This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore operations. Further analyzed are the market's drivers and restraints, giving insight into the market-revenue forecast for 2011'2017. The market's trends and opportunities and its key leading verticals are discussed as well as competitor information regarding the market's key players.
Analysis of the Latin American Contact Center Outsourcing Services Market
1. ReportLinker Find Industry reports, Company profiles
and Market Statistics
>> Get this Report Now by email!
Analysis of the Latin American Contact Center Outsourcing Services
Market
Published on May 2012
Report Summary
This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market
demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services
provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore
operations. Further analyzed are the market's drivers and restraints, giving insight into the market-revenue forecast for 2011'2017.
The market's trends and opportunities and its key leading verticals are discussed as well as competitor information regarding the
market's key players.
Table of Content
TABLE OF CONTENTS
Executive Summary 4
Market Overview 10
Total Contact Center Outsourcing Services Market -
External Challenges: Drivers and Restraints'Total Contact Center Outsourcing Services Market 20
Forecasts and Trends'Total Contact Center Outsourcing Services Market 26
Market Share and Competitive Analysis 38
Outsourcing Services 48
The Last Word 55
Appendix 58
Analysis of the Latin American Contact Center Outsourcing Services Market (From Slideshare) Page 1/3
2. ReportLinker Find Industry reports, Company profiles
and Market Statistics
>> Get this Report Now by email!
Fax Order Form
To place an order via fax simply print this form, fill in the information below and fax the completed form to:
Europe, Middle East and Africa : + 33 4 37 37 15 56
Asia, Oceania and America : + 1 (805) 617 17 93
If you have any questions please visit http://www.reportlinker.com/notify/contact
Order Information
Please verify that the product information is correct and select the format(s) you require.
Product Formats
Please select the product formats and the quantity you require.
Contact Information
Please enter all the information below in BLOCK CAPITALS
Title: Mr Mrs Dr Miss Ms Prof
First Name: _____________________________ Last Name: __________________________________
Email Address: __________________________________________________________________________
Job Title: __________________________________________________________________________
Organization: __________________________________________________________________________
Address: __________________________________________________________________________
City: __________________________________________________________________________
Postal / Zip Code: __________________________________________________________________________
Country: __________________________________________________________________________
Phone Number: __________________________________________________________________________
Fax Number: __________________________________________________________________________
Analysis of the Latin American Contact Center Outsourcing Services Market
Site License--USD 6 000.00 Quantity: _____
Site License+Hardcopy--USD 6 500.00 Quantity: _____
Corporate License--USD 7 500.00 Quantity: _____
Analysis of the Latin American Contact Center Outsourcing Services Market (From Slideshare) Page 2/3
3. ReportLinker Find Industry reports, Company profiles
and Market Statistics
>> Get this Report Now by email!
Payment Information
Please indicate the payment method, you would like to use by selecting the appropriate box.
Payment by credit card Card Number: ______________________________________________
Expiry Date __________ / _________
CVV Number _____________________
Card Type (ex: Visa, Amex…) _________________________________
Payment by wire transfer Crédit Mutuel
RIB : 10278 07314 00020257701 89
BIC : CMCIFR2A
IBAN : FR76 1027 8073 1400 0202 5770 189
Payment by check UBIQUICK SAS
16 rue Grenette – 69002 LYON, FRANCE
Please note that by ordering from Reportlinker you are agreeing to our Terms and Conditions at
http://www.reportlinker.com/index/terms
Please fax this form to:
Europe, Middle East and Africa : + 33 4 37 37 15 56
Asia, Oceania and America : + 1 (805) 617 17 93
Customer signature:
Analysis of the Latin American Contact Center Outsourcing Services Market (From Slideshare) Page 3/3