”window-shopping”
Casa Surf Project, Laguna Beach CA
• 10 suites, 10 designers, 10 brands

• Each suite uniqly branded and fitted with
snappy art and strong products

• A new way to promote (and sell) consumer
products?
E-bay store, New York
• From online auctions to fysical store

• 500 m2 pop-up store on Manhattan (was only
opened during november 2009)

• Actually a showroom with terminals hooked
up to ebay.com…. Marketing stunt?
My Checker Box, Hong Kong
• 200 m2 fitted with small cases in different
sizes, all rented out to want-to-be-retailers
• Rent for a week and create a small, tailored
”shop” for your merchandise
• A way for small merchants and designers to
affort a position in retail
• Wolf & Badger follows same concept at
Notting Hill, but on a monthly basis
Customer service will
   achieve greater
     importance
Parkering service
Handsfree Shopping
Orientation and information
Secturity
Give atmosfere to shopping
What is an experience?
Fountain?
Oasis
Skiing - Dubai
Lalaport, Tokyo
Amusements
West Edmonton, Canada
You have to plan
Consumers have high demands to
      the shopping place

Dimensions as city environment,
culture and entertainment plays a
           greater role
…but time will show…
…if we have to return to
  the starting point ?
Ncr retail trends 20. maj 2010

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Ncr retail trends 20. maj 2010

  • 1.
  • 3. ICP A/S Investors and contractors Aareal Bank KPC Byg Cargill Kristensen Ejendomme Carlsberg Magasin Ejendomme Grontmij Carl Bro MT Højgaard Ceraco Nordea DADES/DATEA NCC Danmark Dan-Ejendomme Phillipsen DSB Realkredit Danmark ECE Projektmanagement Skanska Enggaard Steen & Strøm Danmark Foras Holding TK Development FrederiksborgGruppen Trizechahn Jones Lang LaSalle Unibail-Rodamco
  • 4. ICP A/S Retail Brantano CinemaxX Gmbh F Group A/S Ikea A/S Intersport A/S El Giganten/Dixons Ford Motor Company Reitan LIDL Dansk Supermarked Silvan A/S Thiele A/S Magasin Du Nord Illum
  • 5. ICP A/S Ministries and municipalities Københavns Kommune Frederiksberg Kommune Aalborg Kommune Århus Kommune Odense Kommune Tidl. Fyns Amt Tidl. Århus Amt Viborg Kommune Slagelse Kommune Lolland Kommune Ministry of the Environment Ministry of Social Affairs
  • 9. Consumers are not always predictable
  • 15. Not either/or but both/and
  • 16. Different purchage situations
  • 18. The depth and variety of supply have greater importance, than the distance to the shopping destination
  • 19. Food • Growing variety of ready-made meals
  • 22. Victor Churchill, Sydney • Upgrading the actual appearence and fittings in the store ”are still king” • Australias most exciting and unique butcher shop is a great example • Timber beams, rich timber panelling, italian marble and Himlayian bricks… and a lot more
  • 26. Trends Dining • Large growth potential in dining in Scandinavia • The danes dining 10-20 % of the grocery turnover. In US this number is more than 50 %
  • 27.
  • 29. L-café, Tokyo • A café targeting Japenese women in their 20s and 30s • Register by mobile phone, supply basic details and you’re ready to order • With every order of food or drinks, they receive a L Coin, which can be redeemed for free samples (eg. food or skincare) at the sample bar • After the visit, members are asked to share their views via electronic survey
  • 30. Café Z Am Park, Zürich • A café where you can buy the furniture • The chairs and tables are ”displayed” (= used) for 3 months and then sold on an auction
  • 33. Trends Shop size: • Decreasing turnover per m2 – international trend. •Modern stores need space to interesting interior design and presentation of the products
  • 34. Trends International • Strong internationalization • The luxery brands has been international in many years, but the middle price koncepts are now widespread. • Koncepts as Zara, H&M and Ikea is about to cover the whole world
  • 35. Consumers expect adventures and has high demands to the variety
  • 38.
  • 41. doe s i t? Or
  • 42. Is this a retailstore?
  • 44.
  • 47. New functions in the stores
  • 49. K11 Art Mall, Hong Kong • 30.600 m2, 6 floors, 100 stores… and a lot of art • Exhibition windows in between each store • 2,6 million $ worth of art • Shopping destination AND museum, works as a platform for local artists • iphone app as a museum guide • Scheduled to open K11’s in Wuhan and Shanghai as well
  • 50. New type of stores
  • 51. Charity Shop, Westfield • Mary’s Living & Giving shop, Westfield (London) • Westfield donated the space needed and Mary Potas teamed up with Grazia magazine to promote the idea: donate unwanted luxury items to the shop • Turnover: 113.000 £ in 3 weeks!! • Save The Children could save 10.000 childrens life with the money generated
  • 52. Buy Together Store, Stockholm • If a group of people buy the same product, they all obtain a discount • New products every day • Be notified by sms, when your wanted product is instore
  • 53. Teen Vogue Haute Spot • A showroom that brings the magazine to life • The products are bought at retailers found directly at the mall or on the Teen Vogue online site • New Iphone app with social component (share your digital wardrobe) and click-and-buy shop
  • 55. Marmite, London • Café and pop-up store – a marketing stunt • Become a member and participate in tests
  • 56. Lonely Planet Store, Sydney Airport • First fysical shop from the famous brand • Full range of travel guides, books and high quality travel accessories and gift items • Staff with travel knowledge, access to online portals – all in an inspiring invironment • All new online product, Pick&Mix… only download the pages needed. Good idea?
  • 57. Estee Lauder, online • Upload your photo and try on make up • Buy the wanted products directly
  • 58. A demand for more flexibility
  • 59. Pop up shops • Pop up shops = one of the strongest trends • Example: the F-factory in the Moore Building in Miami was opened for only a month • Alongside an exhibition you could shop for Fendi, Neon Monster, Maison Martin Margiela and top fashion brands • Another example is the Puma City: a moveable 1.000 m2 shop build from shipping containers
  • 60. Wish You Were Here, London + NY • 30 shops swap destination for a month • A pop-up happening, which brings the fashion of London to New York – and vice versa • Shopping, but parties, fashion shows, eating and events as well
  • 61. Kiosk Kiosk, London • Red or Dead designer Wayne Hemingway helps creative entrepreneurs with rent-free kiosks • Demonstrate your products and ideas for free on a hot destination for 2-3 days
  • 62. All senses in use in shopfitting
  • 63. Miele Inspirience Center, Vianen • Showroom with enormous interactivity wrap- ped ind exciting and modern surroundings • 100 displays connected to intelligent management system • Register at arrival, borrow an Iphone and the signage adapts to the customers preferences • Scents is integrated (fresh laundry, brewed coffee… evoke positive emotions)
  • 64. HMV Curzon, Wimbledon • The classic HMV store completely rethought • Instore cinema (3 screens with 263 seats total) • Club-feel with drinks and dining – open for everyone, not only the moviegoers • Watch the movie, buy the soundtrack, the DVD and the merchandise
  • 66. Debenham Twitter Experiment, London • How to obtain premium consumer service on busy days? • 6 members of the staff acts as Twitter assistents • They answer and respond to customer requests via the social network Twitter (mobile) • The customer can get help while looking at the product
  • 67. Iphone app, Westfield • Interact with advertising via your Iphone • Spin, rotate or change the colour on the digital poster with your Iphone • Mostly af gimmick for now – but fun, new and different
  • 68. Touch’n’Pay, Zürich • Testing unmanned store-concept at farm shop • Phone works as access/key around the clock, scanner (each product with RFID) and cash register
  • 69. Your mobile is a scanner • The use of 2D scanning is exploding • In magazines, outdoor ads, weekly ads – and directly in the shop (eg. Norma Kamali) • Scan the red code and buy the shirt around the clock – a new meaning to ”window-shopping”
  • 70. Casa Surf Project, Laguna Beach CA • 10 suites, 10 designers, 10 brands • Each suite uniqly branded and fitted with snappy art and strong products • A new way to promote (and sell) consumer products?
  • 71. E-bay store, New York • From online auctions to fysical store • 500 m2 pop-up store on Manhattan (was only opened during november 2009) • Actually a showroom with terminals hooked up to ebay.com…. Marketing stunt?
  • 72. My Checker Box, Hong Kong • 200 m2 fitted with small cases in different sizes, all rented out to want-to-be-retailers • Rent for a week and create a small, tailored ”shop” for your merchandise • A way for small merchants and designers to affort a position in retail • Wolf & Badger follows same concept at Notting Hill, but on a monthly basis
  • 73. Customer service will achieve greater importance
  • 76.
  • 79. Give atmosfere to shopping
  • 80. What is an experience?
  • 82. Oasis
  • 86.
  • 87.
  • 88.
  • 89.
  • 91.
  • 92.
  • 93.
  • 94.
  • 95. You have to plan
  • 96. Consumers have high demands to the shopping place Dimensions as city environment, culture and entertainment plays a greater role
  • 97. …but time will show…
  • 98. …if we have to return to the starting point ?