Analysis of the Latin American Contact Center Outsourcing Services Market

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This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore operations. Further analyzed are the market's drivers and restraints, giving insight into the market-revenue forecast for 2011'2017. The market's trends and opportunities and its key leading verticals are discussed as well as competitor information regarding the market's key players.

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Analysis of the Latin American Contact Center Outsourcing Services Market

  1. 1. ReportLinker Find Industry reports, Company profiles and Market Statistics >> Get this Report Now by email! Analysis of the Latin American Contact Center Outsourcing Services Market Published on May 2012 Report Summary This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore operations. Further analyzed are the market's drivers and restraints, giving insight into the market-revenue forecast for 2011'2017. The market's trends and opportunities and its key leading verticals are discussed as well as competitor information regarding the market's key players. Table of Content TABLE OF CONTENTS Executive Summary 4 Market Overview 10 Total Contact Center Outsourcing Services Market - External Challenges: Drivers and Restraints'Total Contact Center Outsourcing Services Market 20 Forecasts and Trends'Total Contact Center Outsourcing Services Market 26 Market Share and Competitive Analysis 38 Outsourcing Services 48 The Last Word 55 Appendix 58 Analysis of the Latin American Contact Center Outsourcing Services Market (From Slideshare) Page 1/3
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  3. 3. ReportLinker Find Industry reports, Company profiles and Market Statistics >> Get this Report Now by email! Payment Information Please indicate the payment method, you would like to use by selecting the appropriate box. Payment by credit card Card Number: ______________________________________________ Expiry Date __________ / _________ CVV Number _____________________ Card Type (ex: Visa, Amex…) _________________________________ Payment by wire transfer Crédit Mutuel RIB : 10278 07314 00020257701 89 BIC : CMCIFR2A IBAN : FR76 1027 8073 1400 0202 5770 189 Payment by check UBIQUICK SAS 16 rue Grenette – 69002 LYON, FRANCE Please note that by ordering from Reportlinker you are agreeing to our Terms and Conditions at http://www.reportlinker.com/index/terms Please fax this form to: Europe, Middle East and Africa : + 33 4 37 37 15 56 Asia, Oceania and America : + 1 (805) 617 17 93 Customer signature:   Analysis of the Latin American Contact Center Outsourcing Services Market (From Slideshare) Page 3/3

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