The report has defined a multi-service business gateway (MSBG) as a small, medium, or branch office device specifically designed to serve multiple primary voice, data, and video communication functions. The MSBG market is comprised of a wide variety of devices, optimized for specific applications, such as secure routing, VoIP gateway and SIP trunking, as well as specialized solutions for the retail and education industries.This annual update research report provides a review of technology trends and activities in this nearly US$1 billion market segment. The report provides updated statistics on SMB and enterprise branch office sites worldwide, US business survey data, as well as US and global MSBG shipment/revenue forecasts by application.  

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Worldwide MSBG Market Update
Published on October 2009
Report Summary
The report has defined a multi-service business gateway (MSBG) as a small, medium, or branch office device specifically designed to
serve multiple primary voice, data, and video communication functions. The MSBG market is comprised of a wide variety of devices,
optimized for specific applications, such as secure routing, VoIP gateway and SIP trunking, as well as specialized solutions for the
retail and education industries.
This annual update research report provides a review of technology trends and activities in this nearly US$1 billion market segment.
The report provides updated statistics on SMB and enterprise branch office sites worldwide, US business survey data, as well as US
and global MSBG shipment/revenue forecasts by application.
Table of Content
In This Update
Introduction
The US Economic Downturn
Bankruptcies on the Rise
Corporate Cutbacks
MSBG Virtual Product Segment
Secure Routers
Hosted VoIP and QoS Management
VoIP Gateway and SIP Trunking
SOHO/SMB Office-in-a-Box
Wireless Network Connectivity
NGN Business Services
Specialized Applications
Education
Retail
Unified Communications (UC) Applications
Analysis and Forecasts
Business Office Site Forecasts
MSBG Market Assessment
Secure Routers Will Remain Dominant
Voice Systems Will Rebound
Wireless Network Connectivity and Specialized Apps Offer Limited Growth
Worldwide MSBG Market Update Page 1/4

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NGN Business Services for SMB Markets Slow to Materialize
MSBG Forecast
List of Table
Table 1. 2009 MSBG Survey Respondents by Size of Business
Table 2. US Office Closures Over the Past Year
Table 3. US Business Employee Level Changes
Table 4. Future Hiring Expectations
Table 5. Total US Business Firms Forecast, 2007-2013, by Size of Business
Table 6. Total US Business Establishment Forecast, 2007-2013, by Size of Business
Table 7. Total US Branch Office Forecast, 2007-2013, by Size of Business
Table 8. Total Worldwide Main Site and Remote Office Forecast, 2007-2013, by Size ofBusiness (in Thousands)
Table 9. US Business Plans to Install MSBGs Over the Next 12 Months
Table 10. MSBG Penetration Across Business Office Sites by Size of Business
Table 11. MSBG Buying Decision Triggers
Table 12. PBX Procurement Plans Over Next 12 Months
Table 13. Types of Voice Communications Systems to be Purchased
Table 14. US Education Sector Adoption of UC
Table 15. Worldwide Enterprise MSBG Shipment and Revenue Forecast (US$ in Millions), 2008-2013, by Application
Table 16. US Enterprise Branch Office MSBG Market Share and Unit Forecast, 2008-2013
Table 17. Worldwide Enterprise Branch Office MSBG Market Share, 2008-2013
List of Figures
Figure 1. The MSBG Virtual Market Segment
Figure 2. Worldwide Branch Router Market Forecast, 2008-2013 (in Thousands)
Figure 3. Worldwide PBX Line Shipments Forecast, 2007-2013 (in Thousands)
Figure 4. Worldwide Hosted Centrex Installed Seat Forecast, 2007-2013 (in Thousands)
Figure 5. MSBG Buying Decision Criteria Matrix
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