Enterprise Collaboration - Delivering Better Business Results and Outcomes
Enterprise Collaboration - Delivering Better Business Results and Outcomes
Enterprise Collaboration - Delivering Better Business Results and Outcomes
Enterprise Collaboration - Delivering Better Business Results and Outcomes
Enterprise Collaboration - Delivering Better Business Results and Outcomes
Enterprise Collaboration - Delivering Better Business Results and Outcomes
Enterprise Collaboration - Delivering Better Business Results and Outcomes
Enterprise Collaboration - Delivering Better Business Results and Outcomes
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Enterprise Collaboration - Delivering Better Business Results and Outcomes

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SynopsisWhen it comes to Enterprise Collaboration, many organisations remain 'land-locked'; restricted by the architectures, deployment models, and functionality of solutions that were conceived in another age - an age when there was no Web 2.0, no mobile Internet, no impending pandemic, and no economic crisis. Of those organisations that are trying to move ahead in the 'new world of work', many IT departments are struggling to keep pace with the rapidly-changing world of information worker solutions and with the consumerisation of collaboration technologies in particular. Web-native collaboration solutions are continuing to grow in popularity amongst the twenty-something 'net-generation', and these Internet-born offerings are now starting to cross over into the world of enterprise IT. The challenge for IT managers is to reap the benefit of the best aspects of these new tools, whilst avoiding the pitfalls that can arise from ignoring these possibilities altogether. Moreover, this must be achieved against a backdrop of shrinking IT budgets and increased expectancy.KEY FINDINGS_ Fundamentally, Enterprise Collaboration is about driving better business results and outcomes._ Enterprise Collaboration systems underpin many of the real value-add activities of organisations._ Increasing the productivity of Sales, General, and Administration personnel means reducing the cost of doing business._ Organisations must increase collaboration effectiveness amidst the threat of pandemics and other global disasters._ E-mail remains the lowest common denominator for Enterprise Collaboration, but as consumers we are exploring new collaboration options and models._ The white collar workers of established economies are no longer the sole focus of Enterprise Collaboration solutions._ End-users increasingly expect Enterprise Collaboration solutions to be time, location, and deviceindependent._ Google's US$50 per user, per year Google Apps offering calls into question the real value of onpremises Enterprise Collaboration solutions._ The economics of cloud-based collaboration offerings could help some organisations weather the global recession._ Established Enterprise Collaboration strategies are being adapted to accommodate Web 2.0.CATALYSTWhen it comes to Enterprise Collaboration, many organisations remain 'land-locked'; restricted by the architectures, deployment models, and functionality of solutions that were conceived in another age ' an age when there was no Web 2.0, no mobile Internet, no impending pandemic, and no economic crisis. Of those organisations that are trying to move ahead in the 'new world of work', many IT departments are struggling to keep pace with the rapidly-changing world of information worker solutions and with the consumerisation of collaboration technologies in particular. Web-native collaboration solutions are continuing to grow in popularity amongst the twenty-something 'net-generation', and these Internet-born offerings are now starting to cross over into the world of enterprise IT. The challenge for IT managers is to reap the benefit of the best aspects of these new tools, whilst avoiding the pitfalls that can arise from ignoring these possibilities altogether. Moreover, this must be achieved against a backdrop of shrinking IT budgets and increased expectancy. ANALYSIS Introduction Recognising the fact that they are now just another node in a complex mesh of business-to-business networks, supply chains, and industry ecosystems, organisations are looking at new ways to extend the reach and range of their businesses through collaborative efforts. For many this means giving serious consideration to new ways of thinking, new ways of engaging, and new ways of working. However, organisations across all industries and sectors have spent large sums of money on Enterprise Collaboration solutions in recent years, and yet in most cases these investments have failed to produce any clear competi

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