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Analysis of the Latin American Contact Center Outsourcing Services Market

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This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for ...

This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore operations. Further analyzed are the market's drivers and restraints, giving insight into the market-revenue forecast for 2011'2017. The market's trends and opportunities and its key leading verticals are discussed as well as competitor information regarding the market's key players.

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Analysis of the Latin American Contact Center Outsourcing Services Market Document Transcript

  • 1. Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email!Analysis of the Latin American Contact Center Outsourcing ServicesMarketPublished on May 2012 Report SummaryThis study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the marketdemand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the servicesprovided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshoreoperations. Further analyzed are the markets drivers and restraints, giving insight into the market-revenue forecast for 20112017.The markets trends and opportunities and its key leading verticals are discussed as well as competitor information regarding themarkets key players. Table of ContentTABLE OF CONTENTSExecutive Summary 4Market Overview 10Total Contact Center Outsourcing Services Market -External Challenges: Drivers and RestraintsTotal Contact Center Outsourcing Services Market 20Forecasts and TrendsTotal Contact Center Outsourcing Services Market 26Market Share and Competitive Analysis 38Outsourcing Services 48The Last Word 55Appendix 58Analysis of the Latin American Contact Center Outsourcing Services Market (From Slideshare) Page 1/3
  • 2. Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email! Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to: Europe, Middle East and Africa : + 33 4 37 37 15 56 Asia, Oceania and America : + 1 (805) 617 17 93 If you have any questions please visit http://www.reportlinker.com/notify/contact Order Information Please verify that the product information is correct and select the format(s) you require. Analysis of the Latin American Contact Center Outsourcing Services Market Product Formats Please select the product formats and the quantity you require. Site License--USD 6 000.00 Quantity: _____ Site License+Hardcopy--USD 6 500.00 Quantity: _____ Corporate License--USD 7 500.00 Quantity: _____ Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: _____________________________ Last Name: __________________________________ Email Address: __________________________________________________________________________ Job Title: __________________________________________________________________________ Organization: __________________________________________________________________________ Address: __________________________________________________________________________ City: __________________________________________________________________________ Postal / Zip Code: __________________________________________________________________________ Country: __________________________________________________________________________ Phone Number: __________________________________________________________________________ Fax Number: __________________________________________________________________________Analysis of the Latin American Contact Center Outsourcing Services Market (From Slideshare) Page 2/3
  • 3. Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email! Payment Information Please indicate the payment method, you would like to use by selecting the appropriate box. Payment by credit card Card Number: ______________________________________________ Expiry Date __________ / _________ CVV Number _____________________ Card Type (ex: Visa, Amex…) _________________________________ Payment by wire transfer Crédit Mutuel RIB : 10278 07314 00020257701 89 BIC : CMCIFR2A IBAN : FR76 1027 8073 1400 0202 5770 189 Payment by check UBIQUICK SAS 16 rue Grenette – 69002 LYON, FRANCE Customer signature:   Please note that by ordering from Reportlinker you are agreeing to our Terms and Conditions at http://www.reportlinker.com/index/terms Please fax this form to: Europe, Middle East and Africa : + 33 4 37 37 15 56 Asia, Oceania and America : + 1 (805) 617 17 93Analysis of the Latin American Contact Center Outsourcing Services Market (From Slideshare) Page 3/3