Big data in customer relationship management (crm) - Reports Corner
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Big data in customer relationship management (crm) - Reports Corner

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Customer Relationship Management (CRM) is a model of managing relationship and interaction between company and customer. This includes using technology for organizing, automating, and synchronizing ...

Customer Relationship Management (CRM) is a model of managing relationship and interaction between company and customer. This includes using technology for organizing, automating, and synchronizing all customer-related information like sales, marketing, services, support and more.

https://www.reportscorner.com/reports/27041/Big-Data-in-Customer-Relationship-Management-(CRM)/

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Big data in customer relationship management (crm) - Reports Corner Presentation Transcript

  • 1. RC Reports Corner Big Data in Customer Relationship Management (CRM)
  • 2. DescriptionDescription Reports Cornerwww.reportscorner.com Customer Relationship Management (CRM) is a model of managing relationship and interaction between company and customer. This includes using technology for organizing, automating, and synchronizing all customer-related information like sales, marketing, services, support and more.
  • 3. Brief SummaryBrief Summary Reports Cornerwww.reportscorner.com Customer Relationship Management (CRM) is a model of managing relationship and interaction between company and customer. This includes using technology for organizing, automating, and synchronizing all customer-related information like sales, marketing, services, support and more. Big Data represents more than just a collection of data sets that form a large quantity of data, which is difficult to process using traditional data processing applications. Big Data also represents a big business opportunity it is poised to do more than just improve CRM. Big Data and related analytics systems and processes are poised to revolutionize customer-provider relationships, interactions, and even business models. This report evaluates the utilization of Big Data and analytics to optimize and transform customer relationship management (CRM) systems, processes, and procedures.
  • 4. Brief SummaryBrief Summary Reports Cornerwww.reportscorner.com The report includes case-studies for CRM systems that are employing Big Data. The provides analysis of companies providing Big Data solutions for CRM systems. The report also provides a view into the future of Big Data in CRM including challenges, opportunities, and outlook. Report Benefits • Identify Big Data vendors to CRM • Understand the role of Big Data in CRM • Understand the challenges of Big Data in CRM • Identify CRM companies employing Big Data solutions • Understand CRM improvements from Big Data solutions • Gain insights into the future of CRM with Big Data and analytics Target Audience: • Big Data companies
  • 5. Brief SummaryBrief Summary Reports Cornerwww.reportscorner.com • CRM systems developers • Governmental organizations • Telecommunications companies • Analytics and data reporting companies • Data storage and processing companies • Research and development organizations • Cloud infrastructure and service providers • Wireless and online CRM application developers • Retail and wholesale products and services companies
  • 6. Table of ContentsTable of Contents Reports Cornerwww.reportscorner.com EXECUTIVE SUMMARY 5 INTRODUCTION 6 WHAT IS BIG DATA? 6 Volume 7 Variety 7 Velocity 7 BIG DATA CATEGORIES 7 Structured Big Data 7 Un-structured data 7 Semi-structured data 7 DATA MINING 8 Data mining techniques 8 DATA WAREHOUSING 8 IMPORTANCE OF BIG DATA 9 Pattern Discovery 9
  • 7. Table of ContentsTable of Contents Reports Cornerwww.reportscorner.com Decision Making 9 Process Invention 10 Increasing Revenue 10 BIG DATA GROWTH DRIVERS 10 Awareness 10 Software 10 Services 10 Investment 10 BIG DATA CHALLENGES 10 Data Challenges 11 Process Challenges 11 Management Challenges 12 BIG DATA TECHNOLOGY 12 Sensors 12 Computer networks 12
  • 8. Table of ContentsTable of Contents Reports Cornerwww.reportscorner.com Data storage 12 Cluster computer systems 12 Cloud computing facilities 13 Data analysis algorithms 13 OVERVIEW OF CRM SYSTEMS 14 WHAT IS CRM? 14 BENEFITS OF CRM 15 Strong Focus on Customer 15 Complete View of Customer Information 15 Discovering Potential 16 Realistic Market Potential 16 CRM AND BIG DATA 16 CRM DRIVING FACTORS 17 Social CRM 17 Mobile Technology 18
  • 9. Table of ContentsTable of Contents Reports Cornerwww.reportscorner.com Knowing Customers 19 Collaboration 19 Affordability and Scalability 19 CHALLENGES OF BIG DATA IN CRM 20 Customers 20 Enhancing Logistics 20 Personalization 21 Cost for Small Businesses 21 COMPANIES AND SOLUTIONS OF BIG DATA IN CRM 22 CRM SYSTEMS FOR SMALL BUSINESSES 22 Zoho 22 CRM SYSTEMS FOR LARGE BUSINESSES 23 Microsoft 23 Microsoft Dynamics and Big Data 24 IBM 25
  • 10. Table of ContentsTable of Contents Reports Cornerwww.reportscorner.com Moving to Social Selling 25 Oracle 26 Oracle's Siebel CRM 27 Oracle Social CRM 28 SalesLogix 28 Avanade 30 Hexware 31 Cegedim 31 Ecenta 32 SAP Business Communications Management 32 WorkDigital 32 CRM Graph 32 MetaSoftTech Solutions 33 FUTURE TRENDS AND MARKET OUTLOOK 34
  • 11. Table of ContentsTable of Contents Reports Cornerwww.reportscorner.com GROWTH OF CONTEXT SERVICES 34 REAL REAL-TIME CUSTOMER INTELLIGENCE 34 TV WILL BECOME THE NEXT BIG CHANNEL IN CUSTOMER ENGAGEMENT 34 VIRTUAL MEETINGS WILL CHANGE THE WAY PEOPLE DO BUSINESS 35
  • 12. For more informationFor more information Reports Cornerwww.reportscorner.com For more information please visit our website https://www.reportscorner.com/reports/27041/Big-Data-in-Customer-Relationship- Management-(CRM)/
  • 13. Reports Corner Thank YouThank You www.reportscorner.com RC Contact us: contact@reportscorner.com