Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets

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This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by …

This research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This study provides market size, revenue forecasts, and breakdown by country, industry vertical, and domestic versus offshore markets. Market shares for the leading outsourcers are also provided. The study profiles about 40 leading outsourcers, including global, regional and country-specific companies. Country-level breakdowns are provided for Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, and Thailand. Executive Summary'The study covers the Asia-Pacific contact center outsourcing industry from 2011 to 2017.'Growth in the Asia-Pacific region remains relatively high at X percent in 2011, with a CAGR of X percent through 2017.'Cost efficiency and the rise of domestic regional markets are the key drivers to industry growth.'Revenue growth is robust in China, India, the Philippines and Malaysia, while growth is slower in Singapore, Hong Kong, Australia, and Taiwan.'India, Japan, and the Philippines are the top three regional markets, based on revenue.'The banking and telecommunication industries led the revenue growth, while technology, retail, and government also showed concrete growth.'In 2011, the top X market participants in the study contributed Xpercent of revenues.

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  • 1. Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email!Asia-Pacific Contact Center Outsourcing - Domestic and OffshoreMarketsPublished on June 2012 Report SummaryThis research study examines market trends, drivers, and restraints for the Asia-Pacific contact center outsourcing market. This studyprovides market size, revenue forecasts, and breakdown by country, industry vertical, and domestic versus offshore markets. Marketshares for the leading outsourcers are also provided. The study profiles about 40 leading outsourcers, including global, regional andcountry-specific companies. Country-level breakdowns are provided for Australia, China, Hong Kong, India, Indonesia, Japan,Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, and Thailand.Executive SummaryThe study covers the Asia-Pacific contact center outsourcing industry from 2011 to 2017.Growth in the Asia-Pacific region remains relatively high at X percent in 2011, with a CAGR of X percent through 2017.Cost efficiency and the rise of domestic regional markets are the key drivers to industry growth.Revenue growth is robust in China, India, the Philippines and Malaysia, while growth is slower in Singapore, Hong Kong, Australia,and Taiwan.India, Japan, and the Philippines are the top three regional markets, based on revenue.The banking and telecommunication industries led the revenue growth, while technology, retail, and government also showedconcrete growth.In 2011, the top X market participants in the study contributed Xpercent of revenues. Table of Content TABLE OF CONTENTSExecutive Summary 4Market Overview 8Asia-Pacific Contact Center Outsourcing Market -External Challenges: Drivers and Restraints 14Market Trends 28Forecasts and Trends 36Market Share Analysis 119Outsourcer Profiles 137The Last Word 184Appendix 187Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets (From Slideshare) Page 1/3
  • 2. Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email! Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to: Europe, Middle East and Africa : + 33 4 37 37 15 56 Asia, Oceania and America : + 1 (805) 617 17 93 If you have any questions please visit http://www.reportlinker.com/notify/contact Order Information Please verify that the product information is correct and select the format(s) you require. Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets Product Formats Please select the product formats and the quantity you require. Site License--USD 10 000.00 Quantity: _____ Site License+Hardcopy--USD 10 500.00 Quantity: _____ Corporate License--USD 11 500.00 Quantity: _____ Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: _____________________________ Last Name: __________________________________ Email Address: __________________________________________________________________________ Job Title: __________________________________________________________________________ Organization: __________________________________________________________________________ Address: __________________________________________________________________________ City: __________________________________________________________________________ Postal / Zip Code: __________________________________________________________________________ Country: __________________________________________________________________________ Phone Number: __________________________________________________________________________ Fax Number: __________________________________________________________________________Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets (From Slideshare) Page 2/3
  • 3. Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email! Payment Information Please indicate the payment method, you would like to use by selecting the appropriate box. Payment by credit card Card Number: ______________________________________________ Expiry Date __________ / _________ CVV Number _____________________ Card Type (ex: Visa, Amex…) _________________________________ Payment by wire transfer Crédit Mutuel RIB : 10278 07314 00020257701 89 BIC : CMCIFR2A IBAN : FR76 1027 8073 1400 0202 5770 189 Payment by check UBIQUICK SAS 16 rue Grenette – 69002 LYON, FRANCE Customer signature:   Please note that by ordering from Reportlinker you are agreeing to our Terms and Conditions at http://www.reportlinker.com/index/terms Please fax this form to: Europe, Middle East and Africa : + 33 4 37 37 15 56 Asia, Oceania and America : + 1 (805) 617 17 93Asia-Pacific Contact Center Outsourcing - Domestic and Offshore Markets (From Slideshare) Page 3/3