2. The Trillion $$ battle
What you need to know to
Profit from the Cloud
Profit from the Cloud TM
Meenakshi Alexander
Manager Sales– South East Asia 2/ INDIA
4. Segments - Cloud Service Provider
Consumer & Enterprise Clouds Cannot Meet Needs of SMBs
Consumer SMB Enterprise
• Cost Sensitive • Cost-sensitive
• Expensive / Capex
• Free & Easy • Paid
• Built to Specs
• One-size fits all • Basic customization
• Premium Support
• Reseller support
TM
4 Profit from the Cloud
5. SMB Universe – Big and Diverse
Industry
5 Profit from the Cloud TM
6. Parallels makes it easier for service providers to
profit from the SMB Cloud with
Software, Expertise & Partner Ecosystem
TM
6 Profit from the Cloud
8. Parallels SMB Cloud Insights™
• In 2012, Parallels invested $2M in primary research
• We spoke to 5,200 SMBs in 13 countries
• We were featured in 100+ blogs, print publications in APAC,
EMEA, and the Americas reaching millions of readers
TM
8 Profit from the Cloud
9. Global SMB cloud market
$34Billion and growing fast
Current Market
2011 = $34B
Estimated SMB Market in 2014 = $68B
Hosted Web Communication and Business
Infrastructure Presence Collaboration Applications
Source: Parallels SMB Cloud Insights™, 2012
TM
9 Profit from the Cloud
10. Top trends for Hosted Infrastructure
Security and server backup are the most
popular add-ons for hosted infrastructure – both for
current adoption and future purchase
SMB hosted infrastructure market in China has grown
by 40% over the past year and will continue growing
by at least 29% Y-o-Y through 2015.
Encouraging Indian SMBs with in-house servers to
switch to hosted servers could add 350K new
hosted servers to the market
SMBs with 10-50 employees were 4x more likely to
choose a hosted server than an in-house server in 2011-2012.
Source: Parallels SMB Cloud Insights™, 2012 (Australia, China, India, Japan)
TM
10 Profit from the Cloud
11. Top trends for Web Presence
SEO and security are the fastest growing web
applications among Australian SMBs
Over 60% of Chinese SMBs plan to increase
spending on their current web presence services over
the next three years.
2.5 Million
websites
10% of Indian SMBs now have a business
Facebook page – nearly 2x more than have websites!
Over 280K Japanese SMBs added a website in
2011-2012 – we expect this growth to continue over
the next 3 years
Source: Parallels SMB Cloud Insights™, 2012 (Australia, China, India, Japan)
TM
11 Profit from the Cloud
12. Top trends for Communication & Collaboration
Australian SMBs rank hosted premium email brand
equally as important as price – SPs should
consider having both branded and value business email offerings.
6% of Chinese SMBs use hosted PBX - 2-3x higher
penetration rate than in developed countries in APAC.
45% of Indian SMBs would consider hosted PBX
when they add a new location to their business.
Medium SMBs’ use of hosted business email grew
over 200%, fueled by switching from free email
providers to paid hosted accounts.
Source: Parallels SMB Cloud Insights™, 2012 (Australia, China, India, Japan)
TM
12 Profit from the Cloud
14. Did you know t
36% of U.S. SMBs By 2014, U.S. phone
Get To Know Your Customers
have never heard
Of the US’s 21 SMBs will spend conferencing is
of hosted PBX –
million sole Globally, the world much on hosted of the top
as one
those who PBX as they do on
proprietorships, wide SaaS market SaaS applicati
successfully
Did you know thatmore have agrow to $20BWeb Presence. demanded by
11% New Parallelswill
educate SMBs were
small SMBs will Did you knowSMBs are get
that
research shows the
Facebook page 2014. than 25% of
by Fewer SMBs social.
more worldwid
profit from the more
three times huge a website. over 60% of the
thancloud servicesSMBs with hosted Facebook pag
growth in this to the
likely to go growth in web
market in the email world-wide
cloud service.
cloud for their developing world is hosting will come grew 25%
use
32% of U.S. SMBs pay for premium from the emerging U.S. S
among
servers than to buygrowing over 3x as innext of U.S. S
41%
2011.
with online content services.
in-house fast asof U.S. sole 31% of U.S. SMBs The U.S. hosted dedi
markets in thehave no PBX
management 77% the market grew 84% this
infrastructure this proprietorships plan to increase years?
developed world
3 IT staff –
applications plan to their spending on among the smallest S
past year? Parallels
New market. their
design do you know
increasing Convincing U.S. and more and more S
research shows the in-house. presence and demandto sell PBX
spending on it – websites
web
hosted
SMBs with in- applications in
web to them? the
cloud services
are you providing that you know
Do
house servers to Did you knowthem access to
the next 3 years.
the right SaaS in the
market applications that
convert to hostedover 1 millionenterprise-level tools.
U.S.
applications to your world servers could grow
developing is SMBs entered the want to buy? Ove
SMB customers?.over 3x as IaaS market by
growing
the million U.S. SMB
cloud services this
fast as the
over 30% in the market in just thisto add online bac
developed world past year? the next 3 years.
next 3 years.
market.
14 Profit from the Cloud TM
16. The Traditional SMB IT Ecosystem
10,000s 1000s 100,000s 148M SMBs
ISVs/HW Builders Distributors Resellers
Develop Aggregate Integrate Consume
Manufacture Distribution Solutions
Package Up-sell
Cross-sell
16 Profit from the Cloud TM
17. The New SMB IT Ecosystem
17 Profit from the Cloud TM
18. Enabling Seamless Distribution
APS: Application Packaging Standard
Standardises the packaging of software and services for cloud distribution
18 Profit from the Cloud TM
19. Leveraging the APS portfolio
400+
APS applications
44%
Growth in services
H1 2012
100+
new applications
this year
TM
19 Profit from the Cloud TM
21. Parallels Software Suite
Web Presence and Web Applications •
•
•
•
Communication and Collaboration
•
•
•
•
Infrastructure •
•
•
•
Business Applications •
21 Profit from the Cloud TM
22. Parallels Plesk Panel 11
The Best Gets Better
Widest operating system support
including Microsoft Windows server
Industrial grade security protects
customers data and websites
NGINX high performance edge
server technology
2/3 less reported incidents than any
version of Parallels Plesk Panel
Made for the cloud and easy to use
for hosters and website owners
Optimised websites on mobile devices
and mobile server monitoring app.
TM
22 Profit from the Cloud
23. Parallels Web Presence Builder
Ideal for small businesses who want to
establish an online presence quickly and
cost-effectively
Drag and drop modules integrate with
hundreds of social networking sites
Fully customisable to meet SMB needs
Over 100 WYSIWYG templates
Integrates with other Parallels products
TM
23 Profit from the Cloud
25. Parallels Cloud Server 6.0
The next generation of cloud servers
Lowest
Cost
Fast
No single
point of
failure
TM
25 Profit from the Cloud
26. From Disks to Parallels Cloud Server 6.0
PCS identifies Free disk space Chunks are
Metadata Server
unused is assigned to replicated and
identifies and
partitions the cluster distributed across
tracks chunks
Chunk Servers
Free
Free
Storage
Network
Free
TM
26 Profit from the Cloud
27. Parallels Automation
The leading hosting and cloud services delivery solution
Parallels Operations Automation for provisioning,
monitoring, server and application management …
Parallels Business Automation for billing,
payments, workflow, marketing and branding….
together offer seamless service management and
billing for highly efficient self-service
Used by the largest telecom operators and the top
hosters globally
Modules: SaaS, hosted exchange, hosted share
point, shared hosting, dedicated servers and VPS
New features include Hosted Microsoft Exchange,
hosted Microsoft Lync and Hosted PBX
TM
27 Profit from the Cloud
28. Parallels Automation
Back Office
ERP Billing
CRM Helpdesk
APS Catalog
Hosted Externally
Integrate
Marketplace
Services
Aggregate
Integrate
Domain Registrar
Parallels
Automation
Payment Go
Provision
SSL
Parallels Containers 400+ APS Apps
MS SharePoint MS Exchange MS CRM
Apache Open-Exchange Blackberry Good Mobile
Hosted Internally
28 Profit from the Cloud TM
29. Winning the Trillion Dollar Battle
Profit from the Cloud! ™
Profit from the Cloud! ™ Profit from the Cloud! ™
SOFTWARE SOFTWARE
SOFTWARE
$1,000,000,000,000
TM
29 Profit from the Cloud
One trillion dollars IT and telecom Cloud based service modelHow do you serve the SMB?
Consumer and Enterprise never meet SMB Consumer Easy to explainCost-sensitive/freeSocial technologyIntegrated Customised Enterprise Tempting, easy to understandScale business functionsExact specifications Expensive/cap ex.Customised SMB’s cloud offer Diverse Difficult to deliver services Highly cost-sensitiveSome integrationCustomisationMore and more servicesScalable, from few to hundreds
148 million SMB IT needs vary greatlyHuge diversity - not going away3 dimensions of SMB customer segmentationGeographySizeIndustry Geography Rural Bali - mobile phone/ accounting GPTamworth - PC/ management/communications Medical CentreSydney – the works Size Medical CentreSydney - Growing IT Testing lab -more IT Hospital – extensive/ in-house/ housed data centers/ medical equipment It needs differ by size Industry Mining contractor Chemical Lab JudgeIT needs differ nature of business All medium sized - very different IT needsFragmented ecosystem not going awayChallenge - serve/ diverse group/ different abilities/ needs
Adam
Expertise
$2M/ SMB Cloud research 5,000 SMB/ 13 countries/ Australia10,000 hard/ 1,000’s of downloadsFocus – SMB/ feedback actionable
Growth - global SMB cloud market$34B 26% year on year $68B by 2014Australia?
Tip of the iceburgUpdatedannually Conference bag
SMB cloud ecosystem/ channel
$Trillion SMB IT spending - how delivered to SMB ecosystem?Traditional SMB distribution channel 1,000’s ISV’s/hardware buildersBut in a box – shipped to distributorDistributer ships to resellerReseller transacts end customer
NEW SMB distribution channel1. Still 1,000’s ISV - diverse needs SMB2. Still Distributors and SP –roles changingDistributors replaced/ others transforming - SP/ aggregators of cloud services3. Job of delivering services to SMB - also changingNot delivering servers/ connecting cables Now – ensuring cloud services work togetherSimilar structure / different roles 4. Parallels - aim serve middle customer middle/ new SPNot the SMBEnable you serveSMB - better services
A few years a ago - IT services delivered: ISV - Manual process/ $$$/ time customise SP - time to marketResellers - square peg/ round holeSMB confused/ didn’t want/ didn’t understand/ couldn’t use APS 2008 – APS created help ISV package software/ services apps. Cloud distribution1. ISV Goal – seamless channel distribution 2.SP Goal - faster GTM delivery/Parallels integrated suite of software 3. SP + Resellers Goal - efficiently package/ market software – through reseller panels4. SMB Result - access variety of services - control through Customer panel
Over 400 APS applications – small bookletOffice 365/ Microsoft SharePoint/ Google apps for businessStrong momentum
Software
Parallels - aims to serve SP/ complete suite/ cloud enablement software: Control panels – for SP, SMBFull automation – including provisioning/ billing - grow SPVirtulisation – PVC, PSBM, PCS6 Core software products + APS - enable you/ deliver certified services to SMBSame 4 categories:50% hosted infrastructure60% Web presence200% Collaboration and comms.75% Business app
PPP - industry’s most widely deployed hosting automation/ server control panel50,000 smaller SP/ web-design rely on PPP PPP11 New PPP11 – record adoption rateWidest operating system support/ Microsoft Windows serversIndustrial grade securityHigh performance server technology2/3 less reported incidents Cloud based/ easy to useOptimised for mobile/ mobile server monitoring app.
1. Ideal small businesses - establish an online web presence/ quickly/ cost-effectively2. Simple drag-and-drop modules/ integrate social networks/ share Facebook, Twitter, and LinkedIn Web Presence - moving beyond websites – offer additional products not available Facebook3. Ideal for SMB’s web hosters - fully Customisable/ monetized4. There are 100’s of easy to use website templates5. Integrated with Parallels software
Parallels Web Presence Builder
1. PCS 6.0 unique storage/ optimized cloud Next generation PVC, PSBM2. Low cost - turns unused server/ disk space - cloud storage pool/ fraction of cost/ competing solutions.3. Fast – Scalable storage - dramatically improves server performance4. No singlefailure - Zero server downtime - migration and zero disruption - replication data
PCS - totally unique storage/ optimised Cloud Allows you to create networked storage capacity/utilizing unused disk space/existing Parallels servers. How it works…. PCS identifies unused partitionsFree disk space is assigned to the clusterChunks are replicated and distributed across Chunk ServersMetadata Server identifies and tracks chunks
PA - leading hosting and cloud services delivery system 2 products - POA – provisioning/ monitoring/ server/ application management …PBA – billing/ payments/ workflow/ marketing and branding…Together - key operational functions of SP businessPA - largest telecom operators/ top hosters globallyModules – SaaS/ hosted exchange/ share point shared hosting SP - PA – offer new services/ < operational costs/ > revenue per userNew features - Hosted Microsoft Exchange, Hosted Microsoft Lync and Hosted PBX
Products/ services PA manage Hosted internally - provisioned PAHosted Externally –aggregated PAIn your back office –integrated PAAdditional Services –integrated PA
Expertise Extensive research - actionable/ widely availableParallels social media community/ blogs Partner marketing support - Product/ Webex/ best practices/ case studiesAUS $865M - $1.5B by 2015SMB’s want more services Different types/ different services. SP – Offer more products/ highly targeted Ecosystem and channel Diverse nature SMB’sTraditional SMB channel changingDistributors/ SP roles changingDelivery to SMB changingAPS 2008 - ISV package cloud applicationsParallels - serve new customer/ new SP Software Control panels/ provisioning/ billing/ VirtulisationPPP 11 – record adoption record ratesWPB – ideal small SMB/ online quickly/ low costPCS/ PVC/ PSBM - unique tech. turns unused server space - cloud storage PA - leading hosting/ cloud service delivery/ large SP 1. Parallels software suite provides - scalable solution 2. Together APS -ability to offer large amount cloud apps./ timely manner/ targeted to SP customers3. Ensure that you share in the $Trillion battle - profit from the cloud