UK Consumer Satisfaction Index 2012 Music & Video | Verdict Consumer Report
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UK Consumer Satisfaction Index 2012 for food & grocery is based around individual retailers and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide ...
UK Consumer Satisfaction Index 2012 for food & grocery is based around individual retailers and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.Measure and rank your performance in customer satisfaction in the sector and assess how this has changed using six years of history (2007'12).Includes ratings for price, range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.Identifies the biggest CSI winners and losers in food & grocery this year, highlighting those that pose the greatest threat to your business.Despite recording a decline in its overall score, Waitrose has topped Verdict's food & grocery Consumer Satisfaction Index yet again.Though it has now completed its planned transformation of 180 former Netto sites into local Asda Supermarket stores, Asda has recorded a drop in its convenience rating.As consumers' budgets remain tight due to myriad financial pressures, it is unsurprising to see German discounters Aldi and Lidl scoring highly on price yet again, with many shoppers still trading down.What is driving satisfaction for different retailers in food & grocery' Which retailers have improved the most'What are your competitors' strengths and weaknesses and how can you exploit them by adapting your own strategies'How are drivers of satisfaction changing in terms of importance in the consumers' eyes' What impact is the economy having on drivers of satisfaction'
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