2009 Infrastructure-as-a-Service & Cloud Computing

Find Industry reports, Company profilesReportLinker and Market Statistics >> Get this Report Now by email!2009 Infrastructure-as-a-Service & Cloud ComputingPublished on August 2009 Report SummaryIn 2009, the Black Book IT Infrastructure Management Outsourcing client/user survey investigates over 400 contracts held by 1120 ofthe top ITO spending corporations and organizations globally.KEY CLIENT EXPERIENCE FINDINGS KEY FINDING: THE MOST IMPORTANT CUSTOMER SATISFACTION KPIs TO OUTSOURCED INFRASTRUCTURE IN 2009Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies satisfaction with theircloud infrastructure outsourcing & IAAS providers. KEY FINDING: ITO INFRASTRUCUTRE VENDOR SATISFACTION IS HIGHEST AMONG SMALL & MIDMARKET VENDORSCURRENTLYClients with annual revenues from $500M to $1B are significantly more satisfied with their Infrastructure Outsourcer than are LargeMarket Cap clients. KEY FINDING: US VENDORS ARE SIGNIFICANTLY PREFERRED BY US CLIENTSLatin American alternatives are challenging Indian infrastructure vendors as they evolve.PREFERRED LOCATION FOR CLOUD INFRASTRUCTURE MANAGEMENT OUTSOURCING VENDOR BYWESTERN EUROPEAN CLIENTS(SELECT TWO)UK 96.1%France 80.8%Germany 5.5%Norway/Sweden/Denmark 4.7%Russia/Eastern Europe 3.2%HIGHEST ANTICIPATEDGROWTH INDUSTRIESFOR INFRASTRUCTURE AS A SERVICEINDUSTRY CY2009 BUDGETED/ ANTICIPATED BUDGETING INFRASTRUCTURE OUTSOURCINGINITIATIVESADD ONS NEWCOMMUNICATIONS 70.8% 30.7%NONPROFITS 64.2% 20.4%EDUCATION 61.5% 25.7%MANUFACTURING 55.2% 14.9%2009 Infrastructure-as-a-Service & Cloud Computing Page 1/6

Find Industry reports, Company profilesReportLinker and Market StatisticsENERGY 50.7% 20.8%TECHNOLOGY 43.2% 31.4%INSURANCE/FINANCE 28.5% 18.2%PREFERRED LOCATION FOR CLOUD INFRASTRUCTURE MANAGEMENT OUTSOURCING VENDOR BYUS CLIENTS(SELECT TWO)United States 94.0%Mexico 32.1%India 26.6%Brazil 24.1%Chile 10.0%WOULD CONSIDER OFFSHORECLOUD FIRMS IN FUTURE AS INDUSTRY MATURESIndia 90.8%Latin America 91.3%Eastern/Central Europe 80.5%China 11.4%SynopsisResults from 2009 Black Book Infrastructure-as-a-service and Cloud Computing survey. Analysis of 400 contracts held by 1120 ofthe top global companies on IT Outsourcing shows that Innovation, Trust, Reliability and Deployment are the key criteria influencingclient satisfaction. Small and midmarket vendors currently have the highest levels of client satisfaction and the biggest factorinfluencing client dissatisfaction is failure to deliver on promised cost savings.Companies mentioned10Gen, 3Leaf Systems, 3Tera, 6fusion International, Absolute Performance, Adaptivity, Ajaxo, Alentus, Amazon, Appirio, Appistry,Aptaria, Arena Maxtronic, Arista Networks, Asankya Networks, Azure, BitRock, BlueLock, Boomi , Box.net, BT, Canaan Partners,P34Capgemini, Casdex, Chris Richardson Consulting, CITTIO, Citrix, Cloud Architects, Cloud9 Analytics, CloudRamp, CloudScaleNetworks, Cloudscape.ws, CloudWorks, CNI Systems, CohesiveFT, CollabNet, Concentric, Cordys, Cronus Partners, CSRware,CuperTek, Cycle Computing, Dataline, Dell, DNAmail, eBay, EDS, Elastra, EMC, Engine Yard, Enki Consulting, Enomaly, Excelian,Flexiscale, Forrester, Fortress ITX, G.ho.st, Gear6, GigaSpaces, GoGrid, Google, GraphLogic, GridGain, Hewlett Packard, IBMGlobal, IBRIX, InfoQ, Intel, IntelePeer, IronKey, Iterative Designs, ITO America, Jamcracker, Joyent, JumpBox, Just Skill, Kaavo,Layer Tech, Linxter, Mohr Davidow Ventures, MessageLabs, Microsoft, Mimecast, Model Metrics, Moderro Technologies, Moka5(MokaFive), Mosso, NetApp, Netmagic, NewServers, Nirvanix, NetSuite Cloud, Ocarina Networks, OpSource Cloud, Oracle, OrangeBusiness Services, Panorama Software, Parabon Computation, Parallels, ParaScale, Patni Computer Systems, Peer1 Networks, PI,Platform Computing, PLX Technology, ProjectLocker, Promise Technology, Qlayer, QlikTech, Rackspace, Red Hat, RelianceGlobalcom, RightScale, Robson Taylor, Rogue Wave, rPath, Salesforce.com, Sapotek, Saugatuck Technology, Savvis, ScanSafe,ServePath, ServiceCloud, SIMtone, SkillSoft, Skytap, SmugMug, SOASTA, Solace Systems, Spiceworks, SpiderOak, SymphonyServices, Sun Microsystems, Tap In Systems, Teneros, Terremark, Tier3, Transitive, Trend Micro, Union Square Advisors, Unisys,Univa UD, uTest, Vertica, VMWare, Widen Enterprises, XCalibre, Yahoo!, Zabovo.com, Zeus Technology, Zuora, 123Together.com, 361 Degrees, 3PAR, 8e6 Technologies,A10 Networks, Aastra, Accario, Accellion, AccessFlow, AceNet, ACMA, Acronis, Actional, activePDF, Acxiom, Adaptec, ADC, Adder,Adexis, Adtran, Agilysys, Agito Networks, AirMagnet, Akorri, ALADDIN Knowledge Systems, Alcatel-Lucent, Alert Logic, AlterPoint,Altor Networks, AMAX, AMCC, Amyuni, Apani, APC, APCON, APM Experts, Appistry, Applied Innovations, Apptio, Aquantia, Arastra,Aravo, Arbor Solutions, ArcSight, Areohive Networks, Array Networks, Arrow ECS, ARTEC - Computer, Asigra, Asoka USA, Aspera,Astaro Internet Security, Atempo, ATEN Technology, Attune Systems, AutoVirt, Avanade, Avaquest, Avaya, Aventiv-NomaDesk,Avocent, AVTECH, AXIOMTEK, BakBone, BBN Technologies, BDNA, BEA Systems, Bedsole, Benchmark Capital, BerkeleyVaritronics, BigFix, Bivio Networks, Blade Network, Blue Lane, BlueArc, BluePoint, BlueStripe, Bobcares, Bosanova, BrighTechnologies, Brocade, CA, CalAmp, Capitial Trust Ventures, Cassatt, Catbird, Cayenne, CDG, Ceedo, Certeon, Champion2009 Infrastructure-as-a-Service & Cloud Computing Page 2/6

Find Industry reports, Company profilesReportLinker and Market StatisticsSolutions, Check Point Software, Chip PC, CiRBA, Citihub, ClearCube, CommVault, Compass America, Compellent, Compugen,Computer Lab International, Concentsus, Configuresoft, Continuity Software, Coraid, Courion, Coyote Point Systems, cPanel, CreditSuisse, Crosswalk, CrystalTech Web Hosting, CSC, Data Domain, Databarracks, DataCore, DataDirect, Datagardens, DataPipe,DataSynapse, DC3 Solutions, EqualLogic, Desktone, Devon IT, Digipede, Doctrino Systems, DocuSign, DoubleTake Software,Dynamic Network Factory, DynamicOps, Ecora Software, eG Innovations, Egenera, Electric Cloud, Electrorack, Embotics, Emulex,Endeavors Technology, Enigmatic, Enomaly, Entuity, EqualLogic, Ericom, EVault, Evolving Solutions, Exinda, eXludus, ExtentrixSystems, F5Networks, FalconStor, Faronics, FastScale, FastSoft, FOCUS Consulting, Fortinet, Fortisphere, Fugitive LLC, FujitsuSystems, Fusepoint, FusionStorm, Gateworks, Getronics, Gibraltar Solutions, GlassHouse Technologies, GlobalFluency,GlobalSCAPE, GlobalSign, Green Hills Software, Grid Dynamics, GRIDtoday, groupSPARK, Hiperware, Hitachi Data Systems,Hubspan, Hurricane Electric, Hyper9, HyPerformix, Hyperic, I2 Technology, IGEL Technology, Ignite Consulting, Illumita, IMEXResearch, Incipient, Insight Venture Partners, InstallFree, INSYSTEK,Integrien, Ipswitch, Isilon Systems, iTrinegy, KACE, Kaseya, KILipton, Kidaro, Kingston Technology, KnownHost, Lanamark, LeftHand Networks, Lenovo, Leostream, Liquid Computing, Lucid8,LynuxWorks, Magirus, Mailtrust, Mainline, ManageIQ, ManageSoft, Marathon Technologies, Marketo, Markitects, McAfee, MeridianIT, Metron, Microsemi, Microserv, Mid-Atlantic Computers, MIMOS, Mimosa Systems, Mindbridge Software, Miva Merchant,MonoSphere, Morph Labs, Mxi Technologies. mySoftIT, Nagarro, Namescape, Ncomputing, NEC, Nemertes, NeoPath, Neoware, NetMagic, NetApp, Neterion, NetEx, NetIQ, Netuitive, Network Appliance, Neverfail, New Age Technologies, New Idea Engineering,NewTek, Nexenta, NextIO. Nimsoft, Niyuta, NoMachine, Nortel, Novell, Old Road Computing, Omnitron, On The Avenue, ONStor,Opalis Software, Open Kernel Labs, OpenHosting, OpenSpan, Optaros, Opus Capital, PacketTrap, Palm, Inc., Panda Security, PanoLogic, Pattern Insight, Peak IP Solutions, PHD Technologies, Phoenix Technologies, Phurnace Software, Pillar Data Systems,Pinnacle Cart, Pivot3, Platespin, Proofpoint, ProServeIT, ProSync, Provision Networks, , Q1 Labs, QG Software, Qualys, QuestSoftware, R1Soft, Racemi, RACKWISE, Radiant Logic, Raritan, Raxco Software, Red Hat, Reflex Security, Regan Technologies,Resolution Enterprises, RF Code, Riverbed, RSA Security, Ruckus Wireless, Sagent Solutions, SanDisk, SAVVIS, ScaleMP, ScalentSystems, ScienceLogic, ScriptLogic, Seanodes, Secure Command, Secure Computing, Sentillion, ServInt, Shavlik, Silpion, SIMtone,Singularity Technologies, Sitemasher, SmarterTools, Socialcast, SoftLayer, SolarWinds, SolutionSet, Sonasoft, SSH CommunicationsSecurity, StackSafe, Starfire, SteelEye Technology, StillSecure, StoneFly, Stonesoft, Stoneware, StorageCraft,StorageNetworking.org, StorMagic, Stratus, Sun Microsystems , Oren Tech, SunView, Supermicro,, Surgient, SWsoft, Sycros,Symantec, Systar, Telecompute, The 451 Group, The Israeli Association of Grid Technologies, TheInfoPro, ThinkEquity Partners,ThinPrint, Third Brigade, Tideway, Tigerpaw, TOA Solutions, ToutVirtual, Train Signal, TRANGO Virtual Processors, TresysTechnology, Trigence, Tripwire, Twisted Pair Solutions, UK-2 Limited, Ulteo, UniPrint, United Devices, V.i. Labs, VaST Systems,VDIworks, VeeAm Software, Veodia, Verio, VeriSign, Vicom, Vigilar, VirtenSys, Virtera, Virtual Computer, Virtual Iron,VirtualizationChat.com, VirtualLogix, Virtugo, Virtutech, Visionapp, VisionCore, VKernel, VM People, VM6, VMLogix, vmSight, vThere,Vyatta, Wyse Technology, XDS, XenoCode, Xiotech, xkoto, Xsigo, Akami, AT&T, BMC, Datanex, Informatica, HP - EDS, TSYSTEMS, HCL, WIPRO, TATA (TCS), MAHINDRA SATYAM, INFOSYS Table of ContentIntroduction 6Cloud Computing and ISAAS 13 Summary of Results 16Methodology & Overview 18Overall Ranking Summary of ITO Infrastructure: Enterprise Management Vendors 222009 Infrastructure-as-a-Service & Cloud Computing Page 3/6

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2009 Infrastructure-as-a-Service & Cloud Computing

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