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Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
Market Research India - Facilities Management Services Market in India 2009
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Market Research India - Facilities Management Services Market in India 2009

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  • 1. Facilities Management Services market ‐Facilities Management Services market IndiaSeptember 2009
  • 2. Executive Summary  Facilities management services market in India is valued at USD 3.3 bn for 2009 Market  The market is expected to grow at 22% annual rate and reach USD 6 bn by 2012  Organized market is 150 mn square feet while unorganized about 1 bn   Drivers:  Challenges: Drivers &  – Growing real estate and property  – Availability of manpower management market – Large unorganized segment Challenges – Growth in BPO, IT and ITeS sectors   – Boom in retail sector  Evolving project management and General Contracting Services: a growing sub‐segment  Huge variation in pricing and mark up from region to region and firm to firm Huge variation in pricing and mark up from region to region and firm to firm Trends  Growth in facilities management market increasing the demand for training and certification  courses specific to this sector  With entry of international property consultants one can expect acquisitions and joint ventures Foreign Players Domestic playersCompetition • Jones Lang LaSalle  • Knight Frank India • IL&FS Property Management  • Total Solutions Meghraj • Cushman & Wakefield and Services Limited (IPM&SL) • BVG India  • CB Richard Ellis India • Tenon Property  p y • Vipul Facility Management •PProperty Solutions S l i • MacLellan India Services • Updater Services FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 2
  • 3. •Introduction•Market Overview Market Overview•Drivers & Challenges•Trends•Competition FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 3
  • 4. Facilities management covers a wide spectrum of essential support services “Facilities management is the integration of processes within an organisation to maintain and develop  the agreed services which support and improve the effectiveness of its primary activities” Facilities Management Services Facilities Management Services Hard services Soft services Services S i include i l d managing i critical ii l Services i l d management and provision S i include d ii environment of an organization like of cleaning, security, reception, catering ensuring uninterrupted power supply, services, help desk services, vendor maintenance of air conditioning etc. management etc. FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 4
  • 5. Various sectors outsource facilities management activities to focus on their core business   IT and ITES International  Retail and  Shopping  Shopping Schools Malls Target Audience  Banking and  Real Estate  for Facility  for Facility Finance Fi Companies  Management  Services Corporate  Manufacturing  g Houses H Firms  • Facility Management firms provide its clients with a dedicated team to solve the day to day problems associated with  p p y property/facility management and provide a single point of reference and contact y g p g p • 0utsourcing facility management requirement provide the following benefits:  – Healthy, comfortable, safe and secure work environment – On going transactional cost efficiencies – Consistent and standardized management systems – Overall quality improvements Overall quality improvements – Extended asset life and reduced maintenance costs  FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 5
  • 6. •Introduction•Market Overview Market Overview•Drivers & Challenges•Trends•Competition FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 6
  • 7. Facilities management services market in India has immense potential and creates an opportunity of USD 6 bn by 2012 Market overview Market size & growth• The facilities management services market in India  was valued at USD 2.3 bn in 2007 USD bn 6.0• The market is expected to reach USD 6 bn by 2012  6 +22% 5.0 growing at a 22% annual rate 4.1 4 3.3• The organized market is about 150 mn square feet  2.7 and the unorganized is estimated at 1 bn square feet 2.3 2• With th With the growing IT/ITES and retail sectors in India,  i IT/ITES d t il t i I di the market for facilities management services looks  0 positive 2007 2008 2009 2010e 2011e 2012eSector wise market share (2007) Organized vs. unorganized split (2009) 255 mn square feet 1.15 bn square feet Retail 16% 13% Corporate 48% IT/ITES office 17% Organized 19% 87% Unorganized Others FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 7
  • 8. Market is concentrated in and around metros with very low penetration in Tier II cities Geographic Overview Region wise market split • Facilities management has picked up well in  Bangalore, the IT hub of India• Hyderabad and Chennai are the growing markets  with growth in construction and hospitality sectors in  these regions• Others include Chandigarh, Bhubaneswar, Indore,  20% Jaipur, Vizag, Trivandrum, Calcutta etc.• Facilities and property management services have  significant scope in the Indian Corporate real estate  market • It is the unorganized market that is covering the Tier I  20% New Delhi, NCR  and Tier II cities requirements for facilities  management Mumbai, Pune 5%• However, slowly the organized segment is moving However, slowly the organized segment is moving  35% g Bangalore towards these geographies Chennai• Security and guarding services is the sub‐segment  10% Andhra Pradesh which employs maximum workforce in this sector  Others (10%) Others (10%) FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 8
  • 9. •Introduction•Market Overview Market Overview•Drivers & Challenges•Trends•Competition FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 9
  • 10. Drivers & Challenges Challenges Drivers Availability of manpower Growing real estate and property  Growing real estate and property management market Large unorganized segment Growth in BPO, IT and ITeS sectors   Boom in retail sector FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 10
  • 11. Facilities management business is rapidly growing on the account of record infrastructure and real estate investments Growing real estate and property management Impact• The Indian real estate sector contributes heavily towards the country’s GDP is the second  largest sector in terms of employment generation • The growth in this sector gave immense potential to the property management companies who  in turn provide integrated facilities management services• Many residential and commercial complexes are being constructed including hotels, offices,  shopping malls, hospitals etc.• All th b All the above mentioned entities require facilities management services like housekeeping,  ti d titi i f iliti t i lik h k i security, cleaning, hospitality, property management, electrical, mechanical and civil  engineering services etc. Commercial space required by 2010 Commercial space required by 2010 mn square feet IT & ITES 150 Organized Retail 220 FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 11
  • 12. The market growth is accelerated by the demand from growing BPO/IT/ITES sectors Growth in BPO, IT and ITeS sectors   Impact• The growth in BPO, IT & ITES sectors has spurred the demand for facilities management services  in India• IT sector is growing at an annual rate of 18.6% and BPO‐ITeS at 35% as per 2009 figures• Majority of these offices need services like security, cleaning, catering services etc. and all of  these are outsourced to facilities management companies• The future for facilities management is bright with the growth figures of the above mentioned  sectors  t• Overall there is a increased share of service sector in India which would induce growth in  facilities management services in India Service sector growth in India Service sector growth in India 1996‐97 2007‐08 100 100 Services 44% 53% Industry 28% Agriculture 29% 28% 18% FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 12
  • 13. Increasing retail outlets like super markets, malls etc. has created wider scope for facilities management servicesBoom in retail market Impact• The boom in retail market has led the demand for facilities management services in a major way• Increasing malls and retail stores has increased the demand for many services offered by the  facilities management companies• Mall management is a critical factor for the success of malls and also the retail industry • The major scope of services for facilities management in malls lies in infrastructure  management Infrastructure management in malls • Uninterrupted power supply with 100%  Power P p power backupp • HVAC with adequate redundancy Retail Market growth Retail Market growth • Emergency lighting in all areas USD bn 400 • Fire‐fighting and detection system +14% 312 Safety • Dedicated security system 300 262 230 186 205 200 • Toilets maintenance  • Water softening and purification Miscellaneous 100 • Building and floor directories detection • system • Signage directing customers towards  Signage directing customers towards 0 elevators, toilets and fire exits 2001‐ 2002‐ 2003‐ 2004‐ 2005‐ 02 03 04 05 06 FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 13
  • 14. Shortage in manpower is the major challenge faced by this sector in IndiaAvailability of manpower Impact• Facilities management requires three‐fold manpower comprising professionals, skilled and  unskilled people• There are very few professionals who can handle large infrastructure projects the demand for There are very few professionals who can handle large infrastructure projects, the demand for  them is huge in India• The unskilled manpower easily switches jobs for better payments and hence controlling the  employee turnover at that level is a big challenge Three‐fold  Three‐fold manpower Professional Skilled Unskilled require technical  requires expertise and  These are the one’s who  qualification relevant qualifications deliver the results Salaries range for the manpower (INR) Professional 25,000 35,000 Skilled 10,000 18,000 Minimum Unskilled 3 000 3,000 5,000 5 000 Maximum FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 14
  • 15. Industry is fragmented with highly unorganized marketLarge unorganized segment  Impact• Facilities management sector is highly unorganized in nature and only a small part is organized• Due to wide range of services falling in to this sector many small players enter with focus on one  or two services like security, pest control etc. • There are more than 1000 players present in the facilities management sector in India• The industry is not defined properly and it is fragmented with many local players• It was only in 1998 that an International company MacLellan first entered this market to It was only in 1998 that an International company, MacLellan, first entered this market to  provide services to Ford India (then Mahindra Ford) in Chennai• The service model for this industry is yet to be developed keeping in mind the cost effectiveness  and price sensitivity of this sector  Local and unorganized players do not comply with statutory compliances and insurances giving them the Local and unorganized players do not comply with statutory compliances and insurances, giving them the  advantage of providing services at lower cost compared to organized players FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 15
  • 16. •Introduction•Market Overview Market Overview•Drivers & Challenges•Trends•Competition FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 16
  • 17. Trends ‐ Summary Evolving project  management and general  contracting services   i i Trends Training and certification  Variations in pricing and  courses specific to facilities  p mark up  k management sector  FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 17
  • 18. Evolving project management and General Contracting Services: a growing sub‐segment • Project Management was introduced in India by international real estate companies like Jones Lang LaSalle, CB Richard  Ellis etc. in establishing outsourcing facilities in India for their global clients• Since then it has matured significantly with growth in lot of industries especially IT and ITES• Today, there is wide acceptance and predominant usage of Project Management and General Contracting  Services  across various construction projects in India  • Managing construction activities and maintaining the  progress • Monitoring  scope, quality, time and cost constraints • Managing resources like people and raw materials  Major customers  Project required for the project include clients who: Management g • Reducing the risk of failure by interacting with various  d i h i k f f il b i i ih i • Create their facilities Create their facilities  parties within existing  • Regular monitoring of  architects, design consultants  buildings and contractors • Set up independent  buildings • Undertake campus  • Integrating the processes and providing services  developments General involved in the delivery of project either directly or by  Contracting  subcontracting Services • Acts as a single point of contact managing all the Acts as a single point of contact managing all the  subcontractors FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 18
  • 19. Pricing and Mark‐up for facilities management services in India varies from north to south and differs with firm North India South India Pricing range 1.20 to 1.30 INR  per  INR 0.80 per square feet square feet Jones Lang LaSalle Meghraj Mark‐up range  Tenon Property Services (Example) 35 – 45% mark‐up on cost 10% mark‐up on cost • Majority of the real estate consultants in North India are in to Property Management, (which is serving the  j y p y g g owners/developers of infrastructure) hence less prices ex:‐ CB Richards Ellis India • Through effective marketing Jones La LaSalle Meghraj has captured the facilities management market (serving  the tenants/MNCs who leased offices) in the south and got best price for their services FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 19
  • 20. With increasing demand for Facilities management education, training and certification courses are offered in this sectorIncreasing infrastructure investments in India demands expert professionals who understand the complexities of technologies used in various operations. There is a need for formal education system in facilities management sector  • Started a division, Sinar Academy for Service Excellence to offer  training and  certification courses of international recognition • Courses offered in cleaning and maintenance, food and beverage services and  Sinar Jernih India communication skills i ti kill • Benefits to a wide range of people with only primary school education to graduates • Joint certification is provided by CII (Confederation of Indian Industries) & City and  Guilds of the UK for selected courses  • Signed a MoU with the National Academy of Construction, Hyderabad, to provide  certification courses in facility management • It provides a six month course for fresh graduates and a part time course for working  facility managers IFMA India • Courses offered covers areas like real estate, finance, communication, operations and  maintenance, planning and project management, quality assessment and innovation,  leadership and management, human and environmental factors among other trades  of facility management of facility management FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 20
  • 21. •Introduction•Market Overview Market Overview•Drivers & Challenges•Trends•Competition FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 21
  • 22. The entry of international property consultants has trigged competition and one can expect acquisitions and joint venturesCompetition Employee strength of major players• The market is yet to grow to its fullest capacity with  efficient service models to expect stiff competition Tenon Property Services 20,000• Market is highly unorganized with over 1000  companies in this space Updater Services 15,000• Majority of the organized segment is dominated by  the international property consultants Total Solutions 5,000•I t In terms of area covered, Jones Lang La Salle Meghraj  f d J L L S ll M h j George Maintenance Services 3,500 (JLLSM) is the major player covering about 15 mn  square feet area Vipul Facility Management 3,000• Majority of players do not hire employees on their  Jones Lang LaSalle Meghraj 2,800 payrolls and prefer outsourcing the work to sub  payrolls and prefer outsourcing the work to sub contractors as they get a contract Sinar Jernih India 2,000• Large MNCs are looking for acquisitions in metros as  they see a big opportunity for new business and  CB Richards Ellis India 1,500 cross‐sales from target company’s clients IPM&SL 1,200 1 200• The areas which require enhanced security  requirements include: MacLellan India 1,000  Mall management  In‐house office space management Cushman & Wakefield India 700 P i h lt Peripheral tower block security bl k it Perks Links & Services 300  Retail and 24 hour convenience stores FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 22
  • 23. Foreign players in India (1/3) Company Business Description Jones Lang LaSalle  • Indian subsidiary of Jones Lang LaSalle, a global real estate services firm Meghraj • Provides services like managing office industrial technical manufacturing critical Provides services like managing office, industrial, technical, manufacturing, critical  environments etc. • Had presence in 11 cities in India and covers around 15 mn square feet area • The total strength is over 2800 employees  • The first independent real estate consultancy to enter India in 1994 h f d d l l d CB Richard Ellis • Provides services in Strategic Consulting, Valuations/Appraisals, Agency Services, Asset  Services and Project Management and Facilities Management • Headquartered in Delhi an d offices in Mumbai, Bangalore, Chennai, Hyderabad, Kolkata and  Pune, presence in 50 cities across India Pune presence in 50 cities across India • They employ around 1500 professionals in India • CBRE has portfolio of about 50 mn square feet of space under facilities management Cushman &  • Privately held real estate services global firm  Wakefield India Pvt  • Started operations in India in 1997 Ltd • Provides various real estate services including facilities and property management services  like maintenance, construction, procurement, regulatory compliance etc. • Total employees strength is over 700 with offices in New Delhi, Mumbai, Bangalore, Chennai,  Hyderabad, Kolkata and PuneNote: This list is not exhaustive FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 23
  • 24. Foreign players in India (2/3) Company Business Description MacLellan Integrated  • A subsidiary of US‐based MacLellan group company Services India Pvt. Ltd. Services India Pvt. Ltd. • Provides turnkey solutions in automotive paint finishing, environmental engineering etc. y p g, g g • They have about 1000 direct and indirect employees in India • The head office is located in Chennai and they have a regional office in Bangalore Knight Frank India Pvt  • It is a part of the Knight Frank Global Network Ltd • It It provides a comprehensive range of real estate related services covering residential,  id h i f l t t l t d i i id ti l commercial, land, investments, hotels & leisure, valuation, advisory services and facilities  management • It has offices in Mumbai, Gurgaon, Bangalore, Pune, Hyderabad, Chennai & Chandigarh Tenon Property  • A subsidiary of Singapore‐based Mortice Group, started operations in India in Jan 2008 Services Pvt Ltd • Provides integrated facility management and project services  • Headquartered in Bangalore has a wide network of over 50 offices and resources across  19 states in India to deliver services beyond Tier I and Tier II metro cities • It has a subsidiary Rotopower, which operates under brand name FMSG, specialized in  engineering services especially in Telecom tower sector and it covers 2 mn square feet  space • The total strength of the group is in excess of 20,000 • It covers over 5 mn square feet of space is targeting for 15 mn square feet this yearNote: This list is not exhaustive FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 24
  • 25. Foreign players in India (3/3) Company Business Description • International property company having operations in Asia, Australia and New Zealand L.J. Hooker India L J Hooker India y , p y p p y • Globally it has 800 offices, 10000 employees and handles over USD 50 bn in property  • Launched Indian operations in 2007 with head office in Bangalore • It has 5 franchises in India (Delhi, Ahmedabad, Mumbai, Hyderabad and Bangalore)  • Provides services in key areas of property management like financial analysis and  g g, g , p g, y g y budgeting, structural and building maintenance, housekeeping, security and general facility  management Sinar Jernih (India)  • It is a subsidiary of Sinar Jernih Group Malaysia Pte Ltd  • It provides hotel housekeeping and hospital cleaning service in India • Sinar Jernih India has major presence in Chennai Sinar Jernih India has major presence in Chennai • It employs over 2,000 workers, and its clients include the Taj Group of Hotels, Sheraton  Oberoi, and the Wockhardt Park Hospital Note: This list is not exhaustive FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 25
  • 26. Domestic players (1/3) Company Business Description IL&FS Property  • A property management services division of Infrastructure Leasing & Financial Services  Management and  Management and Limited (IL&FS) Limited (IL&FS) Services Limited  • Provides services in facility and property management, Office support and administrative  (IPM&SL) services, research and advisory services for new business etc. • It has a strength of 1200 employees in 30 locations in India and one overseas office in  Srilanka Vipul Facility  • VFM is part of Vipul Group headquartered at Gurgaon established in 2000 Management • Provides services in the areas of business support, helpdesk, engineering, cleaning, security  services, civil, structural, mechanical, electrical engineering and soft services • VFM manages 15 mn square feet with above 3000 professionals from 12 offices in India VFM manages 15 mn square feet with above 3000 professionals from 12 offices in India Total Solutions  • Headquartered in Mumbai Facility Management  • Provides services like cleaning and housekeeping, repairs and maintenance, guesthouse  Pvt. Ltd. management, office support services etc. • Th d l They do cleaning and servicing of over 10 mn sq ft on a daily basis i d i i f 10 ft d il b i • They have over 5000 employees and operations in 19 cities across India • The client list includes 160 plus B2B customers and have vast experience in IT/ITES sector,  Office & Industry, Townships, Commercial building, Retail outlets, Hotel, Restaurant &  Entertainment houses  Entertainment housesNote: This list is not exhaustive FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 26
  • 27. Domestic players (2/3) Company Business Description Updater Services  • Funded by ICICI Ventures, it has above 15000 people and 11 offices in 10 cities in India (P) Ltd (P) Ltd g y g , , g, p y, • Provides integrated facility management services for IT, ITES, Manufacturing, Hospitality,  Financial sector and others with main focus in Chennai, but plans to expand soon • It manages more than 40 mn square feet for 300 plus Indian and MNC clients • A Bharat Vikas Group company headquartered in Pune, Mumbai, Bangalore, Chennai and Delhi • Provides complete range of facilities management services including cleaning security Provides complete range of facilities management services including cleaning, security,  landscaping, electrical, logistics & transport, manpower outsourcing and civil engineering BVG India Ltd • BVG provides multiple services to more than 50 clients in private, public and government  sectors  • Few of its customers include Parliament of India, Indian Railways, ONGC, Tata Motors, ITC, Few of its customers include Parliament of India, Indian Railways, ONGC, Tata Motors, ITC,  Accenture etc. Financials: Revenues 2007: INR 725.73 mn; Net Profit 2007: INR 135.66 mn Property  Property • PSIPL is a business division of the Kalpataru Group of Companies PSIPL is a business division of the Kalpataru Group of Companies Solutions India  • Founded in 1999, PSIPL has consistently shown 100% growth since inception Pvt. Ltd. • Provides services in Project management, Mall management and Facility management • It manages property of over 18 mn square feet  • It i l t d i M b i P It is located in Mumbai, Pune, Baroda, Hyderabad, Bangalore, Chennai & Delhi B d H d b d B l Ch i & D lhiNote: This list is not exhaustive FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 27
  • 28. Domestic players (3/3) Company Business Description George Maintenance  • It  is located in Mumbai and has been in the Facility Management Services for past 30 years Services Pvt. Ltd. Services Pvt. Ltd. p g, p g, p ,p y, • Provides services like housekeeping, manpower outsourcing, pest control, pantry,  gardening, electrical, plumbing & carpentry etc. • It has offices in Pune, Nasik, Nagpur, Ahmedabad and Goa • It has about 3500 employees Perks Links &  Perks Links & • Located in Mumbai Located in Mumbai Services Pvt. Ltd. • Provides services in housekeeping, pantry & catering, garden maintenance, pest control,  security, electrical, event management etc. • The total number of employees are 300Note: This list is not exhaustive FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 28
  • 29. Thank you for your timeFor an updated report or any customized research requirements, please contact:Gaurav KumarE‐Mail: gaurav.kumar@netscribes.com; sales@netscribes.comPhone: +91 33 4064 6214; +91 983 030 9715Netscribes’ Services:RESEARCH & ANALYTICSRESEARCH & ANALYTICS MARKET INTELLIGENCE MARKET INTELLIGENCE CONTENT SOLUTIONS CONTENT SOLUTIONSInvestment Research Market Monitoring & Competitive  Social Media MarketingEnterprise Market Research Intelligence Marcom Support ServicesPatent Research Sales & Prospect Intelligence Content Management ServicesSyndicated Market ResearchS di t d M k t R h Listening & Media Monitoring Li t i & M di M it i Book Packaging Services B kP k i S i Brand SurveillanceFor further details, visit us at: www.netscribes.comAbout NetscribesNetscribes supports the organic and inorganic growth objectives of global corporations through a combination of Enterprise Market, Investment & Patent Research, Market & Sales Intelligence, Social Media Monitoring & Management and Custom Publishing solution.Disclaimer: This report is published for general information only. High standards have been used for preparing this market research report; Disclaimer: This report is published for general information only High standards have been used for preparing this market research report;however, Netscribes, Inc. or “Netscribes” is not responsible for any loss or damage arising from use of this document. This document is the sole property of Netscribes and prior permission is required for guidelines on reproduction. FACILITIES MANAGEMENT SERVICES MARKET – INDIA.PPT 29

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