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UK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report
 

UK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report

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UK Consumer Satisfaction Index 2012 for food & grocery is based around individual retailers and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide ...

UK Consumer Satisfaction Index 2012 for food & grocery is based around individual retailers and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.Measure and rank your performance in customer satisfaction in the sector and assess how this has changed using six years of history (2007'12).Includes ratings for price, range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.Identifies the biggest CSI winners and losers in food & grocery this year, highlighting those that pose the greatest threat to your business.Despite recording a decline in its overall score, Waitrose has topped Verdict's food & grocery Consumer Satisfaction Index yet again.Though it has now completed its planned transformation of 180 former Netto sites into local Asda Supermarket stores, Asda has recorded a drop in its convenience rating.As consumers' budgets remain tight due to myriad financial pressures, it is unsurprising to see German discounters Aldi and Lidl scoring highly on price yet again, with many shoppers still trading down.What is driving satisfaction for different retailers in food & grocery' Which retailers have improved the most'What are your competitors' strengths and weaknesses and how can you exploit them by adapting your own strategies'How are drivers of satisfaction changing in terms of importance in the consumers' eyes' What impact is the economy having on drivers of satisfaction'

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    UK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report UK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report Document Transcript

    • Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email!UK Consumer Satisfaction Index 2012 Music & Video | VerdictConsumer ReportPublished on April 2012 Report SummaryUK Consumer Satisfaction Index 2012 for food & grocery is based around individual retailers and provides a highly detailed, data-richoverview of a retailers customers, drawing on a nationwide survey of 6,000 shoppers each year.Measure and rank your performancein customer satisfaction in the sector and assess how this has changed using six years of history (200712).Includes ratings for price,range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.Identifiesthe biggest CSI winners and losers in food & grocery this year, highlighting those that pose the greatest threat to yourbusiness.Despite recording a decline in its overall score, Waitrose has topped Verdicts food & grocery Consumer Satisfaction Indexyet again.Though it has now completed its planned transformation of 180 former Netto sites into local Asda Supermarket stores, Asdahas recorded a drop in its convenience rating.As consumers budgets remain tight due to myriad financial pressures, it is unsurprisingto see German discounters Aldi and Lidl scoring highly on price yet again, with many shoppers still trading down.What is drivingsatisfaction for different retailers in food & grocery Which retailers have improved the mostWhat are your competitors strengths andweaknesses and how can you exploit them by adapting your own strategiesHow are drivers of satisfaction changing in terms ofimportance in the consumers eyes What impact is the economy having on drivers of satisfaction Table of ContentEXECUTIVE SUMMARYAbout CSISummary of findings Music & video- Play.com makes a marginal gain in its overall score - but enough to knock Amazon off top spot- Asda maintains lead over rival grocer Tesco - despite Tesco making significant gains- HMVs performance remains inconsistent- iTunes falls to sixth placeSYNOPSIS AND COMPARATIVESMusic & videoRANKINGSOverall ranking music & videoWinners since last year music & videoLosers since last year music & videoRankings for range music & videoRankings for price music & videoRankings for convenience music & videoRankings for quality music & videoRankings for service music & videoRankings for ambience music & videoUK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report (From Slideshare) Page 1/4
    • Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email!Rankings for facilities music & videoRankings for layout music & videoTABLESTable: Music & video highest scoring retailers overall and by factor 2011 & 2012Table: CSI comparison of music & video with all retail 2012Table: Retailers ranked by overall CSI score 2012Table: Music & video retailers with the most significant gains in overall CSI score 2012Table: Music & video retailers with the most significant losses in overall CSI score 2012Table: Retailers ranked by latest CSI score for range 200712Table: Retailers ranked by latest CSI score for price 200712Table: Retailers ranked by latest CSI score for convenience 200712Table: Retailers ranked by latest CSI score for quality 200712Table: Retailers ranked by latest CSI score for service 200712Table: Retailers ranked by latest CSI score for ambience 200712Table: Retailers ranked by latest CSI score for facilities 200712Table: Retailers ranked by latest CSI score for layout 200712FIGURESFigure: Yearly overall score comparison of music & video with all retail 200712Companies mentionedApple Inc., CMS Energy Corporation, Hutchison 3G UK LimitedUK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report (From Slideshare) Page 2/4
    • Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email! Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to: Europe, Middle East and Africa : + 33 4 37 37 15 56 Asia, Oceania and America : + 1 (805) 617 17 93 If you have any questions please visit http://www.reportlinker.com/notify/contact Order Information Please verify that the product information is correct and select the format(s) you require. UK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report Product Formats Please select the product formats and the quantity you require. 1 User License--USD 5 250.00 Quantity: _____ Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: _____________________________ Last Name: __________________________________ Email Address: __________________________________________________________________________ Job Title: __________________________________________________________________________ Organization: __________________________________________________________________________ Address: __________________________________________________________________________ City: __________________________________________________________________________ Postal / Zip Code: __________________________________________________________________________ Country: __________________________________________________________________________ Phone Number: __________________________________________________________________________ Fax Number: __________________________________________________________________________UK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report (From Slideshare) Page 3/4
    • Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email! Payment Information Please indicate the payment method, you would like to use by selecting the appropriate box. Payment by credit card Card Number: ______________________________________________ Expiry Date __________ / _________ CVV Number _____________________ Card Type (ex: Visa, Amex…) _________________________________ Payment by wire transfer Crédit Mutuel RIB : 10278 07314 00020257701 89 BIC : CMCIFR2A IBAN : FR76 1027 8073 1400 0202 5770 189 Payment by check UBIQUICK SAS 16 rue Grenette – 69002 LYON, FRANCE Customer signature:   Please note that by ordering from Reportlinker you are agreeing to our Terms and Conditions at http://www.reportlinker.com/index/terms Please fax this form to: Europe, Middle East and Africa : + 33 4 37 37 15 56 Asia, Oceania and America : + 1 (805) 617 17 93UK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report (From Slideshare) Page 4/4