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SuccessFactors Learning

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SuccessFactors Learning …

SuccessFactors Learning
Bob Ward
Product Manager Learning Solution

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  • Use Starbuck’s example
  • Socially Connected, Mobile Employees Internet-easy learningCritical Compliance Requirements Local, national, industry - compliance is everywhere SaaS-based Learning Cloud computing arrivesDemand for Metrics and ROI More visibility into learning impact More Talent Suites  Less Point-Tools More integrated learning & talent solutionsChanging Geo/ Demo Workforce Multi-Cultural and Multi-Generational Workforce Today, according to our Fall 2010 research, 33 percent of buyers arewilling to sacrifice functionality for a single vendor solution (see Figure4).11 This is a significant, growing trend. – Bersin, 2011We’ll look a little closer at a few of these specific areas in a minute, but I want to reiterate point out an often over looked are here– Compliance -- Financial services companuies must protect client data Healthcare my restrict access to patient records Pharmacuetical/ Medical -- FDA CFR Title 21 CFR Part 11French and US examples (Section 508 Code of Ethics Sexual Harassment OSHA (Safety and Health Complance/ US)Any one of these would make training mandatory– a combination of these requirements makes it critical. Now lets talk about some of these trends that are becoming pervasive in learning – and in fact shaping the trajectory and future definition of learning…
  • ASTD, 2011 Study Investment per employee up 13% from 2009 Budget as a % of payroll up 22% from 2009 Cost per learning hour created up slightly from 2009 Learning delivery – ILT up slightly, but holding steady
  • Beyond “E”volution, there is a learning revolution underway. Everything in learning is evolving, moving, extending and being held to higher standards for business results and execution“SuccessFactors Learning. Discover the Difference.”“SuccessFactors Learning. Leading the Learning Evolution (Again)”.
  • Comprehensive: From Ensuring Regulatory Compliance to Creating Communities, and Driving Revenue
  • Validate SaaS for LMS All the benefits of SaaS – Now in a validated environment for the Learning Management System Lower costs Free up IT resources Capitalize on continuous innovation Help ensure regulatory compliance – i.e., FDA compliance and GxP processes -- reduce the risk of Form 483 citations, fines, litigation and shutdowns
  • “The ability to learn is the foundation of every other talent.” Jessica Edgy, Artist, Blogger, Forbes Contributor Milllenials will be majority of workforce by 2020 (~those born between 1980-2000)The 2020 Workplace How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today
  • “The ability to learn is the foundation of every other talent.” - Jessica Edgy, Artist, Blogger, Forbes Contributor
  • Aligningis what a lot of you know us for. We started here, and we continue to lead here because it’s so critical to a company’s success. Our solution helps drive alignment across your entire organization by breaking down your strategy into a series of goals, cascading those goals to every employee in the company, and then tracking progress against those goals. This ensures that your people are aware of the company strategy, and working on the right things to support that strategy. In this way we’ll help you drive focus, visibility, and accountability across your business. We’ve been aligning workforces for more than ten years, and we’re the best at it. Next, SuccessFactors helps you optimize your workforce performance with the broadest and deepest set of talent management solutions on the market. We offer next generation cloud solutions for every part of the employee lifecycle to make sure that you can find the right people, get them in the right roles and can reward, motivate and develop them into future leaders. Our tightly integrated solutions support a full set mobile devices and functions across the suite. And lastly we help you accelerate the business with the Insights you need to really drive business results – we call those ‘BizX Insights’ and they show up across the entire suite, but are powered by our Workforce Analytics and Jam solutions.
  • The four levels of Kirkpatrick's evaluation model essentially measure:reaction of student - what they thought and felt about the traininglearning - the resulting increase in knowledge or capabilitybehaviour - extent of behaviour and capability improvement and implementation/applicationresults - the effects on the business or environment resulting from the trainee's performance
  • Relevant and specific content via:Video, including mobileScreen capturePostWiki / blogProduce content at much lower cost by enabling SMEsContent specific to jobs / functions / industryAdjusts to changing market / environment / job definitionNext generation ways to discover relevant content – just like Facebook and YouTube Discover through people in your network; groups of people interested in specific topicsPopular / feature / frequent viewed content flows to the topContent bundles / related contentIntegrated Formal and Informal Learning methodologiesSupport for informal, self-directed learning, as well as collaborative social learning Enables more effective, high-impact blended learning, where social complements formal learning Establish “Expert Directories” based on competencies and profiles Anytime, anywhere content consumptionJust in time delivery -- web, mobile, tabletsBite-sized, i.e. small consumable 2-10 min learning unitsAny one can become an SME
  • Survey results revealed that of the 1,061 respondents with at least three years of experience in the learning profession, 50 percent indicated that social learning was “important” “to “extremely important” to the performance of their current job, and 70 percent claimed that it would be “important” to “extremely important” in the next three years. ASTD“We’re making learning that conforms to your workflow and process. Not the other way around.”
  • SuccessFactors BizX Suite is the “go-forward” SAP solution for talent management, recruiting , compensation, learning and social for new customers. Go-forward” means that these solutions are the ones we will focus most R&D and go-to-market efforts on.  It does not mean all the others are stopped or put into maintenance modeSAP talent management solutions in SAP Business Suite will continued be supported with selected improvements until at least 2020. Refer to solution roadmaps on Service Marketplace to illustrate selected innovations
  • Transcript

    • 1. SuccessFactors LearningBob WardProduct Manager Learning Solution
    • 2. 2 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Address key concerns• Productivity• Globalization• Competitiveness• GrowthImpact key events• Product launches• Acquisitions• RestructuringImpact Business Executionwith SuccessFactors Learning
    • 3. 3 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Key Trends Impacting Learning and Execution
    • 4. 4 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Leader in the Gartner Magic Quadrant for CorporateLearning Systems – Perennial LEADER“SuccessFactors hasdominant mind share in thetalent management suitemarket. It has been better atconverting componentcustomers into suitecustomers than any othervendor by a considerablemargin.”
    • 5. 5 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Leader in the 2012 IDC Learning Marketscape“The user experiences are wellthought out and easy to use.SuccessFactors has done well inintegrating the Plateau acquisitioninto the portfolio…SuccessFactors is a Leader in thisanalysis with strengths in marketpresence andpositioning, continuous innovationin the category, and marketmomentum.”
    • 6. 6 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Clear Leadership PositionThe Forrester Wave™: TalentManagement: Learning, Q1 „13In Forrester’s 108-criteriaevaluation…we foundthat Successfactorsedged out SabaSoftware, SumTotalSystems, andCornerstone OnDemandfor the top spot…“”Source: The Forrester Wave™: Talent Management: Learning, Q2 „11
    • 7. 7 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Clear Leadership Position (Again).
    • 8. 8 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.EnergyFinancial/Insurance Healthcare RetailSuccessFactors Learning Customer Success
    • 9. 9 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.SuccessFactors Learning Customer SuccessManufacturingGovernment Travel Transportation Other
    • 10. 12 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.The Most Comprehensive,Innovative Learning Suite AvailableLearning ManagementSystem (LMS)• Instructor Led Training (ILT)• eLearning• Task oriented OJT• Exams/assessments• Reporting & DashboardsSuccessFactors LearningSocial Learning viaSuccessFactors Jam• Mentoring/development• Concept oriented OJT• Near real-time knowledgeobjects from SMEs• Collaborative groupsand communitiesiContentContent-as-a-Service• Portal for eLearning contentacquisition• Content testing anddistribution via AkamaiContent Distribution Network• Content updates andmaintenanceLearning Metrics & AnalyticsMobile Learning via BizX Mobile PlatformExtended Enterprise w/ eCommerce
    • 11. 13 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Learning ProfessionalsLead Business Execution thru…Training &Compliance• Regulate• Certify• QualifyPerformance &Development• Motivate• Cultivate• InnovatePartners, Customers& External Learners• Enable• Retain• Profit
    • 12. 14 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Compliance Related Training• “Automate and Assure”• Minimize Risk• Reduce Administrative Headache• Compliance Related LearningRequirements• Complex Training, Process andDeployment Requirements• Ensure Quality (QxP) Processes• ISO/ Manufacturing/ Sustainability• Government Reporting Requirements
    • 13. 15 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Compliance Related Training – Key Capabilities• Automated learning assignments basedon nearly any criteria• Visibility into Compliance Training Statusand Activities• Comprehensive Reporting w/ ExpandedSupport for Gov‟t Requirements• Unique, Validated SaaS for LMS Option• Support for Multi-part e-signatures• Support for FDA 21 CFR Part 11
    • 14. 16 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Proven in Highly Regulated Environments• >10 years experience supporting highlyregulated environments, including FDAvalidation requirements• More than 40 Life Sciences andPharmaceutical Customers• Historically supported GxP ValidationRequirements under SOW –however, didn‟t leverage SaaS benefits• Unique Validated SaaS for LMS OptionEmployees can easilyidentify the requiredtraining for each rolethey perform, and areempowered to keep upto date on training forthe procedures theyare executing.”“
    • 15. 17 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Customer Success |Anglo Gold Ashanti• High user adoption•The system improves usability(vs. their legacy systems) andaccess to training•Ashanti Gold now only needsto access one system for alltraining needs•Dramatically acceleratedlearning for the SAPdeployment.Anglo Gold had 7 separateand disparate trainingsolutions globally. Theyneeded to consolidate toallow one single point oftruth for training andcertification cross business.Ashanti also deployed SAPand wished to use a newlearning platform to assist inaccelerating knowledge ofthe new SAP solutionglobally.•SuccessFactors Learningfor 8000 employees•Links to 650 courses fromone 13 global offices•Allows supervisors toassign and track training•Allows supervisors tomanage individual learningplans•Consolidated all trainingactivityEXECUTION GAP SOLUTION RESULTS
    • 16. 19 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Learning ProfessionalsLead Business Execution thru…Training &Compliance• Regulate• Certify• QualifyPerformance &Development• Motivate• Cultivate• InnovatePartners, Customers& External Learners• Enable• Retain• Profit
    • 17. 20 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Employee Performance - Top 5 Things Gen Y Wants1.Develop my skills for the future2.Demonstrate strong values3.Offer customizable options in mybenefits and reward package4.Allow me to blend work with therest of my life5.Offer a clear career pathMillenials (Gen Y)will be majority ofworkforce by2020.What do theyexpect fromorganizations?
    • 18. 21 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Employee Performance Development• “Align and Optimize”• Increases speed and quality of performance• Improve agility• Help employees meet goals• Improve succession planning/ readiness• Accelerate time to productivity• “The Ability to Learn is the Foundation ofEvery Other Talent”…• Continuous learning as an unified part oftalent management…
    • 19. 22 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Continuous Learning IncreasesPerformance and Business ExecutionWorkforce PlanningDevelop new leadersin lock stepContinuousLearningRole Transition orExpansionFaster training for newresponsibilitiesPerformance &GoalsDevelop thru goalsand feedbackSuccession& DevelopmentSearch talent bycompetencies fromEmployee CentralRecruiting &On-boardingOnboard, train andensure compliance“The employee life-cycle approach requires anintegrated, seamless, cost-effective approach that usingsolutions from multiple point vendors can’t replicate.”
    • 20. 23 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.23Employee CentralGoals WorkforcePlanningPerformance Compensation Succession AnalyticsRecruiting Learning JamBizX InsightsSuccessFactors BizX
    • 21. 24 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Performance – Key Learning Capabilities with BizX Suite• “Action from Anywhere” – EmployeeProfile, Performance &Goals, Succession Plan, etc.• Course ratings and recommendationspromote continuous learning• Learning reports and dashboards toidentify learning ROI and businessresults w/ support for all fourKirkpatrick Levels• Access Learning via BizX Mobile forlearning-on-the-go!• Support for all learning modes –Formal, Informal, Social, Blended…
    • 22. 25 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Blended Learning Improves Execution and PerformanceInformal Learning/Self-Directedand SocialFormalLearningBlended Learning: The ‘Sweet Spot’for Accelerating Performance and Learning ROI•How to fillout a timecard•How toopen a PO•Code ofConduct•Business/RegulatoryMandatesCorporate Learning Continuum•Product or process training/ certifications•Standards of service/ support•Manager/ leadership training•Individual/ Group goal alignment•Corporate/ department initiativesBlended learning is the highest impact way to deliver corporate training on mission critical businessinitiatives… the ROI for some of these programs has been more than 700%. – Bersin & Associates
    • 23. 26 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Sample Blend by IndustryPotential Learning Blend: TransportationInformalself-directed10%Informal Social Learning10%20%FormalPotential Learning Blend: Retail80%FormalInformalself-directed10%Informal Social Learning70%
    • 24. 27 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Sample Blend by FunctionPotential Learning Blend: Finance Potential Learning Blend: SalesInformalself-directed40%Informal Social Learning10%50%Formal15%FormalInformalself-directed5%Informal Social Learning80%
    • 25. 28 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Thomson ReutersEmployees: 17,500 | Industry: Media• Thomson Reuters has acentralized, single point for alllearning content• Curricula supports frontlinesales staff• The system offers aquick, complete view ofemployee training for themanager• Thomson Reuters wanted toalign learning with talent andperformance• The organization needed toconsolidate disparate learningapplications after the mergerbetween Thomson andReuters• The organization needed todeliver an enhanced userexperience to encourageadoption• SuccessFactors Learning -the only application in whichThomson consolidated ontothe Reuters Platform• Deep-link functionality toimprove user experienceand encourage adoptionSuccessFactors LMS has enhanced the user experience greatly andsimplified access and reporting. The partnership with SuccessFactorshas been just great. SuccessFactors certainly meets our needs.. Charles Jennings, Global Head of Learning”“EXECUTION GAP SOLUTION RESULTS
    • 26. 29 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Learning ProfessionalsLead Business Execution thru…Training &Compliance• Regulate• Certify• QualifyPerformance &Development• Motivate• Cultivate• InnovatePartners, Customers& External Learners• Enable• Retain• Profit
    • 27. 30 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Partners, Customers & Other External Learners• “Extended Enterprise”• Specific groups outside theorganizations• Uniquely branded learning sitesfor partners and customers• Leads to revenue-generatingopportunities for learning orgs• Retain customers, enablepartners, and provide strong ROIfor learning
    • 28. 31 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.External Learners and eCommerce – Key Capabilities• Uniquely branded learning sites• Automated learning assignments• Easily assign different learning catalogsto different audiences• Configurable „Marketing Page‟ –targeting marketing per audience• Jam groups forcommunities, crowdsourcing, expertidentification, + fast video creation• Attract, develop, retain networks withpromotions/ contests• eCommerce w/ multi-currency andmultiple payment support
    • 29. 32 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.• T-Mobile now has one centralsystem of record for all internaland external training• System reduces costs to trainchannel and distributors withmore accurate material forthem• “Learning@T-Mobile” nowplays a key role in both New-Hire-Orientation andLeadership Development• Needed to train all of theirSales Dealers across 300different locations• Struggled with leadershipdevelopment• Needed to regularly andeffectively deliver training tomanagement•SuccessFactors LearningManagement System (LMS)• SuccessFactors Learning –Extended Enterprise• Unique LMS branding andcommunication campaign• Implemented QuickStartGuides for added support andExtensive Course CatalogEXECUTION GAP SOLUTION RESULTST-MobileEmployees: 36,000 | Industry: Telecommunications
    • 30. 33 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Extended Enterprise Customers
    • 31. 34 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Easily ensure compliance andregulatory requirements are metwith a comprehensive solutionLeading the Learning Evolution (Again).Key to integrated talentmanagement - increaseworkforce competitivenessand effectivenessAny device,Any user,any contentVisibility andcapability to tune/adjust the “LearningNumbers” – i.e., costper learner or costper instructor hourby changing themediaMode/media mixcan be tailoredto the learnerand location foroptimum results72% of companiesbelieve that learningtechnologies will helpthem respond faster tochanging businessconditions…”“
    • 32. 35 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.35Our Learning HeritagePlateauSystemsFounded,1996, LMSin marketsince1994PlateaureleaseLMSv4, 2001FirstWeb-basedVersionLMS receivesLeadershipposition inForresterWave, 2007(Leadershipposition continuesin each update)SAP acquiresSuccessFactors, February 2012. SFLearning is the “go-forward” solution.PlateauacquiresSensorySystems,1999PQE andeLearningReleasedLMS ReceivesLeadershipposition inGartner MQ, 2003(position continuesfor next 8years, andcounting)SuccessFactorsacquiresPlateau, April2011 – PlateauLMS is the “go-forward” solution.SuccessFactorsannounced LMSnow unified part ofSuccessFactors BizXSuite, October 2011SuccessFactorsAnnounces RecordYear, largely due toLearning, Dec 2011LMS as unified part ofBizX now adds uniquesocial/informal, mobile, andanalytics capabilitiescreating comprehensive“SF Learning”solution, October2011SuccessFactorsintroducesunique SaaS-based ValidatedLMS, 2012
    • 33. Thank You36 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Q&A
    • 34. Backup Slides
    • 35. 38 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.38A Global LeaderMore than a decade -- all in the cloud3,500 customers/~15M usersLargest cloud deployment- 2M users35 Languages - 168 CountriesClosing in on $1/2 Billion 2012Billings
    • 36. 39 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Solution Portfolio for LoB HRGo-forward Solution highlighted(1) Including payroll, benefits administration, and time & attendance managementOn Premise Solutions Cloud SolutionsHR Core SAP ERP HCM(1) SuccessFactors Employee CentralPerformance & Goals SAP ERP HCM SuccessFactors Performance & GoalsCompensation SuccessFactors CompensationSuccession &DevelopmentSuccessFactors Succession &DevelopmentRecruiting SAP E-Recruiting SuccessFactors RecruitingLearning SAP Learning solution SuccessFactors LearningWorkforcePlanningSuccessFactors Workforce PlanningWorkforceAnalyticsSAP HANA and SAP BusinessObjectsSuccessFactors Workforce AnalyticsSocialTalent MgmtSuccessFactors JamMobile HCMSAP mobile apps based on SybaseUnwired PlatformSuccessFactors BizX Mobile
    • 37. 40 SuccessFactors Proprietary and Confidential © 2012 SuccessFactors, An SAP Company. All rights reserved.Top OpportunitiesCustomer Challenge Qualifying Questions Value PropositionHelp Meet Regulatory Requirements• How to “Automate and Assure”• Verifying learning completions• Satisfying regulatory requirements• How to reduce risk and removeadministrative headache• How do you demonstrably provide proof ofindustry of compliance?• Are you looking for ways to improve employeeproductivity and reduce email? Help meet regulatoryrequirements Reduce risk Remove the headacheLearning to Improve Performance• “Align and Optimize”• How to improve performance• How to help employees meet goals• Ways to improve succession planning/employee readiness• How to accelerate time toproductivity(new hire/ new role)• How do you align organizational goals to specificlearning plans?• What plans do you have to get your new hiresmore engaged & productive faster?• Do people struggle to find people to help themcomplete their work?• Can you authoritatively show learning resultsand ROI to execs? Speed new hire time tocontribution Ensure goals are met Demonstrably provide proof oflearning ROI Improve the efficacy of trainingby creating groups for eachclassExternal Teams and Audiences• How to help retain and enable partners,customers, franchises, suppliers, andexternal groups• How to add eCommerce for externallearning groups• Would you like to better engage your customerson an ongoing basis?• How do help enable partners? Help retain and expandcustomers Improve sales Provide $ from LearningInternal Use OnlyJeff- I think you have a similarslide, how different is it?